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We anxiously awaited our cruise to Alaska since we have been to Alberta,Canada and saw absolutely breathtaking scenery and friends that have cruised to Alaska told me to expect the same. We arrived in Seattle and boarded the ship after waiting in moderate lines. There seemed to be a concierge class place to queue but we were directed into the main line with all passengers. There were no passengers in the CC "line". Our room was ready so that was great. The room was satisfactory, some rust and grunge in the bathroom, the balcony glass railing piece was filthy, and the bed was hard as a rock, but otherwise, the room was clean and kept clean throughout the cruise. Good pressure in the shower and always plenty of hot water. I was worried about the placement of our room so far toward the back, even though celebrity considered it mid-ship; I hoped I wouldn't become sea sick. You could certainly feel motion, but the Bonine worked well. Others did have problems on one particularly rocky night. The food was good. We enjoyed almost everything we ate except the majority of the desserts were not that great. Some were lovely to look at but needed to be spit out once tasted. The dining staff were very nice and not pushy about drinks. The service was almost always good. Only once did my husband's meal come so much before mine, that he had finished before I received my meal. We thought the ship was nice but didn't compare to Brilliance of the Seas in any way. Brilliance was bigger, of course, and just prettier, more glamorous. We wanted to use the hot tubs but every time we attempted (4 times) there were kids in all of them even though the sign says no one under 18 was allowed. Evidently the staff did not enforce this rule. They also had nothing to say when children raced through the ocean view cafe during mealtimes. The disappointment: There was an "electrical problem" on the bridge which caused us to leave Ketchikan 5 to 6 hours late. This caused us to miss the Tracy Arm Fjord and go straight to Juneau. This was to be the highlight of the "Tracy Arm Fjord Cruise" to Alaska. Major disappointment ! I was upset for obvious reasons but reasoned that at least we still would see the scenery of the famed "Inside Passage". Well, the evening we were to sail that area (it stays light until 10:30 or 11 pm), the entire ship blacked out and although the power was restored in under an hour and the captain said we would be leaving momentarily, the ship did not leave for another 2 hours and therefore we sailed the inside passage in the dark. We did receive a $200 shipboard credit but really, that hardly makes up for missing the reason we went on the cruise in the first place. Having spent close to $5000 to go on this vacation, a mere $200 just doesn't cut it. Celebrity, of course, has chosen to deny further compensation, as is their right per contract. All in all, I wish we had picked another cruise line and will in the future.

Infinity and Celebrity disappoint in Alaska

Celebrity Infinity Cruise Review by Nanci40

Trip Details
  • Sail Date: June 2010
  • Destination: Alaska
  • Cabin Type: Concierge Class 3
We anxiously awaited our cruise to Alaska since we have been to Alberta,Canada and saw absolutely breathtaking scenery and friends that have cruised to Alaska told me to expect the same.
We arrived in Seattle and boarded the ship after waiting in moderate lines. There seemed to be a concierge class place to queue but we were directed into the main line with all passengers. There were no passengers in the CC "line". Our room was ready so that was great. The room was satisfactory, some rust and grunge in the bathroom, the balcony glass railing piece was filthy, and the bed was hard as a rock, but otherwise, the room was clean and kept clean throughout the cruise. Good pressure in the shower and always plenty of hot water. I was worried about the placement of our room so far toward the back, even though celebrity considered it mid-ship; I hoped I wouldn't become sea sick. You could certainly feel motion, but the Bonine worked well. Others did have problems on one particularly rocky night.
The food was good. We enjoyed almost everything we ate except the majority of the desserts were not that great. Some were lovely to look at but needed to be spit out once tasted. The dining staff were very nice and not pushy about drinks. The service was almost always good. Only once did my husband's meal come so much before mine, that he had finished before I received my meal.
We thought the ship was nice but didn't compare to Brilliance of the Seas in any way. Brilliance was bigger, of course, and just prettier, more glamorous. We wanted to use the hot tubs but every time we attempted (4 times) there were kids in all of them even though the sign says no one under 18 was allowed. Evidently the staff did not enforce this rule. They also had nothing to say when children raced through the ocean view cafe during mealtimes.
The disappointment: There was an "electrical problem" on the bridge which caused us to leave Ketchikan 5 to 6 hours late. This caused us to miss the Tracy Arm Fjord and go straight to Juneau. This was to be the highlight of the "Tracy Arm Fjord Cruise" to Alaska. Major disappointment ! I was upset for obvious reasons but reasoned that at least we still would see the scenery of the famed "Inside Passage". Well, the evening we were to sail that area (it stays light until 10:30 or 11 pm), the entire ship blacked out and although the power was restored in under an hour and the captain said we would be leaving momentarily, the ship did not leave for another 2 hours and therefore we sailed the inside passage in the dark. We did receive a $200 shipboard credit but really, that hardly makes up for missing the reason we went on the cruise in the first place. Having spent close to $5000 to go on this vacation, a mere $200 just doesn't cut it. Celebrity, of course, has chosen to deny further compensation, as is their right per contract.
All in all, I wish we had picked another cruise line and will in the future.
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