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My fiance and myself decided to sail with the Gem because a huge chunk of my family wanted to go on vacation together. We ended up with a group of 28 (though we all booked separately) and overall had a blast. The buffet food was delicious, and they had a different theme every night (American, Caribbean, BBQ, Mexican, etc). There were burgers, pizza, and a few other staples each night for my one who didn't want the themed food. The Pacific dining room was mixed. We ate there one night and although my fiancee and I were happy with our meals, about half of my family members were not. The meals looked fine, so I believe it was more a matter of taste/not being overly impressed rather than any mistakes. Thwere was plenty of entertainment after 4pm, but before that we couldn't find much tp do besides music at the pool or drinking. There was a different live music/dancing show twice each evening, as well as a few comedy shows. All were fairly well done, but nothing most people would regret missing. There are also a few live musicians/bands that play every day for hours. We particularly enjoyed the piano player/comedian, Justin Golan. The glow party was marketed as a family friendly event, but was more it less a rage sans drugs. A lot of electronic, incredibly loud music in a fairly small space. I heard multiple guests complaining about being disappointed/misled. Embarking was smooth and painless, and disembarking was fine as well. It does take an hour or so, but the process is simple and the staff is very kind and efficient. Any issues were caused by confused guests and were handled as efficiently as possible. However, my room was right next to a crew space, and maintenance woke us up on three different nights letting their door close loudly and banging (maybe hammering something). The first time this went on for an hour around 1 am, stopped, and then continued again around 3 am. We called the desk and they told us they would make it stop, and then got a call the next day around noon to ask if the noise was still happening. When we told them no it stopped early morning they responded "thank you for the positive feedback!". The second instance it only happened for about 20 minutes so we didn't call. The third time it happened again around 2 am and after my fiancee called it stopped for a while and then continued. He called back and they told him "we checked and the crew wasn't making noise". He told them they were right now and to please tell them to stop, which finally worked. If it hadn't been for the noise issues we would definitely consider booking again. However the noise wasn't something we can overlook, as we lost quite a bit of sleep and the cruise line never compensated us or even gave us a proper apology. **Something to consider is that, while water is available at the buffet, dining area, and bars, the glasses are small. The only place we found to fill bottles (besides the bathroom sink, where there is a sign that says it is not drinking water) is the buffet, where they have a sign stating the statiom should not he used to fill bottles. Many people do not listen to this request, which isn't a big deal when it's not busy-though I believe part of the reason is hygiene. Some guests would fill multiple glasses of water to dump into their bottle. Other than that, you can buy fairly expensive bottles water. Not a huge issue, but definitely something to consider!

Great trip, but maintenance kept us up at night

Norwegian Gem Cruise Review by Katiecruise2393

1 person found this helpful
Trip Details
  • Sail Date: July 2019
  • Destination: Bermuda
  • Cabin Type: Inside
My fiance and myself decided to sail with the Gem because a huge chunk of my family wanted to go on vacation together. We ended up with a group of 28 (though we all booked separately) and overall had a blast.

The buffet food was delicious, and they had a different theme every night (American, Caribbean, BBQ, Mexican, etc). There were burgers, pizza, and a few other staples each night for my one who didn't want the themed food. The Pacific dining room was mixed. We ate there one night and although my fiancee and I were happy with our meals, about half of my family members were not. The meals looked fine, so I believe it was more a matter of taste/not being overly impressed rather than any mistakes.

Thwere was plenty of entertainment after 4pm, but before that we couldn't find much tp do besides music at the pool or drinking. There was a different live music/dancing show twice each evening, as well as a few comedy shows. All were fairly well done, but nothing most people would regret missing. There are also a few live musicians/bands that play every day for hours. We particularly enjoyed the piano player/comedian, Justin Golan.

The glow party was marketed as a family friendly event, but was more it less a rage sans drugs. A lot of electronic, incredibly loud music in a fairly small space. I heard multiple guests complaining about being disappointed/misled.

Embarking was smooth and painless, and disembarking was fine as well. It does take an hour or so, but the process is simple and the staff is very kind and efficient. Any issues were caused by confused guests and were handled as efficiently as possible.

However, my room was right next to a crew space, and maintenance woke us up on three different nights letting their door close loudly and banging (maybe hammering something). The first time this went on for an hour around 1 am, stopped, and then continued again around 3 am. We called the desk and they told us they would make it stop, and then got a call the next day around noon to ask if the noise was still happening. When we told them no it stopped early morning they responded "thank you for the positive feedback!". The second instance it only happened for about 20 minutes so we didn't call. The third time it happened again around 2 am and after my fiancee called it stopped for a while and then continued. He called back and they told him "we checked and the crew wasn't making noise". He told them they were right now and to please tell them to stop, which finally worked.

If it hadn't been for the noise issues we would definitely consider booking again. However the noise wasn't something we can overlook, as we lost quite a bit of sleep and the cruise line never compensated us or even gave us a proper apology.

**Something to consider is that, while water is available at the buffet, dining area, and bars, the glasses are small. The only place we found to fill bottles (besides the bathroom sink, where there is a sign that says it is not drinking water) is the buffet, where they have a sign stating the statiom should not he used to fill bottles. Many people do not listen to this request, which isn't a big deal when it's not busy-though I believe part of the reason is hygiene. Some guests would fill multiple glasses of water to dump into their bottle. Other than that, you can buy fairly expensive bottles water. Not a huge issue, but definitely something to consider!
Katiecruise2393’s Full Rating Summary
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Cabin Review

Inside
Cabin IC 11523
The cabin was always made up wel,l and the steward was friendly and attentive. There is a thermostat, so we were able to control the temperature ourselves. Inside cabins are very small, and there is very little room between the bed and the wall. Someone who is not able to get on from the foot of the bed may have trouble.

The room also comes with a mini fridge stocked with drinks (extra cost) as well as a few bottles of water (extra cost as well). The room has a TV, but movies are also an extra cost-though there is enough to do that we never considered watching a movie.

Bathrooms come with a toilet, sink, and shower. Soap and shampoo is provided, as well as towels and glasses for brushing your teeth/drinking.
Deck 11 Inside Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • Boston
    The Boston port is fine. Nothing special, not very good looking
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  • Aquarium
    If this is your first time to Bermuda I would recommend skipping any tours entirely. Our bus drivers for both Horseshoe Bay and the Aquarium and Crystal caves gave us loads of interesting information during our trip. Bermuda is fairly small, so just by going to these locations we got to see a good amount of the island and learn a lot.
    View All 45 Aquarium Reviews
  • Crystal Caves
    The caves are beautiful, cool but not cold, and the tour guide was informative. You do need to go down and then back up about 80 steps, so this tour is best suited for people who are able to walk fairly far. It is a "wet cave", so the floor and stairs can be a bit slippery.

    During this tour you learn how the caves were discovered, learn about the cave itself and how it was formed, and get plenty of photo opportunities.
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  • Horseshoe Bay Beach
    This beach is a tourist trap, but on a Sunday afternoon was serene compared to many MA beaches (like Hampton). If you go to the edge of the beach there are very few people around, and plenty of space to swim alir sunbathe. The water is warm and crystal clear, and the rock formations are beautiful. The sand isn't nearly as pink as some photos show, but is still very pretty. The bar nearby is also pretty good and fairly priced-about what you would expect to pay at an amusement park or any other beach.
    View All 155 Horseshoe Bay Beach Reviews
  • Kayaking
    We kayaked at Snorkel Bay Beach. We took a half hour rental (included in the Snorkel Bay booking, and enjoyed every minute. It was fairly private, quiet, and we got a good look at some rocks and plants in the water. They give loose guidelines on how far you can go
    View All 22 Kayaking Reviews
  • Snorkeling
    We also snorkeled at Snorkel Bay. This was an absolute blast. You can use the equipment all day (mask, breathing tube, and flippers), and there are plenty of fish swimming around- most of which are brave and easyto get a good look at. The water is pretty shallow-even fairly far out, so there's a lot of room to explore
    View All 101 Snorkeling Reviews