Allure of the Seas Cruise Review by dwhart03
- Sail Date: July 2019
- Destination: Eastern Caribbean
Now for our critiques. First and foremost, we paid an additional fee for a "larger" balcony (50 sq feet). It's not worth the extra fee. Honestly, it felt like a rip off. I was expecting extra chairs on our balcony to at least receive our friends for a champagne toast. Our steward Dwayne went the EXTRA mile and not only did he find us two more chairs, he brought 2 loungers, which from my perspective, should be part of the larger balcony package. As a result, I felt a little less peeved that I had been sold a clunker. The room also was not clean upon our arrival. The mini fridge contained the previous guests' food and drinks, the vanity and tables were sticky, and the balcony ledge had not been wiped down. The initial experience was not up to standard. The anytime dining experience in the American Icon dining room was mediocre. The service was outstanding, food decent, but the noise everywhere and lack of organization in the lobby left much to be desired. And would it be too hard to not dance and play loud music during dinner time? Isn't that what the other venues are for? Maybe I'm a bit old fashioned but the dinner "entertainment" bordered on obnoxious. A conga line and and dancing waiters throughout the dining room while you're in the middle of dessert? No thank you very much indeed. As a general note, the entire cruise director's staff were not funny and not much fun. Jame - Z was the one exception. The lines during peak times at the Windjammer and to board the ship in San Juan were also obnoxious. Opening more entrances on the gangway would have been very helpful.
Lastly, and maybe most importantly, our strongest critique is of the itinerary. Several weeks prior to embarkation, we received notice from Royal Caribbean that our call in San Juan would be shortened several hours due to an engine issue. We would have likely cancelled at that time if we hadn't made the final payment. Sadly, we were only in San Juan from 8a - 1p, which did not allow for much of any sight seeing, shopping, or a sharing a meal. With the truncated call to San Juan, we essentially had 4 sea days. Three planned days, part of day one and part of day 5 (San Juan). The ship is great and all but really too much time on board and not enough time experiencing the cultures of the region. And to add salt to the wound, on the 7th day (sea day) we were moving at about 12 mph up the coast of Cuba to the home port of Ft. Lauderdale. If you happened to be awake at 1am, as my husband was, you would see the ship docking for its final time prior to disembarkation several hours later. I'm sorry, but I would vote for those precious hours being returned to us in San Juan. To sum this all up, we enjoyed the ship, especially the service and food at the specialty restaurants, but felt like Royal Caribbean sold us a few duds.
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