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Chose the cruise because of the advertised itinerary. HOWEVER, port times were on the average 3 hours shorter than stated in sales brochures. Four ports were on holiday or Sunday-nothing was open, and experiences were limited. Worst--Cherbourg, France docked on Sunday no rental cars were available all tours had been booked before we purchased the cruise, So my plans to visit the DDay beaches and museums were destroyed. The town was closed except for a couple of convenience stores and a few junk shops. I asked a cruise director why we had a Sea day Saturday and Cherbourg on Sunday- She became irate and said you have to be somewhere on Sunday (duh Sea Day). Oslo Norway - holiday everything closed or sold out. and on and on! Food was very poor quality overall, the Italian Specialty restaurant was a section of the buffet in which they placed a sign, a hostess station and table clothes. The Spa on the first day was a huge sales hustle trying to force overpriced treatments, but they offered same treatments at reduced prices throughout the cruise. A massage for $170. was the worst I've ever had-back was out because of the bed and the person barely touched my back, when I talked to management they said oh well! The kicker was my Wife left a small box of jewelry in a nightstand drawer. We tried to call from the Airport could not get Through. Tried to call the ship would have cost $8.00 per minute from the first ring. Landed in LA called Holland closed. Called on Monday to report the loss and explained that the only two people that had access were the cabin cleaners. They referred us to a lost and found service which we have contacted several times and received back have not found your item, I ask for a contact with the captain so I could advise him he had thieves on working the ship. Hollands response nothing-no contact information.

Worst cruise out of twenty on which we have sailed!

Zuiderdam Cruise Review by jah112

Trip Details
  • Sail Date: May 2019
  • Destination: Baltic Sea
  • Cabin Type: Deluxe Ocean-View Verandah Stateroom
Chose the cruise because of the advertised itinerary. HOWEVER, port times were on the average 3 hours shorter than stated in sales brochures. Four ports were on holiday or Sunday-nothing was open, and experiences were limited. Worst--Cherbourg, France docked on Sunday no rental cars were available all tours had been booked before we purchased the cruise, So my plans to visit the DDay beaches and museums were destroyed. The town was closed except for a couple of convenience stores and a few junk shops. I asked a cruise director why we had a Sea day Saturday and Cherbourg on Sunday- She became irate and said you have to be somewhere on Sunday (duh Sea Day). Oslo Norway - holiday everything closed or sold out. and on and on!

Food was very poor quality overall, the Italian Specialty restaurant was a section of the buffet in which they placed a sign, a hostess station and table clothes. The Spa on the first day was a huge sales hustle trying to force overpriced treatments, but they offered same treatments at reduced prices throughout the cruise. A massage for $170. was the worst I've ever had-back was out because of the bed and the person barely touched my back, when I talked to management they said oh well!

The kicker was my Wife left a small box of jewelry in a nightstand drawer. We tried to call from the Airport could not get Through. Tried to call the ship would have cost $8.00 per minute from the first ring. Landed in LA called Holland closed. Called on Monday to report the loss and explained that the only two people that had access were the cabin cleaners. They referred us to a lost and found service which we have contacted several times and received back have not found your item, I ask for a contact with the captain so I could advise him he had thieves on working the ship. Hollands response nothing-no contact information.
jah112’s Full Rating Summary
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Cabin Review

Deluxe Ocean-View Verandah Stateroom
Cabin VB 5157
Nice guys but thieves! Stole my wife's jewelry. Holland did not care!!
Observation Deck Inside Cabins, Balcony Cabins

Port & Shore Excursion Reviews