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I have cruised with RCCL before and convinced my boyfriend to try out cruising after my fantastic experience on Adventure of the seas last may. We were more keen on picking a good itinerary than ship, so we went with this cruise on the Jewel of the Seas. The embarkation in Civitavecchia went smooth and we went from taxi to the pool in under 30 minutes. Jewel of the seas itself is a very nice ship - the amount of bars, restaurants and entertainment is more than sufficient. We managed to always find spots where we felt very private. The ship was not as clean as I’ve experienced other ships - we kept seeing glasses, plates etc. in stairs and hallways from the night before way up after midday almost everyday. We eat at the main restaurant almost every night (expect 2). The restaurant was always very busy and even though you had reservations you could stand in line for up to 30 minutes. The food was great. We had my-time dining and shuffled between sections and waiters every night - which we didn’t mind. The issue though was that every waiter we came in contact with seemed tired, very unengaged and unmotivated - a smile was a rare thing and we couldn’t really find a consistency in the service that was provided. Every night in the dining room was very different from each other - and not in a good way - one night we even sat at our table for 20 minutes without even being greeted. Everything seemed to be in a rush and therefore the waiters probably didn’t have the time to provide the service RCCL normally do - which was a huge shame and ruin our dining experience. The last night of our cruise we had made reservations at chops grill - which was the best decision we have made on this cruise. Our waiter was lovely and the food was great! I would totally recommend to book some of the speciality restaurants onboard. The coral theatre is a Greta venue, the shows we saw were entertaining. About the service onboard I must say I was very disappointed. Most days we went around the ship and felt like an excuse for ourself (especially my boyfriend as it was his first cruise). The people in the lattetudes, most bars and in guest services were very nice and accommodating - while we, on the pool deck, very met with rude pool attendants. All in all most of the crew seemed very tired and unengaged (maybe it was the end of the contract for most of them, I don’t know) The itinerary for this crew was very nice - and we found some hidden gems in the Mediterranean we definitely want to go back to. We went into shore everyday - and really enjoyed this itinerary very much. I spend most of my cruise trying to explain to my boyfriend that what we experienced onboard Jewel of the seas was very different from what I’ve experienced before, and I know that I will have a very hard time convincing him of going on another RCCL cruise with me.

Tired and unengaged crew.

Jewel of the Seas Cruise Review by Ejner

2 people found this helpful
Trip Details
I have cruised with RCCL before and convinced my boyfriend to try out cruising after my fantastic experience on Adventure of the seas last may. We were more keen on picking a good itinerary than ship, so we went with this cruise on the Jewel of the Seas.

The embarkation in Civitavecchia went smooth and we went from taxi to the pool in under 30 minutes.

Jewel of the seas itself is a very nice ship - the amount of bars, restaurants and entertainment is more than sufficient. We managed to always find spots where we felt very private. The ship was not as clean as I’ve experienced other ships - we kept seeing glasses, plates etc. in stairs and hallways from the night before way up after midday almost everyday.

We eat at the main restaurant almost every night (expect 2). The restaurant was always very busy and even though you had reservations you could stand in line for up to 30 minutes. The food was great. We had my-time dining and shuffled between sections and waiters every night - which we didn’t mind. The issue though was that every waiter we came in contact with seemed tired, very unengaged and unmotivated - a smile was a rare thing and we couldn’t really find a consistency in the service that was provided. Every night in the dining room was very different from each other - and not in a good way - one night we even sat at our table for 20 minutes without even being greeted. Everything seemed to be in a rush and therefore the waiters probably didn’t have the time to provide the service RCCL normally do - which was a huge shame and ruin our dining experience.

The last night of our cruise we had made reservations at chops grill - which was the best decision we have made on this cruise. Our waiter was lovely and the food was great! I would totally recommend to book some of the speciality restaurants onboard.

The coral theatre is a Greta venue, the shows we saw were entertaining.

About the service onboard I must say I was very disappointed. Most days we went around the ship and felt like an excuse for ourself (especially my boyfriend as it was his first cruise). The people in the lattetudes, most bars and in guest services were very nice and accommodating - while we, on the pool deck, very met with rude pool attendants. All in all most of the crew seemed very tired and unengaged (maybe it was the end of the contract for most of them, I don’t know)

The itinerary for this crew was very nice - and we found some hidden gems in the Mediterranean we definitely want to go back to. We went into shore everyday - and really enjoyed this itinerary very much.

I spend most of my cruise trying to explain to my boyfriend that what we experienced onboard Jewel of the seas was very different from what I’ve experienced before, and I know that I will have a very hard time convincing him of going on another RCCL cruise with me.
Ejner’s Full Rating Summary
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Cabin Review

Ocean View Balcony
Cabin 2D 7548
We booked through an agency and were allocated cabin a balcony cabin with a angled balcony that feels smaller than the standard balcony’s onboard - before the cruise we thought we were fine and actually didn’t give the balcony much thought - but after disembarkation we were not that amused. RCCL have chosen to furnish the balcony with one regular chair and one lounge/sunbathing chair that makes the balcony pretty much useless - the lounge/sunbathing chair was awkward to sit if we were having breakfast on the balcony (probably due to the angle of the balcony). Apart from that it’s I probably the least private balcony on the ship - you are pretty much sitting there like an exhibition at a museum. From my experience these balcony’s got to be that worst onboard and therefore I would recommend not to book it, if you have the option to book something else.
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins