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We took the Alaskan cruise out of Vancouver on the Jewel. Sales was great, but customer service after we paid for the trip was difficult to reach. Air arrangements were made by NCL, and we had to contact NCL to find arrangements as they did not contact us once arrangements had been made. HINT: Air arrangements are NOT on the website under the Air Arrangements link, but in the Print Documents link. We had hoped to explore a little of Vancouver, but spent too much time in and out of customs. Would recommend to US passengers, go out of Seattle or another US port. We were not greeted or given direction when boarding the ship. Found out where we should be going when we tried to go up stairs to our cabin and asked, “where are you going?” by a crew member who then directed us. Our luggage was placed in front of wrong cabin (several cabins back and around a corner). On first day of cruise, they had already run out of two beers on the menu. Overall, food was mediocre to bad. There were two dishes that I couldn’t finish. Breakfast food was OK, but service slow. A bartender did not have daily specials in the menu book, but insisted that it was in there three times before my husband showed him; yet we received no apology for, basically, calling my husband a liar. We had purchased the drink package. We were told that if there was a star next to a bottle of wine, that bottle was included in our drink package. Also, at the bottom of the wine list is posted, “ * Choice of bottle include in premium plus package.” We ordered a bottle for dinner and were surprised to have a bill, with a 15% discount, but a 20% gratuity added. The cabin was clean, wish that the gratuities that we were consistently paying would have gone exclusively to the woman cleaning our cabin. Land excursions were very good and seeing the glaciers was amazing. We just wish we hadn’t used NCL to get there.

Bad service, Bad food, Clean cabin.

Norwegian Jewel Cruise Review by AlfonzoGotford

2 people found this helpful
Trip Details
  • Sail Date: June 2019
  • Destination: Alaska
We took the Alaskan cruise out of Vancouver on the Jewel. Sales was great, but customer service after we paid for the trip was difficult to reach. Air arrangements were made by NCL, and we had to contact NCL to find arrangements as they did not contact us once arrangements had been made. HINT: Air arrangements are NOT on the website under the Air Arrangements link, but in the Print Documents link. We had hoped to explore a little of Vancouver, but spent too much time in and out of customs. Would recommend to US passengers, go out of Seattle or another US port.

We were not greeted or given direction when boarding the ship. Found out where we should be going when we tried to go up stairs to our cabin and asked, “where are you going?” by a crew member who then directed us. Our luggage was placed in front of wrong cabin (several cabins back and around a corner). On first day of cruise, they had already run out of two beers on the menu. Overall, food was mediocre to bad. There were two dishes that I couldn’t finish. Breakfast food was OK, but service slow.

A bartender did not have daily specials in the menu book, but insisted that it was in there three times before my husband showed him; yet we received no apology for, basically, calling my husband a liar.

We had purchased the drink package. We were told that if there was a star next to a bottle of wine, that bottle was included in our drink package. Also, at the bottom of the wine list is posted, “ * Choice of bottle include in premium plus package.” We ordered a bottle for dinner and were surprised to have a bill, with a 15% discount, but a 20% gratuity added.

The cabin was clean, wish that the gratuities that we were consistently paying would have gone exclusively to the woman cleaning our cabin.

Land excursions were very good and seeing the glaciers was amazing. We just wish we hadn’t used NCL to get there.
AlfonzoGotford’s Full Rating Summary
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