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We chose this cruise because of its itinerary (which was unique and they were good ports that we enjoyed). Unfortunately due to the very poor quality of the ship and crew we were not pleased with the cruise overall. There was poor service, marginal food, dirty and unkept ship and cabins. A couple of people left the cruise after the first 24 hours apparently due to the underwhelming conditions. They do have good marketing skills because their brochures describe a luxury 5 star cruise and they charge 5 star prices. The ship is designed well for what it does (small ports) but it was not built as a 5 star luxury ship. The entertainment was marginal, but we were not going on this cruise for the entertainment. Some of the lectures were good but most were not. By far, the service was the most disappointing. We always ordered two glasses of ice tea or water, because they rarely came by to provide refills. We usually had to wave down a waiter to come take our order and sometimes waited 45 min to get the meal. The crew was inexperienced and simple jobs like docking and tying off the tender were laughable. The best laugh was when a crew member let a wheelchair roll off the dock and into the water (they tried using a grappling hook, but they never found the wheelchair). Unfortunately American Cruise Lines is just not up to par.

Disappointed

Independence Cruise Review by Bbmoon

1 person found this helpful
Trip Details
  • Sail Date: July 2019
  • Destination: USA
We chose this cruise because of its itinerary (which was unique and they were good ports that we enjoyed). Unfortunately due to the very poor quality of the ship and crew we were not pleased with the cruise overall. There was poor service, marginal food, dirty and unkept ship and cabins. A couple of people left the cruise after the first 24 hours apparently due to the underwhelming conditions. They do have good marketing skills because their brochures describe a luxury 5 star cruise and they charge 5 star prices. The ship is designed well for what it does (small ports) but it was not built as a 5 star luxury ship. The entertainment was marginal, but we were not going on this cruise for the entertainment. Some of the lectures were good but most were not. By far, the service was the most disappointing. We always ordered two glasses of ice tea or water, because they rarely came by to provide refills. We usually had to wave down a waiter to come take our order and sometimes waited 45 min to get the meal. The crew was inexperienced and simple jobs like docking and tying off the tender were laughable. The best laugh was when a crew member let a wheelchair roll off the dock and into the water (they tried using a grappling hook, but they never found the wheelchair). Unfortunately American Cruise Lines is just not up to par.
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Cabin Review

Cabin
Dirty, dated, but roomy with good sized bathroom.

Port & Shore Excursion Reviews