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We chose this cruise as an upgrade over some Carnival Ships we have been on in the past.This was a total disappointment. This was the Norwegian Sun out of Port Canaveral on 8/12/19. The main issues were that we were very late for 2 of the excursions, the food was not very good and the service was poor. Original schedule was for us to arrive on the second day to Key West at 1 o’clock. We did not get off the ship into Key West until 4:45 PM and we were told to be back no later than 8 PM which is basically a three hour excursion. There were multiple guests that had activities where they used a third-party and did not get their money back or would have to apply for a refund . The next day we were supposed to be at their private island Great Stirrup Cay at 11 o’clock. We were not able to board the ferry going to the island until 3 o’clock. We also were scheduled to be coming back at 8 o’clock resulting in a another excursion cut in half . The other issue with this is when you are waiting to disembark the ship they tell you not to engage in any other activities but wait in a common area to be called. So we sat around and waited two or three hours for each of these experiences while not being able to do anything else. The food on the ship was disappointing. The buffet was like a golden corral basic food. The finer dining restaurants had a few decent dishes but it was the same identical menu available in the two fine dining restaurants. A lot of the food even in these finer dining restaurants was like cafeteria or hospital food with little flavor. The service from the staff was also an issue. The majority of the staff including bartenders and waiters was that they appeared to be annoyed by the guests and seem to have a careless attitude about providing good service. Very little smiles or acknowledgment of the guests. On several occasions in the finer restaurants the waiter would approach the table and basically say “ what do you want to order”, with no other comments or questions. In some instances we had to ask for our own beverages without being requested. I travel for a living and have been on other cruises and this was different. I understand what quality customer service is and it was not evident on this trip. When I would approach a staff member with a question no one ever seem to have an answer and the majority of the staff was not able to communicate basic english to answer common questions like “where is the bathroom”? Or “what time are we scheduled to be at our next destination?” Based on the investment we made we did expect more. We upgraded to the balcony and that was nice but felt we did not get our moneys worth. Based on this experience this will most likely be our last cruise, we have had better experiences and we’re hoping for more on this one. NCL has a reputation of being a better quality cruise line and that was not the case on this trip. I am also considering posting on blogs and sending an email to NCL voicing my frustrations. Buyer Beware-- Stay Away!

Buyer Beware- Bad Experience on Norwegian Sun

Norwegian Sun Cruise Review by Cflbucks

2 people found this helpful
Trip Details
  • Sail Date: August 2019
  • Destination: Bahamas
  • Cabin Type: Balcony
We chose this cruise as an upgrade over some Carnival Ships we have been on in the past.This was a total disappointment. This was the Norwegian Sun out of Port Canaveral on 8/12/19.

The main issues were that we were very late for 2 of the excursions, the food was not very good and the service was poor.

Original schedule was for us to arrive on the second day to Key West at 1 o’clock. We did not get off the ship into Key West until 4:45 PM and we were told to be back no later than 8 PM which is basically a three hour excursion. There were multiple guests that had activities where they used a third-party and did not get their money back or would have to apply for a refund .

The next day we were supposed to be at their private island Great Stirrup Cay at 11 o’clock. We were not able to board the ferry going to the island until 3 o’clock. We also were scheduled to be coming back at 8 o’clock resulting in a another excursion cut in half . The other issue with this is when you are waiting to disembark the ship they tell you not to engage in any other activities but wait in a common area to be called. So we sat around and waited two or three hours for each of these experiences while not being able to do anything else.

The food on the ship was disappointing. The buffet was like a golden corral basic food. The finer dining restaurants had a few decent dishes but it was the same identical menu available in the two fine dining restaurants.

A lot of the food even in these finer dining restaurants was like cafeteria or hospital food with little flavor.

The service from the staff was also an issue. The majority of the staff including bartenders and waiters was that they appeared to be annoyed by the guests and seem to have a careless attitude about providing good service.

Very little smiles or acknowledgment of the guests. On several occasions in the finer restaurants the waiter would approach the table and basically say “ what do you want to order”, with no other comments or questions.

In some instances we had to ask for our own beverages without being requested.

I travel for a living and have been on other cruises and this was different. I understand what quality customer service is and it was not evident on this trip. When I would approach a staff member with a question no one ever seem to have an answer and the majority of the staff was not able to communicate basic english to answer common questions like “where is the bathroom”? Or “what time are we scheduled to be at our next destination?”

Based on the investment we made we did expect more. We upgraded to the balcony and that was nice but felt we did not get our moneys worth.

Based on this experience this will most likely be our last cruise, we have had better experiences and we’re hoping for more on this one. NCL has a reputation of being a better quality cruise line and that was not the case on this trip.

I am also considering posting on blogs and sending an email to NCL voicing my frustrations.

Buyer Beware-- Stay Away!
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