Celebrity Eclipse Cruise Review by Kathy53
- Sail Date: July 2019
- Destination: Alaska
- Cabin Type: Concierge Class
Both embarkation and debarkation in Vancouver was smooth and very well organized. On embarkation day, we enjoyed the Concierge Lunch in the MDR. It was nice to have a relaxing lunch as there was a lot of activity in the Oceanview Café. Likewise, on debarkation day, we enjoyed the Concierge class breakfast, also in the MDR and then waited for our luggage tag numbers to be called for debarkation. There was a continental breakfast table with coffee, tea, juices, ice water and croissants. It was a nice way to end our cruise.
We are residents of Vancouver and while we are very proud of our city, I will defer to our visitors to our beautiful city, to comment on their experiences.
We opted for a Concierge Class stateroom, Deck 10, Cabin 1162. The location was close to the glass elevators and stairways. Our stateroom attendant, Cosmas, was outstanding. He was very pleasant, friendly and very accommodating. Our stateroom was cleaned on a very timely basis each day, as was nightly turndown service. Our Concierge attendant, Dana, assisted us with certain requests and it was so convenient to not have to stand in line at Guest Services. Our evening canapes were delivered at 5:00 p.m. and while many reviews have been negative, we found them to be fresh and quite tasty. The nachos were crisp as was the garlic toasted bread. The bruschetta was cold and vegetables crisp. The salmon/caviar rolls were fresh as was the brie cheese.
The Oceanview Café was very busy, especially for breakfast and lunch. Because the weather was quite cool and we experienced a lot of rain, it was not possible to eat outside of the Oceanview Café or at the Mast Grill so we were confined to finding a table inside and it was quite congested but it’s a matter of being patient. Unfortunately, by the time you secured a table, your food was not hot….warm at best but that’s not the fault of Celebrity. You can’t control the weather. The service staff was accommodating, very helpful and very welcoming and friendly. We noticed that tables were cleaned immediately after a guest left.
I have very severe food allergies, resulting in carrying an EpiPen everywhere I went. Prior to the cruise, a Cruisecritic post recommended that you call Celebrity and advise them of your food allergies, which I did. But to be extra cautious, I made business card size pieces of paper outlining my allergies and included my name and cabin number. We dined in the Moonlight Sonata, Murano & Tuscan Grille and every server had a small printout from the ship of the allergies I reported to Celebrity. If there were any questions by the Chef, both Chefs in Murano & Tuscan Grille came to our table to ensure that the ingredients were safe. I was so impressed and appreciative of their attention to detail.
We had Anytime Dining in the Moonlight Sonata. Our experience with our servers, Elmer & Ryan was so pleasant and entertaining and while we had a table for 2, we met wonderful people on either side of us. Consequently, we asked for their section every night we ate there and we were seated immediately, with the exception of one night where we had to wait 30 minutes. We went to the Martini Bar until we were called.
We dined in Murano and had the best experience. The quality of food was exceptional. The Sommelier was outstanding. His knowledge of wines and showing true interest in your taste, exceeded our expectations. Our server, Gael was also fantastic and provided outstanding service. As an aside, we attended the Food & Wine Pairing event, hosted by the Murano Sommelier. If you enjoy wines and wanting to understand how foods can be mirrored or contrasted with wines, this is a must event. He was very entertaining and shared very valuable information.
We dined in Tuscan Grille as well. While it was a pleasant experience, it was not Murano. While our server was knowledgeable, his suggestions and recommendations were overwhelming, consequently, resulting in far too much food. My DH had the filet mignon (medium) and it was served closer to medium well…very well. I ordered the Ribeye (medium rare) and it arrived medium well.
The Entertainment was very good in the Theatre. The production show ROCK was done very well. We especially enjoyed the 2 comedians, Randy Johnson and Kevin Jordan. The adult show by Randy Johnson was hilarious. The 60s performance in the Grand Lobby was packed and while the passengers were invited to dance with the performers, passengers on Decks 4 & 5 were also participating. It was a great evening.
We met with Artur in Future Cruise Sales as we had a few questions regarding ‘booked’ cruises we have in 2020 & 2021. He clarified our inquiries and was very pleasant to deal with. We appreciated his efforts.
I attended the Glass Blowing class and made a flower. It was an incredible experience and the result so rewarding. Having no experience, it was a bit daunting but the instructor was very encouraging and helpful. It was great fun!
Onboard Shopping was good. As we all know, the best day is the last day at sea. There was good selection and the staff in all stores were helpful and pleasant and we never felt pressured to buy.
There are lots of onboard activities and you’re never bored. We were always busy.
Our Ports of Call were Sitka, Juneau and Ketchikan and, of course, the Hubbard Glacier. The Hubbard Glacier was amazing to experience. Going through the ice flows to the Glacier was very exciting, hearing the ice rub against the side of the ship and seeing the calving were sights that no picture or video could do them justice.
We attended the Park West Art Auction many years ago and decided to go again. The format certainly has changed. It’s hardly an ‘auction’ but an art ‘sale’. The price points were ridiculous. The first piece started at $15,000; saying the reserve was $13,500 and the ‘bidding’ started at $13,000. At an auction, you never divulge the ‘reserve’. All in all, not many pieces were sold and the 5 or 6 pieces that were sold were primarily purchased by one person. The format was basically to get you interested in pieces and then make appointments with you to get you to come back for the hard sell. It was disappointing.
The Casino has the tightest slot machines we’ve ever encountered. Getting a bit of a return is fun but just feeding a machine helped us decide very quickly that we’d pass.
Overall, this was an amazing cruise. The Eclipse is beautiful, the staff and service, the best! We met such wonderful people who made our cruise very memorable. Being Canadian, there were more Canadians than we have ever met on any other cruise – from our own city of Vancouver to the Prairies to the East Coast. Our neighbours to the South were fun and very entertaining and our friends from “Down Under” and the UK were very complimentary of Vancouver and, of course, Alaska. It truly was a once in a lifetime cruise.
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