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This was our 5th cruise with Celebrity. The weather and ports were beautiful but the cruise left us wanting more...more attention to detail, better quality and more variety in food choices, better air arrangements, more variety in activities, especially on sea days. Simple activities like movies during the day or live music other than while we are eating supper (main seating) would have been better. Also, it would be nice for the activities staff to have alternate plans for days when it is too cool and too rainy to play pool games. Many shows were only offered once a night which made it appear that they were trying to save money by paying the entertainers less. We notice a lot more extra fees for activities that really shouldn't cost anything extra, a lot more recorded music rather than live, and little notes announcing extra fees for water, towels, etc. all over our cabin. We booked with the cruise line through their 800 number in Miami. We found the agent to be very helpful and easy to contact until we made our final payment. We're still waiting for him to return calls made after that. We were able to have some questions answered by calling Captain's Club, but we tended to get different answers, depending on who we asked. We made our air arrangements through custom air, months in advance but when we received our final papers, the arrangements had been changed and when I called, we were told we didn't have custom air after all even tho the person I had spoken to said we did. We did not arrive at the ship until almost 7:00 pst and were told that we would have to wait for the 8:30 seating for supper. Since we had traveled all day from the east coast per Celebrity's arrangements, this would have been 11:30 est so we declined and ate pizza on the pool deck, just pizza...no salad, nor anything else along with many others. This is the first cruise we've been on where they didn't take open seating on the arrival night. Our return flights from Honolulu were even less well planned. I would suggest that if you choose this route it would be worth it to go through your own travel agent and make your own flight arrangements. Ours were poor. We see lots of changes in the little things that make cruising enjoyable and wonder if this is the result of the RCI takeover. They seem to be adding extras for extra fees that used to be part of the package. The special restaurant, S.S. United States was wonderful and more like what the main dining experience used to be. The ship's appearance, overall, seemed like it needed some cleaning and polishing and picking up. Although the face to face staff seemed helpful, the folks in the white uniforms did not seem to care if we were there or not. Several times I was left standing in line behind them as they got their lunch or their beverages without so much as an"excuse me"or friendly nod. I also think Celebrity should consider embarking from San Diego and then making a visit to Ensenada as that bus trip is the pits. We were rushed to the bus, with a bottle of water and a small granola bar with no one from Celebrity to escort us or tell us what we were to do next. It was a long, dark and uncomfortable ride. I think Celebrity may be looking for new passengers but not worrying about keeping the ones they have had in the past.

Infinity - Hawaii

Celebrity Infinity Cruise Review by joe downes

Trip Details
  • Sail Date: November 2004
  • Destination: Hawaii
This was our 5th cruise with Celebrity. The weather and ports were beautiful but the cruise left us wanting more...more attention to detail, better quality and more variety in food choices, better air arrangements, more variety in activities, especially on sea days. Simple activities like movies during the day or live music other than while we are eating supper (main seating) would have been better. Also, it would be nice for the activities staff to have alternate plans for days when it is too cool and too rainy to play pool games.
Many shows were only offered once a night which made it appear that they were trying to save money by paying the entertainers less. We notice a lot more extra fees for activities that really shouldn't cost anything extra, a lot more recorded music rather than live, and little notes announcing extra fees for water, towels, etc. all over our cabin.
We booked with the cruise line through their 800 number in Miami. We found the agent to be very helpful and easy to contact until we made our final payment. We're still waiting for him to return calls made after that. We were able to have some questions answered by calling Captain's Club, but we tended to get different answers, depending on who we asked.
We made our air arrangements through custom air, months in advance but when we received our final papers, the arrangements had been changed and when I called, we were told we didn't have custom air after all even tho the person I had spoken to said we did. We did not arrive at the ship until almost 7:00 pst and were told that we would have to wait for the 8:30 seating for supper. Since we had traveled all day from the east coast per Celebrity's arrangements, this would have been 11:30 est so we declined and ate pizza on the pool deck, just pizza...no salad, nor anything else along with many others. This is the first cruise we've been on where they didn't take open seating on the arrival night.
Our return flights from Honolulu were even less well planned. I would suggest that if you choose this route it would be worth it to go through your own travel agent and make your own flight arrangements. Ours were poor.
We see lots of changes in the little things that make cruising enjoyable and wonder if this is the result of the RCI takeover. They seem to be adding extras for extra fees that used to be part of the package. The special restaurant, S.S. United States was wonderful and more like what the main dining experience used to be.
The ship's appearance, overall, seemed like it needed some cleaning and polishing and picking up. Although the face to face staff seemed helpful, the folks in the white uniforms did not seem to care if we were there or not. Several times I was left standing in line behind them as they got their lunch or their beverages without so much as an"excuse me"or friendly nod. I also think Celebrity should consider embarking from San Diego and then making a visit to Ensenada as that bus trip is the pits. We were rushed to the bus, with a bottle of water and a small granola bar with no one from Celebrity to escort us or tell us what we were to do next. It was a long, dark and uncomfortable ride. I think Celebrity may be looking for new passengers but not worrying about keeping the ones they have had in the past.
joe downes’s Full Rating Summary
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