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Sail Date: April 2019
Chosen as first family cruise experience, departure dates and location fit with school holidays. Embarked & disembarked Valencia, Itinerary (Valencia, Marseille, Genoa, Civitavecchia, Palermo, Cagliari, Palma, Valencia.) Aurea Spa ... Read More
Chosen as first family cruise experience, departure dates and location fit with school holidays. Embarked & disembarked Valencia, Itinerary (Valencia, Marseille, Genoa, Civitavecchia, Palermo, Cagliari, Palma, Valencia.) Aurea Spa experience package with Premium Drinks package upgrade. Deck 10 Forward Suite with Panoramic window. PRE-BOARDING As others have noted MSC Website coded by a ten-year-old, post booking was impossible to complete web check-in as site rejects valid date and address formats. NB Even once given over phone to customer support, you will randomly change sex or your passport details will again disappear! Different customer support telephone operators will give you different excuses and explanations. One stated each passenger had to have different emergency contact details! (not true) In total, Travel booker and MSC regenerated booking confirmation over a dozen times. Four days before embarkation still no e-tickets; took travel booker an hour on the phone to ensure these were indeed generated and dispatched. EMBARKATION We flew into Valencia day before, stayed on land overnight and took sometime time to see Valencia. Taxi to Ferry Terminal for embarkation at scheduled timeslot. (Driver was unsure where MSC cruise embarked, but this was correct, MSC tent and flags outside) No queue at priority check-in, quick check of e-tickets, luggage handed over, upstairs for Orange juice and water, check of travel documents, through security, on to transfer bus to ship, board ship, photos for security, wristband for youngest child, staff upsell of drinks package not required, upwards to cabin, cruise cards ready on table. Went for quick familiarisation stroll of the ship, after second drinks purchase, it became apparent that card code didn't have the upgrade and extras in room were also missing. Visit to reception recoded the card and room extras appeared the next morning. Whilst at reception pre-authorised credit card on the terminal and opted out of the daily service charge option. (Our preference was to tip steward and waiter directly). DINING Had 'My Choice' dining in Black Crab rather than first or second sitting; chose to reserve for 8pm each night which gave enough time to finish and stroll to 9:45 show. NB Without reserving you may well have to queue or be told to come back later. (On In port night, was one show and anytime dining for all) Menus choices were excellent; even youngest preferred it to set kids’ menu options. Portions were sensible European size. Typically, two vegetarian starters and mains, soup, meat, fish, fruit, cheese and desserts; emphasis on Mediterranean cuisine and sea food; bread, side veg and simple grilled chicken or fish if nothing else takes your fancy. (Main buffet is self-serve for food with simpler fare) Wines by the glass in restaurants; didn't get to see the bottle, so never quite certain whether it was what was requested. Sometime waiters presumed we were on easy house wine package which is best avoided, (‘premium’ wines were acceptable and grapes recognisable, but not outstanding.) Wine and beer selection in La Cantina differs from restaurants and other bars and was noticeable better. Formal night, white night, floral night, dress how you like, didn't notice anyone unsuitably attired for restaurant vs. buffet. HINT: Black Crab has breakfast and lunch menus in addition to buffet and is quieter than the rear buffet. Piazza has early continental breakfast and all-day cakes & sandwiches, although they were quite dry. Tasty fancy coffees in Piazza, Cafeteria coffee in bars and buffet. Sports bar serves food from 2pm till late for anyone who skipped lunch or dinner. Boys liked Hot dogs, burgers, onion rings and fries;( freshly made and noticeable better than buffet premade ones. Although fries pre-salted.) ‘Eataly’ chargeable restaurant was closed couple of days into cruise, as being refitted as Butchers Cut. We weren't advised in advance, but weren't bothered as stuck to our prepaid package options. ENTERTAINMENT We took in the show every night; enjoyable mix of song, dance and acrobatics. Particularly enjoyed Queen and Tina Turner tributes. Principal dancers were excellent, Lead singers good, some of the backing dancers less skilled. Invited dance schools also put on performances. On Sunny days, we took advantage of 'Top 18' deck once found! Much calmer than the main pool area, although no waitress service and nearest toilet at Aft bar and pool. Rattan beds are extra charge. NB 'Top 18' is not adults only, although 'Garden Pool' is. All pools are seawater and take a while to warm up during the day, even the indoor one. Jacuzzis are hot and popular on chillier days, decks get hot in sun so bring along some footwear; avoid the Smokers corner on deck 14 and near Casino on deck 6. Check out Black and White lounge for evening pre-show dance lessons and post show fun if you have the time and energy. Other bars have mix of jazz, Latin, piano and guitar live performers, with particular emphasis each evening. i.e. Beatles / Abba/ 60s. Gym open from early to late, only busy in afternoon pre-dinner. Extensive range of fixed weight machines plus free weights, half a dozen treadmills and fixed bikes, stretching area. All in working order. Towels and water available. TIP: Running on lifeboat decks better option than deck 15 which has too many sunbeds and other obstacles. Our package included Spa access and a massage; eldest son could use gym and spa, but not under 12. For us and other European couples having separate saunas and steams for sexes was unexpected, particularly since swimwear is mandatory, so we mostly ignored it and mingled. Massage treatments were competently delivered and at the pressure requested, although if not included in your package, overpriced; look for daily promotion discounts. NEG: Drinks in Spa bar not covered by Premium drinks package. SERVICE Room was cleaned every day and beds made up every evening whilst at dinner. Choice of pillows available. We were all comfortable on the mattresses and pillows provided. Aircon kept a consistent temperature without disturbing sleep. Especially impressed with lack of noise from adjacent cabins, bathrooms or corridor. Far superior to many hotels. Entry and exit for onboard and embarking / disembarking passengers was well managed. Only queued onetime when arrived at same time as excursion returned. DOWNERS Safety drill announcements hard to avoid and daily; need ear plugs, plus bar service reduced during drills as staff involved. Couldn't control temperature / humidity in Sauna or turn off music. Read Less
2 Helpful Votes
Sail Date: April 2019
Cruise critic, notes from the brand new MSC Bellisima... The newest of the MSC fleet, Bellisima is massive, wide, and very, very crowded. Ship. There are advantages to its size, but many disadvantages too! The price for its size, ... Read More
Cruise critic, notes from the brand new MSC Bellisima... The newest of the MSC fleet, Bellisima is massive, wide, and very, very crowded. Ship. There are advantages to its size, but many disadvantages too! The price for its size, comes as opposite to your logic, the balcony suites!! Shoe boxes, (better) have been reduced in width to accommodate more rooms (boxes)! The design has changed the interior to putting the bed near to the window and the sofa next to the heads. On that front, there has been no shortage of hot water, at night the sound of those rooms above, having a shower or running water, can be loud. Everything is bright and new, yet only weeks old, signs of blistering rust, fester in awkward places. The crew as always, are Great! really helpful and accommodating. Some we have known from previous MSC cruises, don’t like the larger ship. It has lost its personality. For the the girls, women and wives, there are plenty of shops! If your in the market for watches, some extremely expensive(€53k)!! Down to tacky 2x €40! This ship was designed specifically for the Med. and less dangerous seas, not for open seas, ask those who travelled out from Southampton! Not good. The shopping plaza will blow your mind! It’s roof is an LED, picture scope, changing scene every few minutes, similar to that seen on the Dancing on Ice back drops. A wonderfull sight to see! Truly beautiful. From previous cruises, the traditional leaving port to Andrea Botchelli and Sarah Brightman singing ‘time to say goodbye’ has been deleted, no longer to thrill the passengers as this Cruise Director ( probably the worst we have ever witnessed), refused to play it!? Andrew Botchelli was in Southampton for the christening ceremony with Sophia Loren, he will be less than enamerored, when he finds out! He was so pleased to learn of the accolade. Shame really, out loud on the tannoy, it fits well with the MSC image, as the ship leaves the port, the recording blasting away! Other cruise lines now do the same, but MSC was first! The food is Good, really good for bulk cooking. The most picky eater would not go hungry. I have no intention of being rude, but how some of the foreigners stack up their plates,only to ditch it 10 mins later. With such a very large passenger number, queueing for food is a nightmare. This very much is the same for getting on and off the ship! Long waits! Double the passengers, but not the staff or exits and it’s a disaster waiting to happen! As above, there are quite a few other matters that can apply too! The theatre, emergency practice, let alone forbid it should ever happen for real! Hey? Perhaps the captain will get off first! Costa on the rocks sir? With ice? One of the other nigly small items is the changing of the drinks packages. One thing other lines should have followed(Cunard)! Obviously MSC found they could screw you out of more money this new way! and the new fantastica package goes far less further than it did! The once formal evening has gone. Not one evening suit to be seen. Shame! Yes shame, we forget the ladies love to dress up! On the Gala night, shorts and tee shirts were seen on many! Bad news is, the staff did little or nothing to stop it. The ship! Yes too big! Too crowded, too many queues, oh yes! There was enough deck chairs, but no staff to organise how far they could go! Main areas were jammed in 2 cases. The ship? An absolute joy to sail in. Even the most sea sick person could manage! Very little roll or pitch! Well done the designer or ship architect. NOW YOU CAN TAKE YOUR MOTHER! There is some good entertainment on board. The nightly shows are well put together as are specialty shows like ‘Circ Du Soliel’, but the ad says, specify! Gourmet food. It is not! Wet, over cooked veg, hard over-baked specialty Potatoes are part of this act! Now in the bin. I did have cause to complain that one time, as my plate went back with no other replacement in sight. But those artists Read Less
Sail Date: April 2019
This was our 8 cruise and the second with Msc. We choose this cruise because of the itinerary. We are a couple in our late fifties. Embarking in Venice took several houres and here they can do a better job. Stateroom. ... Read More
This was our 8 cruise and the second with Msc. We choose this cruise because of the itinerary. We are a couple in our late fifties. Embarking in Venice took several houres and here they can do a better job. Stateroom. We had a suite om deck 10 and it was very nice with a good bed, lots of space, å nice bathroom and a good balcony. Everything was kept nice and clean by our cleaner. Food. We had breakfest at the buffet, lunsj mostly in the buffet and one day in the restaurant and dinner every night at the restaurant at deck 6. All the food we had was wonderful and the service by the waiters was excellent. Drinking package. We had the non alkoholic package with water, coffedrinks, soda, none alkoholic softdrinks etc. and they were all very enjoyable. Smoking. We dont smoke. There are no smoking at the balcony any more . Only place inside were people could smoke was in one bar. We were not there and had no problem with smoking people. I never smelled any sigarette smoke at all. Entertainment. This entertainment ensemble is one of the best I have seen. They have wonderful singers and dancers. We saw every show. They were brilliant. Every day we were out on a organized tour and they were all good. We did Sibenik and Trogir in Croatia, Kotor and Perast in Montenegro, Ljublijana in Slovenia and San Marino in Ravenna. Every tour well organized. There were a lot of different activities day and evening on the boat to choose from . As we were out most of the day the evenings went to dinner, show and dancing. Would I cruise on this ship again. Yes with no doubt. Thank you for a wonderful week MSC Lirica. Read Less
Sail Date: April 2019
It was my first time I embark on Msc cruise were I realized Msc is the only cruise with a lot of entertainment ,on board and offshore .i chose MSc because I had been gallivanting a lot using a different mode of transport such as trains, ... Read More
It was my first time I embark on Msc cruise were I realized Msc is the only cruise with a lot of entertainment ,on board and offshore .i chose MSc because I had been gallivanting a lot using a different mode of transport such as trains, flights touring to different places so the other day I thought of touring to other different places using a different mode of transport ,that’s when I thought of Msc cruise .my experience with Msc cruise was awesome, unbelievable , everything was so perfect starting from a warm welcome on board , beautiful cabins clean and fresh , not forgetting 24 hours room service and extraordinary service offered to all people on cruise regardless of their race,gender, religion .As for activities they were galore, restaurants so appetizing,their food were so perfect you got to choose what type food you want to eat whether you are a vegetarian or not everyone was accommodated. For fitness there was a gym with a lot of equipment for exercising, Read Less
Sail Date: April 2019
We dreamt of doing a boat cruise for quit a long time already and when it eventually happened it was the best holiday experience ever! Everything fell in place as planned and it was fantastic! The ship is overwhelming beautiful and the ... Read More
We dreamt of doing a boat cruise for quit a long time already and when it eventually happened it was the best holiday experience ever! Everything fell in place as planned and it was fantastic! The ship is overwhelming beautiful and the service the best ever! Adrian Godoy served us with dinner and his service was excellent. The room service was the best and the person bent over backwards to accommodate us on the last day with our laundry, since I have waited too long to hand in the last bundle of laundry. Everything went smooth and we had no problems with anything at all. We can't wait to start planning our next trip with the MSC. We hope to visit Italy along with the MSC Bellissima. We did explored Durban the day before our departure and our daughter was fortunate enough to be chosen as a volunteer to touch a dolphin at UShaka World. Embarkation and disembarkation went smoothly. We would just wanted to stay on the ship longer on the last day, but unfortunately our group had to leave very early that Friday according to the MSC's arrangements. The ship is beautiful inside and out and we could not stop taking pictures of all the different levels inside. We spent most of our time on deck 13 and went there early every morning to take beautiful pictures of our daughter and sunrise in the background. Thank you very much for a lifetime experience! Read Less
5 Helpful Votes
Sail Date: April 2019
The ship is not giant which I liked, not brand new but clean and in good repair Cabin was good size with king bed and unobstructed window-lots of storage space. In room fridge with beverages to buy-we didn’t but there. We had a ... Read More
The ship is not giant which I liked, not brand new but clean and in good repair Cabin was good size with king bed and unobstructed window-lots of storage space. In room fridge with beverages to buy-we didn’t but there. We had a really comfortable bed/pillows/pleasant room-service on the room was great. Shower that many have made comments on- we did not have a problem-small but just watch the curtain The spa lash pad. Servers were attentive and there were no long waits for bar service, and servers were generally very pleasant. Food- pizza very good, grill hamburgers and hot dogs, fries also very good, buffet I will give a good but leave off the very mostly because I don’t care for buffet food and the hustle around serving yourself. Seated dinner, was well served, good food not gourmet. But considering the price.... you can upgrade but we didn’t Pool area- two pools with deeper areas and section for shallow kiddie splashing-very clean. There is also a great little splash area for little ones fun. Several nice bar areas some with musicians- we liked the rum bar and Carib music. Casino plenty large and some times with lower minimum for betting3-5 dollar blackjack. Casino staff were all pleasant. We went to two evening shows and choose not to spend additional time at them. They were okay not my thing. Activities were available during the day for those who did not go to the shore. We did not partake of any spa service so I cannot comment on them. Going ashore- like many cruise ships precedence is given to those who booked through the cruise line so expect that. In Cuba we got in line an hour ahead of time with plans for a private tour and were shuffled in with those who had a msc excursion so that was nice. I am an American so used to when you stand in line you take turns..with a large group of people with different cultural backgrounds you see the differences here. People cutting in or pushing ahead. MSc staff tried to control bu there are just some who think they should take priority over everyone else and these tended to be non-Americans, sorry but that is my observation. I enjoyed the different cultures all the time except when waiting in line. We met some very nice people. In Mexico be aware people will ask for and expect tips. Ports-costa maya private beach day booked outside of cruise, very quite, very secure, small private resort- included transportation paid ahead of time and bonus no one trying to sell you stuff. This was really a great day. I spoke with someone else who did not have the same experience at another beach resort with the taxi driver demanding a $100 Tip to take them back to port at the end of the day, so play close attention when booking Cozumel-private excursion, discover dive, rum tasting, lunch and Jeep tour-nice dive,, lunch okay, tequila tasting fun but high prices. We bought but probably paid more than it was worth. The guide told us the weather was bad on the other side of the island and kept hinting that the tour would be shorter due to weather. We insisted on the tour anyway and surprise there was no rain or wet roads when we got there. So we ended up a little suspicious about a desire to cute the event short. There is beautiful ocean views and very nice to get away from the tourist area. It was so nice that we are pretty sure that my husbands iPhone decided to stay on the beach there or in the Jeep. It was time to upgrade anyway. Cuba- the reason we booked this cruise. Havana was very interesting and again we booked privately, having the same guide for two days. Don’t miss the classic cars, jazz club, local restaurants. Souvenirs seem to have pretty much set prices. We came away with Panama hats and rum. You will take a hit when exchanging American dollars for CuC. Every one treated us pleasantly and Cuba was a great experience. I would recommend this cruise to others and hope my comments help others.. Read Less
3 Helpful Votes
Sail Date: April 2019
We chose this cruise for a great deal and because the ship looked great. We were keen to find another cruise line to widen our options. Sadly, this was not to be. Firstly, there is a long list... only 5 people checking in about 300 ... Read More
We chose this cruise for a great deal and because the ship looked great. We were keen to find another cruise line to widen our options. Sadly, this was not to be. Firstly, there is a long list... only 5 people checking in about 300 people between 330pm and 430pm at the port of Civitavecchia - rude staff and it took forever. We were so late on board (520pm not 430pm) we had to go straight to our room for our life jackets (yes really!) and go to our muster point. Staff talked to themselves and ignored the cruisers. They were hopeless. We were there almost an hour -gasping for a drink and totally fed up after 2 long waits. Eventually we got to our cabins - highlight - cabins are lovely and very clean. Then we tried to sort out our dinner reservation having found out that MSC had changed our 830pm to 930pm - far too late to eat. We had no luck so ate at the buffet - this was ok but no better. Alot of pizza and pasta - so much for MSC aiming to broaden their appeal and market. The next day arrived in Sicily. Breakfast buffet was fine but always the same - no variety. Lunch buffet back on board was again ok at best. Limited options again if you didn't want Italian fair. There were huge pizza, pasta and salad areas. Two dessert options- both the cheap, cream filled sponge finger cake option. Common at all times.. I saw nothing else in terms of hot puddings, creme brulee/mousse type thing. Disappointing.Later on we tried to book our earlier evening meal in Black Crab - the manager could not be less bothered. Rubbed his head and said fully booked earlier - you'll have to come and queue - this is all because THEY changed our time! When we did get to the dining room it was such an anti-climax. The food choices on the menu we had in the Black Crab were poor- 4 options - I only eat fish so two were out. But the meals were unappetising and poor quality e.g lasagne night - only a lump of lasagne about 4x5 inches on the plate!! No vegetables! Nothing else. It looked dried out and unpleasant. I had risotto - it was ok but no better. When we sat down on nights 2-4 there was no bread or butter - we had to ask. Glassware had not been replaced either. Basically the wait staff were lazy and self obsessed - they were having a great social time whilst cruisers waited for drinks, orders and food!! It was shocking. We had to ask twice for drinks one night and even then the white wine was warm!! Appalling experience. We were only told about the fixed menu and the lobster/fish options in the speciality restaurant when we were honest about how we had found the dining room. Then there was the embarking after days out expereince - the queues to get back on were awful - such slow service and no greeting, no banter with cruisers. So poor. Finally, disembarkation - told we could get off in Valencia and then they kept us all on lower level 4 in a stairway for an hour!!!!! People were fuming as they had connections to make. We were also told there was a bus for luggage (?) so as we got off we prepared to use it to suddenly see taxis - were told no taxis by MSC!!!! Shocking. Customer service is non-existent. Entertainment was awful -- nothing going on during teh day and poor shows - all very Italian focused - not one of the good shows mentioned in other reviews. The Luna bar had a good double act who were lovely. The singer in the main area for entertainment at night was ok but did the same songs each night!!!! The CD - never met - never saw and never heard about!! The Master Chef at Sea - 30 minutes of a stupid quiz to find contestants - beggared belief. Hygiene - forget it. Never saw one person clean a thing except two giggling young men scraping the metal on the stairs. Never saw anyone wiping down lift buttons, stairway rails or anything. No one in the buffet checking the cleansing fluid is used. No reminders about cleaning hands. I saw people taking food with hands eg a man took a handful of almonds!!! Just shocking all round. Noro virus risk is high on board for sure. In short - go on here for poor food and to be ignored. Would never go with MSC again - the ship and cabins are lovely - what a missed opportunity MSC. Get some decent chefs and train your staff what customer service is. At every opportunity if it could go wrong by them, it did. Heartbreaking we spent hard earned money on this and it was my sister's first cruise. Wish we hadn't bothered. We read the American reviews and thought it was fussy American critics - sorry, no! Do not book this ship. You can do better with your money - even Costa was better than this, as we told them when we found our bill miscalculated - we had someone else's - we had drinks packages! Even that they got wrong. Read Less
Sail Date: April 2019
Booked this cruise nearly 2 years ago. I have sailed with MSC a couple of times beforehand so I had an idea what to expect. We embarked at Genoa, as we had stayed overnight in a local hotel we boarded early so that part was very ... Read More
Booked this cruise nearly 2 years ago. I have sailed with MSC a couple of times beforehand so I had an idea what to expect. We embarked at Genoa, as we had stayed overnight in a local hotel we boarded early so that part was very easy. What we did not like was we were hassled to have our photo taken prior to passport control. We told the photographer the we did not want these as we would not buy them as we were in our travelling clothes (not a good memory) in order to get past them we eventually let them take our photos (more on this later in review) On boarding the ship we were impressed with the interior all nice and sparkling, we took our hand luggage to the cabin. First impressions very fairly positive. We got changed and quickly headed for a hot tub as we thought ship was going to get very busy later on. We headed for the buffet, seemed to be a good selection to choose from. Later on we looked at the daily program, this advised as that our 8.00pm dining time had been put back to 8.30pm, so we decided to watch the show. when the show had finished we made our way to the lighthouse restaurant on Deck 6, we met the lady at the front door and she said that we were late and the restaurant was closed. We told her that the program said dinner was at 830 but she did not know this. She called over the restaurant manager and explained the situation. he eventually let us in together with about 50 of us that had also read the program. Food was OK but portions small, as most days the food was warm but not hot. The menu makes food sound spectacular but it is as most places nice patterns on a plate with a bit of sauce applied with an upside down spoon, We went back to cabin to unpack, by this time the bed located in ceiling void was down, only problem was poor design that the ladder stopped the wardrobe door from opening (if wardrobe had been located 1 foot nearer to door the would not have been this problem) Bathroom is small but adequate, nice shower but not enough room to dry yourself. We could not find the bin at first but we eventually found it under sink by giving a panel quite a tug. As the cruise progressed we wanted to try out some of the things on offer on top deck, I wants to do the Himalayan ropes course so I got up there quite early. when it was my turn the chap said where is my blue wristband (I had no idea what he was talking about) he told me to go to reception on deck 5 to get this. (I was not happy) Later in the day I went to reception to get this wristband, reception did not know what I was talking about. I went back up top and saw a different person and he said I had to go to a little table the was hidden by the top of the slides to sign some for of waiver. (I did a ropes course of the Carnival Horizon and there was no such hassle, they even had little lockers to but your pocket stuff in as you were not allowed it on the course). I said can I leave some stuff here but was told this was at my own risk. It was soon noticed that there is a lot of charging for the extra activities. this annoyed me as I had been on the Splendida a couple of years ago and to do the bowling, racing car and 4d cinema was a fixed price of 35 euros for everyone in cabin for the whole cruise (7 days) no such luck on this, MSC operate a thing called fun pass which I think is the wrong choice of phrase. it is not a pass in any way. It is a scheme where you but so much credit a you are given a little extra for free, only trouble is that the racing car is 10 euros a go and only lasts 5 minutes so entertainment will not last long unless you have very deep pockets. the 4D cinema was excellent but again very expensive as was the 10 pin bowling. Only on the last day did I do any of the activities (my son 1 go on the racing car and each of us 1 go on the 4D cinema and boom 15 minutes later you are 25 euros worse off. A few days into the cruise there was a photo package on our bed, we had a very quick look and realised that these were the photos they had taken when we boarded, they looked awful. We put them in the pocket shelf under the TV. A couple of days later. I noticed there was a charge on our account of 35 euros from the photoshop, we went to reception to complain as we found there was also a little slip of paper in this folder that said I had to tick a box to say If I wanted them or not. The reception said that I should fill this in. I pointed out that this practice is unfair, I told them that if I want something I will go to the place, pick it up myself and go and pay for it in the standard tradition. I did say to them that if a were to leave a dirty sock in my cabin with a note inside asking for 10 euros with a tick box yes/no (same difference). Zoe (the in cabin assistant is a total waste of space, less said the better on this so called technology) Plenty of storage space in a relatively small cabin, 2 large wardrobes and a very small safe. Buffet food during the day times could be a bit hit and miss Breakfast was plentiful but the 2 downsides of the buffet are 1/ People wandering aimlessly about, not realizing that a queue is forming 2/ The button to press when you want a drink you might have to press it at least 6 times. We had the Cirque du Soleil including in our booking. It was Ok but nothing to write home about. The Galleria Bellisima is quite spectacular looking but that is about it, the tiny area where entertainment takes place is too small With such a large ship I think they need to have 3 decks of entertainment as the galleria is a huge void of space covering two floors where on smaller ships the are more bars and areas to watch something a little different. This does not exist on the Bellissima so that is a big no from me. The theatre is Ok, thankfully the shows are only 35 minutes long and too samey too much dancing. When shows finish the galleria gets packed very quickly, I found it easier to go up to deck 7 and walkalong With a ship of this I was surprised that we were bobbing up and down from Malta to Barcelona via a sea day. on board Activities via games and quizzes were virtual non existent We had the Easy package which you are limited to Heineken if you wanted a beer, Bar list state 40cl but when you get your drink you find the glass is only just over 3/4 full. We did order a smoothie but when we saw the banana they put in it, there is no way we were going to drink that. Be careful if you have allergies in the MDR as the waiters seem to be a little vague on what this means. 2 on our table had a nut allergy. so the head waiter had to really look after them as some of the items bought out DID contain nuts. My wife booked a hair appointment, she attended on time but was told she was an hour late. they did realize that they were wrong but did not apologize, to a woman getting your hair done is supposed to be a pleasurable thing, but my wife was not happy with this experience. Disembarkation was very easy. Read Less
1 Helpful Vote
Sail Date: April 2019
We chose this cruise as it was stopping at ports we wanted to visit on dates when we wished to be away. The Bellissima is a stunning looking ship and has something for everyone. Our cabin was on deck 10 midship and was lovely with a ... Read More
We chose this cruise as it was stopping at ports we wanted to visit on dates when we wished to be away. The Bellissima is a stunning looking ship and has something for everyone. Our cabin was on deck 10 midship and was lovely with a balcony, reasonable space and being a new ship did not show any signs of wear and tear. Our cabin steward Genesis was attentive, friendly and always happy to see us. He maintained our cabin beautifully and recognised a particularly special date that we celebrated whilst on board ship. At this location on the ship it was difficult to know whether the ship was moving it was so quiet with no noise from adjoining cabins or fromthe engines. Our allocated restaurant was The Lighthouse on deck 6 excellent choice for us as we had a table for 2. The menu was varied and offered something different every day to suit most requirements. Meals were well presented and of good quality. Service was excellent and the staff who served us each day at table 479 were Carissa and Abdul and are worth a special mention for their professionalism and attention nothing was too much trouble and again went out of their way to celebrate our Ruby Wedding Anniversary. Breakfast and lunch served in the Marketplace was a challenge. There was plenty of choice and something for everyone but the shear numbers of diners at any one time made the experience quite stressful. The staff were as efficient and patient as they could be given the logistics of numbers and seats available at any one time. There were good shows on board and plenty of entertainment for all ages. The musicians who played in all of the areas were first class with music choices to suit all tastes we particularly liked the Jazz trio who played each evening on Deck 16. We purchased the Cirque Soleil show and dinner at 40 euros each which was very good value for money . The show was excellent, food very good and Alwyn and his team served everything beautifully so that dinner was served before the show commenced. We have scored food at 3 because of the breakfast and lunch experience. Weather whilst on board ship was not particularly good so consequently much of the outdoors facilities were not in use. They were however very clean and well presented with water facilities to suit all tastes the water park on deck 18 would be great fun for families. We enjoyed our holiday we would cruise again but not for cruising sake but to see particular places that are included in the itinerary. We did not book MSC excursions but instead booked with local providers in Naples we did a tour if Naples and went to Pompei in a small group of 6 with a very knowledgeable guide. In Messina we did the same and rode the cable car to the top of Etna and visited Tourmina. Again an excellent excursion with small numbers and a local guide. Every other port we did our own thing and really enjoyed. This cruise met our expectations and we would consider MSC in the future provided the itinerary met our requirements. Read Less
Sail Date: April 2019
It was our second time with MSC. The first one was with MSC Fantasy and was very good. To start, embarkation lasted three hours, very stressful. We had to buy soap at the first port we arrived because the soap dispenser did not work. ... Read More
It was our second time with MSC. The first one was with MSC Fantasy and was very good. To start, embarkation lasted three hours, very stressful. We had to buy soap at the first port we arrived because the soap dispenser did not work. The menu at buffet and restaurants did not have many options, specially if you do not want to eat meat. They take a lot of time to refill food and coffee, when they do. Napkins at the buffet were dark blue fabric, dirty and smelly as well as the plastic glasses to drink water. Dining tables at the buffet were usually dirty, they did not remove the dirty dishes and stuff very fast. No enough tables at the buffet, it takes some time to find a place to seat. No shows at the theater for several days, even at sea days. However, one night there was the best show we ever enjoyed at cruises, with an Argentinian singer, Guillermo Guido. Great show. Instructions to connect to the Internet were not given to the rooms. After some time, we finally found the instructions on a blackboard near the Reception office. We wasted a lot of time with long lines everywhere because there were just a few officers to help you. It seems that they did not have bilingual crew. The library was very limited, not only the quantity of books available but also its schedule. The person in charge of the library did not speak or understand basic Spanish, in spite of most of the passengers were Argentinian. The crew looked very tense and did not smile at any moment, they just did the minimum required with a tired face. Finally, they charged for water and everything, even for the only scale they had at the gym, $9!!! Read Less
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