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I am a long standing Latitudes member, and love Norwegian cruises, until my recent time aboard the Breakaway! Service was awful, staff were disengaged, officers were publicly screaming at the staff, and things just seemed disorganized overall. Stateroom service was nearly completely absent, and things always had to be asked for multiple times. When speaking to guest services, we were brushed off. Buffet areas were poorly stocked and taken care of, even for sail-away. Previously reserved onboard events were cancelled without notice to passengers, and when asking for details we were made to feel we were bothering them. Shore excursions were nice, and the itinerary I would suggest certainly. Salsa and Salsa in cozumel, Belize Spice Farm and Botanical Gardens, Boss underwater Adventures in Roatan, and the Mayan Wellness Retreat in Cancun were all amazing! I'm hoping for better aboard the Encore in January, or I may be saying goodbye to NCL for good! :(

Not the Norwegian I Love :(

Norwegian Breakaway Cruise Review by Ce2021

Trip Details
  • Sail Date: July 2019
  • Destination: Western Caribbean
  • Cabin Type: Mid-Ship Balcony Stateroom
I am a long standing Latitudes member, and love Norwegian cruises, until my recent time aboard the Breakaway! Service was awful, staff were disengaged, officers were publicly screaming at the staff, and things just seemed disorganized overall. Stateroom service was nearly completely absent, and things always had to be asked for multiple times.

When speaking to guest services, we were brushed off.

Buffet areas were poorly stocked and taken care of, even for sail-away.

Previously reserved onboard events were cancelled without notice to passengers, and when asking for details we were made to feel we were bothering them.

Shore excursions were nice, and the itinerary I would suggest certainly. Salsa and Salsa in cozumel, Belize Spice Farm and Botanical Gardens, Boss underwater Adventures in Roatan, and the Mayan Wellness Retreat in Cancun were all amazing!

I'm hoping for better aboard the Encore in January, or I may be saying goodbye to NCL for good! :(
Ce2021’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Shore Excursions
Ages 13 to 15
Service
Onboard Experience
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Cabin Review

Mid-Ship Balcony Stateroom
Cabin BA 1176i
The room could have been great if service was there to match the ship's grandeur. Without it, it was just an average room with a constant need to beg for supplies and service!
Deck 14 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews