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A travel agent suggested this cruise because it met our date and destination needs. We had issues with everything from the WIFI to the key/charge cards constantly. We stayed short periods at the best destinations and long periods at the bad ones. The butler service was terrible compared to what we’ve experienced on other cruises. The fitness and spa facilities were sub-par. The best food was in the included common areas. Fine dining options were not fine. At one point a tour guide abandoned the tour! The pool was often closed without explanation during sail times. Thankfully we had a nice suite to hide in and the countries we visited were amazing. We finally figured out to start doing our own thing at each port. The entire staff seemed bored and overworked. Also communication with NCL was very difficult prior to departure. Very long hold times and they never answer the phone.

They should sink it!

Norwegian Star Cruise Review by nolatoatl

2 people found this helpful
Trip Details
  • Sail Date: July 2019
  • Destination: Mediterranean
  • Cabin Type: Owner's Suite with Double Balcony
A travel agent suggested this cruise because it met our date and destination needs. We had issues with everything from the WIFI to the key/charge cards constantly. We stayed short periods at the best destinations and long periods at the bad ones. The butler service was terrible compared to what we’ve experienced on other cruises. The fitness and spa facilities were sub-par. The best food was in the included common areas. Fine dining options were not fine. At one point a tour guide abandoned the tour! The pool was often closed without explanation during sail times. Thankfully we had a nice suite to hide in and the countries we visited were amazing. We finally figured out to start doing our own thing at each port. The entire staff seemed bored and overworked. Also communication with NCL was very difficult prior to departure. Very long hold times and they never answer the phone.
nolatoatl’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 7 to 9
Ages 10 to 12
Service
Onboard Experience
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Cabin Review

Owner's Suite with Double Balcony
Cabin SB 9006
The cabin was the best part. Very comfortable beds. The perfect size for 2 adults 2 children.
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins