My room was in bad need of repairs, which should have been done, before I stepped aboard. I had to spend the first 3 days, asking for repairs. This was a concierge room. The lunch was only open until 2pm, and if you left to go ashore , you returned to only a grill by the pool. Food should be supplied to everyone especially lunch on a fancy cruise. the ice cream closed at 4pm for the day. Who doesn't want ice cream at night. The shows were mediocre at best. Not professional , like on a big cruise. The food was just ok. the excursions were not planned well, and we barely got water upon returning from each excursion. The customer service desk, was not very helpful, and the excursion desk was always closed, so you couldn't ask questions. This was not worth the money, and I paid a fortune. I asked for a partial refund and was denied. I can go on and on with many other issues on this boat. It was not well prepared for guests, and not customer friendly. I did like the spa, although the changing room was not kept up , and was always flooded and dirty. Nothing to ever do at night. No disco, no nothing.

So many issues, where do I begin!!!!!!!

Sirena Cruise Review by Nancydee18

5 people found this helpful
Trip Details
  • Sail Date: May 2019
  • Destination: Mediterranean
  • Cabin Type: Concierge Level Veranda Stateroom
My room was in bad need of repairs, which should have been done, before I stepped aboard. I had to spend the first 3 days, asking for repairs. This was a concierge room.

The lunch was only open until 2pm, and if you left to go ashore , you returned to only a grill by the pool. Food should be supplied to everyone especially lunch on a fancy cruise. the ice cream closed at 4pm for the day. Who doesn't want ice cream at night. The shows were mediocre at best. Not professional , like on a big cruise. The food was just ok.

the excursions were not planned well, and we barely got water upon returning from each excursion. The customer service desk, was not very helpful, and the excursion desk was always closed, so you couldn't ask questions.

This was not worth the money, and I paid a fortune. I asked for a partial refund and was denied. I can go on and on with many other issues on this boat. It was not well prepared for guests, and not customer friendly.

I did like the spa, although the changing room was not kept up , and was always flooded and dirty.

Nothing to ever do at night. No disco, no nothing.
Nancydee18’s Full Rating Summary
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Cabin Review

Concierge Level Veranda Stateroom
Cabin A2
My cabin was in the back. They said they would try and get me a better cabin, they never did. I was forced to take the concierge level, and was promised that would change before the cruise started, it never did. I was concierge and paid for it, but not on the concierge floor. My cabin steward, I had was amazing, so happy about that.
Deck 8 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews