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Sail Date: July 2019
I first experienced "Your World, Your Way" service on the Riviera in 2017. A 21 day Med cruise, It was fantastic! This was largely due to the fact that Peter Roberts was the Cruise Director and his partner Jason Parsons was the ... Read More
I first experienced "Your World, Your Way" service on the Riviera in 2017. A 21 day Med cruise, It was fantastic! This was largely due to the fact that Peter Roberts was the Cruise Director and his partner Jason Parsons was the Assistant Cruise Director, they were amazing. The food and service on Riviera was also amazing and due to this experience the folks that I met on the Riviera decided to book Insignia 14 day Caribbean. Thank goodness we were with 6 other friends, or we could not have bared the thought of 2 weeks on this ship. Where to start...let's start with the biggest problem, the cruise director! We disliked him so much, we can't even remember his name, we believe it was Ray. We heard the guy on the loud speaker announcements daily and didn't get to see him until day 5. We tried to be friendly with him and one person in our party went over to him to see if he was going to sing at karaoke or not - the Cruise Director was staring at this phone all through the event. He looked up at the person in our group and very sarcastically said - "I hire singers, I don't sing", then went straight back to his phone. All of us were dumbfounded! Believe it or not, it got worse, he then went over to the bartenders and started pointing and laughing at our group - we had no idea why, perhaps he thought his sarcastic remark to a gentleman in our group was funny???? Disgusting!!! Remember, when traveling as a group of 8 on Oceania we spent over 50K for the two week cruise - this type of behaviour should not be tolerated. School children are better behaved! The food quality, in my personal opinion, has dropped since we cruise on Riviera in 2017. On Riviera, the quality and selection were extremely good - especially in the specialty restaurants. On Insignia however they were marginal. My entree in Toscana was horrible - how on earth can you mess up a plate of pasta? The pasta in the buffet was 100% better. I went to culinary school for 2 years, and believe and am qualified enough to remark on the food quality. * The buffet was mediocre and repetitious. * The main dining room was the best place to eat, but again, the quality was not up to par * Bar Services at all venues were quite good This ship underwent a dry dock very recently and it appears they just concentrated on the cabins and updated the furniture and carpet in the public areas. On the pool deck the boards were loose and warped. I watched more than one person take a stumble on it. There were very elderly people on this, you would thing that Oceania would spend the money to fix the teak deck. The ship also looks tired on the outside - lots of rust and Overall - Your World, Your Way - I think not. This will be our last Oceania Cruise. The cost associated for this trip was NOT fulfilled in any way. We have paid much less on Princess, Celebrity and Holland American and no longer see the benefits of this marketed "UPSCALE" line. This line needs to re-think their approach, it's not working any longer. Read Less
Sail Date: July 2019
I have been cruising for the last 20 years and Oceania cruise was the worst of all. This cruise marketed as “Upscale” was nothing but a hype, money-grabber and false advertising of #1 in hospitality. Poor quality of entertainment, rude ... Read More
I have been cruising for the last 20 years and Oceania cruise was the worst of all. This cruise marketed as “Upscale” was nothing but a hype, money-grabber and false advertising of #1 in hospitality. Poor quality of entertainment, rude & obnoxious Cruise Director (Ray) who didn’t know what he was doing and on top of it had an attitude. Besides neither was he seen on board nor there was any representation of him in the first 5 days of the cruise. The itinerary included 2 ports - Bonaire & St. Kitts. Both these islands were practically shut down due to public holiday. They were practically devoid of life with an unscheduled turned-down transportation service. Why would one dock at an island on a public holiday – to get a discount in the docking fees? Absolutely ridiculous. The quality of food whether it was at the buffet or specialty restaurants was only marginally better than other cruise lines and did not justify the high premium price that was charged for this supposedly “Upscale” cruise. In all fairness, the housekeeping & bar staff was quite attentive and saved out trip. What a waste of money - but one never knows unless one tries!!! Read Less
2 Helpful Votes
Sail Date: July 2019
We chose this Baltic cruise for our Golden Wedding treat principally because it spent 3 days in St Petersburg, which I've never visited, and was a small ship. We flew to Copenhagen, a city we've both visited before, and spent the ... Read More
We chose this Baltic cruise for our Golden Wedding treat principally because it spent 3 days in St Petersburg, which I've never visited, and was a small ship. We flew to Copenhagen, a city we've both visited before, and spent the night there, giving us time to see several sights before our taxi arrived to take us to the port (via a delightful unscheduled whistle-stop tour of Copenhagen!) Embarkation was perfectly smooth, and we had a penthouse suite, on the 8th floor, which, though very expensive, was gorgeous - spacious, tasteful, soothing colours blending with the sea and sky outside, a lovely verandah, and extremely comfortable. The food throughout the trip was quite outstanding - we dined most evenings in the Grand Dining Room, where the menu (including at least 2 vegetarian options per course) changed each day, and every dish was beautifully cooked and prepared. We had breakfast on most days at the Terrace Cafe, which had a huge variety of delicious food, including masses of fresh fruit. Occasionally we had a meal in our room, elegantly served by our butler. Everything was kept spotlessly clean, and all the staff were unfailingly pleasant and polite. I was impressed with the attention to safety, and the fact that we had well-organised and thorough evacuation drill before we left Copenhagen. This also gave the comforting impression that other important and unseen matters were treated with similar care. I read comments about the Nautica being 'tired' and 'dated'. Perhaps. But it's like a grand hotel which has been very luxuriously fitted out in the first instance to high standards of craftsmanship and old-fashioned comfort, and scrupulously maintained thereafter. (OK - we're British. Perhaps we view things differently!) The public rooms were lovely - I particularly liked the sumptuously-furnished, panelled library with its splendid selection of interesting books; and we loved sitting in the lounge at the top of the grand staircase to listen to the brilliant string quartet each evening - their enormous repertoire wasn't repeated once during all the time we were on board, and they were stunningly good. In fairness, one disadvantage of a small ship is the pathetic size of the swimming pool! But there was plenty of room for sunbathers, even if enthusiastic swimmers might be disappointed. (I was, a little bit. But I coped ... ) As first-time cruisers we were very pleasantly surprised at the lack of queues. We never had to wait for more than a few moments for anything (apart from final disembarkation, where the ship was at the mercy of the customs authorities) and, amazingly, you could sometimes go on deck for a spot of sunset-viewing and find no-one else there - just like in the advertisements of cruises! This uncluttered ambiance was very unexpected - and that, despite the fact that the ship was absolutely booked up. The only real criticism I have is of the excursions, which were very, very expensive. In St Petersburg we took instead a 3-day independent Russian excursion for a small group, which was absolutely outstanding, and far better than anything Oceania had to offer, at half the price. We did in fact take some Oceania excursions because we had a deal that included free ones. Most were rather good, and included interesting insights into local life, but the Stockholm one was pretty pathetic (frankly I am NOT interested in having American-owned hotels pointed out to me at the expense of learning more about life in Sweden, and I'm not sure how thrilling even the Americans on the trip found it!). The onboard enrichment lectures were also variable in quality - we had a wonderful and fascinating one on amber, would you believe, and a couple of rather muddled ones on Stockholm and St Petersburg (historic dates, please, people, and clearer royal genealogies - it does so help to put things in context), so we stopped going to them after that, and relied on our guide books. My husband looked in on a couple of the evening entertainments, but reported raucous, rather flat singing, so we left this to those who enjoy that sort of thing (of which, I think, there were quite a few, so fair do's.) We didn't patronise the casino or card rooms; and deck shuffleboard didn't speak as an activity, but hey, that's fine. The few children on board seemed perfectly happy, but this is certainly not an ideal cruise for the average teenager (tho' the non-average one might like it!) It was, however, perfect for a well-travelled couple in their 70s who like comfort, good food, cleanliness, quiet, elegant surroundings - and meeting others who are similarly appreciative. Yes, it's very expensive; and I have nothing to compare it with in my experience. But as a treat it was really fabulous, even given the small caveats above, and it's a memory I shall treasure. Read Less
1 Helpful Vote
Sail Date: July 2019
We have cruised many times with various companies and found the Marina is still a fabulous ship showing no signs of age despite a visit to dry dock being scheduled. We had a veranda cabin which had a full bath and separate shower and ... Read More
We have cruised many times with various companies and found the Marina is still a fabulous ship showing no signs of age despite a visit to dry dock being scheduled. We had a veranda cabin which had a full bath and separate shower and the cabin was the size of some penthouse cabins on other ships. The mattress and bedding were superb. Dining was excellent in all locations throughout the ship. Entertaining was excellent and varied. Service outstanding and friendly throughout the ship. The ports were all docked with no tendering despite the brochure showing there would be tendering at three ports. The internet was slow but one can easily use mobile data and a hotspot from your iPhone when in dock. We are aged in our 60’s and we’re middle of the age range. We didn’t take any ships tours and instead arranged our own. The local tourist offices provided a representative on board at each port and a courtesy bus to town if more than a short walk. The scenery was magnificent and best viewed from the ship while cruising through the Fiords. Oceania have a winning recipe with their O class ships We would definitely go again without hesitation. Read Less
Sail Date: July 2019
Have travelled on Sirena once before and also on Oceania's Riviera. Service on board apart from the drinks service was excellent. Food sadly was a let down. We sent back a total of five main courses. The menu at the Grand Dining Room ... Read More
Have travelled on Sirena once before and also on Oceania's Riviera. Service on board apart from the drinks service was excellent. Food sadly was a let down. We sent back a total of five main courses. The menu at the Grand Dining Room had shrunk considerably from our last cruises. Red Ginger and Tuscan Steak House menu's haven't changed in the past four years. Ports of call were handled well as was embarking and disembarking. We had the beverage package which is clumsily handled. Firstly you cannot buy prior to cruising, you have to buy on board which means queuing to request then the re issue of your cabin key card. Stupid. The staff have to retrieve your card and swipe it after you order your drink. It is hard enough finding a wine waiter in the first place and even harder to get one to swipe your card. Viking do it so much better were each staff member carries a hand held device that has your picture, room no, any packages etc. Once they confirm your room number that's it. Far, far better. Please look at my cabin review. Read Less
Sail Date: July 2019
We enjoyed Oceania on past cruises, especially the specialty restaurants, the smaller ship sizes and the service. Other cruise lines are cheaper, but the crowds are larger and the food is not as good as Oceania. Our cruise was 19 days ... Read More
We enjoyed Oceania on past cruises, especially the specialty restaurants, the smaller ship sizes and the service. Other cruise lines are cheaper, but the crowds are larger and the food is not as good as Oceania. Our cruise was 19 days and covered a number of ports we had previously been to, but we wished to visit Turkey, Israel and Cyprus. Embarkation at Port Piraeus, Athens ran smoothly. It took less than 30 minutes and we were on the ship. We find the ship is always clean in the public areas, the staff are extremely helpful and pleasant and enjoy a bit of banter. We found this time there were a number of passengers travelling with children. Sadly they are unsupervised around the dining areas and like to run up and down the halls during the day. I realise it is not the staffs responsibility to control them, but this can ruin it for others. We used the ship's excursions a couple of times which were quite good. I think next time we will organise our own excursions. It is most frustrating when people wonder off and forget the time, whilst everyone else is waiting at the bus. The onboard entertainment is not something we go to see. The band at the pool were playing a couple of times, and I thought they were pretty useless. Would have been better with just come music playing rather than a band. Disembarkation at Barcelona, Spain was super easy. We walked off the ship and all the bag were waiting downstairs. Plenty of taxis waiting to take departing passengers to hotels, airports etc. Read Less
1 Helpful Vote
Sail Date: July 2019
Loved itinerary especially grateful for several sea days, which is a bit unusual for port-intensive Oceania. Wanted to escape the heat of the Mid-Atlantic and try a longer cruise. The service was stellar and loved having four specialty ... Read More
Loved itinerary especially grateful for several sea days, which is a bit unusual for port-intensive Oceania. Wanted to escape the heat of the Mid-Atlantic and try a longer cruise. The service was stellar and loved having four specialty restaurants available -- all were excellent and Red Ginger was our favorite. And those views from Polo and Toscana were amazing, especially when traveling through the fjords and coastline because it didn't get dark until 11pm. The staff and Martinis knew our names and orders right away and we became happy hour regulars. The staff at the Terrace does a great job managing the crowds and helping people find tables, bringing coffee, etc. However, we felt the food there wasn't the best -- not many light options and just wasn't very appealing for the "Finest Cuisine at Sea." Speaking of that, we loved the food but didn't feel it was that much better than other cruise lines on which we've sailed. Oceania sets the bar high and we didn't feel it matched their promises and higher price. Very good, just not better. We took 10 ship's excursions and were pleased -- the staff was excellent -- calm, organized and accommodating. Overall pros: excellent service, very well maintained and attractive ship. Overall cons: Entertainment wasn't great (Staff "Broadway-style" shows were good, guest acts were okay, non-hosted shuffleboard was listed daily -- really?) and not sure Oceania is worth the premium they charge. But overall, we had an excellent cruise. Read Less
4 Helpful Votes
Sail Date: July 2019
Oceania (and the government) cancelled out 7 day cruise to Cuba. The cruise was "re-routed" to some obscure ports (Belize/Honduras/Mexico). This 'high-end' (self-proclaimed) cruise line them filled up the ship with ... Read More
Oceania (and the government) cancelled out 7 day cruise to Cuba. The cruise was "re-routed" to some obscure ports (Belize/Honduras/Mexico). This 'high-end' (self-proclaimed) cruise line them filled up the ship with anyone " looking for a deal". Everything from there went down-hill.They pre-booked us into the Miami East Hotel overnight, except they failed to inform us that there is an active construction-zone going on. Boarding was a nightmare (excuse was the "Coast Guard was inspecting"). The "entertainment" got sick, so saw only one so-so show and then some 3rd rate comic and magician and showing Dumbo and Marvel movies was all that was left. The ship's captain decided not to pull into one Mexican port because of "7-8 feet surges". Funny a Celebrity ship was already docked there, so clearly this must have been a corporate decision to save docking fees and cut costs. The ONLY redeeming value on this cruise was the food and dining service. The manager of the Polo Lounge was superb as was the food. Overall, BIG disappointment. Shame on Oceania! Read Less
8 Helpful Votes
Sail Date: July 2019
A few weeks ago, we cruised aboard MS Insignia. It has been several years since we have been on Oceania (due to retirement plans). We were looking forward to two things: The voyage to Cuba and how the line has fared in the years since ... Read More
A few weeks ago, we cruised aboard MS Insignia. It has been several years since we have been on Oceania (due to retirement plans). We were looking forward to two things: The voyage to Cuba and how the line has fared in the years since we last travelled with them. First things first, the trip to Cuba was cancelled. Not Oceania’s fault, as it hit all the cruise lines hard. We had originally booked a low deck porthole cabin for this trip. Once the Cuba trip was cancelled, Oceania came back to us with a very nice package of monies returned AND possible upgrades. We chose an upgrade (which we paid for), to Concierge level. We spent a few days in South Beach, pre cruise, and then boarded Insignia. We were very pleased with the refurb that the ship had just finished. Beautiful and elegant in all aspects of this small ship. This was our 65th cruise and have been on many lines, but must say that the small ship feel was really nice. Our cabin was a nice size with lots of storage space, very nice balcony and great amenities. We spent more time on this balcony than many other ships from our past. The bathrooms are very small; particularly the shower, but we are not large people, so it did not affect us. Our cabin stewards were excellent, exceeding our expectations. Bottled water was placed in our cabin each day and always kept full. Bottled water is filtered aboard ship and replaced each day in your cabin (included). You can walk the entire length of this ship within two-three minutes. We were on Deck seven, so we were always two decks up to the Terrace Café and Pool, or two decks down to the Main Dining Room. There are two shops, a very tiny lobby and several areas to enjoy drinks or relaxation. The library on Deck 10 was a beautiful place to relax and read. The days of libraries like this on most ships are gone. The Show room area was very spacious and was used for several different events during the voyage. This ship has very limited entertainment. A pianist in the evening, along with a quintet of strings. The main show was always at 9:45 p.m., when most of the ship had gone to bed. The entertainment was okay, but we did not go to more than one show. There is also a stunning view lounge on the upper decks with wonderful views of the ocean. The times we went there to enjoy an after dinner drink, it was usually empty! The FOOD is what we were most anxious to try as we had remembered it being outstanding from a previous cruise. We were not disappointed in any of the venues on board. The two specialty restaurants are included in the price, but you only get one shot at each of them (unless you are a Suite guest). Both Toscana and the Polo Grill were outstanding, each in their own way. The quality of the food, presentation and service were all excellent. The Main Dining Room was excellent too, with a wonderfully diverse menu each evening and great service. Very nice wine lists in all outlets also helped. We enjoyed breakfast in the MDR several times, and again, was top notch. The Terrace Café is the buffet. It is not very big, nor is there a large selection. We did feel, however, that the food offered was very nice quality and we enjoyed it. We especially enjoyed the great cheeses each day (which were not the processed goo that you get on most ships). Sitting outside on the ship’s fantail, was really nice, especially in the Caribbean setting. The pool restaurant served very nice sandwiches and grilled items cooked to order. Also, it had a daily fruit and salad bar, along with some of the best ice cream and shakes at sea. Our ports of call were not the reason we stayed with this cruise after Cuba was cancelled. Key West, Roatan, Belize and Costa Maya (which had to be skipped due to high winds) were all okay. We had been to most of them, so we didn’t do any excursions. I could write many pages about this ship, but need to conclude by saying we look forward to travelling with Oceania again in our cruising future. IF you like the small ship experience, you will love this ship!! Thanks again to all members of the crew that made our week go by way too fast! Read Less
1 Helpful Vote
Sail Date: July 2019
WE decided on this ship because we wanted something not too big and not too small. WE were 3 people cruising as they has the buy 2 get one child free. It was my mom and my 13 year old daughter. We chose a veranda suite concierge level. ... Read More
WE decided on this ship because we wanted something not too big and not too small. WE were 3 people cruising as they has the buy 2 get one child free. It was my mom and my 13 year old daughter. We chose a veranda suite concierge level. At first we thought the cabin was small, but grew to love it. Amenities were fine, towels and linens fabulous, and the veranda perfect. The crew was amazing! Super friendly, always smiling, tripping over themselves to help/ Our cabin steward was so attentive, always anticipating our needs. He knew our schedule and was in and out while we were gone. The food!! OMG I can't understand any bad food reviews. We are a culinary family, in the food biz. The meals were outstanding in all the restairants and the buffet was wonderful too. The Grand dining room was beautiful and the wait staff was extremely well trained and professional. They learned our names and preferences very quickly and always had smiles on their faces. They seemed to really enjoy what they were doing. One delicious, well presented meal after another. Perfectly seasoned and hot if it was supposed to be and well chilled if that was the appropriate. The entertainment was what you'd expect. Most;y, the cruise director Corey stole the show. He was so fun. My suggestion here is to lower the volume. Goodness, it was so so loud several people had their fingers in their ears. I did not understand the need for an evening dedicated to the LGBTQ community though. I don't like any groups being singled out like that. WE did not take advantage of any shore excursions as we tend to go it on our own, takinga bus or cab out of the pert to explore. But other travelers seemed thrilled with theirs. The public rooms were always near empty..giving us the feeling that we had the whole place to ourselves. We spent most of our time in Horizons, but also would sit for a cappuccino in the various other public spaces. Very elegant and beautiful. The artwork on this ship id fabulous. Whoever picked the artists to showcase did an amazing job. Thoroughly enjoyed looking at all the pieces. One negative for us was the cruise Ambassador..the woman helping you book future cruised. I was excited to talk to her about bookibg a trip for me and my husband this fall but she was dismissive, un-helpful and unfriendly. She pretty much just handed me a brochure and told me to look at it. Thanks a lot, there was one in my cabin already. I did not book with her. Other than that, the service was exceptional, the food divine and the crew just fantastic. Loved the cruise, can't wait to see Regatta again! Read Less
2 Helpful Votes
Sail Date: July 2019
For those interested in a comparison, let's look at the differences between Oceania and Princess. We were on the 18-day Dublin-Copenhagen segment. This was our first cruise with Oceania. We are elite with Princess. We chose this ... Read More
For those interested in a comparison, let's look at the differences between Oceania and Princess. We were on the 18-day Dublin-Copenhagen segment. This was our first cruise with Oceania. We are elite with Princess. We chose this cruise because of the itinerary: Norway and northern Russian ports. Oceania has considerably less merchandising pressure. There is no crew of photographers. The crew seems under less pressure to sell extras. There are no "cruise ship art" events. Speciality coffees and sparkling water are available without extra charge. Speciality restaurants are available without extra charge. On the other hand, the cheapest bottle of wine on Oceania is about $10 a bottle more than on Princess. That generally put wine above what I was willing to pay. The ship felt less crowded and there was never a problem finding outdoor seating (although the Northern itinerary may have had something to do with that). 650 passengers instead of thousands does make for a different (and pleasant) experience. Oceania does live up to its reputation for good food. The dining room food was consistently a notch better than Princess. The buffet food was also very good. However, the buffet was typically more crowded than I'm used to on Princess. Our cabin (C1 ocean view) was equivalent to what we'd expect on Princess. Surprisingly, the cabin steward was good, but not as good as is typical on Princess. There were two ship lecturers. We only went to the lectures by one, but she was outstanding (https://cruisethroughhistory.com}. I liked the smaller venue for ship shows, although the noise level (at times 90db or more) was louder than I'd like. Passenger demographics: Oceania is a bit older and fellow passengers are on average wealthier. They also have a tendency to provide lots of details on their previous exotic Oceania cruises. At first that was useful, since we've not been on Oceania before, but enough was enough.... Shore excursions are overpriced. We generally don't book ship excursions, but we took their tours to make life easier for the three Russian ports, and we booked the bird safari at North Cape (a mistake). In Lerwick we hired a cab for the day. I tried to rent a car, but waited too long. I'd recommend planning ahead and getting a car. Even if you feel a bit uncomfortable driving in the UK, traffic on Shetland Island is thin. We walked around Bergen, a lovely port. Instead of the Oceania excursion to Mt. Floyen, we booked in advance on-line (https://www.floyen.no/en). Efficient and lots less money. In Kristiansund, there is a company that takes off from the cruise dock and heads up the local fjord for a lot less than Oceania. The Russian tours were fine, although private packages would have saved money. North Cape was a good tour — but we could have done it for less than half the Oceania price on our own. My advice is to rent a car (there is a company at the pier that will rent a car for 1500 NOK). That would allow both the bird safari and a drive up to North Cape, and save a whole lot of money. Thee is also a public bus, although an expensive one, from the pier to North Cape. The tourist office at the pier has the details. Although the cruise to Flam is spectacular, I can't say I'd recommend the railroad trip — but if you do take it, don't book with Oceania. You can either book on-line in advance or buy a ticket once you get there. Flam itself is a town of about 500 that absorbs thousands of cruise ship passengers, and is entirely uninteresting on its own. Cabs in Copenhagen (Uber withdrew from the city) are readily available at the cruise terminal and will set you back less than the Oceania transfer. In sum, Oceania is about twice the price (or more). If I had a choice between them I'd take Princess assuming identical itineraries. However, Oceania's smaller ships bring one to places Princess doesn't. I wouldn't hesitate to book Oceania again — but only if the itinerary was one that Princess could not match. Read Less
6 Helpful Votes
Sail Date: July 2019
We've cruised extensively with Oceania starting with the Riviera maiden season in 2012. We were thrilled to have found Oceania as it met a niche for us that other cruise lines we had tried did not. Unfortunately, the product has ... Read More
We've cruised extensively with Oceania starting with the Riviera maiden season in 2012. We were thrilled to have found Oceania as it met a niche for us that other cruise lines we had tried did not. Unfortunately, the product has declined dramatically over the last few years in so many areas. I won't be commenting on the itinerary in detail other to say it was fabulous! Sirena was aquired by Oceania in 2016 and underwent a fairly extensive drydock at that time to bring her up to Oceania standards. Two months ago in May, 2019 Sirena undewent her biggest renovation ever as part of the much advertised Oceania NEXT program. The ship is gorgeous and absolulely looks better than new. Very impressive appearance. The cabins and bathrooms were gutted down to the steel and rebuilt using the same footprint. Unfortunately, that means standard cabins remain extremeley small and below industry averages for the premium cruise market. Even in the Penhouses bathrooms are VERY small and have poor ventilation. Air conditioning on the ship was consistently a problem - especially in the cabins. The new Oceania beds and bedding are heavenly as are the cushioned lounges with logo clad terry cloth covers. So given the recent refurbishment you would think the Oceania Sirena has all necessary ingredients for a huge recipe for success. Despite all the expensive artwork, gorgeous decor and aesthetically pleasing touches Sirena suffers from a miserable crew which makes her very ugly. That being said, we certainly encounted a number of people on board who were exceptional (cabin stewardess Daniella) and interestingly a few confided in us that they are leaving for Seabourn, Viking and Crystal because "things have gone downhill since NCL purchased us". Many of the crew members remind us of the walking dead. Just zombies doing their jobs - at time begrudgingly. A smile or hello was tough to extract and never seemed sincere. The shore excursions staff and reception staff are indifferent, rude and nasty. Quite condecending actually. Getting a reception staff member to look up and acknowledge you is like pulling teeth and they are clearly annoyed to have to interact with passengers. Preoccupied with other things. Certainly, working on a cruise ship away from family and friends can be difficult for many as it is not a normal life. However, this is the hospitality business. I never encountered passengers being rude or demanding to the staff. Just the opposite. A really nice crowd on this cruise with a lot of kids - mostly very well behaved. Average age probably young 50's. We met many calm, even keeled passengers who lost their nerve over rude treatment on a vacation. A few people I never would have suspected really snapped (not at the crew), by venting to other passengers about their negative experiences and were clearly bothered. Cut backs since NCL aquisition are evident everywhere. Bar service by the pool is quite limited as is the liquor selection (all over the ship). Food quality and offerings have dropped off significantly. On a bright note, Oceania still does one of the best jobs with room service. Bar drinks are expensive if you don't have a drink package and an "honest" drink (think Ruths Chris Vodka Martini) requires a double bringing the price of an "honest" martini that fills an appropriate martini glass to around $27. A few bartenders (Allen and Baptiste) were exceptional, but most were non-communicative, miserable, rude and don't listen. We were the only ones by the pool one morning starting at 11 and no other passengers showed up until noon. I had to go to the bar to ask for an iced tea (I know first world problem) and was treated as if I was inconveniencing the bartender who was doing some cleaning behind the bar. Not a good feeling. Simply put, we didn't feel like welcome guests on Sirena which is unacceptable for any cruise line, but especially for one who markets themselves as better than the rest and premium. We have sailed with this cruise director before. In my opinion he is a lackluster cruise director who fails to set a vibe or personality for the ship. He vanished quickly from his mandatory appearances and it seemed he did not want to be seen by the passengers or mix and mingle. Same can be said of the rest of the social staff on board - I guess the fish stinks from the head and leads by examples (sometimes bad ones). Absent. The ship has no essence or personality which can only come alive with a happy and engaging crew - particularly a social staff that has the ability to take the lead. Over the years Oceania has hired many more Filipinos and Indonesians for what I'm told is 1/3 the cost of hiring a European or South African. I believe these hard working employees are exploited victims of an underground that is not so underground, but right in front of our face and just as unconscionable as sweat shop labor. I had exensive conversations with a fwe crew members who were very open and honest about this issue. Compared to lines like Seabourn where it is not uncommon to have a cabin stewardess who has gone to college to train in hospitality and is fairly paid the Filipino and Indonesian crew are hired without experience, limited English and purely for financial reasons - certainly no fault to these human beings who deserve better, but take the jobs out of desperation. It's not fair to these crew members or the passengers as they are programmed to fail. I can perhaps understand the cheaper labor for mass maket lines, but it is not compatible for a cruise line that markets an ultra premium or perhaps even a luxurious experience to have such a service disconnect. To me Oceania is no different than my cell phone carrier that outsources its calls to the Phillipines because it is cheaper labor. Don't get me wrong - I love the Phillipines and all people. Essentially, my cell phone carrier is telling me I'm not worth talking to a more well compensated and well trained employee in the United States (or elsewhere). Anyone who has experienced these call centers knows it is not a satisfying experience and quite the insult. Likewise Oceania! In summary, if you are looking for a pretty hotel with above average food to transport you from port to port and have no expectations of a "cruise experience" and don't mind being treated as persona non grata Oceania beats the mass market competition - especially when you consider their ships hold 600-1200 passengers compared to 6,000 passengers. There is a benefit to fewer passengers, but keep in mind Sirena has more than 600 passengers at 30,000 tons while Seabourn's Odyssey Class vessels only accomodate 450 passengers at 30,000 tons. So despite the fewer number of passengers one must consider passengers per ton and passenger space ratios. My wife and I just can't get past the rude, zombie, indifferent factor as we enjoy more personalized, interactive and sincere service that should be inherent to near luxury and luxury cruises. It's no fun to be treated rudly and is really irritating and unncessary. Fortunately, we all have choices and for us cruise fanatics there are lines like Seabourn and Crystal that offer this level of service. The beauty of cruising - there is something for everyone and this review is just my two cents. Read Less
3 Helpful Votes
Sail Date: July 2019
Our first Oceania Cruise was on the Marina and we were so “wowed” we booked the Sirena to sail 5 months later. We did not come back from this one overwhelmed with a sense to book the next one ASAP. First, the things that were a ... Read More
Our first Oceania Cruise was on the Marina and we were so “wowed” we booked the Sirena to sail 5 months later. We did not come back from this one overwhelmed with a sense to book the next one ASAP. First, the things that were a little less than fantastic The spa deck was very small and hard to find a seat on some days. So, the concierge upgrade was not really worth the money. The bathrooms were very tiny and, we knew going in it was a smaller ship but, if you are on the toilet with the door closed it was sideways sitting. The room stewards were not as intuitive as to what we needed. For example- on day one we had champagne in a bucket that we didn’t drink on boarding as in it was more fun after sail away. When we came back to the room to drink- the bucket was gone and the champagne on the counter. We had to call to get the bucket back. The buffet restaurant was not quick with water, tea or coffee. Most breakfasts we had to flag someone down to get us more. There was link flexibility in changing restaurant dinner times even with empty tables. The good- heck it is still a fantastic line! The food is fantastic and who doesn’t like grilled lobsters. Honestly, the best food you can have at sea. The main dining room and speciality restaurants had great service. The ship is very clean. Read Less
2 Helpful Votes
Sail Date: July 2019
This was our 4th cruise with Oceania and we were just on the Riviera in February for a Caribbean cruise. Oceania is our cruiseline of choice because we like the size of the ship and the excellent food and service. Pre-Cruise: We flew ... Read More
This was our 4th cruise with Oceania and we were just on the Riviera in February for a Caribbean cruise. Oceania is our cruiseline of choice because we like the size of the ship and the excellent food and service. Pre-Cruise: We flew into Venice a day early and stayed at a hotel near the Piazza Roma and enjoyed the sights of Venice. We had a private tour of Venice the morning of boarding so we did not get to the ship until mid-afternoon so there was no line for checkin and the Terrace Cafe was empty when we went for a quick lunch. Cabin: We were in a PH2 on deck 10 (#10035) which was right next to the elevators but there was no problem with noise and we really liked the convenience of being close to the elevators. The cabin was big enough for us and had plenty of storage space. I especially like the walkin closet and all the drawers.Our butler was great and whenever we called for extra ice or sparkling water it was delivered quickly. We only did 1 breakfast in the room and it came on time and was hot. Dining: We found the dining and food on the Riviera to be just as good as on previous cruises. We had most of our breakfasts in the main dining room and the staff were always very pleasant and the food was good, We usually had lunches ashore. Dinners were mainly in the specialty restaurants and we were fortunate to get an extra reservation in both Red Ginger and Jacques (our 2 favourites). We enjoyed all the food and the only time we had an issue was when we brought a bottle of wine we had bought onshore to the Terrace Cafe for dinner and they could not locate it. They did eventually find it but then the wine steward was not around very often so we had to ask for service to get our glasses refilled. Service was good in all the other restaurants. Shipboard Activities: This was a port intensive cruise so we did not get to many of the shipboard activities.We did enjoy the pool and spa deck, the string quartet before dinner and afternoon tea. The pool was very busy most days since it was very hot out. The spa deck was really hot so we didn't stay up there for very long. We noticed the demographics were very different on this cruise with a lot more families and children and generally a livelier crowd. The bars were very busy! We didn't go to any of the evening shows but noticed that the musical productions were the same as what we saw in February. Excursions: We did mostly private excursions not through Oceania and they were very good. We did 2 excursions with Oceania. The first was to Murano & Burano and we enjoyed the boat ride to the islands and the tour guides gave a good description of the lagoon and the islands. The glass blowing demonstration in Murano was interesting and there was enough free time to walk around afterwards. In Burano we skipped the lace demonstration and had a nice lunch instead. The second excursion was in Corfu to the Acheillion Palace. This was an OE excursion so it was quite a bit more expensive but with a smaller group(12 people) in a van. However, we went to the same places as the large group so it was just as crowded. The tour guide was good and we had the earpieces so we could hear her, but I did not think it was worth the extra dollars. Ports: We enjoyed all the ports but found them to be very crowded with tourists and it was very hot while we were there. This took away from our enjoyment , especially in Santorini, but this is not a fault of Oceania. We usually found a nice cafe or restaurant near the water and spent a few hours there eating and people watching! Disembarkation: This was the easiest and fastest disembarkation I have ever experienced. They made the announcement, we walked off, got our luggage and were off on our tour of Athens in about 5 minutes. Fantastic! Overall, we enjoyed this cruise and are happy with Oceania and the Riviera. We are looking forward to our two future cruises! Read Less
11 Helpful Votes
Sail Date: July 2019
Easily the worst cruise company there is on a dated ship with untrained staff who don’t actually understand English but do “speak it.” Spent over $70k and food was meh, service was bad and no one seemed to care. Try Seaborne if ... Read More
Easily the worst cruise company there is on a dated ship with untrained staff who don’t actually understand English but do “speak it.” Spent over $70k and food was meh, service was bad and no one seemed to care. Try Seaborne if you can afford or Windstar before ever considering this line or this ship. We have cruised for years and this was the largest and most messed up ship ever and it is relatively small at 1200 passengers. Sad. Utter disappointment. Canyon Ranch Spa is NOT. Just branding. 5 restaurants. Not really. Just a mix of the same poor ingredients prepared differently. Staff dedicated — yes but constant language barrier makes any requests impossible. I don’t need to work to help paid staff on a cruise I am paying to enjoy. I was speechless to recognize that senior staff and management honestly don’t care. In fact one manager said they could not address the problem because they were in the middle of their own personal spa appointment in the middle of the work day. That’s choice! Read Less
5 Helpful Votes
Sail Date: July 2019
Chose this cruise because of the itinerary (Grecian Glory--Greece, Turkey, Italy) and also because we were traveling with a single adult daughter and wanted something fun for her--hopefully some young people on board. Pros: Clean, nice ... Read More
Chose this cruise because of the itinerary (Grecian Glory--Greece, Turkey, Italy) and also because we were traveling with a single adult daughter and wanted something fun for her--hopefully some young people on board. Pros: Clean, nice ship. Food in specialty restaurants good, but main dining areas the food was just average. Staterooms are a good size, with plenty of storage, walk in closets, and great bathroom for a ship. We booked too late to get two rooms so we shared a penthouse with our daughter. I was concerned it would be too small but with all the storage we had plenty of room. I was really impressed with the bathroom which had a full size tub and a separate stand up shower. The main pool seemed to be deck chairs available, but we had our own private sun deck so that was never a concern. Embarkation was a breeze. We had our own time schedule since we had a penthouse. The check in was literally empty and we walked right onto the ship. Our luggage arrived in an hour. Cons: The entertainment is terrible on this ship. The Riviera lounge acts are geared to the 70+ crowd. Martini's piano lounge had a quiet, low-key atmosphere and was very boring. The Horizons bar had a band that I wouldn't have hired myself. Very cheezy. Other than entertainment, this cruise line really fell short on helping with information on destinations. We wanted to go to a beach on the far side of Mykonos and our concierge didn't even know that there are only 25 taxis on the whole island. She had NO information on how to get where and admitted she had never been on the island. We asked her to get us a private driver and she isn't allowed to do that. On another island we asked if she could book us a private charter boat--can't do that either. Hmmm. Not sure what the point of the concierge is. Many of the passengers got off at Mykonos not knowing that we had to take two shuttles to get to the town because there was poor communication from the ship. There were numerous other examples but you get the idea. We only did a few of the excursions and I have to say I was pleasantly surprised at how much we liked them. We ended on a bad note in Turkey, however, when our tour guide tried to "force" us to sit through a 30 minute Turkish rug demonstration. We walked out because we've done it before and it's all a scam. I was disappointed that Oceania approved something like that. We took full advantage of the spa and I was shocked to see such an antiquated booking system. It's all done on paper (welcome to the 1990's) and takes forever to get appointments and to confirm them. They also had few fitness classes even though they advertise that they have several daily. The stationary machines looked fine, but that's not my preferred workout so I didn't use them. Not sure i would sail with them again. Maybe in 10 years. Read Less
Sail Date: July 2019
This is my fourth cruise with Oceania. I have been on both the Riviera and the marina. Well both ships are lovely, I have to say that I enjoyed the Riviera the most. I find the ship to be simply beautiful. This service is always so helpful ... Read More
This is my fourth cruise with Oceania. I have been on both the Riviera and the marina. Well both ships are lovely, I have to say that I enjoyed the Riviera the most. I find the ship to be simply beautiful. This service is always so helpful and cheerful. We had a penthouse suite as I was traveling with my father and aunt. The room was clean, well appointed, and had plenty of room. We all had enough space to put away all her clothes. The suitcases fit comfortably under the bed. They would unfold a sofa bed every evening that my dad slept in. I wanted to sleep in it but he insisted that it was more comfortable. The walking closet was large enough to act as a changing room. I am usually out all day on a tour or exploring on my own. I have no real interest in on board activities or entertainment. I found the chamber music group that played in front of the grand dining room and martinis bar to be absolutely delightful. I enjoyed the afternoon tea. However, I notice that they no longer have the pastries and sandwiches set up as self serve. You had to wait to be served with the little cart that goes around. There are some ways I see that the line is cutting back since they have been acquired by Norwegian line. I hope this doesn’t continue. The tea was still delightful. We had our transfers from the airport to our ship and from the ship to our hotel handled through Oceania. This was very efficient and made embarkation and Disembarkation pretty easy. The only trouble was is that there were so many people who had booked the room at the grand Brittania hotel in Athens that they were somewhat overwhelme. Oceania did their best to accommodate us while we waited to be checked in. The only problem I encountered during the cruise was with regard to their policy on booking on board. They provided numerous handouts stating that you could save $600-$1200 if you booked on board depending on the length of the cruise you chose. However that so-called discount only brought the cost down to what was their published prices less $100, you also got 100 on board credit. This is not the $600 to $1200 that The handouts indicated. Also the onboard Oceania ambassador I found to be Unhelpful and disingenuous. It seem that she was more concerned on her commission then in booking us in an appropriate room. Oceania is a great product they do not have to rely on this shady kind of marketing. I find the food to be generally of high-quality on the ship. I do agree that the offerings in the grand dining room tend to be very boring. Also if you expect your steak in the polar grill to be very rare, you have to order it “blue“. If you say rare you will get something like medium rare. I have already booked a Caribbean cruise and a cruise that goes to southeast Asia next year. I feel Oceania is kind of on the cusp here, it is still a very high-quality product, I just hope corporate doesn’t ruin a good thing. Read Less
4 Helpful Votes
Sail Date: June 2019
GOOD - Nice Room with Butler/Concierge service, large bathroom and balcony, 24-hour room service. Main dining room and Toscana had excellent service staff and food was fantastic. Ship was nicely equipped and comfortable, albeit not very ... Read More
GOOD - Nice Room with Butler/Concierge service, large bathroom and balcony, 24-hour room service. Main dining room and Toscana had excellent service staff and food was fantastic. Ship was nicely equipped and comfortable, albeit not very large comparatively. BAD - Captain and officers were completely self-righteous and arrogant, to the point of being rude. The dining personnel in the "Polo Club" were incompetent and utterly unskilled in premier food service. We are not snobs and expect minor glitches in services, etc. However, the Polo Club is a "reservations only" establishment and one cannot simply enter at their leisure. The cruise was labeled "Gaelic Glory", but there was no glory about it. The theme was advertised as "Irish", but there wasn't an inkling of Irish theme aboard ship...no Irish food, music, or adornments...??? The entertainment was reminiscent of a theme park, with less than stellar performances. Shore excursions were offered by the cruise line at exorbitant prices, usually 3-4 times the amount charged by local companies at each port-of-call. If you did not book an excursion through the cruise line, you were not allowed to disembark the ship until all of those who purchased cruise line excursion packages had departed. This usually meant waiting 1-2 hours after arriving in port. The crew was extremely vigilant in enforcing this measure, to point of acting "Gestapo" like...very discourteous and unnecessary. I could list many more negative aspects about the cruise, but I think you get the picture. Overall...VERY DISAPPOINTED...!!! Read Less
4 Helpful Votes
Sail Date: June 2019
Having sailed on sister ship Riviera in 2018 we were confident in what to expect on Marina. Excellent service, wonderful ports and great food and spirits. Marina did not disappoint. The ship is small enough that you can easily move ... Read More
Having sailed on sister ship Riviera in 2018 we were confident in what to expect on Marina. Excellent service, wonderful ports and great food and spirits. Marina did not disappoint. The ship is small enough that you can easily move around, yet large enough to have multiple entertainment and dining options. My wife likes the shows, I enjoy making an evening contribution to the casino. It is nice that they still have a craps table. Many ships have done away with them. We enjoyed the specialty restaurants and Le Reserve. The main dining room is beautiful, we really enjoyed a peaceful breakfast in the MDR. The buffet option can be crowded. We embarked in Denmark visiting; Estonia, Germany, Latvia, Lithuania, Russia and disembarked in Sweden. St. Petersburg was fantastic. We hired a private guide and driver through TJ travel. Excellent choice. Slatvana Andrusheko, was encyclopedic in her knowledge of Russia. In another life she was a Russian History professor. It really made the trip extraordinary. We had her and the driver for 2 full days. It is a big plus having a driver ready to pick you up to take you on to the next site. Plus they have already acquired all entry passes to the venues you must see. She took us to local restaurants and markets. We got a real feel for St. Petersburg. Our first port, Warnemunde, Germany was a real surprise. Very nice summer vacation spot with a real small town appeal. Take the train to Rostock if you are inclined, very easy trip. We rented a car on the Island of Bornholm, Denmark. A very nice day drive. In many of the ports, we just jumped on the Hop-On - Hop Off bus for a great city tour. Helsinki was really a highlight too. Our cabin was spacious and very accommodating. No complaints about the food or drinks. We do purchase a drink package and find it to be a good value. We didn't book any of our tours with the ship, we found better value doing it privately. We are also a bit more adventurous and enjoy hunting out different sights. The only "negative" we found on the ship was my wife wanted to participate in the on-board art class, but this ship had more children on then usual and they were crowding the art class. Not a big deal. We do enjoy Oceania because it is primarily all adults. We love children, but we don't miss the screaming, crying and running. The literature and website is quite clear in this is primarily adults. No climbing walls, no slides, no big screen TV, no Mickey and Minnie. As a grandparent, we have taken our grandchildren on cruises, but more age appropriate lines. All in all, Oceania met our expectations. We put a deposit down on another cruise in 2020. Read Less
1 Helpful Vote
Sail Date: June 2019
After reading a review posted here, I want to post my own review of this same cruise. On our 8th Oceania cruise, our second on Nautica, this cruise was one of our best cruises for the total ship experience with the additional charm of the ... Read More
After reading a review posted here, I want to post my own review of this same cruise. On our 8th Oceania cruise, our second on Nautica, this cruise was one of our best cruises for the total ship experience with the additional charm of the Irish ports of call. If I get obvious out of the way, Nautica is way overdue for an interior refit. In no way did the condition of the ship detract from our onboard experience. If I compare our Nautica experience with our cruise to Cuba on Sirena, this cruise better organized, and, the crew had a better focus on the total customer experience. The food service, the quality in Polo, Toscana and the GDR was very good, at times our dishes were the best we have ever had on an Oceania cruise. It’s true that ship excursions board tenders before independent travelers. We booked all of our excursions with our Cruise Critic members on our Roll Call board. At no time did we find that this delay was a problem on this cruise. Yes, the Oceania excursion product is way overpriced. Oceania needs to do better in this regard. We prefer the Oceanis cruise product, and, we have booked another cruise for next year. I believe the Nautica is one of Oceania’s best ships for the overall management and for the total cruise experience for the passenger. Once the refit is complete, I expect the Nautica will continue as a top choice for Oceania travelers old and new. Read Less
3 Helpful Votes
Sail Date: June 2019
The food in the main dining room was never hot and disappointing. Definitely not up to the standards we expected from a cruise line that is supposedly known for its food. Salmon which is a Pepin specialty was cool and tasteless. Paying ... Read More
The food in the main dining room was never hot and disappointing. Definitely not up to the standards we expected from a cruise line that is supposedly known for its food. Salmon which is a Pepin specialty was cool and tasteless. Paying $800 for concierge compared to a B2 was a rip off. There is no concierge lounge so therefore we paid $800 for a bottle of champagne and free laundry which took 4 days to return The room is the same size as a B1 B2 with only two feet between the bed and the wall. Seville was cancelled as Oceania shortened the stay in Cadiz and therefore there was not sufficient time to to Seville Oceania started three months before departure changing times in ports and also cancelled Porto Veecho to Propriano where only Costa goes and there is nothing to do or see. The cruise is definitely not worth the money Read Less
Sail Date: June 2019
I had chosen Oceania because of their highly rated cuisine. This cruise did not disappoint. We are first time cruisers with this line and this itinerary. From start to finish...the room, the wait staff, the cuisine, the excursions, the ... Read More
I had chosen Oceania because of their highly rated cuisine. This cruise did not disappoint. We are first time cruisers with this line and this itinerary. From start to finish...the room, the wait staff, the cuisine, the excursions, the overall atmosphere of understated elegance. So many places to sit and enjoy the cruise life and even dealing with the nitty gritty (laundrettes on each floor were very popular). We dined in each specialty restaurant...Red Ginger, Polo Grill, Toscana and Jacques. Each offered interesting choices and were true to the cuisine of the culture. And as always, you felt like royalty. A sweet bonus (and veddy proper) was tea at 4pm. Choices of teas, sandwiches and scrumptious desserts kept you sated until dinner. The show was very entertaining combining actual entertainers and on screen clips of Broadway shows and stars. I even noticed the artwork on each floor was beautifully done. Excursions were just the right length of time, with great tour guides. The longest day was Florence and Pisa and you do need more time to cover those areas. Embarkation and Disembarking was efficient and quick.It was wonderful and I am looking forward to another Oceania cruise. Read Less
4 Helpful Votes
Sail Date: June 2019
Just a quick review of the Oceania Marina Scandinavian Ballads 10 day cruise: While we have been on over 30 cruises, this was our first on Oceania. All in all, it truly exceeded our expectations due to the extraordinary food and ... Read More
Just a quick review of the Oceania Marina Scandinavian Ballads 10 day cruise: While we have been on over 30 cruises, this was our first on Oceania. All in all, it truly exceeded our expectations due to the extraordinary food and overall service. The food is by far the best we have had on a cruise and due to that fact, we will definitely cruise Oceania again. The service and attentiveness was unequalled in all the cruises we have done. We typically sail in smaller ships but we noted that even though this ship held 1,200 passengers, we never felt crowded or rushed. A couple of specifics: We stayed in Stockholm for 2 1/2 days prior to the cruise and while we truly enjoyed the Vasa Museum and Old town, it was a bit underwhelming compared to other European cities. We stayed at the Sheraton and we booked it independently from the cruise. It is a good location but be prepared for a crazy scene the morning of departure. We casually got ready anticipating an 11:00ish departure from the hotel and head to the ship. The lobby was crazy and the check-in was 10 deep(those that just departed the ship), thus not allowing you to easily check out. Tip: Use the Express Checkout and drop off your envelope and get out of the lobby!! This cruise was very port intensive and the ports were very good. We only did 1 excursion and we did it in St. Petersburg and we did it independently from the ship. We had a great tour operator, Allla Tours, and our group was limited to 16 people which made it manageable. The ships tours were much more crowded. Without going into a full review of all ports on this writing, I would tell you that most were very enjoyable and some were outstanding. The outstanding ports were: St. Petersburg, Tallin Estonia, Gdansk, Poland, and Copenhagen. The rest were very good but they did not hit the outstanding category. I will try and expand upon the cruise in the near future. Read Less
9 Helpful Votes
Sail Date: June 2019
This was a 10-day Baltic cruise from Stockholm to Copenhagen. It was our 4th Oceania cruise and first on Marina. We are a couple in our mid-60's which put us in the median age range on this cruise. As many people younger than us as ... Read More
This was a 10-day Baltic cruise from Stockholm to Copenhagen. It was our 4th Oceania cruise and first on Marina. We are a couple in our mid-60's which put us in the median age range on this cruise. As many people younger than us as older. Embarkation was smooth and quick. After lunch in the Terrace Cafe, our cabin was ready at 1:00. Our steward quickly introduced himself. We had very good service from him and the cabin attendant throughout the cruise. The Marina is in very good condition and is a beautiful ship. Oceania lived up to its reputation with serving excellent food. They did not disappoint. We ate in each of the 4 specialty restaurants once, dinner in the GDR a couple of times, dinner in Terrace Cafe a couple of times. Waves for lunch was excellent. Our dinner in Red Ginger was our favorite meal on the cruise. The only little negative we experienced was service in Terrace Cafe at dinner. It can be difficult to find a wine steward. By the time you order and get your glass of wine, you're halfway through the meal. The entertainment on the ship was good and the shows were well attended. The production show of singers and dancers were talented. Some of the musical selections were a little questionable, in my opinion, as they leaned towards the older age group. But still quite good. The vocalist, Elias Hendricks, was one of the best entertainers I have seen on a cruise. The band that played in Horizons at 10:30 was very good. Their Beatlemania tribute night was attended by 200 people - the most I've seen in Horizons that late. They also did an Abba tribute that was popular as well. The cruise director, John, did a great job. He was at ease with his job and was enthusiastic without being over-the-top. We went on the ship's shore excursions and found them to be good. I know that some people prefer private tours but I really cannot complain about any of the excursions that we took on this cruise. We had exceptionally good tour guides in St. Petersburg. Very articulate, knowledgeable, professional and friendly. You have to negotiate through the crowds at The Hermitage no matter if you're on a ship's excursion or private tour. At the Faberge Museum, our group was only 16 people. Gdansk was another port where we had an excellent tour guide. One word about the wi-fi on the ship. Terrible. This is something that Oceania should improve on if they think that being competitive with other cruise line's wi-fi is important. I just wanted to check my email and use basic internet for 20 minutes a day and this was very challenging. Disembarkation in Copenhagen was smooth and on-time. One word of caution if you're trying to grab a taxi and that is to be prepared to wait in line for an hour or more. We pre-arranged a private car with our hotel and it was well worth the bit of extra cost. Read Less
Sail Date: June 2019
We selected this cruise, because other friends were going. There were very few children in this cruise. It is more for mature adults and senior citizens The Riviera is an excellent ship. Embarkation and disembarkation went ... Read More
We selected this cruise, because other friends were going. There were very few children in this cruise. It is more for mature adults and senior citizens The Riviera is an excellent ship. Embarkation and disembarkation went smoothly. The kitchen took a long time to serve at night and it was very difficult to be on time for entertainment and other activities. As a general rule, the experience was very good, but some of the tours offered by Oceania were below standards. Ex: we had selected SCENIC CADIZ AND FLAMENCO. The brochure promised at the end of the tour (approximately 12 Noon) to take us to a "Tablao Flamenco La Cava", but the tour guide was instructed to take us at the beginning of the tour (9 AM). Obviously they had included ham, cheese, bread and sangria, but everyone had breakfast at 8 AM; therefore, we couldn't eat or drink anything. Read Less
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