Scenic Opal Cruise Review by JUSTTRAVELING001
- Sail Date: July 2019
- Destination: Europe River
Last year, we had a fantastic experience cruising the Douro River on their Evergreen ship. We couldn't fault anything. All the staff were professional, courteous and friendly. We thought the Scenic Luxury Cruise would be equal or better, but we were wrong. In our opinion, the Evergreen cruise rated 5 star ... the Scenic cruise 4 star.
A number of the staff were unprofessional, and were trying too hard to be funny. When I asked if the sandwiches at the bar could be toasted, a straight faced "NO" is not the answer I wanted to hear, followed by "just kidding!" Also, at dinner when I asked if I could have a glass of wine, "No we don't have any" wears thin over time.
Staff mucking around with each other in front of customers also wears thin, especially this incident: Female bar worker prodding and annoying a male bar worker who was trying to serve me. Eventually, he got tired of her and said "talk to the hand". She replied with "talk to the finger" (holding up her middle finger!) Not what I expected to see on a so called ‘Luxury Cruise’!
Early one morning, I left 4 shirts to be ironed only (no washing). When they hadn't arrived by 6pm I called and they were delivered to my cabin a few minutes later. They must have used a cold iron, because they were still creased!
One night, I ran out of orange juice in the bar fridge and asked for more. I was promised a carton instead of a small bottle ... the juice never arrived.
One morning I overheard a man asking the tour manager what port we were in. She sarcastically replied "you would have heard that in the Port Talk". He said he wanted a card with the port address because he was going on shore and wanted it in case he couldn't find where we were later that evening ... but she reacted before he finished his question.
The barman was adding tap water to tall drinks (Mojitos, Midori Splice etc). When I sent a letter of complaint to SCENIC, I was told they are supposed to top up with sparkling water or lemonade … not tap water. Why aren't the bar staff trained properly? I've said it before, and I'll say it again ... this is supposed to be a luxury cruise!
I realise maintenance has to be carried out during a cruise, but first impressions are lasting impressions, so seeing a letter missing from the SCENIC OPAL sign on the side of the ship wasn’t a good look! It was fixed, but a few days later another letter was missing!
A number of passengers were rolling their eyes at dinner each night when served half a bread roll. Were we on rations?! Also, the lettuce/tomato/fetta/olives salad served for starters was pitiful and any half decent restaurant or café would be embarrassed to serve it. It doesn't take much effort to come up with a simple, yet tasty salad ... e.g. rocket lettuce/pear/walnuts/pomegranate topped with a sprinkle of shaved parmesan. We paid a lot of money for this cruise, and expected quality ingredients, not limp lettuce.
The food in general was good, but the food on the Evergreen Douro cruise was better (and the food on Celebrity ocean cruises is far superior). The cabin was very comfy and roomy, but it would have been nice to find a complimentary toothbrush and toothpaste in the bathroom. When I asked for one, I was told they didn’t have any. To their credit, the bed was fabulous! Also, the shower was great.
On the last day, I tried to submit the electronic cruise survey using the screen/keyboard in the cabin, but it wouldn’t allow it. I also tried on my mobile phone, but it quit before I could complete the survey (it closed just after giving comments on Room Service). The same thing happened when I used one of the ship’s iPads (it also closed just after the Room Service question). When I told the woman on the desk, she just shrugged her shoulders … didn’t offer any explanation or solution. Very poor customer service.
After speaking to some other people on the cruise, we found we weren’t the only ones with complaints about staff. I am curious to know if anyone else was unable to complete the electronic cruise survey.
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