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Cruise Fare indicates and sales representatives state that complimentary ice tea, lemonade, and ice cream are available 24 hrs a day through out the ship. This is not true. This ship does not provide any complimentary drinks or ice cream after 9:15 pm. There are only two complimentary eating places which both are located on deck 5. One cannot hang out on top decks, watch a movie at the aqua theater, relax in Central Park or the solarium with access to complimentary drinks. If you want food you have to traverse to deck 5 and obtain pizza or a sandwich and only water to drink. This is totally unacceptable and is a deciding factor in our family never booking with RCI again. NOTE: I made my complaint directly to the Captain on the day 2 meet and greet opportunity. By the afternoon of day 3 a dispenser of tea and lemonade was made available at the pizza place on deck 5. When asked if I was satisfied I responded with a question of whether or not that service would be provided to the next cruise. In other words was there a policy change or was I just being satisfied? I received a non-verbal response which indicated no. This was in fact the case as the tea and lemonade dispensers were removed on the night of day 7 and replaced with water dispensers. There are no tea or lemonade dispensers available at the Mexican eatery on deck 15, nor at the Hot Dog stand on deck 6. Really? This is not first class service but an attempt to force one to purchase an beverage card. It is deceitful as well as marketing resources indicate otherwise. We can take our business to other cruise lines and if the industry as a whole converts to this practice then we will discontinue cursing and expand our land vacations. The nickel and dime-ing of services must stop or the cruise industry is going to suffer financially. RCI's self damming practices are why we don't invest in cruise companies. But we do invest in Coca-Cola's tea and lemonade! :)

No Complimentary Drinks or ice cream after 9:15 pm

Symphony of the Seas Cruise Review by Cookieman007

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Trip Details
Cruise Fare indicates and sales representatives state that complimentary ice tea, lemonade, and ice cream are available 24 hrs a day through out the ship. This is not true. This ship does not provide any complimentary drinks or ice cream after 9:15 pm. There are only two complimentary eating places which both are located on deck 5. One cannot hang out on top decks, watch a movie at the aqua theater, relax in Central Park or the solarium with access to complimentary drinks. If you want food you have to traverse to deck 5 and obtain pizza or a sandwich and only water to drink. This is totally unacceptable and is a deciding factor in our family never booking with RCI again.

NOTE: I made my complaint directly to the Captain on the day 2 meet and greet opportunity. By the afternoon of day 3 a dispenser of tea and lemonade was made available at the pizza place on deck 5. When asked if I was satisfied I responded with a question of whether or not that service would be provided to the next cruise. In other words was there a policy change or was I just being satisfied? I received a non-verbal response which indicated no. This was in fact the case as the tea and lemonade dispensers were removed on the night of day 7 and replaced with water dispensers.

There are no tea or lemonade dispensers available at the Mexican eatery on deck 15, nor at the Hot Dog stand on deck 6. Really?

This is not first class service but an attempt to force one to purchase an beverage card. It is deceitful as well as marketing resources indicate otherwise. We can take our business to other cruise lines and if the industry as a whole converts to this practice then we will discontinue cursing and expand our land vacations. The nickel and dime-ing of services must stop or the cruise industry is going to suffer financially. RCI's self damming practices are why we don't invest in cruise companies. But we do invest in Coca-Cola's tea and lemonade! :)
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Cabin Review

Spacious Interior
Cabin 1R
Cabin seems smaller than other lines. Less closet space also.
Deck 11 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews