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Diamond Member creature of habit. It seems that Royal Caribbean management is just going through the motion. The exceptional service that I have received through the years seems to be a thing of the past. I do not know if this is indicative of the cruise industry as a whole. However, after this cruise, I am switching cruise lines and will find out. The food on the cruise was limited in selection in the dining room. The food in the Wind Jammer was fine. The food in the Diamond Lounge was poor at best. Service in the Diamond Lounge was very good. Most extras that make the cruise special (sail away party, Ice carvings, variety of entertainment, etc ) no longer exist. Coupon books for Diamond members are a thing of the past. The most serious incident that happened on the ship was the Portofino tender service. The waves were extremely rough and the tender was violently being bounced around. People were screaming and throwing up. Water was pouring in the front window of the tender. A passenger (where was the crew member?) closed the window to stop the water filling the life boat. We put our life jackets on in the event of a sinking. Later on the ship, I asked the front desk management why the tenders service was not discontinued due to poor sea conditions. I was told it was the harbor master's decision. The front desk management seemed annoyed by my question. Just leave me alone.

Average Cruise, Food and Ship Management Mediocre

Jewel of the Seas Cruise Review by cpaman

2 people found this helpful
Trip Details
Diamond Member creature of habit.

It seems that Royal Caribbean management is just going through the motion.

The exceptional service that I have received through the years seems to be a thing of the past. I do not know if this is indicative of the cruise industry as a whole. However, after this cruise, I am switching cruise lines and will find out.

The food on the cruise was limited in selection in the dining room.

The food in the Wind Jammer was fine.

The food in the Diamond Lounge was poor at best.

Service in the Diamond Lounge was very good.

Most extras that make the cruise special (sail away party, Ice carvings, variety of entertainment, etc ) no longer exist.

Coupon books for Diamond members are a thing of the past.

The most serious incident that happened on the ship was the Portofino tender service.

The waves were extremely rough and the tender was violently being bounced around.

People were screaming and throwing up.

Water was pouring in the front window of the tender.

A passenger (where was the crew member?) closed the window to stop the water filling the life boat.

We put our life jackets on in the event of a sinking.

Later on the ship, I asked the front desk management why the tenders service was not discontinued due to poor sea conditions.

I was told it was the harbor master's decision.

The front desk management seemed annoyed by my question.

Just leave me alone.
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