We chose this cruise because we had never cruised on Holland America before and wanted to try it. We loved the itinerary so we booked it. The ship was very easy to get around, but all in all it didn't meet my expectations. The one thing that really was the worst was the dirty windows. We have cruised many times and like eating while looking out at the scenery. The windows were so disgusting that you couldn't even see out them. The food and menu choices for the first 3 days were excellent. After that, the choices went downhill. We had problems picking out what to eat for dinner. The Veendam didn't have Rudi's restaurant so they pick one night to have that menu in the Pinnacle Restaurant. We were very disappointed. The food did not live up to the menu. The menu said lobster, only to find out it was just a tail. The Pinnacle Grill was great and highly recommended. We did the wine masters dinner which was, of course, scheduled for the 2nd formal night. We paid extra for almost the same dinner as in the main dining room. Room service was great and always on time. The entertainment was very lacking. The activities overlapped the dinner so it was impossible to do dinner and anything else. There were very few activities during the day. Our excusions almost always ended by 2 and there was no activities on the ship scheduled before 4:30 PM. The service staff was not attentive at all. Excusions were very good. I will not cruise with Holland America again.

Disappointing

Veendam Cruise Review by Recpop

2 people found this helpful
Trip Details
  • Sail Date: July 2019
  • Destination: Mediterranean
  • Cabin Type: Vista Suite with Verandah
We chose this cruise because we had never cruised on Holland America before and wanted to try it. We loved the itinerary so we booked it. The ship was very easy to get around, but all in all it didn't meet my expectations.

The one thing that really was the worst was the dirty windows. We have cruised many times and like eating while looking out at the scenery. The windows were so disgusting that you couldn't even see out them. The food and menu choices for the first 3 days were excellent. After that, the choices went downhill. We had problems picking out what to eat for dinner.

The Veendam didn't have Rudi's restaurant so they pick one night to have that menu in the Pinnacle Restaurant. We were very disappointed. The food did not live up to the menu. The menu said lobster, only to find out it was just a tail. The Pinnacle Grill was great and highly recommended. We did the wine masters dinner which was, of course, scheduled for the 2nd formal night. We paid extra for almost the same dinner as in the main dining room.

Room service was great and always on time.

The entertainment was very lacking. The activities overlapped the dinner so it was impossible to do dinner and anything else. There were very few activities during the day. Our excusions almost always ended by 2 and there was no activities on the ship scheduled before 4:30 PM.

The service staff was not attentive at all.

Excusions were very good.

I will not cruise with Holland America again.
Recpop’s Full Rating Summary
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Cabin Review

Vista Suite with Verandah
Cabin BB 192
The cabin was nice but nothing extraordinary. The balcony was ok. There were lots of rust on the walls of the balcony.
Navigation Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews