Silver Muse Cruise Review by Dawn288
- Sail Date: July 2019
- Destination: Alaska
- Cabin Type: Deluxe Verandah Suite
Aside from the children, there were several other things that were disappointing. The restaurant menu only changed once and then only a few items were different. We had one instance of shockingly rude service in the grill restaurant. The alternative restaurants were fully booked months ahead. We found that there were few places to enjoy a quiet cup of coffee and that these were usually very crowded indeed. The room service meal we had one evening was supposed to be served course by course within 20 minutes. In fact, it took an hour to arrive and then it all came at once, except the wine, which took a further 15 minutes to arrive and the meal was only warm, not hot. The room was not always as clean as I would like and the bath supplies were not replaced except when I asked. We had been advised to have a low floor cabin for wildlife viewing, but we were over the lounge and had quite a bit of noise from the activities there, notably the bingo, quizzes and late night music.
On the plus side, the cabin was amazing and the bathroom was superb. The bed linens were very luxurious, as were the toiletries and there was a choice of pillows. All the food and drink was included, and this was mostly of a very high standard. We also had a selection of fresh fruit in the cabin every day. The scenery and excursions were excellent and we were very lucky with the weather and wildlife sightings on the trips.
However, overall the experience fell well below what we had expected from this luxury brand.
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