As first family crew chose p and o. Buffet food was average and bland especially at dinner time.Very difficult to find a table at buy times. Staff in buffet restaurant not particularly friendly. Believe other worked. Restaurants included in price Cinnamon and Saffron. Had lovely food and very good service. We paid for food one night in the glasshouse (tapas) that was amazing. Beach house food which you had to pay extra for was average. My food had a hair in it yuk. Put me off. Our steward was excellent very friendly. Most of the other staff were not very smiley and seemed disinterested. Reception staff not very friendly or smiley either. Swimming pools were good but sometimes full of screaming kids. Entertainment was good. We3 - vocal group were amazing. Adele impersonator very good. Metropolis bar was very classy with good views and a guy playing piano. I used the gym. It’s very good with up to date equipment and nice views into the sea. Overall good. But customer service standards could be better. Maybe staff not getting tips anymore is having an affect. We are thinking of trying another cruise company next time to get a better standard of customer service and friendlessness.

Good but could improve

Ventura Cruise Review by Matt2801

1 person found this helpful
Trip Details
  • Sail Date: July 2019
  • Destination: Europe
  • Cabin Type: Inside Twin with Shower
As first family crew chose p and o. Buffet food was average and bland especially at dinner time.Very difficult to find a table at buy times. Staff in buffet restaurant not particularly friendly. Believe other worked. Restaurants included in price Cinnamon and Saffron. Had lovely food and very good service.

We paid for food one night in the glasshouse (tapas) that was amazing.

Beach house food which you had to pay extra for was average. My food had a hair in it yuk. Put me off.

Our steward was excellent very friendly. Most of the other staff were not very smiley and seemed disinterested.

Reception staff not very friendly or smiley either.

Swimming pools were good but sometimes full of screaming kids.

Entertainment was good.

We3 - vocal group were amazing. Adele impersonator very good.

Metropolis bar was very classy with good views and a guy playing piano.

I used the gym. It’s very good with up to date equipment and nice views into the sea.

Overall good. But customer service standards could be better. Maybe staff not getting tips anymore is having an affect.

We are thinking of trying another cruise company next time to get a better standard of customer service and friendlessness.
Matt2801’s Full Rating Summary
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Ages 13 to 15
Ages 16+
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Cabin Review

Inside Twin with Shower
Cabin OC B212
Good cabin inside- no problems
  Ventura Deck Plans