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6 Helpful Votes
Sail Date: July 2019
We chose the cruise because of three good experiences with Pullmanturs. We are British, but both speak Spanish, so there was no language problem - not that there would have been. All the crew are at least bilingual. Zenith herself is ... Read More
We chose the cruise because of three good experiences with Pullmanturs. We are British, but both speak Spanish, so there was no language problem - not that there would have been. All the crew are at least bilingual. Zenith herself is not a youngster, and a tiny bit tatty in places, but always clean. The food on board was the best we have ever had on a cruise, ad indeed on a par with many five star restaurants. The crew went out of their way to meet our need, always smiling and obliging. The cabin - 6101 - was perfectly adequate. Spacious and immaculately clean, and kept that way. The shore excursions were great. Got to see places on the Faroe Islands, Orkney and Shetland that would never have found ourselves. Entertainment was of a very high standard too. A couple of side comments. Most of my working life I was an Environmental Health Officer and Hotel Inspector. The standard of food hygiene and food handling on board were very high. I did ask some very searching questions of senior and junior catering staff. They really knew their business. And here is a chuckle! Our cabin steward accidentally left a checklist that has to be completed regularly - it was about bedbugs, and gave the cabin staff detailed instruction what to look for and where! Trust me - no bedbugs or other nasties anywhere. I would recommend Pullmanturs without reservation. Read Less
Sail Date: July 2019
NOT THE ZENITH SHIP. MONARCH Ship was our cruise. All Spanish speaking, some English. Overall a fair cruise. Do not take interior room as walls are thin. Fruit was not ripe, hard and lacked flavor. Coke and other soft drinks plus most ... Read More
NOT THE ZENITH SHIP. MONARCH Ship was our cruise. All Spanish speaking, some English. Overall a fair cruise. Do not take interior room as walls are thin. Fruit was not ripe, hard and lacked flavor. Coke and other soft drinks plus most alcohol free in open main pool/deck area. Poor looking few channels on 17-20" TV. Few activities, guess we are spoiled. Yellowish brown nasty looking hot water for 3 days, took cold shower. It is an adventure. All Spanish speaking cruise, some English. Overall a fair cruise, fun for first timers but experienced cruisers will not be happy unless you are old hippies. Do not take interior room as walls are thin and some people will party all night into the wee hours of the morning... plus staff do not like complaints, so it is best to hold complaints until you can make them online. The Filipino staff were great, but some of the Spanish complained about being underpaid. Read Less
9 Helpful Votes
Sail Date: April 2019
The cruise was not a very good experience for us. When travel agent was selling us the ship, we were told us it is comparable to the royal caribbean fleet. We came in this ship expecting similar conditions for the ship and we were ... Read More
The cruise was not a very good experience for us. When travel agent was selling us the ship, we were told us it is comparable to the royal caribbean fleet. We came in this ship expecting similar conditions for the ship and we were shocked by the general condition and the lack of cleanliness. He did not sell this as an inferior quality cruise liner. When we complained at the reception desk we were told to wait to the end of the cruise and express our thoughts in the opinion survey. About the ship - Horizon: Ship itself is old and run down, probably should be retired. With alleged major refurbishment in 2012 only certain areas looked acceptable and that did not include cabins. About our cabin: bathroom smelled like urine 90% of the time, vanity top pealing, cabin AC not working, bathroom light not working, the showers were mildewy, furnishings dated and worn out, towels had seen better days, carpet was filthy and with stains It was very noisy in the rooms, we could hear our loud neighbors, as well as people calling on each other from the hallways. The majority of the passengers were spaniards and they are loud! Most passengers did not use the disinfectant machines People smoke almost everywhere outdoors The staff was friendly and helpful. The value for money was poor compared to what is on offer elsewhere. Read Less
6 Helpful Votes
Sail Date: April 2019
We have been on 31 cruises but this was our first time on a Pullmantur ship. We liked the idea that it is a Spanish cruise line since my husband speaks Spanish fluently. The cruise price included gratuities and all beverages so it was a ... Read More
We have been on 31 cruises but this was our first time on a Pullmantur ship. We liked the idea that it is a Spanish cruise line since my husband speaks Spanish fluently. The cruise price included gratuities and all beverages so it was a better value than a hotel. The itinerary included two Greek Islands that we had not been to before. Pullmantur's Horizon is an older ship but the maintenance was good. Our deluxe balcony cabin was very comfortable with more closet space than many newer ship. The room steward was exceptionally good to the point where we tipped him even though the gratuities were inclusive in the cruise price. We found the food to be quite good. The first day we walked into the buffet for lunch and I went to the hand sanitizer machine and put my hands under it, pushed a button, and felt really stupid when a pat of butter fell into my hands from the automatic butter dispenser (clever machine). Other reviewers have commented that there was no butter served but I found it the first day. In the dining room each table had a bottle of virgin olive oil which was perfect for dipping the rolls and delicious breads that were served. My husband is not an adventurous eater, but he always found something on the menu that he liked. The entertainment was good. One night the production staff did a Mama Mia/Abba show that was so good that we skipped dinner and sat thought the second (repeat) show. We went to most of the musical shows and found them to be delightful. Even with my minimal understanding of Spanish, I understood the humor. It was Easter Week and the ship was loaded with young students. The morning music poolside was more upbeat than we preferred with our first cup of coffee, but other than that, it was fun to see the future cruise addicts enjoying themselves. The bar staff at the pool bar we kept very busy, but the students were well behaved and respectful. It was a treat for us to be able to go to any bar and get a soda, beer or cocktail without a charge. I liked the Cava and house red wines. We met interesting people from Europe as well as from South America and the Caribbean. It was a relaxing with no pressure to buy things or to tip. We would definitely cruise with Pullmantur again. Read Less
2 Helpful Votes
Sail Date: March 2019
Cruising arround Canari islands is interesting. Instead of port Agadir in Marocco, I would rather stop on any other Canari island like Fuertaventura, or La Gomera and maybe the stay in ports could be a bit longer. The ship allready ... Read More
Cruising arround Canari islands is interesting. Instead of port Agadir in Marocco, I would rather stop on any other Canari island like Fuertaventura, or La Gomera and maybe the stay in ports could be a bit longer. The ship allready shows its years, there were necessary coloring during the cruise, which was probably urgent maintenance work, nevertheless the cruise was comfortable and smooth. Service at the Atlantico restaurant was excellente and choice of food very interesting. Especially I like the choice for vegetarians and the varaity of fishes. Maybe more salads should be included in menu at Atlantico, because in Buffet windsurf there was really a larger choice. So if you want some salad, you must go to 11th deck. But the service at Salon Rendez-Vous was a little bit on average, lazy and bossy server woman was talking nad laughin' arround with spanish guests, neglecting guests of other nationalities to wait for their other and to get it at last. Read Less
2 Helpful Votes
Sail Date: March 2019
Just back from an enjoyable week on the Zenith. The staff on this ship make the experience very enjoyable. Smallest ship we have been on, but that made it all the more friendly as bumping into the same people regularly. Spent most ... Read More
Just back from an enjoyable week on the Zenith. The staff on this ship make the experience very enjoyable. Smallest ship we have been on, but that made it all the more friendly as bumping into the same people regularly. Spent most evenings in the casino and bar, as this is where we found the most English entertainment, lovely gentleman on guitar and trio group, excellent variety of songs, no night the same. Finished off with a bet in the casino, lottery lady was lovely and treated us all like royalty. Enjoyed our late dinner sitting at 9.45, Benito and Caesar were excellent in their job and again made us feel very special every night. Menu had a section that was the same every day and specials that were changed nightly, cannot fault the quality of food. Plenty of sunbeds around the pool and upper level, some lovely sun traps around the rear of the ship. Cabins had plenty of storage and large shower, a bit tired looking. English channels available on the TV as well as movies available. Overall a great experience. Read Less
8 Helpful Votes
Sail Date: March 2019
Pullmantur Horizon was chosen for this Suez Cruise for the value, the lesser single supplement and the opportunity to enjoy the Spanish cuisine. The ship, although relatively elderly, is in excellent condition and certainly well-built, ... Read More
Pullmantur Horizon was chosen for this Suez Cruise for the value, the lesser single supplement and the opportunity to enjoy the Spanish cuisine. The ship, although relatively elderly, is in excellent condition and certainly well-built, giving no ominous creaking and swaying. My cabin was a 4 bed room and very comfortable. The public rooms, elevators, deck areas, buffets, dinning areas are well appointed and maintained. Service is of the highest degree, with smiling responses to questions, helpful in all cases. The ports of call were limited due to the location of the cruise. The transit of the Suez Canal itself was the high point of the cruise, and we had a full daylight transit. The port of Salalah was not an exciting visit. Visits to Khasab, Muscat, and Aqaba were adequate and interesting. One glaring problem for cruisers was the lack of information on port services; if shuttle buses were provided and general tourist information for the area. Pullmantur (as other cruise lines do) should provide adequate and correct information for passengers to exit the port area. Pullmantur did not offer any information, and, when questioned, often gave incorrect, conflicting information. The lectures and structured features for English speakers were very limited. In fact, the one lecture directed to the English passengers turned out to be a rant against Donald Trump by the speaker Fani Lopez, totally inappropriate and insulting to American and other passengers. This was the one poor occurrence on this cruise and will not be ignored. The cuisine experience was exceptional. Spanish regional foods and dishes were available at all meals. Wonderful displays of cheese, deli meat were available at all meals. The buffet was open at breakfast, lunch and dinner, with a full menu and good variety of meat and fish dishes. The dining room was open for breakfast, lunch and dinner with a combination of buffet and service. Options of mix and match dishes were possible at dinner, upon request. The beverage policy included was very adequate. Specialty coffee selections, cocktails, wine, beer, cava were available. Entertainment options seemed to be more geared to the Spanish speakers. Bingo was a popular feature for all. The cruises offered by Pullmantur are certainly worth considering, especially for solo travelers. An increased enrichment lecture series for the English speakers is sorely needed and certainly can be easily remedied. Read Less
3 Helpful Votes
Sail Date: February 2019
Had the pleasure of travelling in the Arabian Gulf on MV Horizon, it was outstanding even though the ship is 30 years old it is still a good ship and the service is exceptional, food very good , service great and the advantage of free ... Read More
Had the pleasure of travelling in the Arabian Gulf on MV Horizon, it was outstanding even though the ship is 30 years old it is still a good ship and the service is exceptional, food very good , service great and the advantage of free drinks was a nice touch. The shows were great, everything is done in Spanish and English, majority of crew are Pilipino so no problem, compared to the opposition MSC who I have travelled with out of Durban several times, always a disaster and terrible food, there is no comparison, Pullmantur really goes the extra mile. I thought the food quality was only because of the ship going out of Durban but after hearing the horrendous stories from passengers from two MSC ships in the Arabian Gulf they all complained about the bad food on their MSC ships and this stunned me. Seeing a certain South African travel agency loves to run Pullmantur down and I have now had first class experience to it not being true. I now throw out a challenge to the CEO of MSC if the comments made by several of your passengers is not being true show me that this is not the case. You want a great cruise try Pullmantur you won’t be sorry we met several UK passengers who were on their 3 trip on Pullmantur so that’s good enough to hear the positives, Read Less
13 Helpful Votes
Sail Date: February 2019
We wanted a local cruise since we live in the Middle East and saw that a lot of cruises start in Dubai. After some research, we saw that Pullmantur was by far the cheapest option and, after further digging, couldn't really find out a ... Read More
We wanted a local cruise since we live in the Middle East and saw that a lot of cruises start in Dubai. After some research, we saw that Pullmantur was by far the cheapest option and, after further digging, couldn't really find out a lot about the ship, her cabins, onboard food, etc. What we did find sounded discouraging but, being the unfussy folks that we are, we thought, "Let's give them a try". I'm glad we did. It was an excellent cruise. We arrived at DXB and took a taxi straight to the Port Rashid cruise terminal. We hopped out and found virtually no one there. It transpires that Pullmantur keep the Horizon in port between cruises for two whole days, meaning, statistically, half of the cruisers embark/disembark on one day and half on the other. You can rock up virtually any time. For us, it took about 10 minutes from taxi to being on board. It may be longer if you arrive with a plane load of Spaniards from Madrid, but we were locals so it was very pleasant. We wandered around the ship for about half an hour and then went to our cabin. Our bags were already there. Best embarkation we have ever experienced. We were very pleased by the quality of food. Both the main dining room and buffet offerings were tasty and varied with only a few, small misses. The free drinks package definitely makes you feel like you're getting good value and we found the wait staff invariably friendly and helpful. The only staff that we didn't feel the joy from were the cabin staff, which is quite unusual from our experience. We can only think that they were overworked since we rarely saw them, they couldn't/wouldn't tidy the room at the same time each day and sometimes said they would come at a particular time and simply didn't. We didn't make use of the excursions as we knew the area well. We found the gym adequate but small. Fortunately, our fellow cruisers didn't seem to like exercise all that much so we had the run of the place. Can't comment on the entertainment as we found the timings good for Spaniards (i.e. late 2300!!) but not good for our sleeping patterns. All in all, a great but short outing for us. As I indicated, it's not a luxury ship but you certainly get your value and it is by no means a third rate line/ship. I hope you enjoy it as much as we did. Read Less
7 Helpful Votes
Sail Date: February 2019
All went to plan. Solo traveller and staff made me very welcome didn't feel excluded.Food in main restaurant was lovely and a change from the norm. The main buffet was good as were choices. Waters were particularly attentive and ... Read More
