1. Home
  2. Cruise Destinations
  3. Bermuda Cruises
  4. Bermuda Cruise Reviews
Cruise Ratings
2,451
1,495
1,034
554
337
1 Helpful Vote
Sail Date: September 2019
Day of Cruise Philly to Port Liberty Left home at about 7:45 AM and headed up the NJ turnpike to I-95 N towards NY. Following the car's GPS, got off at the Bayonne exit. After a short drive with just a few turns, arrived at ... Read More
Day of Cruise Philly to Port Liberty Left home at about 7:45 AM and headed up the NJ turnpike to I-95 N towards NY. Following the car's GPS, got off at the Bayonne exit. After a short drive with just a few turns, arrived at the terminal at around 10 AM. After dropping off our one large bag, parked inside the main parking garage right next to the terminal. It was just a very short walk to the terminal with our two wheeled carry on bags. Check in was the easiest of all cruises we've ever taken! Check in, from start to finish, took only about 15 minutes. Since it was still rather early, we sat in chairs till it was announced we could board. Boarding started at about 10:45. Everything was so organized! One row of seats was called at a time. Therefore, there was no pushing, shoving, or bumping into others. Naturally, everyone made a bee line towards the Windjammer for a bite to eat so the elevators were rather crowded. That’s just the nature of Day 1. Muster drill was at 3:30 and just as soon as it ended, the lines were cast off and away we went. I have to mention that the skyline of NYC was awesome and seeing the Statue of Liberty was breathtaking. It was way cool passing under the VN Bridge! Lots of applause after we “barely” made it safely through. My wife and I started to explore the ship but it was set up a lot differently than every other Royal ship we've sailed on. The Allure was like that when we first sailed her but we got to be good friends after a few days. As time goes on, we will have seen a great deal of what this ship offers but by then, it will be time to end our vacation. Dinner on Day 1 was at Chops. What else is there to say except that the food was simply the best. Tomorrow night's dinner will be at Jaimie's Italian and we're really looking forward to that. Day 2- sea day After breakfast, hung out at the Solarium for most of the day. It's such a restful and beautiful place. We explored more of the ship and what we saw was amazing. Bumper cars at sea? Who would have thought? Although we didn’t go on them, it was fun watching everyone else really enjoying themselves! Dinner was at Jaimie's Italian. Could it top Chops? A very tough comparison, but they were both really great! We had a meat AND a veggie plank for starters and they were delicious. Our main dishes were crab fettuccini and another equally yummy pasta dish but the name escapes me. The lemon meringue cheesecake, for dessert, was out of this world. Day 3: Arrival at Bermuda. After breakfast, left the ship and grabbed a shuttle to Horseshoe Bay. It was only $7 per person which I thought was very reasonable. It was a very scenic drive of about 25 minutes from the pier. Upon entering the beach area, we took a right turn and stayed at the rock protected area where the water was like glass and only about waist high. Although slathered with sunscreen, the sun, in a cloudless sky, was extremely hot. After about an hour, we decided to leave before being burnt to a crisp. Our shuttle driver said the water temp was 83 degrees which sort of felt like being in a hot tub Tues. Day 4: Bermuda Spent most of the morning exploring the Royal Naval Dockyard. In particular, we concentrated on The Keep, a place steeped in so much of Bermuda's history. The Commissioner's House offered probably the best view of the port. There were old cannons pointing directly at the Anthem which was kind of scary even though they were inoperative. After that, off to the Dolphin Quest. Although we didn't participate, it was awesome to watch these magnificent animals perform for, and with the tourists. The hot sun had been beating down on us for a few hours now and was beginning to take its toll. Naturally, I forgot to put on sun block and didn't think to wear my baseball cap. Before we burnt to a crisp, we headed back towards the ship before noon. First, we stopped at a little pub for some ice cold beer (me) and bottled water for my wife. The A/C on the ship was very welcomed! Tuesday's dinner was probably the best of any cruise we've ever taken! It was prime rib and lobster night! First of all our six tablemates were the greatest and funniest people we've ever sat with! Nothing but jokes, laughs, and good conservation all night. But the best part was that after we began eating our entree, our server brought out a huge plate with three extra lobster tails per person! To say we were in heaven would be an understatement! It's tough to decide which was better- the specialty dining at Chops and Jaimie's or the MDR with the prime rib/ lobster combo. Day 5: Wed. Sea day Calm seas and smooth sailing on the way back to Bayonne. A bittersweet day knowing all this is coming to an end. We had breakfast at the Solarium and have decided that it's much better than fighting the lines at the Windjammer. At about 9:14, the captain came on the PA system and announced if we would all observe a moment of silence to commemorate the 18th anniversary of 9/11. You could hear a pin drop during the minute everyone thought back to that tragic day on a beautiful September morning. When the captain came back on the PA to thank everyone for their cooperation, there was still silence and people were still quiet as they reflected on the darkest day in our history. A very poignant moment aboard the Anthem. Back to our cabin where we saw those dreaded green luggage tags for Thursday’s debarkation. The reality that a great cruise was about to come to an end. We sat at a table for eight with some really great people! I remarked that Royal threw “all the bad apples in the same barrel!” Every night, we laughed so hard while sharing all kinds of stories. On Tuesday night, prime rib and lobster tails were on the menu. We all got the surf and turf. Our waiter, without being asked, brought out a huge plate with three extra lobster tails for each person! To say we left stuffed would be an understatement! All of us had so much fun that we were always the last to leave the 5:30 PM seating. Day 6: Debarkation. We opted for self-carry off since we were parked at the garage next to the terminal. So, at about 8:00 AM, we sadly walked down the gangway to the customs area. There wasn’t much of a line at customs, but we used a porter to save a little time. Customs was such a breeze! They used facial recognition which took all of .001 seconds and we were out of the terminal! I didn’t notice if there were agents or the facial recognition for those waiting in line, but it was sure a pleasant ending for a fantastic cruise. Final Thoughts and Observations: Port Liberty has things down to a science. It was the easiest and fastest boarding process I’ve ever had in my 16 cruises. Everyone who works there deserves a round of applause! All the other ports should use Bayonne’s model. Leaving the ship was just as easy with no stress at all. Most of the people I encountered were from PA (like us), NJ, NY, and other nearby states. Everyone, without exception, was fun, pleasant, helpful, and mannerly. For instance, people held the elevator doors for others, always had a “good morning” or “how are you?” for their fellow cruisers, and on and on. The September 7th sailing of the Anthem wasn’t just a good cruise. It was a GREAT cruise! Can’t wait to leave from Bayonne again! Read Less
2 Helpful Votes
Sail Date: September 2019
Lets start with the false advertising...We booked this boat because of how amazing this boat looks on the RC website. Too bad it’s all fake! There’s NO H2O water park, there’s only half the restaurants they claim, no outdoor sports ... Read More
Lets start with the false advertising...We booked this boat because of how amazing this boat looks on the RC website. Too bad it’s all fake! There’s NO H2O water park, there’s only half the restaurants they claim, no outdoor sports courts, no self leveling pool tables, no children’s playgrounds as displayed, only a couple of the shows they claim...it’s basically like they took all the best pictures of their entire fleet and all the best everything and pretend it’s on every boat. Things like the kilbasa, sausage restaurant literally being a tiny HOT DOG food truck in the corner of the arena. The bionic bar was just an afterthought, “slap a couple robots in the middle of a hallway with chairs”...The opposite of what the pictures show. 4 year olds CANT DO ANYTHING despite being 42 inches tall, must be 5 and up. How has no one sued them yet??? We requested twin beds. Only to arrive with a king and couldn’t be separated. No gifts for anniversary and birthdays. Don’t bother telling them your celebrating. WARNING!!!!! - They canceled the royal IQ app last month (yet still advertise it) so if you’ve already booked with family thinking you can text each other, FORGET IT. Seems like a game to make you buy internet. They cancel shows and move shows around just like everyone sais...we had 2 shows booked. One was canceled and one was moved forward which we missed because they didn’t announce it. My 4 year old was in tears because we booked the final showing and they canceled it. Soda machines out, no ice, no waiter getting you drinks during buffet meals, ice cream machine broke, HORRIBLE. If you’re an experienced cruiser, prepare for dissapointment. Awful awful ship. Very misleading and everything’s broken. Read Less
Sail Date: September 2019
Friends and family had nothing but praise for this cruise line. Unfortunately the embarkment was 45 min off and disembarking was a hectic cluster as the cruise line did not follow their own policy. As we did obtain their green banding and ... Read More
Friends and family had nothing but praise for this cruise line. Unfortunately the embarkment was 45 min off and disembarking was a hectic cluster as the cruise line did not follow their own policy. As we did obtain their green banding and waited for our call as told...when our call came we found the whole ship and passengers were left in an unruly manner. Causing mass confusion. Which makes one wonder what what would happen in the event of an emergency. Our cabin was not cleaned to the standard we had expected with dust and hair found sporadically around the room. When returning to our cabin after many hours we had to ask or forgo cleaning of our room on many days and fill our towels ourselves. In all fairness our dining was 5 star. Entertainment and activities were in abundance. It did take multiple calls and 3 days to get water for my husbands cpap. Bermuda itself is a beautiful island but the excursions, for the cost, was not actually worth the money. Read Less
Sail Date: September 2019
Heard good things about Norwegian Escape. Have always been loyal to royal Caribbean. Ground transport from LaGuardia to the cruise terminal and as horrible. Took 2 hours. Buses were not called to pick us up until after they confirmed ... Read More
Heard good things about Norwegian Escape. Have always been loyal to royal Caribbean. Ground transport from LaGuardia to the cruise terminal and as horrible. Took 2 hours. Buses were not called to pick us up until after they confirmed the number of people waiting. We were corralled in an air at the airport with no seating. Food servers in the restaurants did not know their menus or the side dishes that came with them. The stateroom crew were the best. The most pleasant and most accommodating. Disembarking was horrendous. Took an hour to get off the ship once we got in line. We missed our flight which Norwegian had booked. The ground transport to LaGuardia took forever and they don’t drop you at your terminal. They drop everyone at terminal A and then you are on your one to get to your correct terminal. We barely made out 2nd flight and had to pay an additional $150.00 for Norwegian’s mistake. The night at Cagney’s was ruined because they charged us $7.20 for sparkling water, even though we have the premium drink package. Internet service was terrible. The 250 free minutes are used up waiting for text messages and emails to go through. Had to pay an additional $85 for unlimited internet but only one of us go be online at a time. Very annoying! Read Less
Sail Date: September 2019
We always choose ncl as our favorite cruise line. Booked this same ship for another cruise. The ship is wonderful, clean, welcoming. Ate lobster at Bayamo twice and Cagneys once. Moderno with the salad bar never disappoints. Crew was ... Read More
We always choose ncl as our favorite cruise line. Booked this same ship for another cruise. The ship is wonderful, clean, welcoming. Ate lobster at Bayamo twice and Cagneys once. Moderno with the salad bar never disappoints. Crew was pleasant and nice! Great cruise in all BUT.... It took till Wednesday to get all our platinum latitudes perks. Had to stand in line three separate time to accomplish this. Parents with young children and the drinking package. A good idea?? What happened to those days when there were minimal children on a cruise. they should have been in school. So many uncontrolled toddlers running and screaming in public areas. And older children sitting on stairs. Parents should be asked to control these children as to not disturb others. The buffet area would be wonderful if an adults only area is set up. Disembarkment was an epic fail. The color system they use only works when it is enforced. The higher ups need to revamp their system to guests to not get hurt or pushed on the stairs. It was awful! Read Less
Sail Date: September 2019
We chose this cruise because we wanted to go to Bermuda and this ship sailed from New Jersey, allowing us to drive to the port instead of flying. Embarkation was efficient. The ship is very bright and modern which we liked. We had an ... Read More
We chose this cruise because we wanted to go to Bermuda and this ship sailed from New Jersey, allowing us to drive to the port instead of flying. Embarkation was efficient. The ship is very bright and modern which we liked. We had an Aqua class cabin which allowed us to use the spa and dine in the special Aqua dining room, Blu. We did not use the spa but ate almost exclusively in Blu. Service and food were definitely worth the Aqua class surcharge. We usually sail Norwegian and found the food better on Celebrity, especially the buffet. Buffet pizza was excellent and there was wait staff serving beer, cocktails, etc in the buffet. We were sailing during Hurricane Dorian but the Captain did an excellent job, getting us to Bermuda ahead of the storm, a half day early and sailing behind it on the way back to port. Weather was excellent so many people used the pool (not us, we are not pool people). We spent some time in the casino, typical of all cruise ship casinos. We booked a Ricky's minibus tour of Bermuda. It was excellent and $50 per person cheaper than the same excursion from Celebrity. Our one Celebrity excursion was the boat tour of Bermuda homes. Our guide, Mark, was excellent and we enjoyed a beautiful day on the water. We missed the O'Sheehan's bar/grill we've enjoyed on our Norwegian cruises. Late night dining was only available in the buffet. We also missed the cocktail lounge entertainers we've enjoyed on Norwegian: piano, some classical players, etc. We paid the upcharge for the top beverage package but found the bars and bar staff not as much fun as those on Norwegian. This is probably one of the reasons the Celebrity crowd seemed more subdued and formal. There were two nights when you could wear cocktail attire to dinner but it was not required. Read Less
Sail Date: September 2019
I chose this cruise due to the commercialization I had seen. It is nothing but a nightmare with small pools that had so many people you couldn’t move in it. In size they must have been maybe 20 x 20 (if that). The buffet was terrible the ... Read More
I chose this cruise due to the commercialization I had seen. It is nothing but a nightmare with small pools that had so many people you couldn’t move in it. In size they must have been maybe 20 x 20 (if that). The buffet was terrible the bacon and the meats were full of fat not drained and climbed down on a large metal tray for you to pick out with prongs. The meatballs they served was soy bean, like rubber balls. Most of the food is eaten barely half and look around all the people are throwing half the food away in the garbage. The Stewart was fair although nothing really significant in his service. The price of this cruise was outrageous, almost $1300 apiece just for a balcony room. I imagine the Cove Haven part of the ship upstairs was much better than the average reservations. ( at least I hope so. ) You had to pay for every little thing, even a bottle of water. You had no choice but to pay the outrageous price for the water and my girlfriend had one drink, a margarita, it cost $15. In sum, for the price I paid I would not recommend this to anyone, maybe half the price I paid I would consider it. Read Less
Sail Date: September 2019
The water was so blue! Bermuda is gorgeous. The best beaches, everyone was friendly. There is a lot to do in Bermuda. The beaches are absolutely delightful, nothing compares in the US. we had such a great time on the ship. The staff is ... Read More
The water was so blue! Bermuda is gorgeous. The best beaches, everyone was friendly. There is a lot to do in Bermuda. The beaches are absolutely delightful, nothing compares in the US. we had such a great time on the ship. The staff is phenomenal. Very courteous, they went above and beyond. I highly recommend the beverage/drinks packet added to your ticket. It makes everything easier and boy were those drinks yummy. There were several bars on the ship and there were at least 10 total if not more. The restaurants were yummy, again the servers were awesome. The buffet was really good. I loved the variety and freshness. This is a trip I will never forget thanks to my good friend in NJ. If it wasn't for her, I would have never experienced the serenity of watching one the great oceans of the world. I would love to go on another Norwegian cruise, I would not hesitate for a minute to book it. Read Less
Sail Date: September 2019
I chose this ship because our friends had planned this trip and the convenience of the port. We had a wonderful time going to Bermuda. This was our first time on an Norwegian cruise line. The ship was very big with lots of activities to ... Read More
I chose this ship because our friends had planned this trip and the convenience of the port. We had a wonderful time going to Bermuda. This was our first time on an Norwegian cruise line. The ship was very big with lots of activities to do. The captain was very careful to avoid the hurricane Dorian when we were going to Bermuda. The staff was very friendly and accommodating. The food of course wasn’t the best but still tasted good. I would have to thank the guest manager for treating us very special. I would have to say we want to try the Norwegian Escape again. This was also our first time doing a meet and great and the slot pull which was lots of fun. The captain was also careful with the hurricane going back home. Although we had arrived late we came back to port safe and sound. Read Less
1 Helpful Vote
Sail Date: September 2019
We chose this ship because of the three day port stop in Bermuda. As an added bonus and due to Hurricane Dorian, we got an extra half day. Embarkation was the smoothest I have ever seen on any ship except Crystal. When our room was ... Read More
We chose this ship because of the three day port stop in Bermuda. As an added bonus and due to Hurricane Dorian, we got an extra half day. Embarkation was the smoothest I have ever seen on any ship except Crystal. When our room was ready, the luggage was already waiting for us in the hallway. Well done. I really liked the ship and the public spaces. It never felt crowded, even at the buffet on the first day when we boarded. The food in the main dining room was delicious, and the service excellent. I also loved the sushi bar and Tuscan Grille. It was well worth the upcharge for Tuscan Grille. However, the three in our party had major issues with Qsine. The menu was weird, the service unusual, and they pushed and pushed food on us to the point that it was annoying. We don't like to waste food and kept politely declining additional dishes, but they didn't take no for an answer. I wouldn't bother ever returning to Qsine. The entertainment was hit or miss. The Beatles act was decent, I would say. The comedian was in the middle. We didn't attend any of the other headliner shows. The live music in the lounges was generally atrocious. While the musicians were okay, the singers could not sing at all. I found it difficult to listen to. The DJ'ed events were good, especially the silent disco, which was possibly the most fun we had on the ship. Loved the spa and fitness facilities. Had a salt scrub and also took a spin class. I wouldn't bother booking a room to get use of the Persian Garden- it was nothing to write home about. As for Bermuda, I would never have anything negative to say about it. We love this island and have been here five or six times. The only drawback is docking at King's wharf and having to wait for the ferry in the blazing sun. Not my favorite thing. I noticed that the Celebrity survey had no space for negative comments/room for improvement. So other than the ones noted above, I would like to state that I thought the photographers were beyond obnoxious. They wouldn't take no for an answer and at one point asked us if perhaps we "didn't like each other" and that was why we didn't want photos. On the fourth day we were talked into a "free" photo session in a private room the next evening. We were told to return the following night to view the proofs, which we did. Imagine our surprise when we found out that a) the pictures were in black and white and b) the lowest package price for five 8 X 10 images was $550! The purchase of all the images from the session would have set us back $2500! Yes, you read that right. So as we had declined all the other pictures, we left the ship with exactly zero pictures taken by the ship's photographers, and were extremely disappointed and even angered by this bait and switch technique. Not sure I would sail Celebrity again for this reason alone. I'm going to have to reflect on it more. We had a family veranda cabin, which I have reviewed below. I also want to comment on what a nice job they did of keeping the pool/solarium ladies' room clean. A woman was in there almost 24/7, constantly tidying up. In the evening, they moved the attendants up to the restrooms by the dining area. They did a great job. Read Less
Sail Date: September 2019
We chose this cruise because it had been a few years since we sailed Norwegian. We previously sailed the Jade, and enjoyed it. Also, the NY pier is a 3 hr drive from our home. Bermuda is beautiful and I can leave a review regarding ... Read More
We chose this cruise because it had been a few years since we sailed Norwegian. We previously sailed the Jade, and enjoyed it. Also, the NY pier is a 3 hr drive from our home. Bermuda is beautiful and I can leave a review regarding that on a Bermuda board, but for this review I am limiting my review to our time on the ship. The good: -Embarkation went smooth, less than 1.5 hour wait. -Sitting outside at the waterfront and dining during sunset. -Amazing view from an aft balcony -The drinks/drink package -Shows, particularly comedy, Marva Hicks, and wine lovers musical. The good and bad: The spa I bought over $800 worth of services and enjoyed it all. One down point here: I did purchase a nail fix as my most inexpensive service, $15 plus tax, to glue a piece of my nail down that was beginning to break. A couple of hours afterwards, it fell off anyway and the spa assistant manager refused to give me a refund. Because of this, I will probably not use the spa again even though the rest of the services were spectacular. I was even able to purchase the Keratase products I use on my hair here. My “vacation hero” was Amir from India who works in the hair salon. He was very personable and gave me a wonderful haircut. The bad: -Food. The food is generally not good on this ship. I am referencing the taste and beyond. The beyond refers to the night my husband and I repeatedly went to the bathroom with upset stomachs. My husband also orally could not keep any food down the same evening. The remainder of the cruise was full of upset stomachs, bathroom trips, bloating and gas. We both experienced this. I am probably used to a high quality of food but whatever the reason may be, we either didn’t like the food or became sick 60-70 percent of the time. On the ferry into Hamilton, Bermuda, other passengers also expressed their dissatisfaction with the food. Your best bets our the main dining rooms at lunch rather than the buffet and specialty restaurants at dinner, particularly Cagney’s and Teppanyaki. We ate everywhere except Le Bistro and Pinchos Tapas Bar. Staff onboard: Some staff members were exceptional, including our cabin steward Rochelle, guest service employees, Amir and Christina in the spa, bartenders and various waitstaff and we tipped amply on top of the automatic gratuities to show our appreciation. I suggest everyone do the same if they are willing and able. The problem with this ship is that service is hit or miss. We had very dismissive and slow service in La Cucina, for example. Also, when we called restaurant reservations to cancel reservations and free them up for others (after already making replacement reservations on our app), the female rep who answered was short tempered and impatient on multiple occasions. We were shocked that was the case when we were being courteous to other guests. Layout of the ship: The guest services, Internet cafe, main big screen interior television, bar, espresso shop and shore excursions are all in the same location with the art gallery not far away. Too many people are converged into this area of the boat at all times. There are also people walking slow and looking at art making it more congested. I have been on smaller ships that did not feel as cramped, including the Jade. I’ve also been on large ships that did not have this problem, such as MSC. In fact, Norwegian could take lessons from MSC as to how to lay out a large ship. -Disembarkation: Was a crap show. Our ship arrived into port late due to Hurricane Dorian and started disembarkation at 2:45. They gave out different colored luggage tags which were supposed to correspond with your disembark time. No one from Norwegian actually checked the tags until midway into the line or more and everyone appeared to converge on the gangway at the same time. Lots of people were visually frustrated and some verbalized it. -Water: Norwegian bring bottled water back to premium beverage package. It’s ridiculous that on a ship with wine and liquor everywhere, water appears to be its most expensive asset. Miscellaneous: Parking: We used a parking app, Park Whiz, to book a spot on 58th in walking distance to the pier. Very convenient to the pier. Shore excursion: Did not do an organized excursion, instead rented a Twizy during whole time docked. We visited Warwick Long Bay and John Smith Bay beaches and highly recommend both. The Twizy is uncomfortable for the rear passenger but a necessary evil to get around on your own unless you take a cab or bus or stay close to the ferry terminal. Visual appeal of Escape: 10/10 exterior. Inside, however, could use some color and rooms in need of refurbishment. I added this to miscellaneous as it is purely subjective and thus, I have tried not to base my review on. Read Less
1 Helpful Vote
Sail Date: August 2019
I chose this particular cruise to take my son for his birthday/Christmas combined as his present. I had also booked him to do the deep sea fishing in Bermuda. We were both super excited as neither of us had been to Baltimore (so we ... Read More
I chose this particular cruise to take my son for his birthday/Christmas combined as his present. I had also booked him to do the deep sea fishing in Bermuda. We were both super excited as neither of us had been to Baltimore (so we arrived a day early to see some sights) and neither of us had been to Bermuda. We arrived on 8/30/19 and checked into a hotel, walked to the Inner Harbor for dinner and see some sights. The next morning we got to the terminal to check onto the ship and so far so smooth ... I had also purchased "the key" for us which expedited our wait with other perks as well. We were on the ship around 11 am. We had taken a tour of the spa area and had both booked services for that day. The ship was set to leave port at 4 pm, which is did. Once away from the dock I noticed that we appeared to be going in circles then we went back to the dock. We were told the propulsion system was not working properly and that it was being looked at. Fast forward to approximately 8 pm. The captain came over the PA and stated that the ship was broke and the cruise was cancelled. We had two choices leave the ship by 11 pm that evening or we would not be allowed to leave until 6 pm the following evening but all must be off by 9 pm the following evening. Our mouths dropped open .. like is this seriously happening??? Yep, it sure was. We were told there were letters in our stateroom explaining what their compensation would be, they would be reimbursing each guest up to $200 per person to change their flight plus up to $200 if you needed a hotel the evening of 8/31/19. I immediately went to our room and began calling the airlines to see about changing our flight and explaining what had just happened to our cruise. The airline we flew in on wanted $383 per person to change our flight! I went to guest services and they stated there was nothing they could do that everyone was getting the same amount and no exceptions would be granted. I went back to our room and started looking at all other flight options. Around 10:30 pm I told my son we either get off now or we're stuck until the following evening which would potentially mean we wouldn't get home until Monday as there were no evening flights to get us home the following evening. We decided to leave the ship. At that time we did not have a flight booked nor did we have a hotel for the night. I had been on the phone for approximately 45 minutes with Travelocity at this point. We walked off the ship me with my suitcase in one hand and my phone in the other. There was a park bench outside the terminal that my son and I sat on while we made arrangements for both flight and hotel. To reschedule our flight for the next day cost $349 per person (trust me I tried to find a cheaper one but it didn't exist!) and we found a hotel near the airport for just under $140. Remind you at this time I was still out the cost of the cruise, shore excursions we had booked, the drink package we had, the "key" we both had, spa services we both had done prior to the cruise being cancelled, our hotel the night before, our original filghts, etc... totaling nearly $3000! So on top of this I am now out an additional $850 (rescheduled flights, hotel, Uber) that needed paid that day! So far I have received some of the money but not all that they have agreed to reimburse me. RCs ship broke, 100% their fault 0% my fault thus I should have $0 out of pocket for this. I shouldn't have to wait 2+ weeks to be reimbursed nor do I feel I should be out any money at all on this. If I tried to find cheaper flights and couldn't I feel I should be reimbursed the entire $349 per person, not just the $200 per person. I am not very happy right now. I feel like I was abandoned and left to fend for myself with zero help from RC. While I would love to comment on the ship, cabin, dining, entertainment, ports, etc... I cannot as there was not much open during our few hours aboard the ship. Read Less
1 Helpful Vote
Sail Date: August 2019
We wanted to go to Bermuda and this was a different ship for us, so we went. Overall, we had fun and Bermuda is awesome. Our stateroom was a forward balcony and was nice, clean and the room steward was very friendly and good. However, the ... Read More
We wanted to go to Bermuda and this was a different ship for us, so we went. Overall, we had fun and Bermuda is awesome. Our stateroom was a forward balcony and was nice, clean and the room steward was very friendly and good. However, the service in the dining rooms was horrible every night except once. The food was sometimes good sometimes bad. We would have to ask 3 times for a drink and 40 minutes later it would finally come. (Every night). I have never received such poor service in the dining room or mediocre food like this on any other cruise line. The music was So loud everywhere on the ship. In the atrium you couldn’t go to customer service and ask a question and hear the response because the music or whatever was on, was as loud as it could be. In the Orchid restaurant and Sheehan restaurant, you could hear the bands playing from nearby and it was so loud you couldn’t enjoy your meal at either place (so we never ate there) That and the fact that service was so poor in dining room with only so-so food anyway, meant that our dining experience wasn’t that good. We have definitely had better food and service on other cruise lines. The excursion to Clearwater beach was very nice (but expensive for what you got). Horseshoe Bay beach is great. Maybe we just had bad luck with the service in the dining room and the mediocre food. Maybe someone will realize that the amplifiers don’t need to be on FULL blast ALL the time... then maybe we will fell like cruising on the Gem again. Read Less
Sail Date: August 2019
The Restaurants, Shore excursions, entertainment were excellent. This was my 16th time going on Norwegian to Bermuda. This was my friend's 5th time The service up on the deck was very poor it was very Hard to get a drink ... Read More
The Restaurants, Shore excursions, entertainment were excellent. This was my 16th time going on Norwegian to Bermuda. This was my friend's 5th time The service up on the deck was very poor it was very Hard to get a drink from any of the service staff as they were very sparse We had a balcony room With people on both sides of us smoking on the a balcony and we had to file a Complaint. The Norwegian gem was definitely not our best experience. The smoking continued for 2 nights before the people beside a stopped and they denied smoking but it was billowing in our room. The specialty restaurants , Cagnes and Le Bistro were terrific but we had an experience at La Cucinas the food came out cold. The Magnum restaurant was great. Very leary to travel on the Gem again. Having traveled on Norwegian 16 cruises to Bermuda this is the 1st negative review I've ever written. Read Less
Sail Date: August 2019
We chose this cruise because frankly, we live by Cruise Port Boston, love Bermuda and spent our honeymoon on the Norwegian Gem on its transatlantic portion of its maiden voyage back in 2007 and wanted to see whether the cruise ship really ... Read More
We chose this cruise because frankly, we live by Cruise Port Boston, love Bermuda and spent our honeymoon on the Norwegian Gem on its transatlantic portion of its maiden voyage back in 2007 and wanted to see whether the cruise ship really was as awesome as we remembered. It was, and then some. The embarkation and disembarkation went smoothly. Sure, twelve years has taken its toll on the ship, but it wasn't that visible. The Dale Chihuly Glass Sculpture in the Atrium of the Gem still wows. The service was great. Our balcony stateroom was consistently kept immaculately clean. The food in the buffet was so delicious it kept us coming back for more. The variety in the buffet, with its different themes each night, was terrific. Even the free coffee was delicious. The staff showed pride in their work, and the attention to detail showed. We attended four major shows in the Stardust Theater, Swing, Blazing Boots, the Chernov Brothers - Circus Dance Show and Get Down Tonight which we very much enjoyed. We were able to walk to Snorkel Park Beach in Bermuda three days in a row and took the free ferry to St. George. We traveled with our nine year old son who is on the autism spectrum, and he had a great time. We went last year on the Norwegian Dawn (August 2018) and will go again on August 21, 2020. Read Less
1 Helpful Vote
Sail Date: August 2019
We chose this cruise because it was from Boston to Bermuda. We live about an hour from Boston,so it was convenient. We went with another couple who had been on the Dawn and really liked that ship,so thought this would be similar. We had ... Read More
We chose this cruise because it was from Boston to Bermuda. We live about an hour from Boston,so it was convenient. We went with another couple who had been on the Dawn and really liked that ship,so thought this would be similar. We had a balcony cabin. The hallways were narrow, the bathroom was small,especially the toilet area. Our room steward was great,can’t remember his name-cabin 9636. The food in specialty restaurants was great,atmosphere in LeBistro the best, found Cagneys to be loud and chaotic since we were near kitchen with food for the Brazilian grille also constantly going by. The main dining rooms service was slow, food pretty good,not great. Entertainment was fair-the best shows were the ones with audience participation. Also,there were a few sea days and activities need improvement-origami and towel folding? There was trivia and bingo,but we spent a lot of time on balcony due to lack of decent activities. One tip-if you want to do painting,sign up as soon as you get on ship-it fills up fast. Two outdoor pools only-always very crowded unless you went at 8am,which we did. The Bali Hai bar near pool is only smoking section and seemed to be loudest-people way overindulging!! Overall,a decent trip,but not sure would cruise Norwegian again. Read Less
1 Helpful Vote
Sail Date: August 2019
We had left a previous on board credit which was expiring so we went on this cruise. This was our 59 cruise so we are experienced cruisers. Celebrity Princess Royal Caribbean and NCL. Norwegian Cruise Line is anything but free at sea. ... Read More
We had left a previous on board credit which was expiring so we went on this cruise. This was our 59 cruise so we are experienced cruisers. Celebrity Princess Royal Caribbean and NCL. Norwegian Cruise Line is anything but free at sea. First they push the Drink Package and the Specialty Dining Packages. Let me tell you about the Drink Package. Every bar was under staffed the lines to get a drink we’re long and sometimes 20 minutes. In the Specialty Dining which you paid a premium for you were limited to one appetizers, one entree and one dessert. Never on the other above mentioned Cruise lines. Now remember in the main dining room you can order 2 or 3 appetizers such as Lime and Dill Shrimp, Pekín Duck plus soup, plus salad, So remember you paid in your cruise price dinner and you just paid more for dinner in the Specialty restaurants. Don’t get sucked into the drink and dinning Packages. The main dining rooms as well as the other free dining option where good if not better. Osheehan's and the Orchid Garden no up charge was good Moderno's and Cagney's was wonderful although you pay extra. We had an OBC of $185.00 and this was the first time we couldn’t use it for gratitudes we didn’t like that the ship only had one main corridor on the right side of the ship to go from the front to the back so it was always crowded. There were no pool staff or any safety officers at the pool and glass beer bottles where in the hot tubs and on the pool railing. SAFTY CONCERN. Will not ever be back on NCL. Read Less
2 Helpful Votes
Sail Date: August 2019
Took cruise because of ease of access from Boston. Overall a very sad ship. Food was lackluster at best. ( except Cagney’s ). Everything is dated and worn. Young crew very helpful but leadership invisible. Worth driving to NYC to get a ... Read More
Took cruise because of ease of access from Boston. Overall a very sad ship. Food was lackluster at best. ( except Cagney’s ). Everything is dated and worn. Young crew very helpful but leadership invisible. Worth driving to NYC to get a different ship Buffet was undersized but food was fair to good. Dining rooms were dark and food very salty. Cafeteria quality food Pools are not sufficient to support ship and deck furnishings uncomfortable. Activities seemed few and far between. Shopping areas almost non existent and staff barely competent. Tried to buy item on sale and was told this item can’t be sold because of computer error. When we tried to get a resolution were told management was in a meeting and could not be disturber. This was at nine pm. This ship would be fine at half the ‘discounted’ prices and you had never cruised before. STAY AWAY Read Less
Sail Date: August 2019
Very disappointed in the NCL Escape cruise to Bermuda. Smoking is allowed in the casino which located at the center atrium of the ship. Smoke is smelled throughout the ship on ALL levels because of this. Shame on NCL for subjecting us ... Read More
Very disappointed in the NCL Escape cruise to Bermuda. Smoking is allowed in the casino which located at the center atrium of the ship. Smoke is smelled throughout the ship on ALL levels because of this. Shame on NCL for subjecting us to second hand smoke. Smoking is also allowed at certain outside bars located directly adjacent to the children's water park. Children should not have to smell smoke and be subjected to cancer. The overall service staff was rude and not cordial. A bartender at the H20 bar from India yelled at me for not picking up my mixed drinks on time. The guest services person gave me incorrect information on when the time zone change would occur. The NCL mobile app had incorrect information that we were going to be in Hamilton for three days and not the dockyard. Fire alarm testing at 10 am during the breakfast rush is unacceptable. This should have been tested during the afternoon when most are off the ship on excursions. I was excited to take a tour of the bridge and see behind the scenes areas like the kitchen, laundry and engine room like I did on other cruise lines, however, NCL has the nerve to charge $79 per person for this tour of their ship. This is disgraceful. Not having a pitcher of water or bucket of ice in the room, as well as no chocolate at night or towel bunny is cheap and disgraceful. Charging $7 a bottle for water when I have the all you can drink package up to $15 per drink is also disgraceful. Nickel and diming me for port charges for drinks while at NY should be picked up by NCL. Coffee should be served at the tables at the buffet so I don't have to navigate back to my table with piping hot coffee through hundreds of people walking in all different directions. The food and pastries at the buffet and most of the specialty restaurants was subpar with most pasties tasting like they were mass produced and from frozen cartons. The waiters did not show us the proper attention like other cruise lines where you had dedicated waiters. Maybe because their tip is already included! Many of the waiters or waitresses did not understand English and got our drink orders wrong. There were also few food carvings or any other special food nights. The seafood extravaganza was a joke with only peel your own shrimp. No crab legs or anything. The specialty seafood restaurant waitress said not to order the lobster I was craving because its frozen and many people are said to be returning it due to poor taste. The sushi appetizer at the Cagney Steakhouse caused intestinal distress for a day and half. Many of the entertainment shows were sold out immediately as we boarded the ship. The comedy club size is a joke holding about 75 people with a ship of over 4,000 passengers. This show should have been held in the main theater so more people can watch and not be subjected to standing in the rear against a wall. The bar in the comedy club was also closed during a show preventing many people from ordering drinks. Theater showings should be after 10 pm so it doesn't interfere or conflict with my open seating for dinner which NCL prides themselves on. NCL cruise line was very disappointing. I will be going back to Royal Caribbean cruises where they treat their customers with respect and the food is always good. Read Less
1 Helpful Vote
Sail Date: August 2019
We're in our 60's and have cruised on many lines over the last 40 years. Favorite cruise ship right now would be Celebrity Equinox. We booked Oceania Insignia for its smaller intimate ship size, highly recommended cuisine, and ... Read More
We're in our 60's and have cruised on many lines over the last 40 years. Favorite cruise ship right now would be Celebrity Equinox. We booked Oceania Insignia for its smaller intimate ship size, highly recommended cuisine, and itinerary to Hamilton and St. George Bermuda. We truly miss the ability of the newer mega ships to dock there. They are too large to fit in Hamilton, and much too large to enter St. George through "the cut" - a very small entryway into the harbor and one of the best views you will see. Docking in Hamilton is perfect because you walk off the ship onto Front Street - where upscale shops and restaurants are plentiful. We choose an outside cabin on deck 3 with only a porthole - like the ocean liners of yesteryear. We had looked at other cabins, but the price increase for a picture window or a veranda cabin was not worth it to us. Cabin sizes were no larger and you were at most only a few floors higher. Cabin was nice enough, but the porthole was recessed into the hull, so the views and daylight were impacted. Beds were very comfortable, but the bathroom and shower were the smallest I can recall on any cruiseship. The toilet was angled towards the door because it wouldn't fit any other way. The shower was glass enclosed by 2 swinging doors, but you could not turn around in it. We loved the small size of the ship - 30,000 tons or so. Our fellow cruisers were mostly seniors and very well behaved compared to many other lines we've been on. The highlight of the ship experience for us was the ambiance of the dining room. Tables were spaced out enough to give you privacy - you know how other cruise lines put tables so close to you that you can't have a private conversation! Not so here. And tables for 2 were plentiful and placed around the perimeter of the dining room, affording beautiful ocean views. Did I mention Versace china and stemware (for both red and white wine) were always waiting for you? Service again was excellent. The atmosphere was beautiful. Not so the food. And this was the biggest disappointment of the experience. It was certainly edible for the most part, but no WOW factor. The lobster tail was soft and mushy with little taste. Texture is important and I like my tails crunchy and juicy. Steaks had no wow factor as well - certainly not up to what you'd get in any upscale steakhouse. Even their Polo grill NY strip was sent back. It was served medium rare as requested, but lacked any taste and strangely lacked any juice oozing out of it just a little. It was also only about 1/2 an inch high, and steaks need to be a bit thicker to properly sear and retain juiceiness. The Queens Cut prime rib that replaced it also appeared to be medium rare, but again had no moisture in it and was quite chewy. I'm guessing grass fed which is a cheaper option. The lemon chicken for lunch on the last sea day was inedible - tough. The pieces had the look of meat that had been reheated too many times. Again they were quick to bring a second plate, but the result was the same. Those were my 2 sendbacks. On the other hand, there was a leg of lamb entree that was delicious and full of flavor, but those entrees were few on this voyage. I was truly astounded that the food quality was subpar because this was, after all, Oceania! I wonder if this sailing was just one of those off weeks? We may try Oceania again to see if that's the case, because the atmosphere and table spacing in the dining room are huge plusses. Toscana served a very good veal osso bucco. Overall, I'd give the Dining 5 stars for how it's setup and 2 stars for food quality, so a generous 4 star combined. Read Less
Sail Date: August 2019
Enjoyed all of the music everywhere-nice touch. GREAT comedy shows, top notch stand up professionals, and plenty of performances! Rowan, the washy-washy singer was delightful. Sadly, the quality of the food in the cafe and the main ... Read More
