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We have cruised four times before on a different cruise line. We chose this particular cruise with Norwegian due to the amazing itinerary in the Mediterranean. We arrived in Rome four days before our cruise and had time to explore all the tourist spots and get acclimated to the time zone. We had six of us and decided to book the 2-Bedroom Family Suite because it was not much more than two separate balcony rooms and the amenities were much better, and I'm so glad we did. Our initial embarkation was so smooth, and we were whisked to the VIP area while we waited to board the ship. We met our concierge (Bruno) and butler (Leo), both of whom could not have been nicer or more accommodating, and we were escorted onto the ship to our private dining room for suite holders (at Cagney's) for lunch. The quality of that meal was above average, but nothing extraordinary or special, and unfortunately, the lunch menu at that restaurant did not change for eleven days. Once we finished our meal, we found our suite, which was incredible. The master bedroom/bathroom was spacious with lots of storage, and we were able to fit both my sons' hanging clothes in the closet with ours. The master bed was king-size and very comfortable. My teen boys slept in the living room, where the sofa converted to a queen bed, which was as comfortable as expected. My college-aged daughter and her best friend stayed in the second bedroom, which is basically an interior room with a couch that converts to a full bed and a pull-down bed, both of which were not as comfortable. The second bathroom was more spacious than expected. The best part of the suite, other than the master bathroom shower and tub that overlooked the ocean, was the level of service from our concierge, butler, and housekeeper. All three of them made sure our room was clean, ready, we had afternoon snacks, and that getting on and off the ship was quick and painless. The worst part of our particular suite was that it is located right beneath the gym, and apparently people enjoy running on the treadmill very early and very late. While the accommodations and suite service were wonderful, many other parts of the cruise were not so wonderful. My husband and I had the premium beverage package, and there was quite a variety of wines and beers, but the mixed drinks were usually disappointing if not horrible. We also had four nights of specialty dining, which we were incredibly grateful for, since all of the complimentary dining places we visited were not great. Most of the food was comparable to Applebee's or Chili's. We usually ate breakfast and lunch in the suite-holder's dining areas, but as stated, the menu was exactly the same every day. The specialty restaurants we visited were all good - La Cucina, Le Bistro, Moderno, and Cagney's - with the best being Cagney's and Le Bistro. The service in the specialty restaurants was great, but the service in the complimentary restaurants and bar areas was not very consistent. We were very surprised that there were not bar staff roaming the pool decks and other open areas for drink orders. The entertainment on board was generally superior quality to the other cruise line we have experienced, with the musicians stealing the show. The acrobats were also stellar. The magician was cheesy, however. I wish we had seen the comedian and some of the other entertainment, but we were honestly exhausted by all of our excursions at each port. We did not try our luck at the casino, but did hang out by the pool a few times, which was always crowded and busy. We enjoyed karaoke one night, and the college kids went dancing a few times, but the cruise was mostly about the ports for us. We all experienced the spa, which was very expensive for the quality. The boys got excellent haircuts at the salon for a reasonable price, however. Most of our excursions were booked outside of Norwegian, but as suite holders, we were always able to get off our ship in time. The two excursions we booked with Norwegian were excellent (Highlights of Rhodes and Ultimate Florence and Pisa). In all, if we were booking another cruise and wanted to experience a great cruise, we would likely choose a different cruise line. However, Norwegian has great itineraries and prices that the other cruise lines are not competing with in Europe especially, so it is possible we would choose Norwegian again for that reason.

Family Suite 11512 and Ports Saved the Cruise

Norwegian Jade Cruise Review by makackmom

Trip Details
  • Sail Date: July 2019
  • Destination: Mediterranean
  • Cabin Type: Family Penthouse with Balcony
We have cruised four times before on a different cruise line. We chose this particular cruise with Norwegian due to the amazing itinerary in the Mediterranean. We arrived in Rome four days before our cruise and had time to explore all the tourist spots and get acclimated to the time zone.

We had six of us and decided to book the 2-Bedroom Family Suite because it was not much more than two separate balcony rooms and the amenities were much better, and I'm so glad we did. Our initial embarkation was so smooth, and we were whisked to the VIP area while we waited to board the ship. We met our concierge (Bruno) and butler (Leo), both of whom could not have been nicer or more accommodating, and we were escorted onto the ship to our private dining room for suite holders (at Cagney's) for lunch. The quality of that meal was above average, but nothing extraordinary or special, and unfortunately, the lunch menu at that restaurant did not change for eleven days.

Once we finished our meal, we found our suite, which was incredible. The master bedroom/bathroom was spacious with lots of storage, and we were able to fit both my sons' hanging clothes in the closet with ours. The master bed was king-size and very comfortable. My teen boys slept in the living room, where the sofa converted to a queen bed, which was as comfortable as expected. My college-aged daughter and her best friend stayed in the second bedroom, which is basically an interior room with a couch that converts to a full bed and a pull-down bed, both of which were not as comfortable. The second bathroom was more spacious than expected.

The best part of the suite, other than the master bathroom shower and tub that overlooked the ocean, was the level of service from our concierge, butler, and housekeeper. All three of them made sure our room was clean, ready, we had afternoon snacks, and that getting on and off the ship was quick and painless. The worst part of our particular suite was that it is located right beneath the gym, and apparently people enjoy running on the treadmill very early and very late.

While the accommodations and suite service were wonderful, many other parts of the cruise were not so wonderful. My husband and I had the premium beverage package, and there was quite a variety of wines and beers, but the mixed drinks were usually disappointing if not horrible. We also had four nights of specialty dining, which we were incredibly grateful for, since all of the complimentary dining places we visited were not great. Most of the food was comparable to Applebee's or Chili's. We usually ate breakfast and lunch in the suite-holder's dining areas, but as stated, the menu was exactly the same every day. The specialty restaurants we visited were all good - La Cucina, Le Bistro, Moderno, and Cagney's - with the best being Cagney's and Le Bistro. The service in the specialty restaurants was great, but the service in the complimentary restaurants and bar areas was not very consistent. We were very surprised that there were not bar staff roaming the pool decks and other open areas for drink orders.

The entertainment on board was generally superior quality to the other cruise line we have experienced, with the musicians stealing the show. The acrobats were also stellar. The magician was cheesy, however. I wish we had seen the comedian and some of the other entertainment, but we were honestly exhausted by all of our excursions at each port. We did not try our luck at the casino, but did hang out by the pool a few times, which was always crowded and busy. We enjoyed karaoke one night, and the college kids went dancing a few times, but the cruise was mostly about the ports for us.

We all experienced the spa, which was very expensive for the quality. The boys got excellent haircuts at the salon for a reasonable price, however.

Most of our excursions were booked outside of Norwegian, but as suite holders, we were always able to get off our ship in time. The two excursions we booked with Norwegian were excellent (Highlights of Rhodes and Ultimate Florence and Pisa).

In all, if we were booking another cruise and wanted to experience a great cruise, we would likely choose a different cruise line. However, Norwegian has great itineraries and prices that the other cruise lines are not competing with in Europe especially, so it is possible we would choose Norwegian again for that reason.
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Cabin Review

Family Penthouse with Balcony
Cabin SC 11512
Great room that easily accommodated six grown people (2 adults, 2 college girls, 2 teen boys). Master bedroom and bathroom were the absolute best and most comfortable. Really loved looking at the ocean when showering or bathing.
Deck 11 Inside Cabins, Suite Cabins