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Having sailed three times previously with Seabourn,we are used to being wowed by their fabulous standards. However this time we noticed straight away that things were different. The cabin balcony had a dirty towel on the balcony, and when I leaned over the handrail my arms were the covered in wet varnish.. The vase had no flower in and the fridge did not have our requested drinks, it was empty .The water bottle was half full and looked cloudy as if it had not been clean and refreshed. I went to Seabourn Square to speak to the someone about my problem, and was given an apology. On returning back to my cabin, I was informed by my husband that there was hair in the bath and the top of a razor on the shelf!! I went back to Seabourn Square and spoke to the head of housek,who apologised and said they would ensure that from now on she would ensure the rest of our cruise would be stress free. Restaurant Day one had to seek out a waiter and ask for a drink at lunch. Dinner asked if they had Pinot Noir and received a blank look? When my husband said he did not like the red, the waiter proceeded to put new wine in the same glass despite a small amount of the old wine still being in the glass. We had to ask for re fills. My lobster Thermidor was full of a brown mushroom sauce, with only a tiny bit of lobster Having made this dish numerous times I have never used mushrooms! We found the menu slightly repetitive and not their usual standard Extra Mile No Seabourn experience All in all very disappointed therefore I will be trying a new luxury cruise line

Standards have slipped

Seabourn Encore Cruise Review by Eve 58

5 people found this helpful
Trip Details
Having sailed three times previously with Seabourn,we are used to being wowed by their fabulous standards.

However this time we noticed straight away that things were different.

The cabin balcony had a dirty towel on the balcony, and when I leaned over the handrail my arms were the covered in wet varnish.. The vase had no flower in and the fridge did not have our requested drinks, it was empty .The water bottle was half full and looked cloudy as if it had not been clean and refreshed. I went to Seabourn Square to speak to the someone about my problem, and was given an apology.

On returning back to my cabin, I was informed by my husband that there was hair in the bath and the top of a razor on the shelf!!

I went back to Seabourn Square and spoke to the head of housek,who apologised and said they would ensure that from now on she would ensure the rest of our cruise would be stress free.

Restaurant

Day one had to seek out a waiter and ask for a drink at lunch.

Dinner asked if they had Pinot Noir and received a blank look? When my husband said he did not like the red, the waiter proceeded to put new wine in the same glass despite a small amount of the old wine still being in the glass. We had to ask for re fills.

My lobster Thermidor was full of a brown mushroom sauce, with only a tiny bit of lobster

Having made this dish numerous times I have never used mushrooms!

We found the menu slightly repetitive and not their usual standard

Extra Mile

No Seabourn experience

All in all very disappointed therefore I will be trying a new luxury cruise line
Eve 58’s Full Rating Summary
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