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I cruised with a group for a 60th birthday. We had originally booked a 7 day cruise with a different cruise line but the ship needed to be dry docked and they canceled our cruise two weeks before we were set to sail. The Sun had availability so we booked the 5 day cruise for the same week as the original cruise. I saw this as a great opportunity to try a different cruise line and I was excited to see what Norwegian was all about. The best part of the cruise was the ease of getting on the ship day 1 and off the ship day 5. The food in the buffet areas was okay. The options of types of food was slim and was the same everyday. The hamburger patties were extremely greasy and the pizza was okay at best. The rooms were nice but the bathrooms were definitely smaller than the bathrooms on other cruise ships I have been on. I did enjoy all the shelves they provided in the room and bathroom to put stuff on. After discussing my experience with the others in my group, some of them got towel animals, my room did not (we all had balcony rooms). It's not that I needed the towel animals, but the quality of room service was obviously not consistent across the ship. There weren't many activities to participate in because you are at port every day and most areas of the ship shut down early every night. The staff picked up all the chairs on the Lido Deck so you couldn't even sit outside at night and enjoy the scenery on that deck. You could however go to the back of the ship and sit at tables outside but since that is the only place, finding a table and chairs is difficult because everyone else is there.There is only one lounge to just sit in and enjoy. Again, every thing shuts down early in the evening. The open bar...the consistency of the service you receive at the different bars is upsetting. I ordered a Michelada and I never knew what I was actually going to get. I also didn't know if I would have to MAKE MY OWN DRINK or not. I had one bar tender literally pour more than half a glass of tomato juice and hand me a beer (on the first day). I had another bar tender pour half a glass of Bloody Mary mix (which is fine) and hand me a beer (again, on the first day). I asked if I may have the other ingredients put in the drink and he gave me the ingredients to do it myself. WHAT?! I have to do their job for them?! I must say, I did find one or two bar tenders who did a great job at making my drink and I made sure to go back to those bar tenders for the rest of my trip. The one time I ordered a regular cocktail, there was so much alcohol in the drink that it wasn't enjoyable. And the amount of under-aged drinking that was on that ship was concerning. I never saw anyone ask to see an ID and since it is an open bar, scanning your room key was not needed. I can understand if an adult orders the drink and then gives it to their child, but to see an obvious under-aged person walk up to the bar and get a cocktail is an unnecessary liability on Norwegian's part. Dinner in the dining room was decent. The majority of the food was the same throughout the week. Something I am just not used to from previous cruises. However, the Brazilian Steakhouse was delicious! The service was great as well. Key West was fun as always. Nassau's main land was miserable because of the locals but Blue Lagoon island was fantastic. The island is a safe haven (conservation) for all things natural which is great. The excursion staff was fun and super nice and the equipment (chairs, segways, umbrellas, etc.) was very well taken care of. Grand Stirrup Cay was nice, nothing special. In both Blue Lagoon and Grand Stirrup Cay the food was extremely similar to what they served on the ship which was disappointing. The cruise director was not very good compared to what I am used to. You didn't see him very often, maybe because of the lack of activities. The communication regarding getting off the ship at Grand Stirrup Cay was structured and nice. There was no communication at the other locations at all regarding getting off the ship. We only realized we could get off when we looked down off the ship and saw others getting off. Lastly, while most of the staff was polite, the staff never took the time to create a relationship with us. Again, from past experiences on a different cruise line, the room staff, a few bar tenders, and the dining staff all new our names and certain aspects about my roommate and I. We just didn't have that on the Sun. Overall, I knew the cruise would be different but I was not expecting the quality to be as different as it was. While there were some good aspects of the experience, it was not enough to want to cruise with Norwegian again.

Just Strange

Norwegian Sun Cruise Review by morgandwhite00

2 people found this helpful
Trip Details
  • Sail Date: July 2019
  • Destination: Bahamas
I cruised with a group for a 60th birthday. We had originally booked a 7 day cruise with a different cruise line but the ship needed to be dry docked and they canceled our cruise two weeks before we were set to sail. The Sun had availability so we booked the 5 day cruise for the same week as the original cruise. I saw this as a great opportunity to try a different cruise line and I was excited to see what Norwegian was all about.

The best part of the cruise was the ease of getting on the ship day 1 and off the ship day 5.

The food in the buffet areas was okay. The options of types of food was slim and was the same everyday. The hamburger patties were extremely greasy and the pizza was okay at best.

The rooms were nice but the bathrooms were definitely smaller than the bathrooms on other cruise ships I have been on. I did enjoy all the shelves they provided in the room and bathroom to put stuff on. After discussing my experience with the others in my group, some of them got towel animals, my room did not (we all had balcony rooms). It's not that I needed the towel animals, but the quality of room service was obviously not consistent across the ship.

There weren't many activities to participate in because you are at port every day and most areas of the ship shut down early every night. The staff picked up all the chairs on the Lido Deck so you couldn't even sit outside at night and enjoy the scenery on that deck. You could however go to the back of the ship and sit at tables outside but since that is the only place, finding a table and chairs is difficult because everyone else is there.There is only one lounge to just sit in and enjoy. Again, every thing shuts down early in the evening.

The open bar...the consistency of the service you receive at the different bars is upsetting. I ordered a Michelada and I never knew what I was actually going to get. I also didn't know if I would have to MAKE MY OWN DRINK or not. I had one bar tender literally pour more than half a glass of tomato juice and hand me a beer (on the first day). I had another bar tender pour half a glass of Bloody Mary mix (which is fine) and hand me a beer (again, on the first day). I asked if I may have the other ingredients put in the drink and he gave me the ingredients to do it myself. WHAT?! I have to do their job for them?! I must say, I did find one or two bar tenders who did a great job at making my drink and I made sure to go back to those bar tenders for the rest of my trip. The one time I ordered a regular cocktail, there was so much alcohol in the drink that it wasn't enjoyable. And the amount of under-aged drinking that was on that ship was concerning. I never saw anyone ask to see an ID and since it is an open bar, scanning your room key was not needed. I can understand if an adult orders the drink and then gives it to their child, but to see an obvious under-aged person walk up to the bar and get a cocktail is an unnecessary liability on Norwegian's part.

Dinner in the dining room was decent. The majority of the food was the same throughout the week. Something I am just not used to from previous cruises. However, the Brazilian Steakhouse was delicious! The service was great as well.

Key West was fun as always. Nassau's main land was miserable because of the locals but Blue Lagoon island was fantastic. The island is a safe haven (conservation) for all things natural which is great. The excursion staff was fun and super nice and the equipment (chairs, segways, umbrellas, etc.) was very well taken care of. Grand Stirrup Cay was nice, nothing special. In both Blue Lagoon and Grand Stirrup Cay the food was extremely similar to what they served on the ship which was disappointing.

The cruise director was not very good compared to what I am used to. You didn't see him very often, maybe because of the lack of activities.

The communication regarding getting off the ship at Grand Stirrup Cay was structured and nice. There was no communication at the other locations at all regarding getting off the ship. We only realized we could get off when we looked down off the ship and saw others getting off.

Lastly, while most of the staff was polite, the staff never took the time to create a relationship with us. Again, from past experiences on a different cruise line, the room staff, a few bar tenders, and the dining staff all new our names and certain aspects about my roommate and I. We just didn't have that on the Sun.

Overall, I knew the cruise would be different but I was not expecting the quality to be as different as it was. While there were some good aspects of the experience, it was not enough to want to cruise with Norwegian again.
morgandwhite00’s Full Rating Summary
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