All went to plan. Solo traveller and staff made me very welcome didn't feel excluded.Food in main restaurant was lovely and a change from the norm. The main buffet was good as were choices. Waters were particularly attentive and couldn't have done more.Drinks were excellent including beer ,gin,and many coctails all included Entertainment was excellent very wacky but professional,as were all the musicians,particularly the latino band and singer. Cabin was fine ,bed lovely. Enjoyed all the different islands and Agadir. Plenty of sun loungers and chairs.Bar staff excellent. Pool and Jacuzzis all spotless Very clean and well run ship if a bit dated,which didn't worry me. Good itinerary ,fab weather Embarkation and disembarkation was so fast.Ipaid to have extended stay till 4pm the last day which was helpful. If you want 5* + not for you,but everyone I spoke to enjoyed it .Spanish were very friendly well done Pullmantur,would definitely go again. Read Less
20 Helpful Votes
Sail Date: January 2019
We have been on a number of cruises and we tend to select by itinerary and price rather than cruise line and have been on RCI, Princess, MSC, Oceania, Azamara and HAL. We selected this cruise to give us the opportunity to have some ... Read More
We have been on a number of cruises and we tend to select by itinerary and price rather than cruise line and have been on RCI, Princess, MSC, Oceania, Azamara and HAL. We selected this cruise to give us the opportunity to have some warmer weather and there are not many lines cruising in this area.Cost was also attractive. Pullmantur focus on Spanish speaking markets but all staff speak English, announcements are in Spanish and English, menus are in Spanish and English, daily programme is in English, there are 3 English speaking channels on the TV ( bbc news and 2 entertainment channels primarily US shows) plus a couple of movie channels which could either be in English or Spanish depending on the film. The evening shows were mostly musical and ranged from very good to disappointing - the quality of dancers and singers as good as any other line but musical interpretations could be a bit bizarre. We watched about half of them. Singers and musicians in bars were all very good. Standard of food in main dining room was good without being great - we have had better. Portions were adequate but not large, after the meal we were not hungry but were never stuffed. Menus are Spanish based so do not expect usual UK or US staples. There is a fixed range available every night plus daily options that changed. Burgers, plain chicken, steaks, chips, do not feature on either menu - although there was a small fillet steak on gala night. Gala night has a fixed menu with no choice with some tapas to start and then three courses. Coffee is not served in dining room - similar to MSC. Dinner was either 19.30 or 21.45 and didn't seem to be anytime dining. They put English speakers together usually table of 6 but were a few 2 seat tables and some larger tables. You could pay a supplement if you wanted lobster or steak or a few other options. Buffet was similar to most other lines with courses variously hot or only warm with roasts available at lunchtime, also pasta station who would stir fry meat and veg and mix with pasta of your choice and you add sauce. Pizza was also available. There were separate children and gluten free sections. There was a grill open during the day when buffet closed with hot dogs and burgers and a couple of other options. Room service was available but there was a charge.We never felt the need to use it. Breakfast could be taken in dining room or buffet and were both similar with usual selection of cold meat, cheese, bread, fruit, yoghurt as well as hot options of eggs (fried, scrambled, boiled, omelette) streaky bacon, sausages (could be chorizo, Frankfurters or 'proper'). Would equate to a standard 4 star UK hotel other than absence of back bacon, hash browns and beans. All inclusive included red, white, rose and cava wine ( only one variety of each), spirits mostly local but included Grants whisky and Gordon's gin along with other standard brands or local varieties. Cocktails were also mostly included e.g. Mojito, pina colada, tequila sunrise. Local beer also included as were soft drinks from bottles e.g. Coke, Fanta. You could pay 1 or 2 euros each time for premium spirits, beers, wines, other cocktails soft drinks in cans but most people seemed to be happy (as we were) with basic option or you can opt to upgrade your package to include premium drinks for, i think, 14 euros per day. Cappuccino, lattes etc from baristas were also included as standard. Service was excellent and much better than on many of our other cruises where we were paying for our drinks! During dinner wine was constantly topped up by the waiters. Mineral water was free by the glass but if you wanted a bottle you had to pay for it. Room was made up in morning only.Standard of housekeeping was very good. We had a balcony and were happy with space and storage and no worse than other lines. Excursions were very good value (probably best we have seen) and were in Spanish and English.There was no information provided about ports of call so you either take their excursions or do your own research. Because their excursions were such good value we took them on four of our ports rather than looking elsewhere as we normally do so cannot really comment on availability of shuttles but don't think any were provided. The ship itself is old and in places worn so do not expect shiny attriums and speciality restaurants (there weren't any). Fittings and wallcoverings showed age but cabin was however well maintained and clean. Bed was comfortable. We only had hand luggage so walked off ship shortly after docking so disemarkation for us was simple.We also pretty much walked on at embarkation. Dress code was relaxed and on gala night there were only a couple of black ties - UK cruisers - most wore smart trousers and shirts with a few ties and ladies smart dresses and tops rather than evening gowns. All in all we were very pleased with our cruise and would happily go on another cruise with Pullmantur Read Less
6 Helpful Votes
Sail Date: January 2019
This ship whilst being old is so great value for money you don’t notice the age of the ship We had a balcony cabin which was fine in size plenty of storage space and bathroom slightly bigger than other ships we have been on We paid ... Read More
This ship whilst being old is so great value for money you don’t notice the age of the ship We had a balcony cabin which was fine in size plenty of storage space and bathroom slightly bigger than other ships we have been on We paid £1450 for 2 of us all inclusive including tips Food in the restaurant was fabulous and the waiters can’t do enough for you. Maybe a bit limited in choice but you can have as many dishes from the menu that you want Bar staff were excellent and drink choice was okay You can upgrade to premium package for € 98 per week which is good value The bar stays open for as long as there is someone in it and no time limit for all inclusive unlike other lines that stop at 2am We didn’t go to any shows but the musicians in the casino bar were excellent Embarkation was so easy we were on the ship in ten minutes. No queues getting on or off ship in port Disembarkation the exact same I will definitely be going on this ship again and would recommend it as long as you don’t expect 5 star all the way Read Less
3 Helpful Votes
Sail Date: December 2018
The staff made it awesome! Special Thanks to Alberto, Marco (Restaurant) & Carlos (bicycle) who Made our holiday GREAT! The All inclusive drinks were more than enough, with Good coffee & Nice cocktails :) Rooms are okay, ... Read More
The staff made it awesome! Special Thanks to Alberto, Marco (Restaurant) & Carlos (bicycle) who Made our holiday GREAT! The All inclusive drinks were more than enough, with Good coffee & Nice cocktails :) Rooms are okay, big enough but a little old fashioned. Food is better than expected, extensive and Good quality at the buffet. The choices at the a la carte restaurant are Good! Even for a vegetarian! But again, the staff Made the experience awesome!! We embarked at Kashab, fujara and muskat. Cute villages, were you have to do an excursion, otherwise you”ll wonder around with not much to do. So! Go cycling!!! Carlos and Joel do great tours, with a lot of fun and sightseeing :)) In Abu Dhabi and Dubai is So much to do! Just take a cab and drive around these imposant cities! In forehand we did not expect much (went cruising before on Costas and H-A-line) but this cruise with pullman, was Really Nice! But again: you’ve Gotta love the staff!! :) Read Less
9 Helpful Votes
Sail Date: December 2018
We saw this cruise for £549 for 7 nights all inclusive and after reading bad reviews, thought why not, we were already going to stay for 2 weeks in Gran Canaria and this was cheaper than an all inclusive hotel, so we went with an open ... Read More
We saw this cruise for £549 for 7 nights all inclusive and after reading bad reviews, thought why not, we were already going to stay for 2 weeks in Gran Canaria and this was cheaper than an all inclusive hotel, so we went with an open mind. I have cruised once before with Cunard and my partner has never cruised before. Embarkation and cabin: Embarkation was pretty straightforward. We showed up about 12:30 and after a little wait in line we went onboard with our wheelie cases. Our cabin was not ready so we went straight to the dining area and had some lunch. Our case turned up about 4pm. The room was basic but comfortable with two single beds pushed together to make an extra kingsize. The cabin was quite spacious with plenty of wardrobe space and drawers. The bathroom had a hairdryer and a glass shelf to put all of your bits on. No complementary bottles of shampoo, etc, just a fitting on the shower wall with shower gel in. There were no tea-making facilities in the room which was annoying as you are not allowed to bring a travel kettle onboard. The room was very clean, had a lovely large window and the air conditioning worked perfectly. Onboard: The ship had two swimming pools, three jacuzzis, an a la carte restaurant (which was open from breakfast time until about 10:30pm, with hot drinks available 24hrs), a main dining hall, a theatre, gym, casino, duty free shop, library and a disco. Some parts of the ship look a bit tired but overall, nothing to put you off choosing Pullmantur. Eating: Personally I could have stayed onboard and ate the whole week away as the food was of high standard. I don't eat meat but my partner does and we both found that every day there was a good selection of fish and meat dishes available, as well as vegetarian options. We chose to eat in the formal dining room every evening but one and ate lunch at the buffet every day but one. We had two gala nights, including Christmas Eve with a large 7 course meal on both of those nights and the waiter tailored mine to not include meat. The same dishes as the fine dining (and more) are served in the buffet restaurant every day for those that prefer it. All of the dishes served are good quality and cooked to perfection. If you are after chips and burgers then this is not the cruise for you. Ports: We had six ports and one day at sea. Tenerife, La Palma, Funchal (christmas day), Agadir and Lanzarote. 23 Dec - North Tenerife: We caught the bus to Las Teresitas costing €1.25 each way and enjoyed the beach 24 Dec - La Palma: We went for a walk in the lovely old town and did some Christmas shopping. We tried to book the dune buggy tour but there were no other takers so it was not running Christmas Day - Funchal, Madeira: We had a lovely stroll around Funchal and then sat on the seafront eating churros 26 Dec: At sea 27 Dec Agadir, Morocco: This port was horrible and smelly so we stayed onboard, went to the gym and lounged around the pool. 28 Dec Lanzarote: We took the Grand Tour at €59 each and visited Jameos Del Agua, the vineyards, Valley of a Thousand Palms and Timanfaya (about 5-6hrs) Formal dining: We chose first sitting and dressed up accordingly to each theme night. Most people did the same, although there were some that didn't but they still dressed smart. On both gala nights my partner wore his tuxedo with different coloured bow ties and I wore long dresses, as did many others. They seemed to keep all the different nationalities together with waiters that spoke their language which was nice. Drinks: We did not bother with upgrading to a drinks package. The drinks offered on the all-inclusive were perfectly fine. My partner said the beer was nice, the same as he was drinking the rest of the holiday. The spirits were nice, not all being brand names, although some were and the sparkling wine was very nice. Language and entertainment: Everything was in both Spanish and English everywhere. There was no language barrier on the ship or on any excursions. This may have been a problem for other languages, such as French etc. but we didn't notice it. The animation team's performances were all multi-national and of a very high standard. Even the bingo was in three or four languages. Disenbarkation: This was seemless. You could stay on the cruise for the whole of the next day at a really small cost with facilities to shower etc. They picked up your case from outside your door after 1am and the ship magazine told you where to be at what time you could disembark. This all took about 15 minutes. Once off, we collected our case from the designated area and left for the rest of our adventure. Would we go with Pullmantur again? You bet we would! We would definitely recommend as it was fantastic value for money Read Less
6 Helpful Votes
Sail Date: November 2018
I travelled on the Horizon in 2017 had many problems but I thought I would give Pullmantur another chance as I live in Gran Canaria and sailing from Las Palmas is so easy just get the bus there and back no hassle with airports. I booked ... Read More
I travelled on the Horizon in 2017 had many problems but I thought I would give Pullmantur another chance as I live in Gran Canaria and sailing from Las Palmas is so easy just get the bus there and back no hassle with airports. I booked 2 cruises back to back. The food was first class (had an accident so using a crutch) preferred the waiter service. Great staff, great choice and munched my way through the entire menu. Buffet for breakfast and lunch was good and a table reserved for guests with disabilities appreciated. Staff in the bars very smart and helpful. Did not do the drinks package I did the previous year and to be honest didn't feel shortchanged. Bacardi and Gin flowed throughout the cruise. Entertainment good better when they did the full dancing shows as very Spanish Orientated. If you love Bingo then there's lots of that on offer. The cabins are spacious I had 2 on the 6th deck. Shower nice and warm. Bed very comfortable and lovely soft pillows. Cannot comment on the excursions as hard to walk but note if you are English speaking there is a good chance they will cancel it unless they get minimum numbers. Checked out of one cabin into another after the first week very quickly and stress free and there was a bottle of champagne on ice in the new cabin (nice touch) but left half of it as I was on my own and not much of a drinker. The new cabin on the second week was very very noisy (6168) and asked to be moved. again this happened with no problems. The boat itself I think had just had a refurb as looked nice and clean and fresh. For what I paid DO NOT MISS THIS CRUISELINE and very good if you are learning Spanish or speak it Read Less
2 Helpful Votes
Sail Date: November 2018
Zenith is an old boat, built in 1992 so with that in mind it was never going to be one of the newer luxury liners. The accommodation was adequate without being luxurious. With an older boat such as Zenith there are always creeks and noises ... Read More
Zenith is an old boat, built in 1992 so with that in mind it was never going to be one of the newer luxury liners. The accommodation was adequate without being luxurious. With an older boat such as Zenith there are always creeks and noises as the boat moves which can be disturbing for sleep if you are a light sleeper. On the question of the movement of the boat we both find that there was quite a lot of “swell” movement which would say to us as laypeople the stabilisers were broken or were not up to scratch. Secondly, the cruise line Pullmantur is mostly catering for a Spanish clientele and again with that in mind be careful about booking with them as of course most of the programs on board such as shows and all communications are mainly in Spanish. We had taken out a “Black Waves“ package which is the top package on board which gives you various advantages such as free Wi-Fi in a special part of the boat!, private sun deck, waiter service at own assigned restaurant table and free drinks from a drinks list throughout the cruise. No personnel could explain to me why the free Wi-Fi was not available in our cabin and throughout the boat which would be normal for that type of service on other ships. So when you want to use the Wi-Fi you had to visit an assigned bar! The downsides of the ship are more than made up by the staff on board who do a valiant job in difficult circumstances. We would single out particularly the “Waves Club” staff Juan and Jose and the restaurant staff Rey and I Mahdi and I would suggest that one tour which is worth doing if you are fit enough for it is one of the on shore electric cycle tours with Miguel and Nico. Overall, my recommendation would be there are other better international operators and offerings for the Canary Islands, Madeira, Agadir route. These would probably offer better value in a newer ship such as TUI Aida. Star rating 2.5 out of 5! Read Less
49 Helpful Votes
Sail Date: November 2018
We normally sail Norwegian, and have also sailed Royal Caribbean a few times. Our reason for choosing Pullmantur for this trip was solely cost - the cruises with this line are often very competitively priced. We are a couple in our mid ... Read More
We normally sail Norwegian, and have also sailed Royal Caribbean a few times. Our reason for choosing Pullmantur for this trip was solely cost - the cruises with this line are often very competitively priced. We are a couple in our mid 30's from Scotland. Our travel agent warned us that this is an old ship, that we're not paying much to travel with, and to set our expectations accordingly. We read through details of the ship and noted the key differences - that there is one main dining room, no choice of restaurants, and only a small selection of bars. We also noted that entertainment is in Spanish. We both absolutely loved this cruise. It is one of the most relaxing cruises we've ever had - and we will definitely be booking Pullmantur again. However, this cruise will not be for everyone, and it's important to appreciate that this Pullmantur is different - not necessarily better or worse. I will make some comments that seem judgemental - they are. These are my honest observations, and your feelings on the subject are likely to be different: The line is not American - which is strange, since Royal Caribbean own 49% of it, apparently. The passengers on Pullmantur are far less entitled than on American lines such as Norwegian and Royal Caribbean - they are happier, more care-free, and I have not seen the entitlement and rudeness shown to staff that I have witnessed on other lines. The staff seem more relaxed, too. There is no tipping - gratuities are paid with your cruise fare, and are not mentioned at any point during the entire cruise. On the rare occasion you have to pay for something, there isn't even a tipping line on the receipt! Inclusive means inclusive - you simply ask for a cava, and are given a cava. Nobody takes your card - there is no receipt presented in a folder, there is no opportunity for tipping. You just get your drink, a smile, and you're on your way. This is far more relaxed. Coffee - any variety - is free. I always resented 'speciality coffee' being charged for even with a premium drinks package on Norwegian. On there Horizon, there is a large (and overstaffed!) coffee shop called Cafe Cafe, which offers a variety of teas and coffees (as well as cocktails, and other alcohol) for free. It's a really relaxed environment. Photos - they barely bother. It's great! With other lines, you're harassed every damn night at dinner, every time you get off the ship, every time you get on the ship. We had one photo for getting on board, and one at dinner, and that was it - we never saw a photographer again. Ideal. Food - it's not American. There are no comforting piles of crap. It's largely Mediterranean, sensible portions, and decent quality. I have a food intolerance, and felt really looked after - I can recommend this line for coeliacs. Even at breakfast there is a gluten free area with cakes, bread, a dedicated gluten free only toaster, cereals, etc. They can make the usual adaptations to standard meals, but it's nice not to need to ask. See where I'm going here? It's not an Amercian line, and they don't nickel and dime you as though you're on one. So, that's all the things I love about Pullmantur. On to some drawbacks: Entertainment - this isn't an issue for me, but I know this is important to many cruisers. If you don't speak Spanish, then you will be disappointed. There are no broadway shows. There are things on in the theatre - no idea what, they're all in Spanish. Gym - this one did irritate me, but, it is what it is - it's crap, and despite limited space, it could be better. There are a few cardio machines - treadmills, static bikes. The bikes are showing their age, and I could feel one of them slipping, this needs proper maintenance. There is a good selection of free weights, but the benches are cramped, so it's just as well the gym wasn't busy on my visits. The choice of machines is bizarre - there are two entirely pointless goodgirl-badgirl machines (leg adducter machines!), which really aren't a good use of space. Replacing them with cables would give far more resource in the small space. Rooms - a mixed bag! First, I loved the space in my room, although I don't think it can be much larger than a standard ocean-view, it felt bigger, and there was loads more storage, not to mention a proper desk. It feels dated, but solid. The bathroom.... it's functional, it's clean - but looks dated. I can live with clean but dated, however, some people cruise for luxury, and the bathroom... well, it's a bit budget motel. But then, that's the price bracket you're paying. Casino - I hate the things; they're vulgar. The casino on this ship is tiny, and for once, is non-smoking! I have nothing nice to say about casinos anyway, but if I was into them, this casino would be underwhelming. Given that few people seemed to use it, clearly other passengers feel the same. That's it for drawbacks. Some random observations: I love the staff. They are kind, honest, and genuine. They do not have the false happy-smiley thing going on with American lines. No disinterested "How are you" type questions. They provide efficient, friendly, polite service, without the faux-customer service you'll see elsewhere. They will go out of their way to help you - even when you don't ask for help. For example, bar staff will often recommend a free house spirit rather than a premium drink. Overall, I don't feel sold to - I feel I have been on a relaxing holiday. We will be sailing with Pullmantur again, but not exclusively. They are not a premium line nor a luxury line - they're an honest company that'll provide a relaxing holiday. Read Less
2 Helpful Votes
Sail Date: October 2018
Very low overall level of service on the vessel. Poor control and management in the bars and restaurant. The same cocktail in different bars has a completely different taste. Dish cleaners did their work slowly and lazily. From the side, ... Read More
Very low overall level of service on the vessel. Poor control and management in the bars and restaurant. The same cocktail in different bars has a completely different taste. Dish cleaners did their work slowly and lazily. From the side, their discontent with all is noticeable. The general condition of the vessel is not satisfactory. Inside the elevators feeling very hot, the ventilation system does not work. On 4-5 decks, especially in the Lobby area, the smell of petroleum products is constantly felt along with the smell of feces. Being there is simply impossible. There is a lot of dirt and rust on the deck. The water collection system on the starboard side does not work, every day we observed a large puddle near the tables on the deck by the pool from the starboard. Attempts to pump out the water did not lead to success. The animation is low and weak. The animators themselves did not look attractive. The food in the buffet and in the restaurant does not differ delicacy and taste. It is monotonous every day and not presentable. Few fresh fruits, breakfast did not offer fresh vegetables at all. Day at sea is not needed at such a small cruise. A good alternative would be to enter the port of Marseilles or Toulon on the way, and not just hang out at sea with a speed 9 knots. No special entertainment on this day. This was our first and last cruise with Pullmantur. This cruise was chosen only because of the interesting ports on the route. At last, we will not recommend to our friends cruises on the Pullmantur vessels due to the poor general level of service. Nowadays there are many other cruise companies with interesting routes and better high service. Read Less
6 Helpful Votes
Sail Date: October 2018
for the Itinerary - I never did the Greek Islands before, so this time I tried to "link-up" NINE Cruise Segments, starting on 1st October in ATHENS and finishing on 8th December in DUBAI. There were several "double" ... Read More
for the Itinerary - I never did the Greek Islands before, so this time I tried to "link-up" NINE Cruise Segments, starting on 1st October in ATHENS and finishing on 8th December in DUBAI. There were several "double" Segments through some of the Greek Islands, which gave me the opportunity to visit Ports twice or more = so that was a good experience. Unfortunately, this Ship caters mainly for the Spanish Package Deal Market, so everything is in Spanish - some Shows are (Only) in Spanish, and some of the English Announcements are hard to understand..... Whenever I book, I always opt for the cheapest INSIDE Cabin, so even though I had booked the 9 Cruise Segments on the same day - there were NO Upgrades - in fact I had to change Cabins after every Segment. What "riled" me, was one night when I wanted to eat in the Main Restaurant and ordered my Meal with the Waiter, I requested some GREEN Vegetables to go with the Meal, to which the Waiter flatly refused - NOT AVAILABLE!!! So after such a negative attitude, I took my meals at the Buffet Restaurant, where I could "help myself" to whatever Vegetables were available, even though many times only COLD Green Vegetables were there on offer. Another Negative point was, that the Dinner Plates were COLD, sand the food presented was also only "warm" or Cold - so I asked the Chef's there to re-heat the plate???? Which is not saying much for the quality of the Food or the Service. AND, the "COMPULSORY" Gratuity charge came to about 1000 EUROS!!!! With such a mediocre Service - this was a total RIP-OFF!!! Read Less
12 Helpful Votes
Sail Date: September 2018
From Sep 17 to 24, 2018, we took a 7-night, all-inclusive Greek Island cruise on Pullmantur Cruise Line's ship Horizon. We chose it for stellar itinerary, smaller ship, and price--and loved it. Pullmantur is based in Madrid; 90% ... Read More
From Sep 17 to 24, 2018, we took a 7-night, all-inclusive Greek Island cruise on Pullmantur Cruise Line's ship Horizon. We chose it for stellar itinerary, smaller ship, and price--and loved it. Pullmantur is based in Madrid; 90% of clients are Spanish. Horizon's an older ship; sun loungers, cabins, furniture could use an upgrade. But for the price we found it fine. We've been on Regent and other ultra-luxe venues and while they're glorious, trips like this cost 3 or 4 times as much--some for a lesser itinerary. [Photo 1: Pullmantur Horizon from dock] [Photo 2: Horizon Pool & Sunset We used the money saved to book a whole second week in Greece on land--in Naxos and Athens--plus two great private excursions from Athens, before and after sailing. Before sailing on Sep 17 we visited the Temple of Poseidon & Cape Sounio Beach, 45 minutes south of Athens, and on Sep 24 we saw the Corinth Canal. We boarded Horizon at 4 pm in Athens' port of Piraeus after a wonderful morning at Cape Sounio Sep 17. Check-in was a breeze. We walked out of our cabin 1058 and steps away found an ocean view aft lounge on Deck 10. Then, right upstairs on Deck 11, delicious snacks and drinks awaited in the ship's buffet and aft Ocean-view Grill. In fact, there were ocean-view rear decks on all four top decks 9 thru 12, with quiet sitting space, sunsets or moon rises--often empty except for us. [Photo 3: Deck 10 Aft Lounge] [Photo 4: Deck 11 Aft Ocean-view Grill] At 8 pm we sailed for Mykonos, Volos, Chania (on Crete), Santorini, Nafplio (aka Nauplion), and back to Piraeus. Kudos to Pullmantur for a great schedule: each port was more stunning than the last. We'd go ashore, say “We want to stay here a week, it's so gorgeous,” then at the next port, we'd say it again. By Day 4 we were in “beauty overwhelm.” On Horizon, with only 1,820 guests, we always found loungers. Maybe not at the pool Deck 11, but there was always both shade or sun on the large wrap-around Deck 12 (if starboard was in the sun, port was in the shade, etc.) With fewer cruisers, it was easy and relaxed to disembark and re-embark. Yes there's only one pool; I prefer that larger space. But yes, it's a European ship, so people smoke almost everywhere outdoors (never indoors). Yet with so much open deck, we always found loungers away from the smoke. Whatever seating you want, just keep walking around Deck 12 and you'll find it. European set dining room times are late: 7:30 and 9 pm. But from 5 to 7 pm, drinks at the pool bar and buffet bar flowed, and we always found food at the aft Ocean-view Grill, Deck 11. Did I mention “all-inclusive”? Our ocean-view cabin with large window (not a port hole), all-inclusive dining, unlimited beer, wine, cava (good dry Spanish champagne), well drinks, coffees and all gratuities, came to $3,000 grand total for two, as a special from Vacations to Go. So we sprang for the highest level of trip insurance, another $396, which also covered airfare. [Photo 5: Our cabin #1058, Deck 10, Superior Oceanview, Midship] No one ever asked for our drink cards or any payment, and no tips. We tipped anyway because the staff were so kind, helpful, and honestly friendly; 98% spoke good English. Most staff were from Asia, Africa, and Latin America. Our cabin steward Dorian Gusman was terrific, and I loved our Mauritian waitress and Brazilian sommelier; I really regret losing my notes with their names Yes, Pullmantur announcements are in Spanish, and incomprehensible English. Yes, entertainment is in Spanish. No, excursions were not included, and no guarantee of English on any excursion–but we heard from English speakers that their guides happily translated for them. Anyway, we usually do our own excursions; more fun. And we just had no time for night life. We needed our sleep to rise early, visit the extensive breakfast buffet with all sorts of egg and cheese dishes—and love those chocolate croissants—and take it to the ocean-view Grill to eat (why stay inside?) Then get on with our day. Horizon had solid Spanish food in the formal restaurant and the identical fare at the buffet: lots of grilled meats and seafood. Plenty of veggie dishes, too. It's not haute cuisine; for that, one pays the luxe lines or specialty restaurants on larger ships. But we didn't care. We'd have a huge breakfast, never felt like lunch (busy running around port or sunning on deck), then enjoyed a large dinner with wine. Note: Horizon only had Greek food on the last night. So we bought "take out" dinners of moussaka in Mykonos and "lamb kleftiko ("stolen lamb”) in Chania, to take back to the ship. Destinations hopefully follow below. Tip: Before any Greek Island cruise, check each port's website and WhatsInPort to see how many ships will be in port, then do the advance homework to plan around any crowds or just stay on the ship at the pool. [Photo 6: Replica of Jason's Argo, Volos] [Photo 7: Fast Line to Oia, Santorini] Read Less
10 Helpful Votes
Sail Date: September 2018
The itinerary interested me, but expectations were low having read earlier reviews. I was attracted by the all-inclusive drinks set-up. My initial reaction having boarded was encouraging, embarkation was handled well and the cabin was ... Read More
The itinerary interested me, but expectations were low having read earlier reviews. I was attracted by the all-inclusive drinks set-up. My initial reaction having boarded was encouraging, embarkation was handled well and the cabin was clean, if a little scruffy in places. We were able to gaze out of our Deck 9 window between 2 lifeboats, not a problem. Seas were very calm and engine vibration was minimal. A toilet issue and an A/C problem were fixed in minutes. It proved there were very few English-speaking co-passengers, so opportunities to socialize were limited. The Spanish passengers were without the reservation or class-consciousness often experienced on other cruise lines. We almost exclusively ate in the Main Restaurant, the Buffet was great for snacks when needed between meals. In the Main Restaurant Breakfast was served Buffet-style, for Lunch the Main course was waiter-served, Appetizer and Dessert was again, Buffet-style. Buffet items were always of a good standard, with plentiful fresh fruit, cold meats and cheeses and dessert options. There were 2 sittings for Dinner, 7:30 and 9:45, with the evening entertainment sandwiched in between. Our sitting, the first, seemed slightly rushed. Food quality was OK, not gourmet, a little bland for my taste. Plenty of wine was available, again, by no means vintage. We enjoyed the Theatre entertainment, no doubt regular cruisers will have experienced many Abba and Rock compilations in their travels. It was also great to share a cocktail both pre and post dinner listening to the other musical entertainers. We took one excursion, crossing the border from Ceuta into Morocco to visit Tetuan. It reinforced my dislike of organized excursions, herding 40+ people through it's maze-like Medina was no easy feat. The multi-lingual guide and his local helper did a great job. There was an Officer on-board dedicated to assist the English speaking guests, she was a delight. Overall we both had a great time, but are likely to look elsewhere if and when we cruise again. Read Less
Sail Date: September 2018
The pullmantur cruise was very awesome .There was a very good service An amazing experience, We had A lot of fun together ,it was a pleasure being a part of the pullmantur cruise. we enjoyed our selves very much .there were ... Read More
The pullmantur cruise was very awesome .There was a very good service An amazing experience, We had A lot of fun together ,it was a pleasure being a part of the pullmantur cruise. we enjoyed our selves very much .there were fantastic activities .Everyone was very friendly (including :the room service, the receptionist,the waiters in the restaurant , the photographer. ) We also enjoyed our selves in the swimming pool, the jacuzzi. There were very different kind of food which were very tasty if it was breakfast,lunch or dinner .it was beautiful looking at all the different dress codes from every day ,the parties were very fun .also it was very relaxing when you sat on the deck and just watching the beautiful blue sea water. sometimes you could see airplane passing from there .the entertainment group of the ship was very spontaneous so were the passengers too and the organization was top Read Less
16 Helpful Votes
Sail Date: July 2018
The cruise was not a very good experience for our group. I think if you have any other non spanish speaking cruisers who want to go on this cruise you need to discourage them. If you didn't speak spanish you didn't know what ... Read More
The cruise was not a very good experience for our group. I think if you have any other non spanish speaking cruisers who want to go on this cruise you need to discourage them. If you didn't speak spanish you didn't know what was going on, and the crew members where rude and actually ignored us because we didn't speak spanish. The entertainment was all in spanish. When you said it was own by a spanish group, I didn't think the entertainment, the annoucements and basically everything was in spanish. We were literally a minority on this ship. It got to be comical when we found somebody who actually spoke english. One of the people in the group purchased the internet package, which she had trouble with all the time. She went to the IT desk and they supposedly fixed it but it was only fixed for a few hours. She then went to the Customer Service desk who told her she would have to go to the IT desk. When she said she already did that and just kind of shrugged their shoulders. She replied by saying aren't you customer service, you need to fix this or refund my money. I don't think they ever fixed it. The ship was a diseaster, the rooms where falling apart. In our cabin, the drawers on the desk were screwed shut (2 of them) the rug was splitting at the seams and the TV was positioned where you couldn't watch it from the bed. My daughter had to wear shoes to get up to the bunk because the ladder was not made for bare feet. As far as the cabin steward, I have no idea who it was. We never saw him, the only thing he did was make our bed. I am use to the bed being turned down with some kind of towel animal with maybe a chocolate or note. Not this cruise. We usually cruise with Carnival and thought they were low class, but this ship took the cake. They say the drinks are included, which means there is no bar service around the pool. You have to go to the bar and get a drink and if you didn't speak spanish, forget it you were last on the service list. Also, the variety of drinks themselves was minimal. If you paid the extra $14 euro per day you could get what you wanted. But, if you didn't, you were stuck with liquor brands that I have never heard of. The food was also terrible. I am not a picky eater but the food was less quality than fast food. The breakfast buffet was watery eggs, uncooked bacon and I had to actually ask for butter. Who doesn't put butter out for breakfast. Also, If you wanted milk, you had to ask for it or get it out of the Urn that people where using to get for their cereal. Luckily, we were not on the ship for lunch and ate good while we were on the islands. The dinner selection was basically the same every night except they had 1 different dish daily. If you didn't like that, then you ate the same thing all week. The service in the dining room was terrible. I don't think you should have to ask for more water/drinks and again butter for the rolls. For all the cruises that I have been on (probably 10 to 12), all served soft serve ice cream 24 hours a day, not this cruise. There was no ice cream anywhere other than the dining room at dinner. I could go on and on about how bad this cruise experience was. I don't normally complain, but this time I think I will post on Cruise critic so future cruisers will be aware. Read Less
17 Helpful Votes
Sail Date: June 2018
We chose this cruise as it was a fairly late decision to go on a Norway cruise, and the American cruise lines were sold out. We were a little worried that Pullmantur is a Spanish language cruise, but we never had a problem communicating ... Read More
We chose this cruise as it was a fairly late decision to go on a Norway cruise, and the American cruise lines were sold out. We were a little worried that Pullmantur is a Spanish language cruise, but we never had a problem communicating with any of the staff on board. Important announcements were also made in English, and we were provided English menus and daily cruise news. Entertainment is in Spanish, which we knew in advance, so we skipped it. Excursions are also in Spanish, so we booked our own independent excursions where we wanted. We had stateroom 5147, which had staterooms above and below it, so hoped for a quiet room. Unfortunately, we were very aft, and evidently above engines or thrusters. When they came on (middle of the night, and when docking and leaving), our entire cabin would shake very hard, and it was extremely noisy. Woke us up every time. It generally lasted 30 minutes or more, so very much disrupted our sleep. Stay away from any lower aft stateroom. Walking down the hallway, it seemed like the shaking and noise continued for at least another 8-10 staterooms toward midship. The stateroom itself had 2 sets of bunk beds. Beds were comfortable, although the pillows were very flat. We had two closets in the room, and plenty of drawers. Only seating was one chair by a small table; it would have been nicer to have a small loveseat. The bathroom was decent size, as was the shower. No cabinets in the bathroom, but there was a glass shelf above the sink. No problems with the toilet as some have reported. I only saw our stateroom attendant once. Rooms are only serviced in the morning or early afternoon, so if you sleep in and miss your time, you are out of luck. Service was more like any regular hotel. We did get one towel animal in the middle of the week. The room was clean, but the bathroom desperately needed a really thorough grout cleaning, and the tile on the floor was uneven. My major complaint with this cruise was the food. It was absolutely terrible. Almost everything was very overcooked, sometimes to the point where you could not even cut the meat. We had early seating dinner at 7:30. Late seating was 9:45. We were seated with the other Americans at our table of 9. The dining room food was never hot, lukewarm mostly. No coffee or after dinner drinks are served; you have to go to the buffet or bar afterwards for those. Dinner is 3 courses, an appetizer, entree, and dessert. There are everyday choices, vegetarian, and daily. Portions are very small, and entrees do not come with sides or veggies for the most part-just meat. There was a sugar free dessert choice every day except the gala dinner. The gala dinner was a set menu, you had no choice of anything on that 6 course meal, not even a sugar free choice (I'm diabetic). Out of the 6 courses, I only ate the soup, the rest was food I could not/want to eat (like the salmon in baby squid sauce-yuck). Most at our table started ordering two appetizers at dinner. You have to order your dessert with the rest of the meal, and no options to try something different if you did not like something. Most nights we went to the buffet to find more food as we were hungry after dinner-and saw our table mates there :-). I skipped two nights in the dining room too. The "hot"food on the buffet was never hot, except for the carving meat they had at lunchtime, and generally the soup. Sometimes the food was actually refrigerator cold, meaning the cooks had not even attempted to warm it up before putting it on the buffet. The best choices on the buffet were the salad and deli meat area. At breakfast, there was no omelette or made to order area. Everything was on the buffet only. The scrambled eggs were always soupy, and the fried eggs generally very overcooked. Best bets were the breakfast breads-croissants and brioche bread was always fresh-and the fruit. At lunch there was also a 4 item vegetarian area in the back corner-one item was always plain white rice. Gluten free breads were also available in the other back corner. The only fruit at lunch and dinner was a fruit cocktail, which was the breakfast fruits cut up. At dinner, the best choice was the pasta station -you could chose your own veggies and protein (varied between chicken, salmon, ham) which was stir fried for you, and then pasta was added. You put on your own sauce, generally marinara, pesto and/or alfredo. Since it was cooked individually it was always hot. Some days breakfast was offered in the dining room too, but it was also a buffet with even fewer choices. Lunch was only offered in the dining room on the sea day, as a buffet. There was no ice cream machine anywhere on the ship. Signs on the coffee/tea dispensers in the dining room said they were available 24 hours a day, but that was not really true, as they were not continually kept warm . The ship had all inclusive beverages, but the alcoholic choices were poor quality. You could buy an upgraded package with top shelf brands if you wanted. Also you could buy individual glasses of better wine at a reasonable price (3-4 Euros) if you wanted. Soft drinks were included, but only poured from 2 liter bottles, and were always flat. Generally the attendants poured out the entire bottle into glasses at once, so if you were not there at that time, it sat for awhile. The specialty coffees in the bars were all consistently good, and included in the cruise fare. We were mostly on time for all our ports. This cruise goes between Rostock, Germany and Trondheim, Norway. We started in Trondheim, but logistically it would have been better the other direction I think. Starting in Trondheim, our first port was Alesund on Sunday, and a lot of the town was closed, no port area car rental was open, and bus service was severely limited there. You could fly directly into Trondheim or take a 6 hour train from Oslo (scenic except the last hour). Plus connecting to a flight back to the US in Germany required an overnight somewhere as Rostock is several hours from Berlin or Hamburg. Docking in Rostock was in an industrial area, no buses nearby. A taxi to the train/bus station was 40 Euros. Luckily we bumped into friends we met on the ship and shared a taxi. All the taxis we saw there were minivans, so we managed to fit 5 of us and luggage in one taxi. If embarking in Trondheim, you DO NOT go directly to the ship. Instead you check in at the far end of the Clarian hotel near the ship. Signage for this is very poor, and wandering around in the rain with our luggage trying to find where to go was not fun. No one was interested in seeing our health forms or the bar code form we were emailed after checking in online. They also insisted on keeping our passports, which was unnecessary as we were not leaving the Schengen area on this cruise. One family at our table refused to leave their passports, and they were allowed to keep them. We took our own luggage on board, as we just had carry on luggage and it was already mid afternoon when we arrived and all staterooms were open. We also carried off our luggage at the end. Debarkation was from the 5th floor, our floor, so no hassle with the luggage on elevators. If you treat this cruise more like a ferry service and stay in a quieter room, you will probably not be as disappointed. Ports: Alesund: has a very nice art nouveau walking tour for $15, we also walked a few km to the aquarium which featured Norwegian sea life. Geiranger: We rented a car ($200!) from the TI and drove to Tollstigen, stopping at the Eagle Bend viewpoint, and also towards Dalsnibba. There are numerous buses that go to the viewpoints. Geiranger itself is very small. The TI only had a few cars to rent, so be sure and reserve in advance if you want to do that. Flam: We were too late to book the Norway in a Nutshell tours. Two took a bus to Gudvangen to do a kayak trip in the narrower fjord, and one a 2 hour Segway trip. Bergen: We planned to take the funicular up the mountain, but with 4 other ships in town, that was impossible. We walked up instead, a long steep walk with a lot of other people. At the top, there were tons of people, so no peace and quiet. There was shopping in the Bryggen area, but again wall to wall people. We found a quiet coffee shop and tried the Norwegian waffles. Not our favorite port, way too overcrowded. Stavanger: We split up and two took a ferry/bus connection and hiked up Pulpit Rock. We docked about 15 minutes late, so they missed the first ferry, which meant more people on the trail later, but still very nice. There was time to explore the old town a little. One instead did a Viking tour to see the 3 swords monument, iron age museum, and archeology museum. Also the petroleum museum was near the port, about a 10 minute walk, and was very modern and well done. Probably our favorite port. Read Less
5 Helpful Votes
Sail Date: April 2018
If Pullmantur can save a dime on something, it will end up costing you $1. They will either tender or find the cheapest dock space there is available. Stockholm= tender to port in another town (up to 2.5 hours wait), walk 15 min to ... Read More
If Pullmantur can save a dime on something, it will end up costing you $1. They will either tender or find the cheapest dock space there is available. Stockholm= tender to port in another town (up to 2.5 hours wait), walk 15 min to train station or pay $5 for shuttle, 1 hr train to town for $20. All the connections really limit your time available. Copenhagen= dock in another country, 15 min walk to train station, $25 for 1/2 hr train to town. Berlin= $30 shuttle to train station, $60 for 2 hour train to town. Most of the shows were in Spanish (known fact). Lifeboat drill is in English (towards the end). Loud PA announcements every hour to alert of pending sales in the: casino, gift shop, spa, internet and bingo. Reception never had change for a 20 to tip with, the casino would not give change unless you were playing their games. Read Less
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