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2nd rate cruise line! Beyond terrible customer service (sent 4 emails with no response and several calls with no answer including a 54 minute call which I have a screenshot of); stained sheets on the cruise (I have a pic); 2 of our 3 excursions were horrible; hard beds; teenagers allowed in the adult only pool area but not kids; kids pool hours limited; 90% of the food on the windjammer deck was the same day in and day out; lack of smiles; little direction causing mass confusion when disembarking. Despite several attempts to be nice and work things out with RC, they would rather have a upset customer rather than attempt to repair the damage and win back their customer. Best way I can say it is once they have your money, good luck. A once in a lifetime trip to Greece was ruined by the inability of the staff and the company to be able to empathize and properly take care of their guests! Because they do not even want to attempt to win me back as a customer, I will never recommend them!

Don't get your hopes up

Jewel of the Seas Cruise Review by josho_connell

3 people found this helpful
Trip Details
2nd rate cruise line! Beyond terrible customer service (sent 4 emails with no response and several calls with no answer including a 54 minute call which I have a screenshot of); stained sheets on the cruise (I have a pic); 2 of our 3 excursions were horrible; hard beds; teenagers allowed in the adult only pool area but not kids; kids pool hours limited; 90% of the food on the windjammer deck was the same day in and day out; lack of smiles; little direction causing mass confusion when disembarking. Despite several attempts to be nice and work things out with RC, they would rather have a upset customer rather than attempt to repair the damage and win back their customer. Best way I can say it is once they have your money, good luck. A once in a lifetime trip to Greece was ruined by the inability of the staff and the company to be able to empathize and properly take care of their guests! Because they do not even want to attempt to win me back as a customer, I will never recommend them!
josho_connell’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 7 to 9
Service
Onboard Experience
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Cabin Review

Ocean View Balcony
Cabin 5D 8136
The reason for the low score on the cabin was a rock hard mattress and stained sheets! Stained sheets! When you spend thousands of dollars, you should not see stained sheets (I have pics).
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • Acropolis
    WOW!!! Best experience of the trip! Sakis really knew his history and just his knowledge of the Acropolis made this worthwhile. We got a 8 hr private tour and would do it again in a heartbeat! I would give them 10 stars if I could!
    View All 330 Acropolis Reviews
  • City Tour
    WOW!!! Best experience of the trip! Sakis really knew his history and just his knowledge of the Acropolis made this worthwhile. We got a 8 hr private tour and would do it again in a heartbeat! I would give them 10 stars if I could!
    View All 154 City Tour Reviews
  • Kourouta Beach
    Our guide failed to give us directions. We were told we had to buy something from the local restaurant in order to use the umbrella. I would have expected this but we were NEVER told anything about this. We spent more time walking around (not much there) then at the beach.
    View All 6 Kourouta Beach Reviews
  • Olympia Archeological Tour
    Worse than our 1st tour. She was terrible. I could not hear about 30% of the tour because of the poor quality of the headsets (we werent the only ones complaining); she would leave the group behind rather than wait; her telling of olympia and its history was bland and uninviting. She did nothing to make the tour a good experience for anyone. The fact that she would just walk, not hold up hr sign to ID the excursion, wouldn't wait for the group, should tell you how bad she was.
    View All 186 Olympia Archeological Tour Reviews
  • Island of Delos
    OMG this was a GREAT GREAT trip! Our guide was an archaeologist and she really made the visit to Delos come alive! I learned so much and enjoyed our time on Delos.
    View All 87 Island of Delos Reviews
  • Oia Village
    The cruise line failed to properly identify the problems with getting to the ship. There were 4 cruise lines there all waiting to use the only SAFE method of transportation to the ship. It was a 1 1/2 hr wait to get the cable car. We reluctantly took the stairs (also the same as the donkey path) and it was DANGEROUS! Steep, slick. and donkey poo everywhere. We saw a woman fall and her leg was turned the wrong way!
    View All 211 Oia Village Reviews
  • Prehistoric Museum
    The guide for the ruins was worse than reading out of a history book. He could not operate the microphone until we told him his unit was bad. He did not connect with the people on the excursion and his information was confusing
    View All 14 Prehistoric Museum Reviews