Viking Embla Cruise Review by elke28
- Sail Date: July 2019
- Destination: Europe River
- Cabin Type: Veranda Stateroom
From the time we boarded the Embla to the time we got off the buses in Budapest the trip was a disaster. Viking knew before we ever boarded the ship that it was broke but wanted us to board so they could still get their money for the cruise.
We could tell something was not right when we went to our room and the a/c was not working properly and all the other passengers were complaining about it as well and the common areas were just plain hot.
We departed that night at 11pm and literally crossed the river and docked again. We were then informed that the boat had a generator problem and they were bringing in a technician to repair the problem. After 2 days stuck there with no a/c or toilets we finally attempted to sail further. The ship made it 1 day and traveled only a short way so we docked again in a small town where we were put on buses and bused to Belgrade a 12 hour bus trip with just 2 stops. 1 bathroom break and 1 stop for lunch. The toilet on our bus was broke and backed up making our bus smell awful. By the time we reached Belgrade it was after 9pm and they offered a buffet dinner at 9pm at night. After 2 nights and 5 buffet meals later we were again loaded on buses and this time it was 13 hours on a bus to get us to Budapest. During the trip one of the buses broke down and one of the Viking crew members used his belt to make a temporary repair. Our bus was leaking very bad during a rain storm and a passenger actually used a umbrella to stay somewhat dry.
We finally arrived in Budapest after 9pm and again they served us a buffet dinner late at night. The next 2 days were again all buffet style meals that you can get at Golden Corral.
We were told by a Viking represenative that we would be contacted by Viking shortly after we arrived home. That did not happen. They just refunded a portion of the cruise only amount back into our bank account without ever discussing this with us. The amount was not even close to what we actually paid for the cruise and when I called customer service he explained that it was for the river portion only because we were provided the hotels precruise and post cruise. We were refunded 50% of the river portion and a 25% discount on a future cruise. Why would we ever consider a future cruise. Ridicoulous.
The representative told me Viking considered this a very fair offer but they would up the 25% discount to 35% for us if we signed a disclosure agreement to keep our mouths shut.
Vikng from start to finish was never honest with us and could care less about the safety of the passengers. They knew from the very beginning the ship had issues and we should not have ever boarded the ship. We never received a safety drill prior to sailing which we only did 1 day of. When we returned home we reseached the Viking Embla and saw that on a previous cruise in June just before our cruise the ship had been involved in a accident that damaged the generator. The same problem we had which apparently never was fixed properly.
This cruise was supposed to be a trip of a lifetime and we had heard many good things about Viking in the past but they apparently now only care more about the money than the safety and experience their passengers receive.
My wife and I have been on many Ocean cruises, some good and some great but this trip was a disaster from start to finish and beyond.
If Viking had done the right thing and refunded us 100% of the cost of the cruise we would have absolutely considered cruising with them again.
If you are one of the lucky ones who had a great cruise with Viking congratulations but if you happen to be one of the ones that the cruise turns into a disaster do not expect Viking customer service to do the right thing. Beware.
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