Enjoyed all of the music everywhere-nice touch. GREAT comedy shows, top notch stand up professionals, and plenty of performances! Rowan, the washy-washy singer was delightful. Sadly, the quality of the food in the cafe and the main dining rooms really plummeted. We could be wrong, but it sure tastes like many or all of the entree's, especially the FISH was pre-cooked and then re-heated. Very dry and salty, all of it. Not one good fish dish the entire trip and NO lobster ever. The desserts tasted like they were full of preservatives too, like they were also pre-made, frozen, thawed then served. They just didn't have that fresh flavor, more like Jewel bakery quality. We thought that the cruise directors did a great job with all of the activities and everyone around the ship was so nice. Our balcony room felt spacious. The room steward was super. Only thing was that the carpet in our cabin was quite dirty, looked like it hadn't been cleaned in a very long time. Wished that there was options for late night dining. Lots of things still going on late into the eve, but the cafe shuts down on some nights around 11:00 and the only option is O'Sheehans-a sit down place with a long line down the halls, and an extremely long wait, or room service at an extra fee. Come on NCL, if you are going to offer late night entertainment, keep the cafe at least partially open. Embarkation & dis-embarkation were very smooth! Read Less
1 Helpful Vote
Sail Date: August 2019
I chose the Norwegian Escape because I liked the convenience leaving out of NY and I wanted to visit Bermuda, a place I had never been. I also thought the ship would provide constant entertainment for my 7 year old daughter (who celebrated ... Read More
I chose the Norwegian Escape because I liked the convenience leaving out of NY and I wanted to visit Bermuda, a place I had never been. I also thought the ship would provide constant entertainment for my 7 year old daughter (who celebrated her bday during our cruise) and we weren’t disappointed! Between the kids club, daily games and entertainment, pool and slides, arcade, nightly shows, etc. there was always something to do! I was also very impressed with the service onboard- the staff truly works very hard to provide great service and accommodate your needs. I absolutely LOVED the waterfront, the designated quiet area onboard to just lounge and enjoy the sea! I also loved Bermuda although I didn’t get to see everything I wanted to. Horseshoe Bay is an amazing and beautiful beach, enjoyed the snorkel tour (booked through the ship) and shopping. My daughter and I stayed onboard one morning in port to enjoy the pool and slides without the crowds. You really have to find the quiet times (early morning, late in day and days in port) onboard to enjoy pool! On “at sea” days, get chairs early in the morning or you won’t get a seat! I thought the ship was kept very clean and I was happy with my room (although it was an inside room and small, it was in good condition and clean.) The food onboard was good(not great). My favorites were the hibachi specialty restaurant Teppanyaki and O’ Sheehans, the Irish pub. The service at all the specialty restaurants and O’Sheehans was good except at Cagney’s Steakhouse the night we went as it was extremely busy. I loved Choir of Man, one of the shows onboard - I thought it was fun and entertaining and After Midnight had a lot of talented performers. All in all the cruise was a wonderful vacation with very special memories - I plan on booking Norwegian again hopefully soon! Read Less
Sail Date: August 2019
The staff and accommodations were wonderful. We were able to relax and had every bit of information we needed to make our vacation spectacular. Great entertainment, good food selection and shore excursions were delightful! We went to ... Read More
The staff and accommodations were wonderful. We were able to relax and had every bit of information we needed to make our vacation spectacular. Great entertainment, good food selection and shore excursions were delightful! We went to the spa several times and were pampered- exactly what a vacation should deliver. The beach in Bermuda was amazing. Recommendation to really explore the area and not just for shopping, but for the beauty and solemnity that the island offers. Bermudians are proud of this paradise as they should be and NCL was able to capitalize on the best offers for each family. The talent and shows were tremendous, well thought through to reach a range of ages and really engaging. Love all the singing and dancing - can’t believe they aren’t all on Broadway already! Would pick this cruise a million times over and tell my friends to do the same. Looking forward to our next adventure and excited to bring more family along! Read Less
1 Helpful Vote
Sail Date: August 2019
I am a senior citizen and this is my first cruise. The Norwegian Escape is not only beautiful but the people, entertainment, food and hospitality exceeded my expectations. All the ship's restaurants(specialty and complimentary) had ... Read More
I am a senior citizen and this is my first cruise. The Norwegian Escape is not only beautiful but the people, entertainment, food and hospitality exceeded my expectations. All the ship's restaurants(specialty and complimentary) had excellent atmosphere, service and food. The value of the cruise exceeded the cost I paid. The excursions were worth the trip and cost. I enjoyed the bus tour visiting Hamilton and St. George and hearing the history of Bermuda. Our tour guide was very friendly and knowledgeable. The boat cruise of The Rich and Famous was very interesting and informative. Our tour guide was very friendly and knowledgeable. The embarkation and disembarkation went smoothly during the entire cruise and excursions.. The Escape crew was very organized. I was very happy to be in a cabin close to the elevator and mid ship. It was very convenient to attend many entertainment functions and restaurants on other decks. I enjoyed sitting on my balcony and gazing at the beautiful sites. I highly recommend the Escape to anyone who is thinking about taking a cruise. I'm looking forward to my next Escape cruise. Read Less
Sail Date: August 2019
always cruise with Norwegian love the service and free style dinning love Bistro ,Cagneys was good and la Cucina was very good all food were very good have no complaints at all on this cruise all the service was amazing include room ... Read More
always cruise with Norwegian love the service and free style dinning love Bistro ,Cagneys was good and la Cucina was very good all food were very good have no complaints at all on this cruise all the service was amazing include room service and casino service.the layout of the ship was nice in a large ship bartenders was very quick and friendly. ii also like the large shower in the room the room seamed big even if wasn't..my wife would like you to include the drinks in the room refrigater included in beverage package including water also have another smoking section beside casino smokeroom and pool deck entertainment was good nice to hear different music in parts of ship which was done good. and I want to point it was nice to have clean machines in the casino that was great, not like the gem had on my last trip where a lot of people was getting sick a lady was snezzing all over the manchines slot Read Less

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise