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A scenic River Cruise sounded great, but, in the end, it was one of the worst experiences of our lives (and definitely the most expensive). The Queen of the West is an old renovated ship and did not have many (or should I say "any"??)amenities. The "exercise facility" consisted of one stationary bicycle and one elliptical which were found on the top deck in a public seating area. The rooms were TINY and the staff was extremely inexperienced. Staff were all college kids and nice enough, but with very little experience. The cost of the cruise was EXORBITANT. No choices for Shore excursions--You either went or you didn't, with no options. Staying on the boat was not really an option either since there was NOTHING to do--no shops, no cafes, just a makeshift library with one computer (which was never available)and two lounges with chairs and magazines. Shore excursions were pricey and definitely tailored to the elderly. NO active excursion options for kids. Entertainment after dinner consisted of an hour or so of local musicians. By 8:30 PM the entertainment was over and evidently, it was bedtime for all!!! Food was sub-par, but, in all fairness, did get better as the week progressed. I am appalled at how much money I paid for this family vacation. Definitely NOT worth the price. Will NEVER cruise with this company again.

American Cruise Line's Queen of the West-BIG disappointment

Queen of the West Cruise Review by amberrr333

5 people found this helpful
Trip Details
  • Sail Date: June 2011
  • Destination: USA
A scenic River Cruise sounded great, but, in the end, it was one of the worst experiences of our lives (and definitely the most expensive).

The Queen of the West is an old renovated ship and did not have many (or should I say "any"??)amenities. The "exercise facility" consisted of one stationary bicycle and one elliptical which were found on the top deck in a public seating area. The rooms were TINY and the staff was extremely inexperienced. Staff were all college kids and nice enough, but with very little experience.

The cost of the cruise was EXORBITANT. No choices for Shore excursions--You either went or you didn't, with no options. Staying on the boat was not really an option either since there was NOTHING to do--no shops, no cafes, just a makeshift library with one computer (which was never available)and two lounges with chairs and magazines. Shore excursions were pricey and definitely tailored to the elderly. NO active excursion options for kids.

Entertainment after dinner consisted of an hour or so of local musicians. By 8:30 PM the entertainment was over and evidently, it was bedtime for all!!! Food was sub-par, but, in all fairness, did get better as the week progressed. I am appalled at how much money I paid for this family vacation. Definitely NOT worth the price. Will NEVER cruise with this company again.
amberrr333’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Rates
Ages 16+
Service
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