1. Home
  2. Cruise Reviews
  3. Zuiderdam
I'd have given this cruise an overall raging of 5 were it not for HAL cheating out on food, service and entertainment. Food was almost always JUST warm. No flavour and boring, I brought my own garlic powder is that's an indication. Wine staff are ill equipped to offer any advice and are mostly bored with the job. We usually like to attend the Sip and Savour but after one, we stayed away because the so called sommelier had no real interest. She just went through the motions. I had to send back the escargot because they were actually over cooked. The dining room service is not very good. I think HAL reduced, again, the number of people working the dining room. Entertainment was largely just above the Busker level. Two very good dance performances by the group One Step. The five piece string and piano recitals in the Lincoln centre were quite good but other than that, entertainment was third class. The Lido for breakfasts and lunches was HAL's standard level of quality but the guy at the eggs station needs an attitude adjustment. The Drive In's food is just terrible ...... except for the fries. They are tolerable. Can't comment on HAL's tours because we don't take them. Waaaaaaay over priced. The ship was clean and our cabin attendants were very efficient. Our captain made entertaining and informative announcements. It was a good cruise but had the above been better, it would have rated as excellent. We tend to use the gym on sea day. Why were there no individual TV monitors on the cardio machines. Instead we had to watch CNN, FOX or BBC.....silently. Another thing. There are an awful lot of Canadians onboard. Why not offer the CBC Newsnetwork.....far better coverage. We finally attained that 4 Star Mariner status and enjoyed all that free laundry and discounted wine packages. Hopefully that does not change.

Great ports but HAL's food and service not so much

Zuiderdam Cruise Review by Janric

1 person found this helpful
Trip Details
I'd have given this cruise an overall raging of 5 were it not for HAL cheating out on food, service and entertainment.

Food was almost always JUST warm. No flavour and boring, I brought my own garlic powder is that's an indication. Wine staff are ill equipped to offer any advice and are mostly bored with the job. We usually like to attend the Sip and Savour but after one, we stayed away because the so called sommelier had no real interest. She just went through the motions.

I had to send back the escargot because they were actually over cooked.

The dining room service is not very good. I think HAL reduced, again, the number of people working the dining room.

Entertainment was largely just above the Busker level. Two very good dance performances by the group One Step. The five piece string and piano recitals in the Lincoln centre were quite good but other than that, entertainment was third class.

The Lido for breakfasts and lunches was HAL's standard level of quality but the guy at the eggs station needs an attitude adjustment. The Drive In's food is just terrible ...... except for the fries. They are tolerable.

Can't comment on HAL's tours because we don't take them. Waaaaaaay over priced.

The ship was clean and our cabin attendants were very efficient. Our captain made entertaining and informative announcements. It was a good cruise but had the above been better, it would have rated as excellent.

We tend to use the gym on sea day. Why were there no individual TV monitors on the cardio machines. Instead we had to watch CNN, FOX or BBC.....silently. Another thing. There are an awful lot of Canadians onboard. Why not offer the CBC Newsnetwork.....far better coverage.

We finally attained that 4 Star Mariner status and enjoyed all that free laundry and discounted wine packages. Hopefully that does not change.
Janric’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Holland America Zuiderdam price drops
250,000+ people have entered their email

Cabin Review

Cabin 712
Clean and tidy. Could use bigger bathrooms.
  Zuiderdam Deck Plans