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Have taken many cruises over the years. With the exception of 2 cruises, we always cruised Royal Caribbean. After the last cruise, 2 years ago on the Anthem, we decided to try Celebrity. The service was 100% better! From the moment we went aboard, we received excellent service with a smile. It seems every employee is happy and walks around with a smile and kind word, If you ask them where something is, they take you there! One of the disappointments on our last RC cruise was not having enough staff to service the passengers. We had a drink package and it was an effort to get a drink! On Celebrity, we were asked numerous times by numerous staff if we needed a drink. This was at EVERY bar. In the Main dining room, you had a drink server, sommelier, waiter, asst waiter and maitre D. On the Anthem, our Asst waiter was actually making the drinks and they didn't arrive until after dinner came! Our first night in the Main dining room, we were not happy with the location of our table which was near the serving station. When we left, we asked if we could change. They said they were all reserved and they would try. We arrived in our room the next day and a note with our new table was listed. Food was really good in the dining room. The Oceanview Cafe had a great buffet, nice selection of food, tables cleaned quickly, and managers constantly overseeing the operation. I am not really a buffet person, but ate there quite often. We tried 2 Specialty Restaurants, Tuscan Grill and Qsine. Both excellent. Qsine was very interesting, an eclectic restaurant with various types of food. Order on an Ipad and let them know when you are full. We initially ordered too much and they stopped when we were finished. The cabin was very nice. We usually do inside, husband likes the darkness in the room. The bed was so comfortable, almost as good as the Marriott beds. The bathroom is very small, but I liked the rectangular shower better than the oval. Less shelves on the sink but it worked. The place was immaculate and our attendant had a great sense of timing when he came to clean. The Celebrity has an older population (40 plus) than the RC large ships (Allure) and very few kids, which was a plus. Not as many activities for them as the splashier ships. The layout of the ship is nice. The shops are all at one end, much classier than the other ships. No blocking the walk way with tables of sale items. Very relaxing cruise, we booked another for next year.

Top Notch Service!

Celebrity Summit Cruise Review by mbon

7 people found this helpful
Trip Details
  • Sail Date: July 2019
  • Destination: Bermuda
  • Cabin Type: Inside Stateroom 9
Have taken many cruises over the years. With the exception of 2 cruises, we always cruised Royal Caribbean. After the last cruise, 2 years ago on the Anthem, we decided to try Celebrity. The service was 100% better!

From the moment we went aboard, we received excellent service with a smile. It seems every employee is happy and walks around with a smile and kind word, If you ask them where something is, they take you there!

One of the disappointments on our last RC cruise was not having enough staff to service the passengers. We had a drink package and it was an effort to get a drink! On Celebrity, we were asked numerous times by numerous staff if we needed a drink. This was at EVERY bar. In the Main dining room, you had a drink server, sommelier, waiter, asst waiter and maitre D. On the Anthem, our Asst waiter was actually making the drinks and they didn't arrive until after dinner came!

Our first night in the Main dining room, we were not happy with the location of our table which was near the serving station. When we left, we asked if we could change. They said they were all reserved and they would try. We arrived in our room the next day and a note with our new table was listed. Food was really good in the dining room. The Oceanview Cafe had a great buffet, nice selection of food, tables cleaned quickly, and managers constantly overseeing the operation. I am not really a buffet person, but ate there quite often. We tried 2 Specialty Restaurants, Tuscan Grill and Qsine. Both excellent. Qsine was very interesting, an eclectic restaurant with various types of food. Order on an Ipad and let them know when you are full. We initially ordered too much and they stopped when we were finished.

The cabin was very nice. We usually do inside, husband likes the darkness in the room. The bed was so comfortable, almost as good as the Marriott beds. The bathroom is very small, but I liked the rectangular shower better than the oval. Less shelves on the sink but it worked. The place was immaculate and our attendant had a great sense of timing when he came to clean.

The Celebrity has an older population (40 plus) than the RC large ships (Allure) and very few kids, which was a plus. Not as many activities for them as the splashier ships. The layout of the ship is nice. The shops are all at one end, much classier than the other ships. No blocking the walk way with tables of sale items.

Very relaxing cruise, we booked another for next year.
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Cabin Review

Inside Stateroom 9
Cabin 09 9087
Very nice cabin (ship remodeled in March 19). Bathroom was small but nice. Liked the rectangular shape of shower vs oval. Bed was SO comfortable!
Deck 11 Inside Cabins, Balcony Cabins