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We upgraded on HAL Mediterranean cruise, to include the services of a concierge. It was very poor value for money. The quality of the food was very poor - numerous errors in the menu. The kitchen staff are better than the passengers!! Couldn’t reach the customer service after being on hold for 10 mins - simply disconnected. The concierge service was only avail till 8pm then just no response. The Neptune lounge was in the interior of the boat no view of the water. The concierges main goal was to know our names but beyond that couldn’t offer anything additional! Very disappointed in our upgrade... really didn’t see any value for money, no significant improvement in cabin, service, or assistance from concierge. Nightly entertainment shows were poor as were the choice of movies. For a “newer” ship no real wow factor. Limited photo ops. Dining room service was also very slow until we spoke to several staff members.

Very disappointed

Koningsdam Cruise Review by Cruiser470

1 person found this helpful
Trip Details
  • Sail Date: August 2019
  • Destination: Mediterranean
  • Cabin Type: Family Oceanview Stateroom
We upgraded on HAL Mediterranean cruise, to include the services of a concierge. It was very poor value for money. The quality of the food was very poor - numerous errors in the menu. The kitchen staff are better than the passengers!! Couldn’t reach the customer service after being on hold for 10 mins - simply disconnected.

The concierge service was only avail till 8pm then just no response. The Neptune lounge was in the interior of the boat no view of the water. The concierges main goal was to know our names but beyond that couldn’t offer anything additional! Very disappointed in our upgrade... really didn’t see any value for money, no significant improvement in cabin, service, or assistance from concierge.

Nightly entertainment shows were poor as were the choice of movies. For a “newer” ship no real wow factor. Limited photo ops. Dining room service was also very slow until we spoke to several staff members.
Cruiser470’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 13 to 15
Service
Onboard Experience
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Cabin Review

Family Oceanview Stateroom
Cabin FA 7124
Pull out sofa bed was not well supported. Room consistently prepared for 2 people only.
Main Deck Inside Cabins, Outside Cabins