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This was by far the worst cruise I’ve ever been on. At the terminal the guest representative was handicapped deaf and could not hear or speak understandably. Horrible ship in terms of layout and maintenance. They had poor customer service where the representatives do not understand English and most of the times do not answer their phones. This ship had filthy conditions, it was a hot ship, and had cheesy entertainment. Don’t expect clean conditions, proper air conditioning, working toilets, or temperate shower water (scalding hot only) in your room. Our room card for our steward provided a number that didn’t work and was told that the individual was on vacation! We were informed by other workers. This Ship is always warm and you really don’t cool off from the heat. The crew members Nickel and dime you for everything and the drinks are awful. Don’t expect the free coffee, lemonade, or water to be good either. Coffee is instant, water tastes funny, and lemonade is questionable. The free at sea unlimited drinks is a joke and they don’t make good drinks. You also get 1 small cup at a time and there’s always a long line. Got sick from either the improper food handling or the free water because I wouldn’t spend $5.50 for a bottle of Aquafina. For the entertainment, it’s all very cheesy. The White dance party is gone and now it’s a Glo party which is supposably family friendly, but they have rap music blasting or play Cardi B asking guests to sing along songs with the F bombs for all the younger kids to hear while they have a twirking contest with a woman in a thong doing obscene things on stage! Hardly something your kids should see! And out by the pool they had a man strip literally rip off his shirt, grind and do obscene things on the judges and then strip and wore nothing but his underwear! Also all the adult entertainment is held late the night before you arrive in port at 7:00 AM, and then again on your final night when you arrive very early as well. Poor planning on Norwegian’s part. Cruise with another company, NCL has changed, and not for the better. This cruiseline has become total trash.

Norwegian Sun - A Horrible Ship

Norwegian Sun Cruise Review by FL Sunshine Girl

5 people found this helpful
Trip Details
  • Sail Date: July 2019
  • Destination: Bahamas
  • Cabin Type: Mid-Ship Inside
This was by far the worst cruise I’ve ever been on. At the terminal the guest representative was handicapped deaf and could not hear or speak understandably.

Horrible ship in terms of layout and maintenance. They had poor customer service where the representatives do not understand English and most of the times do not answer their phones. This ship had filthy conditions, it was a hot ship, and had cheesy entertainment. Don’t expect clean conditions, proper air conditioning, working toilets, or temperate shower water (scalding hot only) in your room. Our room card for our steward provided a number that didn’t work and was told that the individual was on vacation! We were informed by other workers. This Ship is always warm and you really don’t cool off from the heat. The crew members Nickel and dime you for everything and the drinks are awful. Don’t expect the free coffee, lemonade, or water to be good either. Coffee is instant, water tastes funny, and lemonade is questionable. The free at sea unlimited drinks is a joke and they don’t make good drinks. You also get 1 small cup at a time and there’s always a long line. Got sick from either the improper food handling or the free water because I wouldn’t spend $5.50 for a bottle of Aquafina. For the entertainment, it’s all very cheesy. The White dance party is gone and now it’s a Glo party which is supposably family friendly, but they have rap music blasting or play Cardi B asking guests to sing along songs with the F bombs for all the younger kids to hear while they have a twirking contest with a woman in a thong doing obscene things on stage! Hardly something your kids should see! And out by the pool they had a man strip literally rip off his shirt, grind and do obscene things on the judges and then strip and wore nothing but his underwear! Also all the adult entertainment is held late the night before you arrive in port at 7:00 AM, and then again on your final night when you arrive very early as well. Poor planning on Norwegian’s part. Cruise with another company, NCL has changed, and not for the better. This cruiseline has become total trash.
FL Sunshine Girl’s Full Rating Summary
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Cabin Review

Mid-Ship Inside
Cabin IA 8327
Very warm cabin and hot at night. Air conditioner was serviced 4 times, but never fixed. Toilet did not work and was serviced 3-4 times for a 4 night cruise. Shower only had scalding hot water. Sink constantly gurgled. One queen sized bed but can be separated for two beds. Sofa that converts to a bed. Plenty of storage space, only 1 working outlet and there’s two USB charges, and one outlet in the bathroom for a razor only. They have a blow dryer directly above your toilet.
Norway Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • Freeport
    Excursion was canceled but ship didn’t notify us. Offered to take a bus to the beach for the same price as what was paid for reef snorkeling and beach break but chose to not take it and not get charged. Took a local taxi to the beach for $14 and saved a ton of money instead of their bus to the beach.
    View All 1,342 Freeport Cruise Port Reviews
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  • Kayaking
    Very overpriced and transportation to Cow Key channel was horrible. No working air conditioning and the van was packed full so you couldn't sit comfortably. Tour was ok but not great for the price paid to Norwegian.
    View All 21 Kayaking Reviews
  • Blue Lagoon Island Beach
    Short boat ride to the island. The island is small and the water is very shallow about knee deep only sometimes maybe to your waist if you're short. Very clear but be careful of the small crabs on the ocean floor, they do bite! Your lunch is served 30 minutes prior to your departure and all boats depart at 1:00 so everyone on the island eats at 12:30, so everyone is rushed. Snack bar at the island doesn't open until 12:30 so if you're hungry or thirsty, you have to wait. You cannot leave the island when you want, you arrive at 8:30 and leave at 1:00. If you miss the 1:00, there are no other boats to take you back to the ship. If you arrive early, you can snag an inter tube and have that to float on for the duration of ty excursion; I highly recommend you get one if you see it. There aren't many inter tubes, so take it if you can. They also have paddle boards and kayaks, but they make you wear a life vest for such shallow water regardless if you can swim. They also have an inflatable obstacle course for the kids; they seemed to have fun.
    View All 252 Blue Lagoon Island Beach Reviews