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This was my first time on MSC we normally cruise Carnival. We booked this cruise with a group of people because their travel agent loved this ship. For our family we had issues from the start. Before the cruise calling into customer service you need to be prepared to have an hour because the hold times are crazy! Things I was told on the phone were never completed. I will say boarding the ship was effortless and ran very smoothly. But once on the ship we realized that the drink package that was included was only on 2 of our rooms not all 4. So we had to wait in a very long line for customer service. It appears that a lot of other people had issues as well. The drinks on us package is a bit confusing. They charge you a service charge every time. For example for a bottle of water is was a dollar for them to hand it to you.. (not really free) Now let’s talk Fun pass I had my 4 kiddos and after looking at the website of all the activities I bought 2 fun passes. ($200) that was disappointing. The zip line wasn’t open very much and the arcade well it has 3 games and 5 claw machines that are $3 each the claw machines aren’t included in the fun pass so my kids not taking time to read signs charged some to my card for that... My 2 youngest went to the kids club once and both said please don’t make me go back.. The shows were great! The entire family really enjoyed them! The cruise critic party was very nice and I really enjoyed meeting the officers there. The buffet was pretty good. The only thing is sometimes they would only have one open and it was be very crowded. When at port the pools were closed that was a bummer for people who didn’t want to get off the ship. There are plenty of places to just sit and enjoy yourself. They are trying to grow their North American fleet but my personal opinion is they are no where close to the service you get from Carnival.

Beautiful Ship

MSC Seaside Cruise Review by Jteague

2 people found this helpful
Trip Details
  • Sail Date: July 2019
  • Destination: Eastern Caribbean
  • Cabin Type: Fantastica Balcony Stateroom
This was my first time on MSC we normally cruise Carnival. We booked this cruise with a group of people because their travel agent loved this ship. For our family we had issues from the start. Before the cruise calling into customer service you need to be prepared to have an hour because the hold times are crazy! Things I was told on the phone were never completed. I will say boarding the ship was effortless and ran very smoothly. But once on the ship we realized that the drink package that was included was only on 2 of our rooms not all 4. So we had to wait in a very long line for customer service. It appears that a lot of other people had issues as well. The drinks on us package is a bit confusing. They charge you a service charge every time. For example for a bottle of water is was a dollar for them to hand it to you.. (not really free)

Now let’s talk Fun pass I had my 4 kiddos and after looking at the website of all the activities I bought 2 fun passes. ($200) that was disappointing. The zip line wasn’t open very much and the arcade well it has 3 games and 5 claw machines that are $3 each the claw machines aren’t included in the fun pass so my kids not taking time to read signs charged some to my card for that...

My 2 youngest went to the kids club once and both said please don’t make me go back..

The shows were great! The entire family really enjoyed them!

The cruise critic party was very nice and I really enjoyed meeting the officers there.

The buffet was pretty good. The only thing is sometimes they would only have one open and it was be very crowded.

When at port the pools were closed that was a bummer for people who didn’t want to get off the ship.

There are plenty of places to just sit and enjoy yourself.

They are trying to grow their North American fleet but my personal opinion is they are no where close to the service you get from Carnival.
Jteague’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 3 to 6
Ages 10 to 12
Ages 13 to 15
Service
Onboard Experience
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Cabin Review

Fantastica Balcony Stateroom
Cabin B2 11084
Cabin was fine balcony was nice. The steward kept it clean.
Venice Beach Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews