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We wanted to visit the Greek Isles and Italy and chose this cruise as the most economical way to go about it. While the itinerary was packed with exciting destinations and fun places to explore, the on board experience was lacking—significantly. With the exception of a hand full of crew members (yes out of over 1,000+ staff), the service was sub par—with the majority of the staff seemingly unhappy and quite rude. If you plan to cruise with teens as we did, don't think you will get any good entertainment on the ship. The "Entourage" teen program is boring and unstructured and other than the 2 small pools, ONE ping pong table (which was never available), shuffleboard, a very small and dated arcade, and a seemingly great basketball court (that you were not able to play on after 5:30 PM because it was directly over a restaurant, which meant on this itinerary, my kids could never use it since we were off ship practically every day)... the entertainment was TERRIBLE. The cruise director was a joke. His cocky attitude and off-color commentary lacked professionalism and hospitality. While the food was overall very good, the service was not worthy of ever recommending this cruise or line to anyone. My parents, who are frequent cruisers and don't complain, were shocked at how unfriendly and lacking in service this cruise was. ** LACK OF SAFETY ** We were using the cabin hairdryer, and sparks began to fly out and we were horrified, dialed 911 and they said "we'll send someone up right away" and NEVER came. When we called back 10 minutes later, same response. After 45 minutes and no electricity, they claimed they didn't come in because the "do not disturb sign was on the door." I was fascinated. An actual fire on the ship and NOBODY came to help. As if someone would change their door sign during an emergency situation! If you're ready to be nickel and dimed and receive POOR service in the process, this is the cruise for you. Otherwise, Royal Caribbean seems like a better option for a cruiser.

Amazing destination itinerary... underwhelming staff and entertainment on board

Norwegian Jade Cruise Review by chryssin

2 people found this helpful
Trip Details
  • Sail Date: July 2019
  • Destination: Mediterranean
  • Cabin Type: Mid-Ship Balcony
We wanted to visit the Greek Isles and Italy and chose this cruise as the most economical way to go about it. While the itinerary was packed with exciting destinations and fun places to explore, the on board experience was lacking—significantly. With the exception of a hand full of crew members (yes out of over 1,000+ staff), the service was sub par—with the majority of the staff seemingly unhappy and quite rude. If you plan to cruise with teens as we did, don't think you will get any good entertainment on the ship. The "Entourage" teen program is boring and unstructured and other than the 2 small pools, ONE ping pong table (which was never available), shuffleboard, a very small and dated arcade, and a seemingly great basketball court (that you were not able to play on after 5:30 PM because it was directly over a restaurant, which meant on this itinerary, my kids could never use it since we were off ship practically every day)... the entertainment was TERRIBLE. The cruise director was a joke. His cocky attitude and off-color commentary lacked professionalism and hospitality. While the food was overall very good, the service was not worthy of ever recommending this cruise or line to anyone. My parents, who are frequent cruisers and don't complain, were shocked at how unfriendly and lacking in service this cruise was.

** LACK OF SAFETY ** We were using the cabin hairdryer, and sparks began to fly out and we were horrified, dialed 911 and they said "we'll send someone up right away" and NEVER came. When we called back 10 minutes later, same response. After 45 minutes and no electricity, they claimed they didn't come in because the "do not disturb sign was on the door." I was fascinated. An actual fire on the ship and NOBODY came to help. As if someone would change their door sign during an emergency situation!

If you're ready to be nickel and dimed and receive POOR service in the process, this is the cruise for you. Otherwise, Royal Caribbean seems like a better option for a cruiser.
chryssin’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 13 to 15
Service
Onboard Experience
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Cabin Review

Mid-Ship Balcony
Cabin BA 10606
Very nice cabin. Great storage, great balcony. The cleaning staff was remarkable and helpful and there was plenty of room in the bathroom to shower/get ready. Nice light in the closet and comfortable sleeping quarters for 4 people.
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins