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1 Helpful Vote
Sail Date: July 2019
I originally chose this cruise because of its itinerary with a stop in Cuba. Well, Cuba was cancelled through no fault of the cruise line, but it was a big disappointment. It's a disgrace that the cruise and travel industry was ... Read More
I originally chose this cruise because of its itinerary with a stop in Cuba. Well, Cuba was cancelled through no fault of the cruise line, but it was a big disappointment. It's a disgrace that the cruise and travel industry was placed in such an untenable position with the cancellation of travel to Cuba. EMBARKATION: I arrived at the port around noon. I was greeted at the bottom of the escalator and sent on my way to registration. The whole process took 10 minutes! CABIN: I had a verandah cabin forward on Deck 6. Since the ship had just been refurbished, everything was still new and shiny. The balcony was roomy with comfortable wicker furniture. The bed was comfy and the linens were luxurious. There were reading lights on each side of the bed. There was a bedside clock that lit up when you touched it so you could see what time it was if you woke up in the middle of the night. The desk had lots of drawer space with multiple outlets. The stool that was furnished for sitting at the desk was horribly uncomfortable! My cabin steward got me a regular desk CHAIR to use. Thank you to Edemeris for getting me the chair. Non-alcoholic drinks in the mini bar were free. There was a big flat screen TV opposite the bed. The bathroom was quite small. The shower was really small. When they refurbished the ship, they should have added an extra foot to the bathroom to enlarge the shower. The night light in the bathroom was nice in the middle of the night. SHIP: I loved this little lady! It was so easy to get around the ship because of her small size. There were lots of seating areas. The casino was small, but adequate for the amount of passengers. The nicest area of the ship was the library. It was just beautiful and very well stocked. The décor was English manor house with big over stuffed chairs and a couch in front of the fireplace. I love the library on ships and I think it's sad that so many ships are doing away with them because they don't generate revenue. One of my daily stops was at Baristas, the coffee bar. You could get specialty coffees and snacks (complimentary) here during the day. There were tables, couches, and chairs to sit at to enjoy your coffee. Another enjoyable activity was afternoon tea at Horizons on Deck 10 forward. Service was impeccable and we were entertained by a string quartet. One nice service was free bottled water given as you left the ship for your time in port. FOOD: I had a few meals at the buffet which were OK, but the buffet is small with limited selections. The outside terrace aft was a very nice place to eat when it wasn't too hot. I liked the Waves Grill by the pool. The burgers to order were great and the mahi mahi was outstanding. There was also a small salad and fruit bar. For dessert, you could have scooped ice cream or milk shakes (complimentary). Room service breakfast was a big disappointment. It was only a continental breakfast menu which I thought was pretty sad for a "luxury" cruise line to offer. I had most of my meals in the Grand Dining Room. While the food was good, I didn't really have anything that knocked my socks off. I do have to say that I'm a meat and potatoes kind of person. I wish they would have opened the dining room up earlier than 6:30 PM for dinner. We ate at Toscana twice and both dinners were very good. We had dinner at the Polo Grill twice and it was very good as well. I thought it was odd, however, that the meat entrée came out and then you had to wait for your sides. I wish they would have just put the sides on the plate with the entrée. ENTERTAINMENT: There was only one show nightly at 9:30 PM. After eating a big dinner, I found this a little late for me. The entertainment was your usual comedians, magician, and revues. There was no morning trivia, it was at 4:30 PM and 8:30 PM. Neither of those times seemed to work for me. If you want big shows, go on the big ships. SERVICE: All the crew on this ship were friendly and helpful. CONCLUSION: As I stated earlier, I loved this small ship, however, I don't know that I would call this a "luxury cruise". I've been on almost 40 cruises on various cruise lines and I don't know if the additional cost of this cruise was worth it. Would I cruise on Oceania again? Yes, if I got a really good price because I love the size of their ships. Read Less
2 Helpful Votes
Sail Date: July 2019
I have been cruising for the last 20 years and Oceania cruise was the worst of all. This cruise marketed as “Upscale” was nothing but a hype, money-grabber and false advertising of #1 in hospitality. Poor quality of entertainment, rude ... Read More
I have been cruising for the last 20 years and Oceania cruise was the worst of all. This cruise marketed as “Upscale” was nothing but a hype, money-grabber and false advertising of #1 in hospitality. Poor quality of entertainment, rude & obnoxious Cruise Director (Ray) who didn’t know what he was doing and on top of it had an attitude. Besides neither was he seen on board nor there was any representation of him in the first 5 days of the cruise. The itinerary included 2 ports - Bonaire & St. Kitts. Both these islands were practically shut down due to public holiday. They were practically devoid of life with an unscheduled turned-down transportation service. Why would one dock at an island on a public holiday – to get a discount in the docking fees? Absolutely ridiculous. The quality of food whether it was at the buffet or specialty restaurants was only marginally better than other cruise lines and did not justify the high premium price that was charged for this supposedly “Upscale” cruise. In all fairness, the housekeeping & bar staff was quite attentive and saved out trip. What a waste of money - but one never knows unless one tries!!! Read Less
3 Helpful Votes
Sail Date: July 2019
I first experienced "Your World, Your Way" service on the Riviera in 2017. A 21 day Med cruise, It was fantastic! This was largely due to the fact that Peter Roberts was the Cruise Director and his partner Jason Parsons was the ... Read More
I first experienced "Your World, Your Way" service on the Riviera in 2017. A 21 day Med cruise, It was fantastic! This was largely due to the fact that Peter Roberts was the Cruise Director and his partner Jason Parsons was the Assistant Cruise Director, they were amazing. The food and service on Riviera was also amazing and due to this experience the folks that I met on the Riviera decided to book Insignia 14 day Caribbean. Thank goodness we were with 6 other friends, or we could not have bared the thought of 2 weeks on this ship. Where to start...let's start with the biggest problem, the cruise director! We disliked him so much, we can't even remember his name, we believe it was Ray. We heard the guy on the loud speaker announcements daily and didn't get to see him until day 5. We tried to be friendly with him and one person in our party went over to him to see if he was going to sing at karaoke or not - the Cruise Director was staring at this phone all through the event. He looked up at the person in our group and very sarcastically said - "I hire singers, I don't sing", then went straight back to his phone. All of us were dumbfounded! Believe it or not, it got worse, he then went over to the bartenders and started pointing and laughing at our group - we had no idea why, perhaps he thought his sarcastic remark to a gentleman in our group was funny???? Disgusting!!! Remember, when traveling as a group of 8 on Oceania we spent over 50K for the two week cruise - this type of behaviour should not be tolerated. School children are better behaved! The food quality, in my personal opinion, has dropped since we cruise on Riviera in 2017. On Riviera, the quality and selection were extremely good - especially in the specialty restaurants. On Insignia however they were marginal. My entree in Toscana was horrible - how on earth can you mess up a plate of pasta? The pasta in the buffet was 100% better. I went to culinary school for 2 years, and believe and am qualified enough to remark on the food quality. * The buffet was mediocre and repetitious. * The main dining room was the best place to eat, but again, the quality was not up to par * Bar Services at all venues were quite good This ship underwent a dry dock very recently and it appears they just concentrated on the cabins and updated the furniture and carpet in the public areas. On the pool deck the boards were loose and warped. I watched more than one person take a stumble on it. There were very elderly people on this, you would thing that Oceania would spend the money to fix the teak deck. The ship also looks tired on the outside - lots of rust and Overall - Your World, Your Way - I think not. This will be our last Oceania Cruise. The cost associated for this trip was NOT fulfilled in any way. We have paid much less on Princess, Celebrity and Holland American and no longer see the benefits of this marketed "UPSCALE" line. This line needs to re-think their approach, it's not working any longer. Read Less
Sail Date: July 2019
Very nice open ship. It has not stolen his name Seaside , you are very close to the water. Friendly staff. Very high end decoration Cabins have a very good size. The beds are top . Normal size bathroom with real door not a curtain ! ... Read More
Very nice open ship. It has not stolen his name Seaside , you are very close to the water. Friendly staff. Very high end decoration Cabins have a very good size. The beds are top . Normal size bathroom with real door not a curtain ! The closet could have been better placed a it was difficult to slide the doors ( have a look to aida prima , much better designed ) . Good size of balcony with sliding door. Very good dinning options . You can have free room service , which can be great if you take breakfast in your own cabin /balcony to enjoy a bit of tranquility. The food is really great . they should just leave more time between the dishes so you can have a more dinning experience. Free food tour in speciality restaurants was also great . Nice bars and atrium. Entertainment is nice altough it is always a singing performance but with variety , except for the comedy show. Duration perfect 40 min , not to short , not to long . Great slides and waterpark. 5D dinema for 10 dollars and 10 dollars for Zip line is a must do ! Nice Spa, but small ) although a prefer a open spa with a view on the sea (see adida prima ) . Good , but expensive massages. Service is good , bu they should clean up the aft decks close to buffert more often , as the birds are at ports always "attacking" the left overs. With the wind all food and others are on the decks , should be taken care off ! Also only 2 toilets for woman next to buffet could have been doubled . Time at ports can be very short , shore excursions are okay , but organisation is chaotic. Prices are rather expensive for what it is , sometimes we had even to buy on top our own lunch. Went also on Seaview is same ship Read Less
5 Helpful Votes
Sail Date: July 2019
Oceania (and the government) cancelled out 7 day cruise to Cuba. The cruise was "re-routed" to some obscure ports (Belize/Honduras/Mexico). This 'high-end' (self-proclaimed) cruise line them filled up the ship with ... Read More
Oceania (and the government) cancelled out 7 day cruise to Cuba. The cruise was "re-routed" to some obscure ports (Belize/Honduras/Mexico). This 'high-end' (self-proclaimed) cruise line them filled up the ship with anyone " looking for a deal". Everything from there went down-hill.They pre-booked us into the Miami East Hotel overnight, except they failed to inform us that there is an active construction-zone going on. Boarding was a nightmare (excuse was the "Coast Guard was inspecting"). The "entertainment" got sick, so saw only one so-so show and then some 3rd rate comic and magician and showing Dumbo and Marvel movies was all that was left. The ship's captain decided not to pull into one Mexican port because of "7-8 feet surges". Funny a Celebrity ship was already docked there, so clearly this must have been a corporate decision to save docking fees and cut costs. The ONLY redeeming value on this cruise was the food and dining service. The manager of the Polo Lounge was superb as was the food. Overall, BIG disappointment. Shame on Oceania! Read Less
9 Helpful Votes
Sail Date: July 2019
A few weeks ago, we cruised aboard MS Insignia. It has been several years since we have been on Oceania (due to retirement plans). We were looking forward to two things: The voyage to Cuba and how the line has fared in the years since ... Read More
A few weeks ago, we cruised aboard MS Insignia. It has been several years since we have been on Oceania (due to retirement plans). We were looking forward to two things: The voyage to Cuba and how the line has fared in the years since we last travelled with them. First things first, the trip to Cuba was cancelled. Not Oceania’s fault, as it hit all the cruise lines hard. We had originally booked a low deck porthole cabin for this trip. Once the Cuba trip was cancelled, Oceania came back to us with a very nice package of monies returned AND possible upgrades. We chose an upgrade (which we paid for), to Concierge level. We spent a few days in South Beach, pre cruise, and then boarded Insignia. We were very pleased with the refurb that the ship had just finished. Beautiful and elegant in all aspects of this small ship. This was our 65th cruise and have been on many lines, but must say that the small ship feel was really nice. Our cabin was a nice size with lots of storage space, very nice balcony and great amenities. We spent more time on this balcony than many other ships from our past. The bathrooms are very small; particularly the shower, but we are not large people, so it did not affect us. Our cabin stewards were excellent, exceeding our expectations. Bottled water was placed in our cabin each day and always kept full. Bottled water is filtered aboard ship and replaced each day in your cabin (included). You can walk the entire length of this ship within two-three minutes. We were on Deck seven, so we were always two decks up to the Terrace Café and Pool, or two decks down to the Main Dining Room. There are two shops, a very tiny lobby and several areas to enjoy drinks or relaxation. The library on Deck 10 was a beautiful place to relax and read. The days of libraries like this on most ships are gone. The Show room area was very spacious and was used for several different events during the voyage. This ship has very limited entertainment. A pianist in the evening, along with a quintet of strings. The main show was always at 9:45 p.m., when most of the ship had gone to bed. The entertainment was okay, but we did not go to more than one show. There is also a stunning view lounge on the upper decks with wonderful views of the ocean. The times we went there to enjoy an after dinner drink, it was usually empty! The FOOD is what we were most anxious to try as we had remembered it being outstanding from a previous cruise. We were not disappointed in any of the venues on board. The two specialty restaurants are included in the price, but you only get one shot at each of them (unless you are a Suite guest). Both Toscana and the Polo Grill were outstanding, each in their own way. The quality of the food, presentation and service were all excellent. The Main Dining Room was excellent too, with a wonderfully diverse menu each evening and great service. Very nice wine lists in all outlets also helped. We enjoyed breakfast in the MDR several times, and again, was top notch. The Terrace Café is the buffet. It is not very big, nor is there a large selection. We did feel, however, that the food offered was very nice quality and we enjoyed it. We especially enjoyed the great cheeses each day (which were not the processed goo that you get on most ships). Sitting outside on the ship’s fantail, was really nice, especially in the Caribbean setting. The pool restaurant served very nice sandwiches and grilled items cooked to order. Also, it had a daily fruit and salad bar, along with some of the best ice cream and shakes at sea. Our ports of call were not the reason we stayed with this cruise after Cuba was cancelled. Key West, Roatan, Belize and Costa Maya (which had to be skipped due to high winds) were all okay. We had been to most of them, so we didn’t do any excursions. I could write many pages about this ship, but need to conclude by saying we look forward to travelling with Oceania again in our cruising future. IF you like the small ship experience, you will love this ship!! Thanks again to all members of the crew that made our week go by way too fast! Read Less
Sail Date: July 2019
We chose this cruise because it fit our schedule and we love Princess. The boat is large and clean, the staff is helpful and very courteous, and we see old friends. Princess always takes care of us and we never worry about going to a port ... Read More
We chose this cruise because it fit our schedule and we love Princess. The boat is large and clean, the staff is helpful and very courteous, and we see old friends. Princess always takes care of us and we never worry about going to a port where we might have a problem. We love the entertainment. Matt Barnard the cruise director was absolutely OUTSTANDING! One of his staff, Armando-an old friend of ours, was training to become a cruise director. He deserves it because he is so friendly and makes one feel so welcomed. The food was always great. The lunch in the back of the boat was always great. The fajita meat was so tender and juicy that I ate it for lunch everyday that we were on the boat at lunch time. Cozumel was wonderful and we ran into a tour guide friend that we had been with before. A really nice young man. Belize was great. It was just so wonderful, I wish we could leave right now for the same cruise. Princess does respond to your concerns. Please remember that not all sales personnel are good at their jobs. Ms. Kimberley from South Africa was so damned efficient and so helpful, we were floored. We handed in three cards praising her. We have never handed than many praise cards in before. Ms. Julia (Brazil) got two from us and my goodness was she ever effective! We also praised her in the after action report. This was such a great cruise. Our cabin steward was a little slow but we found out that he had more cabins to clean than other stewards. Getting on and off the ship was smooth and safe. Princess is great with security. Read Less
1 Helpful Vote
Sail Date: July 2019
The ship was beautiful. We stood in Cabin 11606 it was a balcony cabin. The cabin was good, It was what I expected after seeing pictures online. I was grateful for the storage space under the bed where we put four suitcases. we had four ... Read More
The ship was beautiful. We stood in Cabin 11606 it was a balcony cabin. The cabin was good, It was what I expected after seeing pictures online. I was grateful for the storage space under the bed where we put four suitcases. we had four people in our room, two adults and two children age 16 and 11. The children are too old to sleep on the same bed so we had the beds pulled apart and my husband and I slept on the sofa bed. Surprisingly, the sofa bed was very comfortable and I had a great sleep. The balcony was great as well we watch the sunrise which was beautiful and would relax there after a long day on the islands. My only complaint would be with the beds separate and the sofa bed pulled out to sleep two there was no room to maneuver. Otherwise it wasn't bad at all, I would prefer to have those bunk bed looking beds for the kids, if i looked around I am sure i could have found one but i wanted to stay on the same deck and area as the group we were in. Dining staff was amazing a child in our group had a peanut/tree nut allergy. They made sure everything was safe, allowed him to choose his meal the night before. We did my time dining at one of the dining rooms for the life of me i can not remember the name. Our server Made and Arvin was awesome! Arvin did a lot of magic tricks which was enjoyed by the kids and adults. I loved how they had conversations with us to about the islands, life, family etc. The food in the main dining room was great! My favorite was Day 8 where they had lobster tail! Windjammer food for breakfast, lunch and dinner was also a fav! The staff and food were awesome! I especially loved the hand washing stations..washy, washy...they would say that every time. It baffled me when people would refuse or complain about washing there hands before entering the buffet. Seriously? But the staff always stood happy! I loved the coffee place on the 4th floor in the Royal esplanade, the staff was great! Sorrentos across the way was sooooo delicious! It was not safe for the child with peanut/tree nut allergies though! The buffet had safe pizza so it all worked out. The hidden gem two70 cafe was good and an easy way to skip the line at the coffee place on the 4th floor, it was also nice to look out the beautiful windows in two70. Entertainment and activities was ok, If traveling with kids and families I prefer carnival. If it was just my husband and I with no kids I would do Royal. I felt like carnival had more fun activities shows and entertainment I also felt like the staff of all those including the cruise director was more involved. I barely saw the cruise director and he wasn't that fun! He needs to take a few tips from Matt Mitchum on Carnival. The bar/singing or comedy show entertainment was fun for adults. I thoroughly enjoyed quest put beware it can get very riskay..we saw some crazy things. There was a family quest with kids that was awesome as well! Spectre's cabaret was terrible, the performance and entertainers did a great job singing and dancing but the theme of the story was horrible and weird, our group kept looking at each other laughing and the kids were horrified. We didn't see the gift because of the bad reviews and after watching spectre's cabaret we didn't want to chance it. We will rock you was ok, not what i was expecting but i liked it! Again Carnival's shows are way better! As for the Ifly it was AMAZING one of the best experiences i have had, i wish i did it earlier in the cruise because i would have kept trying! The north star was ok a little scary being up that high in a glass ball but it was a nice view. The flowrider was cool but wear a tight bathing suit or you might lose a top or bottom. Bumper cars, roller skater were fun once but we didn't do it more than that. The kids were a little disappointed there weren't a lot of activities they pretty much played ping pong every day. The seaplex was a nice spot for them and they got to meet a lot of friends, it wasn't over crowded either they were able to play different games without waiting to long. A complaint I have is about the age range they group 9-11 year olds together and didn't have any basketball or soccer tournaments which our kids who were 10-11 years old wanted to do. Our kids are very athletic and would have loved to join the tournaments for 12-15 year olds. As for the Ports Bermuda was beautiful! We went to Horseshoe Bay and stood there all day i loved it! Labadee was pretty cool to, the kids did the aqua park and the slide the food there as ok! Considering it is there private island you had to pay for quite a few things unfortunately. San Juan was ok I use to love it but it was kind of smelly, we did get to go to La Fortaleza which was cool. St. Maarten was ok we stood at the beach and the guys got buckets of 5 beers for 10 dollars which they loved. We also got an umbrella and two chairs for 20 dollars. The shops around there were great too. Overall the ship was beautiful and VERY CLEAN and the ports were just as nice. If you want more family fun or fun in general i would go with carnival. Royal is more uppity and adult friendly. Oh and i don't want to forget to mention my stateroom attendant Jenin was awesome! Always cleaned and was super friendly! Read Less
3 Helpful Votes
Sail Date: June 2019
We are experienced cruisers, particularly on Princess as this was our 47th Princess cruise. We've been on the Caribbean Princess a number of times and thoroughly enjoyed each one. The ship is well maintained, the crew very friendly ... Read More
We are experienced cruisers, particularly on Princess as this was our 47th Princess cruise. We've been on the Caribbean Princess a number of times and thoroughly enjoyed each one. The ship is well maintained, the crew very friendly and helpful, the food high quality. We were really pleased that a carving station was available in the buffet for lunch every day. When the ship came out of drydock several years ago, there wasn't any carving station at the buffet. That's a big plus for those (like my wife) that are allergic to gluten and dairy. The chef's and headwaiters really go all out in the dining rooms to provide great food for those with different food allergies. Especially the desserts! Since one of our neighbors told us they had a super great time on a cruise with a cabin facing aft, we decided to try it. The noise and vibrations were minor and really not bothersome. It was nice to stand on the balcony and watch the ship's wake. But we missed the views when approaching and when in port, so our experiment will not be repeated. We look forward to the production shows and other entertainment in the theater. We've seen each of the production shows several time but still love to go see them. They never become stale. One of our favorites is Bravo....I'd watch it more than once on a cruise if were available. We were VERY disappointed on the 6th and 7th evenings. The sixth evening we were in Cozumel (10 am-10pm)...with the evening show being one Mexican Folkloric Show. The seventh evening was the final of The Voice of the Ocean. Both evenings ..amateurs putting on a show in the theater...and not even close to being entertaining. We do not pay thousands of dollars to see amateurs at one or two nights of "prime" entertainment. We've been on other cruises where the Voice of the Ocean Final was late afternoon on the last sea day. That's fine, but to have it as the main entertainment for the evening? No Thanks. Our second disappointment had to do with the shops and casino while in Cozumel On a previous cruise with 10am to 10pm, the shops and casino opened at either 6 or 7. Not on this cruise. The other activities available til we sailed were minimal. We have already booked another 3 Princess Cruises and hope that we don't have any amateur nights. Read Less
2 Helpful Votes
Sail Date: June 2019
Positively surprised to travel again on Caribbean Princess on its 15th year, 12 years after we last travelled on it. The ship was in dry dock for an extensive refurbishment and they did a very good job. The new buffet (marketplace I ... Read More
Positively surprised to travel again on Caribbean Princess on its 15th year, 12 years after we last travelled on it. The ship was in dry dock for an extensive refurbishment and they did a very good job. The new buffet (marketplace I think they call it) is very good, looks fresh and inviting. Had a bad experience being served a lousy steak (or stakes, a porterhouse and an sterling I believe they call it) during our visit to Crown Grill. We find the service there to be slow and the steaks unfortunately were of very bad quality. Likely they were huge, so we could navigate the fat and veins to get a decent amount of ok meat out of them. Did not want to reorder as we did not want to wait another 30 plus minutes for it. Another bad experience we had was with the soda package, which includes juices, alcohol free cocktails and now they say SMOOTHIES. The price was changed from $7 to $10 a day (plus 15% taxes) to “accommodate the changes”, however in no place in the ship you can get a smoothie. Nowhere. The bars will send you to the new “cone and coffee place”, and there they will send you back to the bars, and then repeat. Other than these mentioned negatives, we had a very nice cruise. Staff was great, the food was good, and the ship is very nice. We actually like this older ship better than the newer ones (have been on the Royal and on the Regal). Read Less
3 Helpful Votes
Sail Date: June 2019
We just finished sailing on the Caribbean Princess and were pleasantly surprised! We have cruised on Disney and RCC previously and we decided to give Princess a try. This was a family vacation with my side and there was 11 of us ... Read More
We just finished sailing on the Caribbean Princess and were pleasantly surprised! We have cruised on Disney and RCC previously and we decided to give Princess a try. This was a family vacation with my side and there was 11 of us traveling all together. My parents are platinum members with Princess and with the dates we had and the price point of summer cruising we chose Princess. Unfortunately, DCL has just priced themselves out for us for summer cruising. Caribbean Princess is an older boat, so keep that in mind. There were only 2 usable outlets in our room (B233 & B237) and they were next to each other, so technically I could only use one at a time. There was no outlet for my flat iron in the bathroom and the hair dryer was in the bedroom. It was an odd layout. I wish there was a usb or outlet next to the bed. The A/C was not as cold as we would like. Now we like to be cold and I would wake up in the middle of the night sweating! We read that if we took the diffuser (the cover) to the air return it would help, and it did. We also had the Ocean Medallion on this cruise (it reminds me of the Disney magic bands). They gave us a lanyard on checking in, but we purchased the wristbands the first day. Highly recommend for kids, but I purchased them as well. It made it so much easier to keep track and the lanyard can get sweaty and hard to keep up with on sea days. It was a bit confusing and hard to get connected to the Ocean Compass app (the app where you could locate others in your party and do onboard texting - no charge). It took us having to go to the internet cafe to get help from the IT personnel. Now my DH, Brother and dad are all in the IT, computer industry and we consider ourselves tech savvy. Apparently, the software/app that Princess uses is not apple friendly and they make it very difficult to use and setup. Princess knows this is a problem and I was told they are working to fix it. There were times I could not find my DH or my SIL while on board. It was nice to be able to text each other without having to pay for the internet/wifi. The one complaint I had was when we had to take a tender to and from Belize City. We boarded a large catamaran to get back on the cruise boat and from the time we hooked up to the cruise boat and the time I got off, it took an hour! That was ridiculous. They only had one line for security and I couldn't believe how slow it was going. It was a bit frustrating, and I felt bad for all the people who had the first seating for dining. And it was a formal night! We had a great cruise! Our stops were Cozumel, Roatan, Belize City and Grand Cayman. We really enjoyed the stops and excursions we took (we did not do Princess excursions). We picked this cruise soley on its dates. Disney will also be my number once choice for cruising, but they are getting to be so expensive that if I want to cruise I just need to look elsewhere. Its hard to compare a Disney cruise with any other cruise line, because they know how to do the shows and kids club like no other! Princess had a great service and overall provided a great experience. 2017 we cruised on Oasis of the Seas with RCL and it was just too many people and too big for me. My kids preferred their "extra stuff" on RCL more, but they will enjoyed their time on Princess. I also appreciated that they didn't try to upsell me on anything during my cruise. On RCL, there was always someone walking around the buffet and ship trying to sell me something or anything, and I did not appreciate that. This cruise did none of that. In fact, I had to ask someone how much the photo package was. No one was walking around trying to constantly sell me something and I really appreciated it. Overall, I would sail Princess again and try out one of its other ships. Read Less
2 Helpful Votes
Sail Date: June 2019
We were so excited to take our cruise. I have cruised once previously with Princess when I was younger with my family and had great memories. As an adult, I cannot completely say the same. Boarding was very easy and fast. Upon boarding we ... Read More
We were so excited to take our cruise. I have cruised once previously with Princess when I was younger with my family and had great memories. As an adult, I cannot completely say the same. Boarding was very easy and fast. Upon boarding we were notified of a room change, which was great because it was an upgrade. I cannot complain about that! And the window provided a nice view. However, the boat's system was not able to follow through with the change. Our luggage was misplaced, our food credits were lost, the honeymoon celebration was removed as well as my nut allergy information. Additionally, our room was moved to be directly over the anchor which proved to be an early wake up call at a couple ports. All of that aside, we also were told we did not have the sip and sail promotion an hour after boarding. This promotion had been verified through Princess and my travel agent and we overheard the conversation months prior when we had debated about purchasing it. We went to guest services who did not offer assistance with this issue. We then tried calling our travel agent who proceeded to work with Princess offboard. The issue was not resolved until Thursday when we were told of a miscommunication between the travel agent and cruise line. We also had to return to guest services twice to locate our luggage as they did not arrive and we were told by the stateroom steward all were delivered. Guest services said they would eventually turn up and did not attempt to do any more. Luckily, our stateroom steward was great and he personally went and found them for us. The change in room also caused our dining credits to be lost. We were finally able to obtain them through another visit to guest services, however we were rushed and left with limited options for use as only one day was left on the cruise and most dining options were booked. Luckily, the Crown Grill squeezed us in, and they were amazing! Food and staff were great. The change in room also meant our honeymoon package was not carried through. We were able to watch others receive their decor, free dessert, wine, etc. It seemed great. Luckily, another honeymooning couple we shared a table with at dinner was kind enough to share with us. The staff we encountered on the boat otherwise was very kind. The waiters, bartenders, bus boys were amazing! The pools were very nice as were the shows and activities. We loved the movies under the stars as well as the shows, in particular the comedian. The excursions offered by Princess were amazing as the tour guides were very knowledgeable, fun, and kind. The medallions made things very easy however the apps were not reliable. Newer phones are not able to download the apps. I enjoyed the fitness room and offered classes. However, treadmills are only available at certain times which made it difficult to use them. The ice cream parlor and food options around the pools were great. The boat had very nice seating areas to relax in and at multiple places. Overall it was a very nice boat and experience when we decided to just be on a vacation and let the honeymoon stuff go for the sake of enjoyment. Disembarkation was a fast and easy process. Read Less
2 Helpful Votes
Sail Date: June 2019
Sailed with friends, some of whom had not been to the ports of call. The Ocean Medallion worked exactly as promised and made sailing a breeze. Embarkation, once you get past the TSA, was the easiest I have every experienced and debarkation ... Read More
Sailed with friends, some of whom had not been to the ports of call. The Ocean Medallion worked exactly as promised and made sailing a breeze. Embarkation, once you get past the TSA, was the easiest I have every experienced and debarkation was just as easy. Be careful, the medallion makes it very easy to spend your money! Our only complaint was the excursion in Roatan to visit the Garifuna village was a waste of time. A100 minute round trip ride to see a 10 minute dancing exhibition and taste local bread was not worth the time nor the cost. The dining room was very good with excellent wait staff. The Crown Grill never fails to meet my expectation and well worth the additional cost. All in my party enjoyed the meal and service. If you decide to go to Planks B-B-Q for dinner, go hungry. The portions are enormous and the chocolate cake is one of the best I have ever had. Read Less
1 Helpful Vote
Sail Date: June 2019
Our very first cruise experience was on the Caribbean Princess in 2005. We fell in love with cruising. The Caribbean Princess has aged well and the changes made are a plus! Ship was in very good shape. Staff were very welcoming. Matt ... Read More
Our very first cruise experience was on the Caribbean Princess in 2005. We fell in love with cruising. The Caribbean Princess has aged well and the changes made are a plus! Ship was in very good shape. Staff were very welcoming. Matt and Kelly, the cruise director and his assistant, were exceptional! The room was updated, clean bed extremely comfortable. Great mix of entertainment. We were kept informed throughout the cruise as to choices, where we were, etc. Plenty of seating by a variety of pools. We do like the extra number of pools. Only complaint was jumping and diving rules not enforced at the Neptune pool. The adults facilitating the games kept other adults from enjoying the pool. Yes we should have complained but Princess should have stopped them. Casino was clean and fun. New addition of Good Spirits bar was enjoyed. All public areas were very clean. We will definitely cruise on her again! Read Less
Sail Date: June 2019
We booked this strictly for the Iteneriary. It was a b2b and we would not book b/b again with Fort Lauderdale. Ship was great, service was stellar, food was very good. Enjoyed Planks and Seafood the best. Coffee was HORRIBLE at best ... Read More
We booked this strictly for the Iteneriary. It was a b2b and we would not book b/b again with Fort Lauderdale. Ship was great, service was stellar, food was very good. Enjoyed Planks and Seafood the best. Coffee was HORRIBLE at best ...unless you had coffee package and went to Int. cafe for espresso or speciality coffee's. It is all syrup!! So disapointing to finish off an elegant meal in dining room and served instant syrup coffee. Come on Princess! You used to a classy ship, your standards have slipped. Loved the many lunch and breakfast options, and the Ramen noodles were amazing! Princess needs to revisit it' s excursion providers : prices are very high and snorkel tours only went to areas that have bleached and dead corals with moss growing on them. I booked 7 excursions and not one went to a healthy reef! As an avid snorkeller and booking this itenariary for snorkelling I give Princess excurisons 3/10. There are healthy areas out there, please make sure your excursions people update their locations. I feel for 130 C$ I should have seen some life and served better snacks. Belize tour to the secluded island was okay. Medallions are GREAT, we loved them. They were very problematic to set up but once you bare on the ship it so perfect. I bought the bangle bracelet and wore it all the time snorkelling with no problem and it looks elegant as well. Good move on this Princess! Internet was also terrific and fast. We had 1 device which meant only one person on at a time and sharing unlimited was no problem for us. Bought internet and all excursions ahead of time. Ez air was good too. Read Less
3 Helpful Votes
Sail Date: June 2019
Early-50s mom cruising with mature and independent 16-year-old girl. Great itinerary to visit my dad in Fla. before boarding. We had a fabulous time, with carefully chosen excursions at all 4 ports and lots of fun or quiet reading in ... Read More
Early-50s mom cruising with mature and independent 16-year-old girl. Great itinerary to visit my dad in Fla. before boarding. We had a fabulous time, with carefully chosen excursions at all 4 ports and lots of fun or quiet reading in between. We never went in a ship pool, and thus avoided any louder kids under 10, but there were not many of those on June 8 week anyway. Indeed the whole ship rarely felt crowded, in part due to the crew's hard work and efficiency. Embarkation and disemb. both a breeze -- major kudos there! Medallions a great value-add that smoothed everything, every day. Loved having my stateroom unlock on my approach, and being able to locate anyone in your party on the many big screens around the ship. FOOD: Don't let any reviews dissuade you on this basis. I'm a major S.F. foodie who cooks a great deal myself--but boarded with "appropriate" expectations for a cruise ship serving 2000+ passengers. I am here to tell you: SOLID job, and sometimes outstanding. Food was reliably very good throughout the week, with lots of variety, including for "traditional" dining. There were just a few disappointing dishes or appetizers, compared with a solid handful that were truly excellent. We never ate in Planks, Steamers, or any other specialty restaurant as there was simply no need. The World Fresh Marketplace (buffet), excursion lunches, the International Cafe and Slice for occasional snacks, and Palm Dining Room had it all covered very nicely. ENTERTAINMENT: Only went to the theater two nights, as we were tired after shore days and 7:30 dinner. Comedian was HILARIOUS (and I went in skeptical)! Really, I laughed so hard I cried. ;-) Production show the first night was good but just not our cup of tea. Never went to casino, but our dining companions did and had a great time. CABIN: We had a big balcony on deck 10 mid-ship---a major plus. Room itself wasn't beautiful to look at (finishes need refreshing), but great beds and amazing amount of storage ... we packed appropriately (not over or under) and never even used two of the desk drawers. Except in the tiny bathroom; there I strongly recommend the cruise trick I picked up online beforehand: a $15 (Target) shoe holder hooked over the bathroom door---presto, 20 clear pockets to hold all your stuff, in easy reach of the shower and sink. PORTS: Had a great time in all. The tour guides work so hard to please! MUST BRING each day: 5s and 1s for tips, other cash for the less commercial vendors who can't take cards, sunscreen, and most importantly: one *reusable* water bottle from home for EACH person, which you should fill with ice and then top with water at World Fresh Marketplace before leaving the ship. Especially in Roatan, the one port with inadequate sources for drinks onshore where you meet your guides, and the most intense sun! We aimed to avoid using disposable plastic bottles, and it was just good to know we had ice water on hand to start each day. Even bringing all that water, we still had to buy Arizona iced teas along the way, in addition to the drinks served with our cooking lesson in Cozumel (awesome!!), catamaran lunch on way back from snorkeling in Roatan (best roast chicken I can remember eating in my life), etc. Caribbean in June is very warm. VIBE/ACTIVITIES: Lots of variety; something for everyone, especially on sea days--though I would have liked to have a yoga class in the mornings. Very recent movies in cabin and on big screen near pool on Lido Deck, for those who want that. Great that they showed Game 6 of the NBA Finals in a big lounge! Average age of passengers 58-62, I'd say, but plenty of older folks and also lots of families. No rowdy teens or heavy drinking, at least that I ever saw going to bed by 10:30 every night. No overselling of art/jewelry/future cruises, and I'm very sensitive to that; we were able to enjoy looking at everything with only mild overtures that we respectfully declined and that was that. Overall I thought it was a great value for the price paid. Having waited a week to write this, the experience has "grown" in retrospect to one I'll think super-fondly of for years to come. Read Less
4 Helpful Votes
Sail Date: June 2019
Just returned from a fabulous 7 day cruise to Grand Cayman, Roatan-Honduras, Belize and Cozumel. The Caribbean Princess is one of the bigger ones and has just been outfitted with Ocean Medallion. The biggest plus for this is the excellent ... Read More
Just returned from a fabulous 7 day cruise to Grand Cayman, Roatan-Honduras, Belize and Cozumel. The Caribbean Princess is one of the bigger ones and has just been outfitted with Ocean Medallion. The biggest plus for this is the excellent internet service. You can now purchase internet for the entire voyage. It is quick and you don't have to log in and out to save minutes. BUT be sure to purchase on the first day at a greatly reduced price. The ports on this itinerary were excellent - 4 days of non-stop fun. The entertainment on board was fabulous. It was nice to see new shows and entertainers and Princess is really trying to appeal to a younger crowd now with their shows. There was a much younger crown on board than I've previously seen on Princess but there was something for everyone-us slightly older folk and the younger cruisers. I can always count on Princess to deliver a quality experience. Entertainment is one of their specialties with the Voice of the Ocean to culminate a great week of entertainment and game shows/trivia. If there is a choir offered on board, I always join that as it's a great way to meet people. This time you could learn the steel drums and our fellow passengers delivered a really great concert on the final day. Grand Cayman- port is right downtown George Town. I did the tourist things like going to the Tortolla/Rum factory for tastings (very busy place), visiting the town of Hell and going to the Turtle Farm - I really enjoyed them all.Then I bought a brand watch in town - was very grateful for the Princess discount offered to me. Roatan-Honduras-this is a beautiful port made specifically by Carnival Corp. I did a dolphin encounter to Anthony's Key Resort. I loved the small group we had and the fact that our dolphins were in a very beautiful, natural setting. They were very healthy and having so much fun with us. The trainer was excellent. It is only an encounter, not a swim though. Water was lovely and warm. Then back at port, I couldn't resist taking the chair lift to Mahogany Bay beach - a man-made beach resort - I enjoyed the ride so much I did it twice. It costs US$14 at the port or US$12 bought through Princess for unlimited rides. Great views as you are taking the 5min ride and right next to the cruise ship. The beach area is noisy though and appeals to a younger crowd. I was so glad to hear that the port area provides lots of jobs for the locals as this is a very poor island and is an eye opener to see. You need to have compassion for the locals. Belize-the people of Belize are very warm and friendly. I took the tour to the Lamanai ruins. It was the highlight of my trip. You are taken by bus to a boat dock area and taken by speedboat to the Archaeological site of Lamanai deep in the jungle. We did an hour's hike round 4 of the best sites - the Jaguar Temple, the High Temple, the Mask Tempe and the Ball Court. You could climb a staircase they had built to the top of the High Temple - highly recommended - views are amazing. It feels surreal standing on top of a structure that was built over 3000 years ago. Walking trails are uneven so wear good closed toed shoes and it is HOT so bring lots of water. Back at the boat dock we were given a nice lunch of chicken, rice and beans, potato salad and fruit punch - all very welcome after a hot hike. Cozumel-I did a dolphin swim at this port and an encounter with manatees which are sweet, docile creatures. This is a commercial facility that churns out dolphin swims by the thousands each day so, whereas I was glad to fulfill a bucket list item of swimming with dolphins, I enjoyed my gentle encounter at St. Anthony's Key Roatan much more.The port shopping area is teeming with multiple ship loads of people so be aware of the crowds. Overall I chose this itinerary because of the port stops on offer and felt that visiting 4 ports in the 7 days made my trip really good value. Highly recommended. Read Less
1 Helpful Vote
Sail Date: June 2019
We have taken approx. 7 cruises on Norwegian and always in the Haven. After the second cruise, the Haven has gone down so much that we will never take Norwegian again. It is not worth the money they charge. You can get better and less ... Read More
We have taken approx. 7 cruises on Norwegian and always in the Haven. After the second cruise, the Haven has gone down so much that we will never take Norwegian again. It is not worth the money they charge. You can get better and less expensive accommodations with amenities on other ships offering their version of the Haven. We wrote two requests to Norwegian on their required email site also saying we have still not received our points which would take us to the, or close to, the next level. We called three times and was finally told, 'why are you so worried? You will get them eventually. We are behind' and hung up. It has never taken this long for our points. We put in TWO requests with case numbers. We finally after weeks of waiting received a response to the first inquiry...'THANK YOU, YOUR CASE HAS BEEN NOTED'. Okay do we get our points? still no answer or points. The Haven service has gone down in every respect from the beginning, to the concierge being almost non existent just sitting at his desk in front of a computer not looking up after the first 'greeting' the butler I barely saw unless he knocked with the canape's which are now microscopic and handed me the tray to carry in. The only thing the Haven offers from the other ships is a swimming pool for the Haven guests. It is small and crowded. THAT is the only difference but we will be taking other ships like Celebrity and Princess from now on. We are not worthy even of the points due us for paying thousands for the Haven and getting very bad service. Met other couples who said the same thing. Sad they have changed and treat their loyal clients so badly. The HAVEN may be great for someone who has never taken it before, however one couple we met did just that and swore they will never pay that amount of money again for the Haven. Great disappointment. The food was good but the Haven restaurant never changes its menu so it gets boring. We went to the speciality restaurants almost every night and they were good. Generally the service is good but as I said the special service you expect from the Haven is not there The Spa services were great. That was the best part of the cruise We used the thermal suite but there the pool was cool not warm and it was hard to get a chair. Many were wondering if the salt room was even working at all. The entertainment was good but the same or similar shows on the past cruises he have taken so a bit p, for us at least, not that entertaining. Shopping was nice but not great. Read Less
6 Helpful Votes
Sail Date: June 2019
Overall, we were disappointed in this cruise. We had such a great time last year on the Getaway, we were expecting the same experience, but there were quite a few things that were lacking this time. 1) Embarkation was really easy, and ... Read More
Overall, we were disappointed in this cruise. We had such a great time last year on the Getaway, we were expecting the same experience, but there were quite a few things that were lacking this time. 1) Embarkation was really easy, and fast. Our luggage arrived in our room earlier than expected also, which was nice. 2) The free bottle of champagne in the room for being a Latitudes member is a nice gesture, but the champagne was absolutely awful! It tasted like dishwater - we could not drink it. 3) Overall, the crew members on this cruise just were not very friendly. We saw very few smiles, friendly interaction, etc. Last time, everyone we saw (water slide attendents, the washy washy people, waiters, etc.) all smiled and said "Hi" and welcomed us, joked with us, etc. This time, very few people were friendly. The few that did stood out. Everyone else just seemed like they were going through the motions, especially the bartenders. They barely looked at us when taking the order and acted like they just wanted to get rid of us. Many times we had to flag down a waiter to get more water - they never came to check on us. 4) The bathrooms by the pool area and by the theater were often messy, out of toilet paper, soap, etc. I know these are busy areas, but they should be restocked often. 5) Our shore excursion on St. Thomas got messed up. I had reserved parasailing for 2:45, but the tickets we got on board were for 11:45, which conflicted with our Sapphire Beach excursion, so we had to cancel. I didn't have access on board, but at home I checked, and I have the confirmation for 2:45. Our kids were very disappointed to miss parasailing. There were no openings to reschedule. 6) It was discouraging to arrive at Great Stirrup Cay, and see Royal Carribbean's island right next to it, with all the fun stuff there, and not have any of that on Norweigian's island. The waterpark, the hot air balloon, etc is easily visible, but there are no activities like that on Great Stirrup Cay. 7) There was some wind and a threat of a storm, I believe, so my husband and son's jet ski reservation got cancelled, and all other times that afternoon were also cancelled, even though the weather cleared up. I understand if there are currents, other issues, etc. that might have affected it. But, the attendants were so rude about it! When my husband was told their reservation was cancelled, he simply asked if there would be any other times available in the afternoon, and they rudely said "No, ALL reservations are cancelled!" No explanation, etc. 8) The tender system back to the ship at Great Stirrup Cay needs work. We were there from 11-5:30, with the last tender at 5. I thought I would be plenty early getting ready to leave at 4. The line for the tender was incredibly long, the boarding process took forever, the disembarking process also was really long, so I ended up not getting back to the ship until 5:15. It should not take 1 hour 15 min to get back to the ship! That totally cuts into the time that could be spent on the island, if we have to cut it short by that amount of time! 9) The comedians were awesome - really enjoyed the shows and the comedy magician. Did not enjoy Rock of Ages at all - too campy. We did not see Velvet, as that also seemed very campy. 10) Paquito, the cruise director, while very professional and informative, was not "fun." We had Zach on our previous cruise, and he was hilarious! Was not the same experience. 11) We're big Bingo fans, but seriously, they did the exact same jokes that we heard last year on the Getaway. Do they all get the same script? It's incredibly boring and repetitive to hear the same things over and over. 12) Disembarkation was absolutely awful. There were delays in the terminal (not sure whether that was from Norwegian's side or customs) but the line to disembark was ridiculously long. It wound all the way around O'Sheenans back and forth through the casino, then out. Luckily, we were not in a rush, but I can't imagine if we had a flight to catch! Then, we were led out onto the deck far away from the gangway, and it was pouring rain. We had to inch along the deck in the rain in that line, until we finally reached the covered gangway. We should've been led out the door closest to the gangway, given ponchos, or held inside until we could just walk right to the gangway instead of waiting in line the rain. We were absolutely soaked by the time we got inside! 13) No one said goodbye as we were in the line to disembark - the crew members we saw were talking amongst themselves, and didn't even acknowledge us. 14) Buffet/bar times - For some reason, we had a hard time getting food and drinks at certain times of day. We always seemed to miss the meal times at the buffet, and it was always snack time when we wanted to get some food, especially in the afternoon. Since the snack stuff is the same every day, it got incredibly repetitive. A couple nights after a show, or whatever, we tried to find a bar to get frozen drinks at, and a lot of the bars were closed, and the few that were open were so incredibly busy that I couldn't get close enough to order the drinks. Besides the fact that the bartenders would never look up to see who wanted to order. We didn't have this problem last time, so I'm not sure if the hours were different, or we just had bad luck? 15) Our cabin steward, Dasy (not sure if that the correct spelling) was awesome. He was very accomodating, and worked around our schedule several times when the kids slept in really long. 16) We knew going in that the Breakaway was the sister ship of the Getaway, and knew that many things were similar. But I found it a bit boring, because it was pretty much exactly the same. I felt like we were on the same cruise again (with the exceptions listed above.) Maybe change things up a little between ships? Some different restaurants, or something? We would not want to repeat that again, so will not be cruising on either ship again. 17) The adult pool is way too small. I never wanted to go there because people were packed in there like sardines! It was soooo crowded, it was claustrophobic. 18) The website is hard to use in some instances. When I ran into issues, it is very difficult to find ways to get in contact with Norwegian without having to call (and wait on hold forever.) The few email links I found did not work. The survey they sent to me after the cruise crashed with an error, and I was unable to get back to the page I wanted. For the first time, I was happy to be heading home, rather than having "cruise depression" as usual. :-( Read Less
7 Helpful Votes
Sail Date: June 2019
I chose this cruise for a mother daughter trip. Mom 62, DH’s 38 & 36. We started with a good embarkation. Day 1 Arrived at port June 2 at 10am and we were onboard by 10:30. So my platinum status was doing well. We headed to ... Read More
I chose this cruise for a mother daughter trip. Mom 62, DH’s 38 & 36. We started with a good embarkation. Day 1 Arrived at port June 2 at 10am and we were onboard by 10:30. So my platinum status was doing well. We headed to the coffee shop for a nice cold coffee. Ate lunch in Taste it was good. We were in our state room a mini balcony suite 11234 by 12:15. Nice space for 3. I really liked the double sink and large shower. Room Seward never did introduce himself but had several opportunities that day. Dinner at cagneys started our many mishaps. For One of my daughters I had bought her a four meal plan (other daughter was on my three free dinner plan). Cagneys couldn’t find the four meal plan purchased so they just said they’d charge al cart. I was to have my concierge adjust it later. We had excellent steaks, kinda odd that the one prime rib had a piece of fat bigger than a fillet. Never heard from concierge that day. No towel animals that night. Girls missed that just because it’s a cruising thing. Day 2 sea day- getting ready in the morning we blow a fuse? On the vanity so no plug ins to use. This was at 8 am. So we leave a note thinking they’d fix it when they make up the room. Going back to room several times during day. Room not done. It took 7 hours to clean but still no electricity. So I called the front desk and asked if it could please get done by 4 pm so we could get ready for dinner. At 4:15 it was fixed. So when they made up room they left a blue wet rag laying on my packing cube, never replaced dirty towels with clean ones, never made up couch for third person, and no towel animals again. So I had to call guest services again. Still never met room steward or concierge that day Saw burn the floor in theater it was good. After the show officers were introduced. One was in charge of towel animals. My girls looked at me cause I thought maybe they did away with them. Nope! Day 3- San Juan day. room service finally got things together after this day. Maybe we had a new one? Called concierge about daughters meal plan. He found it so I wasn’t crazy about purchasing it before cruise. We ate in o’Sheehans that day. Had my favorite Shepard’s pie. It was cold and potato’s on top were dry as a bone. Girls went zip lining and had a great time. I left a note on couch in evening for turn down service Towel animals? We have towel animals!! Day 4-St Thomas. We took kon tiki party barge and went to water island beach. Beach wasn’t that nice. Not a lot of chairs. We ate at the Manhattan dining room. Very nice Day 5-Tortola. We took Land and sea. Saw beautiful scenery. Ate at margaritaville for lunch which was a mistake. It took 1 1/2 hours to get all of our food. Which was good once we got it. Never again unless it’s free! Ate at le bistro for supper . Excellent food Day 6 relaxing sea day. We attended wine lovers the musical at noon. Show was excellent. We had a very rude group of women next to us visit the whole time loudly. My daughter and I asked our waitress twice if they could be told to keep it down. After the show was over a couple of ladies congratulated us for not knocking their blocks off. lol. They were so rude but we still liked the show. Had supper at Cagneys with my platinum status coupon. Again excellent food. Day 7- great stirrup cay. We had a small cabana and were told we had priority tender but it never happened. But I heard from other people that it took 2 hours to get off the ship. We enjoyed the beach and cabana. Headed back to look in shops before last tenders at 5. So it was 4 but the line was so long we just got in it. It took 45 minutes of waiting in line under very hot sun to tender back. My daughter had an umbrella so that helped. Would have loved to spent more time at the cabana but with the tendering situation it wasn’t all that worth it. Saw rock of ages. So good! We ate in moderno that night. Kinda a slow experience but good. So after this cruise with Norwegian I’m thinking of trying celebrity. I spoke with my concierge several times on the phone but never once did he contact me. I’m a platinum member but didn’t really feel it this time. This was my 14th ncl cruise and my 31st overall cruise. So I’m not a newby and usually not a complainer. But I just had to step in and voice my concerns way too many times this cruise. I didn’t have time to check my bill before we left but that one dinner that my daughter was charged for at cagneys was still on there after the concierge said he’d take care of it. My fault for not looking. Read Less
7 Helpful Votes
Sail Date: June 2019
Coming previously from the Oasis of the Seas from Royal Carribbean, I had high expectations. Comparing Norwegian to Royal Caribbean, it has left me rating Norwegian as just ok. The food is comparable, not much of a difference on this front ... Read More
Coming previously from the Oasis of the Seas from Royal Carribbean, I had high expectations. Comparing Norwegian to Royal Caribbean, it has left me rating Norwegian as just ok. The food is comparable, not much of a difference on this front - both are great! The bartenders are WAY better on Royal Caribbean... when you request a single in a tall glass, they will actually give you this. I had multiple occasions where I had to fight with the bartenders on the Breakaway to reduce the amount of alcohol in my drinks, and sometimes to completely remake them. They simply made them way too strong - and this is a common complaint from many fellow cruisers we came across. When we got to Stirrup Cay in the Bahamas, there was this "tender" process which was a complete nightmare. Luckily we overheard another family in the dining hall talking about signing up for a tender slot and were able to obtain letter E. Which meant we got on the island for around 12:15-12:30 (keep in mind, we arrived at 11). It was absolutely ridiculous that they still have not built a pier for this island and had to load the entire ship onto these tender boats both ways. Other cruisers were furious that we met with this process as 1/3 of their island time was taken up from this process. The pool was super small, and every day was completely packed. We were not able to use it once which was super disappointing. The rope courses require a sleeved shirt (despite the sign saying participants "should" wear a sleeved shirt, not making it mandatory). So I was unable to participate since the staff would not allow anything other than sleeves. My tank top which covered the entire shoulders was not enough and I was denied use (the straps were about the width of my hand). Lesson learned to pack actual "t-shirts" opposed to tanks and dresses going forward. On a more positive note... Josh, the shopping guide was AMAZING and was the best part of our vacation. He really goes above and beyond for guests on the ship. Any issues, he made sure they were resolved beyond expectations. The specialty dining was also well worth it, it was wonderful to sit outside for a few romantic meals in the evening. Overall, the trip was just ok. We have decided to go back to Royal Caribbean going forward as any issues they would go above and beyond to resolve it. Read Less
4 Helpful Votes
Sail Date: June 2019
This was our first cruise with Norwegian. We've sailed with other cruise lines that we have enjoyed very much and were excited to try Norwegian. Although we had a wonderful time despite many issues, I'm not a fan of the ... Read More
This was our first cruise with Norwegian. We've sailed with other cruise lines that we have enjoyed very much and were excited to try Norwegian. Although we had a wonderful time despite many issues, I'm not a fan of the Breakaway. I want to start by saying the the Breakaway has an outstanding staff who were, for the most part, friendly and helpful. They made our cruise great. Our issues are not with the staff, but with the ship and cruise line in general. Embarkation was disorganized as was many of the events. Most of the popular events are held in the atrium, which is far too small to host such a large crowd. The atrium is positioned directly across from guest services, which makes it very difficult to speak to guest services over the din in the crowd and event. Our biggest complaint: none of the toilets flushed properly. Some not at all. It took several pushes on the buttons to make them flush, if they were going to flush at all. On a couple of occasions, after pumping the button in vain, our room's toilet flushed on its own hours later. A 3:00am startle that I didn't appreciate. When we spoke to guest services they told us that they were aware of the problem and that it is ship wide. The Breakaway has a strange layout. Needing to venture through the liquor store to buy sunscreen? Weird. It feels like the ship was meant to be laid out differently, but was rearranged in a much less optimal fashion. The "adults only" area is only during certain hours (7:00am - 6:00pm ?) then open to all ages the rest of the time. This is the first cruise ship we've been on that didn't have a 24/7 dedicated adults only area. When I mentioned this to a staff member they suggested I hang out in the library. Was she cracking wise or sincere? I don't know. But we didn't use the adults area anyway because nearly all of it is a smoking section. Breakaway has so many smoking areas that it stinks like a dirty ashtray through most of the common areas inside of the ship. Great if you're a smoker I suppose, but I am not. Speaking of adult only areas, they allowed children to sit at the bars and in the 18+ shows. Come on now Norwegian... set some standards! Trying to order a drink at a lounge bar late at night while next to a three year old whose screaming, slapping the bar, and grabbing at the cocktail fruit behind the bar was a new experience. Not one I want to repeat. A bright spot: The show "Rock of Ages" was magnificent! Credit where it is due; this was one of the best shows we've seen on a cruise. Likewise the comedic magician Jean-Pierre Parent was fabulous! And we really enjoyed Dylan Mandlsohn in the comedy club. No complaints about Norwegian's shows. Disembarkation was a nightmare. I have not ever been through such a cluster of a debarkation in all of my cruises - and we have sailed on ships with many more guests than the Breakaway. Norwegian just doesn't seem to know how to handle crowds. The disembarkation winding through the smoke filled areas of the ship was bad enough, but then they dumped us out into a thunderstorm without any cover. So here I am, already ill with something I contracted on-board the ship, now wheezing from the stinking smoke filled ship, dumped out in a thunderstorm to be drenched, and then dumped back into another air conditioned building where I am now wet, cold, and sick. Not a great impression to leave with a guest. Again, the staff of the Breakaway was the very best part of the cruise. They are amazing people. The staterooms were comfortable and the food was good. The excursions were a blast even if they were a bit disorganized to start. We had a good time despite the disorganization and lack of properly functioning toilets. However, Norwegian will not be a cruise line we first consider in the future. Maybe a third or forth choice, but no where near our first. Maybe it was just the Breakaway, but I'm not spending my hard earned money to find out. Read Less
5 Helpful Votes
Sail Date: June 2019
We chose this cruise for the ages of kids camp - kids activities! We were disappointed! The kids camps had way too many rules! My kids have cruised at least once a year for their entire life and they hated the kids clubs! This is the ... Read More
We chose this cruise for the ages of kids camp - kids activities! We were disappointed! The kids camps had way too many rules! My kids have cruised at least once a year for their entire life and they hated the kids clubs! This is the first cruise that they did not enjoy the camps! (They have cruise ncl two other times and we did not find it to be so restrictive as this time!) Main dining food was just okay but the add on dinners were amazing!! Comedians were amazing! Sids Pour house(forget full name) has amazing shows! Dialing pianos were great! We also booked “Velvet” and wish we had not taken our youngest to it- definitely not appropriate for kids! The show was great, though. Food was okay. 12152 and 12154 never went 12 hours without having to call maintenance to fix the flushing mechanism for toilet! It was a pain to not have a working toilet all the time!! Feel bad for anyone who gets those rooms until they fix the problem! Read Less
3 Helpful Votes
Sail Date: May 2019
Got a good deal on a cruise for my wife, daughters and their respective beaus' so we decided to take a family vacation from the Pacific Northwest to the Hot Caribbean, and hot it was. The ship was very clean and well kept up and ... Read More
Got a good deal on a cruise for my wife, daughters and their respective beaus' so we decided to take a family vacation from the Pacific Northwest to the Hot Caribbean, and hot it was. The ship was very clean and well kept up and the staff was exceptionally pleasant throughout. Matt the cruise director and his first mate Andy were great and very entertaining and kept us in stiches the whole time we were on board. Our room steward was never far from sight and the room was always impeccable. Food was good but it has digressed form the Princess of 15 years ago but I guess that is true of a lot of things as the accountants take over. Overall the cruise was great and we all had a wonderful time and the Caribbean Princess is a well run well kept ship. We would cruise again on her without hesitation. Read Less

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