1. Home
  2. Cruise Reviews
  3. Norwegian Breakaway
We got the port around 12pm and it was madness with all the porters taking luggage and people trying to figure out where to go. Eventually, we got inside and started the lines to check in. It was probably a process of 30 minutes. It was a bit unorganized because some lines were going the wrong way and then people had to turn around and do another line. Once on the ship, we went to the cabin and it was dirty. I called the cleaning service and there was no answer. I finally was able to speak with operator and they said that the cabins were not ready yet and i had to wait for the announcement that would notify that cabins were clean and ready to enter. I think the announcement was made around 1:30pm. Everyone in the atrium cheered when the announcement was made. I had requested for them to separate the beds and they didn't. I called cleaning again no answer and finally after trying 5 times to the operator, they said to request that at turn down service. I went tour the spa facilities and the tour was very informative and i ended up choosing to get the spa week pass. I think the spa week pass was worth it because it's a great place to unwind and getaway from the other thousand passengers on board. The people is the front desk of the spa were always polite and friendly. The gym was also nice and it had everything you need for a good workout. When it was evening, we had to request again for turn down to separate the beds and they did. The first night, we went to Taste restaurant, that has the same menus as Savor and the Manhattan Room which are the gourmet formal complimentary restaurants. I brought a bottle of alcohol to drink and we were seated quickly. I asked for an ice bucket to cool the alcohol and glasses. They took about 8 minutes to bring the ice bucket and about 15 minutes to bring clean glasses. It was a bit irritating. The food and the service was good and friendly. Later that night, when i went back to the room and i had requested the cleaning guy to bring a pitcher of ice water to have for the night and he said to call room service. Note: i have done this on previous cruises including norwegian. I called room service and they wanted to charge $7.95 for bringing me a pitcher of water. That seems ridiculous, so now i know that you have to bring your own cups of water to the room before going to sleep or pay for the water in the mini fridge. The first day at port, it was chaos to get off the ship. Very bad organization. This needs work. There were lines starting at the 6th floor to get down to the 4th floor. The other days, the process was smoother luckily. I got a massage one of the days at port. I asked for a hot stone massage. Aside from the massage starting 15 minutes later because the crew had to do drills, I was going with the flow. The masseuse assessed what i needed. I requested for some scented oil to breathe before the massage started and she said she was allergic to lavender. So i said that was fine and she let me inhale some citrus lime scent. She basically gave me a swedish massage and used the hot stones maybe 25% of the time in the whole massage. She didn't even leave them on my back. I asked her in the beginning when she was just massaging, when she was going to use the stones and she said the stones were too hot to use. That was not what i was expecting. Then her cell phone rang towards the end twice. After the massage, I notified the front desk about these issues and they apologized. 2 days later, the front desk said they gave me a small discount for that- it was $14 off which is not much considering the 20% tip that is automatically added on and she said that the phone ringing was the masseuse's smart watch letting her know the time. are you kidding me!?! I was not in the mood to argue, but that's not good service and i hope they correct this. The private island in belize is very nice and the pool is huge. the beach also has lots of chairs. Just one issue- there is no wifi! How do you go to an island these days and have no wifi provided? I also discovered on the 2nd day the spice h20 (i didn't remember what is was from a previous cruise) is actually the free adults area to get sun, drink and there's a small water feature and jacuzzis to cool off in. It was the same as when I was on the Norwegian escape. When I had inquired about adults only areas before the cruise, the person from norwegian cruise lines only mentioned the vibe beach club and that it had fee.

Nice vacation overall

Norwegian Breakaway Cruise Review by poysoniv

1 person found this helpful
Trip Details
  • Sail Date: July 2019
  • Destination: Western Caribbean
  • Cabin Type: Family Balcony Stateroom
We got the port around 12pm and it was madness with all the porters taking luggage and people trying to figure out where to go. Eventually, we got inside and started the lines to check in. It was probably a process of 30 minutes. It was a bit unorganized because some lines were going the wrong way and then people had to turn around and do another line.

Once on the ship, we went to the cabin and it was dirty. I called the cleaning service and there was no answer. I finally was able to speak with operator and they said that the cabins were not ready yet and i had to wait for the announcement that would notify that cabins were clean and ready to enter. I think the announcement was made around 1:30pm. Everyone in the atrium cheered when the announcement was made.

I had requested for them to separate the beds and they didn't. I called cleaning again no answer and finally after trying 5 times to the operator, they said to request that at turn down service.

I went tour the spa facilities and the tour was very informative and i ended up choosing to get the spa week pass. I think the spa week pass was worth it because it's a great place to unwind and getaway from the other thousand passengers on board. The people is the front desk of the spa were always polite and friendly. The gym was also nice and it had everything you need for a good workout.

When it was evening, we had to request again for turn down to separate the beds and they did.

The first night, we went to Taste restaurant, that has the same menus as Savor and the Manhattan Room which are the gourmet formal complimentary restaurants. I brought a bottle of alcohol to drink and we were seated quickly. I asked for an ice bucket to cool the alcohol and glasses. They took about 8 minutes to bring the ice bucket and about 15 minutes to bring clean glasses. It was a bit irritating. The food and the service was good and friendly.

Later that night, when i went back to the room and i had requested the cleaning guy to bring a pitcher of ice water to have for the night and he said to call room service. Note: i have done this on previous cruises including norwegian. I called room service and they wanted to charge $7.95 for bringing me a pitcher of water. That seems ridiculous, so now i know that you have to bring your own cups of water to the room before going to sleep or pay for the water in the mini fridge.

The first day at port, it was chaos to get off the ship. Very bad organization. This needs work. There were lines starting at the 6th floor to get down to the 4th floor. The other days, the process was smoother luckily.

I got a massage one of the days at port. I asked for a hot stone massage. Aside from the massage starting 15 minutes later because the crew had to do drills, I was going with the flow. The masseuse assessed what i needed. I requested for some scented oil to breathe before the massage started and she said she was allergic to lavender. So i said that was fine and she let me inhale some citrus lime scent. She basically gave me a swedish massage and used the hot stones maybe 25% of the time in the whole massage. She didn't even leave them on my back. I asked her in the beginning when she was just massaging, when she was going to use the stones and she said the stones were too hot to use. That was not what i was expecting. Then her cell phone rang towards the end twice. After the massage, I notified the front desk about these issues and they apologized. 2 days later, the front desk said they gave me a small discount for that- it was $14 off which is not much considering the 20% tip that is automatically added on and she said that the phone ringing was the masseuse's smart watch letting her know the time. are you kidding me!?! I was not in the mood to argue, but that's not good service and i hope they correct this.

The private island in belize is very nice and the pool is huge. the beach also has lots of chairs. Just one issue- there is no wifi! How do you go to an island these days and have no wifi provided?

I also discovered on the 2nd day the spice h20 (i didn't remember what is was from a previous cruise) is actually the free adults area to get sun, drink and there's a small water feature and jacuzzis to cool off in. It was the same as when I was on the Norwegian escape. When I had inquired about adults only areas before the cruise, the person from norwegian cruise lines only mentioned the vibe beach club and that it had fee.
poysoniv’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Norwegian Breakaway price drops
250,000+ people have entered their email

Cabin Review

Family Balcony Stateroom
Cabin B2 12896
the cabin is a good size for 2-3 people, the balcony is smaller than others i've been on, the bathroom is a good size and has a comfortable shower. I think the halls should have a sign that tells people to be considerate and quiet in the halls and no running because i was in between to cabins that had kids and every night you could hear them running and in the mornings you could hear the kids arguing with their parents. it was very annoying.
Deck 12 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews