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I don't know that I can ever cruise again without The Haven experience. The moment you enter the terminal on embarkation day, you are whisked away from the lines of weary travelers into a private room with a light buffet and private check-in. Once you have received your stateroom keys, you are escorted directly onto the ship where an employee is waiting at a dedicated private elevator to take you up to The Haven Lounge, where you meet the concierge team and receive further information about The Haven. We took full advantage of our Concierge team (Patrick and Lester were awesome!) booking shows and dinner reservations at the specialty restaurants. They were even able to manage last-minute timing changes on 2 separate nights to reservations for a group of 11 guests. Any time we were leaving The Haven and heading down into the general areas of the ship, we asked Patrick or Lester for an escort and they would take us down the staff elevators (in express/priority mode - no stops) to the deck of our choice and walk us directly into whichever show/restaurant/lounge we were heading to. The same service applied for going ashore in Bermuda. No waiting for elevators or jammed in a line of people to disembark. Private escort right to deck 4 and walk off the ship. On the last day in port, we stepped off for some last-minute shopping and were caught in a torrential downpour. Once we reached the boarding line, the ship's officers were waiting with umbrellas to pluck Haven guests from the line and escort us back onto the ship. Once through security screening - back to the private elevators and upstairs to get changed. The Haven restaurant is delightful. The menu doesn’t change daily, but there were enough options for me for the 4 times I had dinner in the restaurant. I believe there were 3 soup options, 5 appetizer options, 3 salad options and 7 or 8 entrée selections. I think there were 5 or 6 dessert options as well, but I’m not a big dessert person so I can’t say for sure. My family isn’t as adventurous as I when it comes to dining so they found the menu a little limited, but the staff was able to customize the entrees and substitute sides from other dishes to accommodate their needs. Dining in The Haven restaurant with a group of 11 was never a problem. The only time it could have been an issue was on the last morning when EVERYONE wanted to have breakfast at the same time. There were several families waiting to be seated when we were leaving the restaurant. The Escape has a very large casino onboard. I was surprised at the size and visited daily to play slots and blackjack. I never had a problem finding a $10 table to play at but did notice that any table spreading blackjack for less than $50/hand was using a continuous 6-deck shuffle machine AND only paid 6 to 5 on blackjack. If you wanted to play $50/hand, they used the traditional 6 decks in a shoe and paid 3 to 2 on blackjack. We enjoyed some onboard entertainment, checking out both the Matt Johnson show as well as the Levity Comedy Group. Both were time well spent. Our children (13 and 15) felt at home on the ship and had plenty to keep them occupied. They played basketball, hung in the arcade (HINT – you only need ONE unlimited subscription for 2 kids to share. It worked fine), swam, hung out in the teen club Entourage and once they made some friends, we only saw them for dinner and then at curfew (1230am, although the ship curfew for kids is 1 am). The kids really enjoyed their independence. It was quite a challenge to re-adjust back to life without a butler, cabin steward and concierge, so we’re looking forward to our next cruise in The Haven on Norwegian.

In love with The Haven

Norwegian Escape Cruise Review by nekendrick

Trip Details
  • Sail Date: August 2019
  • Destination: Bermuda
  • Cabin Type: The Haven Owner's Suite with Large Balcony
I don't know that I can ever cruise again without The Haven experience. The moment you enter the terminal on embarkation day, you are whisked away from the lines of weary travelers into a private room with a light buffet and private check-in. Once you have received your stateroom keys, you are escorted directly onto the ship where an employee is waiting at a dedicated private elevator to take you up to The Haven Lounge, where you meet the concierge team and receive further information about The Haven.

We took full advantage of our Concierge team (Patrick and Lester were awesome!) booking shows and dinner reservations at the specialty restaurants. They were even able to manage last-minute timing changes on 2 separate nights to reservations for a group of 11 guests. Any time we were leaving The Haven and heading down into the general areas of the ship, we asked Patrick or Lester for an escort and they would take us down the staff elevators (in express/priority mode - no stops) to the deck of our choice and walk us directly into whichever show/restaurant/lounge we were heading to.

The same service applied for going ashore in Bermuda. No waiting for elevators or jammed in a line of people to disembark. Private escort right to deck 4 and walk off the ship. On the last day in port, we stepped off for some last-minute shopping and were caught in a torrential downpour. Once we reached the boarding line, the ship's officers were waiting with umbrellas to pluck Haven guests from the line and escort us back onto the ship. Once through security screening - back to the private elevators and upstairs to get changed.

The Haven restaurant is delightful. The menu doesn’t change daily, but there were enough options for me for the 4 times I had dinner in the restaurant. I believe there were 3 soup options, 5 appetizer options, 3 salad options and 7 or 8 entrée selections. I think there were 5 or 6 dessert options as well, but I’m not a big dessert person so I can’t say for sure. My family isn’t as adventurous as I when it comes to dining so they found the menu a little limited, but the staff was able to customize the entrees and substitute sides from other dishes to accommodate their needs. Dining in The Haven restaurant with a group of 11 was never a problem. The only time it could have been an issue was on the last morning when EVERYONE wanted to have breakfast at the same time. There were several families waiting to be seated when we were leaving the restaurant.

The Escape has a very large casino onboard. I was surprised at the size and visited daily to play slots and blackjack. I never had a problem finding a $10 table to play at but did notice that any table spreading blackjack for less than $50/hand was using a continuous 6-deck shuffle machine AND only paid 6 to 5 on blackjack. If you wanted to play $50/hand, they used the traditional 6 decks in a shoe and paid 3 to 2 on blackjack.

We enjoyed some onboard entertainment, checking out both the Matt Johnson show as well as the Levity Comedy Group. Both were time well spent. Our children (13 and 15) felt at home on the ship and had plenty to keep them occupied. They played basketball, hung in the arcade (HINT – you only need ONE unlimited subscription for 2 kids to share. It worked fine), swam, hung out in the teen club Entourage and once they made some friends, we only saw them for dinner and then at curfew (1230am, although the ship curfew for kids is 1 am). The kids really enjoyed their independence.

It was quite a challenge to re-adjust back to life without a butler, cabin steward and concierge, so we’re looking forward to our next cruise in The Haven on Norwegian.
nekendrick’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Ages 13 to 15
Ages 16+
Service
Onboard Experience
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Cabin Review

The Haven Owner's Suite with Large Balcony
Cabin H3 18700
Spacious and well-appointed. Enjoyed escaping back to the stateroom and relaxing on the huge balcony.
Deck 18 Suite Cabins