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The frustrating: Beginning at embarkation, things were just rough. The people checking us in were unfriendly, and our keys to our rooms were not correct. Once on board, the main water slides were not working (the entire week), the adult only pool was closed (the entire week), and customer service was deplorable. Customer service was not only rude to me, but I heard them be very rude to several other passengers. The entertainment was not family friendly although it was advertised as Cirque Dreams when we booked. One show was 18+ and the other was a burlesque/cabaret. Also, no more towel animals. The first 24 hours, our toilet quit flushing 4 separate times. The good: We were in a mini-suite balcony - 13228. It was a very nice-sized room for our family of four. It offered a king bed, a couch that made out into a single bed, and a murphy bed that folded down from the ceiling. The bathroom was nice sized and the shower was huge and had great pressure. We enjoyed dining on this NCL a little more than in the past. The best entertainment we've seen on 4 NCL cruises was Sy Norman's Pourhouse band. Fantastic singers, nice people.

Not a great week

Norwegian Breakaway Cruise Review by Rebel96

2 people found this helpful
Trip Details
  • Sail Date: July 2019
  • Destination: Western Caribbean
  • Cabin Type: Mid-Ship Mini-Suite with Balcony
The frustrating: Beginning at embarkation, things were just rough. The people checking us in were unfriendly, and our keys to our rooms were not correct. Once on board, the main water slides were not working (the entire week), the adult only pool was closed (the entire week), and customer service was deplorable. Customer service was not only rude to me, but I heard them be very rude to several other passengers. The entertainment was not family friendly although it was advertised as Cirque Dreams when we booked. One show was 18+ and the other was a burlesque/cabaret. Also, no more towel animals. The first 24 hours, our toilet quit flushing 4 separate times.

The good: We were in a mini-suite balcony - 13228. It was a very nice-sized room for our family of four. It offered a king bed, a couch that made out into a single bed, and a murphy bed that folded down from the ceiling. The bathroom was nice sized and the shower was huge and had great pressure. We enjoyed dining on this NCL a little more than in the past. The best entertainment we've seen on 4 NCL cruises was Sy Norman's Pourhouse band. Fantastic singers, nice people.
Rebel96’s Full Rating Summary
Value For Money
Embarkation
Dining
Entertainment
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Ages 13 to 15
Ages 16+
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Cabin Review

Mid-Ship Mini-Suite with Balcony
Cabin MA 13228
We were in a mini-suite balcony - 13228. It was a very nice-sized room for our family of four. It offered a king bed, a couch that made out into a single bed, and a murphy bed that folded down from the ceiling. The bathroom was nice sized and the shower was huge and had great pressure.
Deck 14 Inside Cabins, Balcony Cabins, Suite Cabins