1. Home
  2. Cruise Reviews
  3. Pride of America
I travel with my mom and brother every summer and we've sailed on the Norwegian Cruise Line approximately 6 times before to Alaska, Italy, the Baltic Sea, the Caribbean, and the East Coast and we've enjoyed our experiences and recommended NCL to our family and friends. We loved the Hawaiian Islands itinerary and the excursions, however, our experience with the Pride of America was the worst we've had so far so that was disappointing and something future cruisers should be aware of. We purchased the same type of balcony room that we've stayed in in the past (the best balcony room you can get without moving into the private concierge category) and the room and bathroom/shower were the smallest we've ever been in. The balcony was the best one we've had so far - we loved the 2 lounge chairs and 2 regular chairs w/footrests - but the room itself was so small that my mom and I couldn't move around in the room at the same time. This was our first time having a stand-up shower with a shower curtain rather than a shower door. Fortunately, the curtain had rods in it so it didn't get sucked into the shower and cling to us, but the shower was so small, that we could barely turn around in it. The toilet system was the worst we've ever experienced on Norwegian or any other cruise line. Our toilet stopped working in the middle of 3 different nights where it suddenly stopped flushing. This interrupted much-needed sleep and relaxation each time it happened. The first time it happened, I thought I was doing something wrong even though everything was working earlier. I tried not to wake my mom as I tried to get the toilet to flush, but finally had to turn the light on and call the front desk to let them know about the problem waking my mom in the process. They fixed the problem within 30 min. The same thing happened again another night - that time I realized it wasn't anything I was doing wrong, but my mom still woke up when I called the front desk to let them know about the problem. We waited up about an hour waiting for the system to start working again. I complained to the front desk and was told that someone in our area was putting foreign objects into the toilet which clogged the whole system in our area and resulted in our group of toilets being turned off so the problem could be fixed. The front desk staff were apologetic and thanked us for our patience. On our final night, the toilet stopped working for a 3rd time at 1 AM - again disrupting our sleep as I called the front desk again and waited for the toilet to start working again. This experience not only interrupted our sleep 3 out of the 7 nights of our cruise, but it also made us anxious every time we used the bathroom b/c we didn't know if it was going to actually flush or if it would suddenly stop working and become unavailable (and disgusting) for the next person. It would have helped to have been forewarned about the tiny size of the stateroom and the bathroom/shower. The website gives dimensions of the room overall, but there aren't specific dimensions for the room and bathroom/shower. Photos of the spaces would have been even more helpful. The ship signage was also incorrect. I told the front desk about the misleading signage after I tried to find the workout room. One of the signs had an arrow pointing in the wrong direction making it frustrating to find the room. I had to ask 2 different employees for directions to find it. Later, we looked for the Hawaiian Culture area that was advertised on the Norwegian website and that was posted on the ship signs. We followed the signs that didn't lead to anything (they led to Pink's Champagne Bar) and asked multiple crew members for directions. We were finally told that the Culture Center had been removed and wasn't on the ship anymore. That was another complete waste of time and disappointing. Placing a little tape over the signage and removing the information from the web page would have easily solved that problem. We've enjoyed our other experiences on Norwegian and we want this company to continue to do well. As I mentioned earlier, we've recommended Norwegian to our friends and family, but we cannot recommend the Pride of America to anyone. We were extremely disappointed with the room size, signage, and the unreliable toilets. We hope this was isolated to the Pride of America which didn't live up to its name, but we are now very wary of possibly having the same experience on another ship. To end on a positive note, we've enjoyed the other ships we've sailed on. The Hawaiian Islands itinerary was excellent as were the shore excursions. Our balcony was the best one we've experienced, the free drink package was excellent, and the food was delicious. And we love the Latitudes program - especially priority boarding at the platinum level!

Excellent Itinerary but tiny room & shower & non-functioning toilets

Pride of America Cruise Review by Ann from Madison WI

3 people found this helpful
Trip Details
  • Sail Date: July 2019
  • Destination: Hawaii
  • Cabin Type: Large Balcony
I travel with my mom and brother every summer and we've sailed on the Norwegian Cruise Line approximately 6 times before to Alaska, Italy, the Baltic Sea, the Caribbean, and the East Coast and we've enjoyed our experiences and recommended NCL to our family and friends. We loved the Hawaiian Islands itinerary and the excursions, however, our experience with the Pride of America was the worst we've had so far so that was disappointing and something future cruisers should be aware of.

We purchased the same type of balcony room that we've stayed in in the past (the best balcony room you can get without moving into the private concierge category) and the room and bathroom/shower were the smallest we've ever been in. The balcony was the best one we've had so far - we loved the 2 lounge chairs and 2 regular chairs w/footrests - but the room itself was so small that my mom and I couldn't move around in the room at the same time. This was our first time having a stand-up shower with a shower curtain rather than a shower door. Fortunately, the curtain had rods in it so it didn't get sucked into the shower and cling to us, but the shower was so small, that we could barely turn around in it.

The toilet system was the worst we've ever experienced on Norwegian or any other cruise line. Our toilet stopped working in the middle of 3 different nights where it suddenly stopped flushing. This interrupted much-needed sleep and relaxation each time it happened. The first time it happened, I thought I was doing something wrong even though everything was working earlier. I tried not to wake my mom as I tried to get the toilet to flush, but finally had to turn the light on and call the front desk to let them know about the problem waking my mom in the process. They fixed the problem within 30 min. The same thing happened again another night - that time I realized it wasn't anything I was doing wrong, but my mom still woke up when I called the front desk to let them know about the problem. We waited up about an hour waiting for the system to start working again. I complained to the front desk and was told that someone in our area was putting foreign objects into the toilet which clogged the whole system in our area and resulted in our group of toilets being turned off so the problem could be fixed. The front desk staff were apologetic and thanked us for our patience. On our final night, the toilet stopped working for a 3rd time at 1 AM - again disrupting our sleep as I called the front desk again and waited for the toilet to start working again. This experience not only interrupted our sleep 3 out of the 7 nights of our cruise, but it also made us anxious every time we used the bathroom b/c we didn't know if it was going to actually flush or if it would suddenly stop working and become unavailable (and disgusting) for the next person.

It would have helped to have been forewarned about the tiny size of the stateroom and the bathroom/shower. The website gives dimensions of the room overall, but there aren't specific dimensions for the room and bathroom/shower. Photos of the spaces would have been even more helpful.

The ship signage was also incorrect. I told the front desk about the misleading signage after I tried to find the workout room. One of the signs had an arrow pointing in the wrong direction making it frustrating to find the room. I had to ask 2 different employees for directions to find it. Later, we looked for the Hawaiian Culture area that was advertised on the Norwegian website and that was posted on the ship signs. We followed the signs that didn't lead to anything (they led to Pink's Champagne Bar) and asked multiple crew members for directions. We were finally told that the Culture Center had been removed and wasn't on the ship anymore. That was another complete waste of time and disappointing. Placing a little tape over the signage and removing the information from the web page would have easily solved that problem.

We've enjoyed our other experiences on Norwegian and we want this company to continue to do well. As I mentioned earlier, we've recommended Norwegian to our friends and family, but we cannot recommend the Pride of America to anyone. We were extremely disappointed with the room size, signage, and the unreliable toilets. We hope this was isolated to the Pride of America which didn't live up to its name, but we are now very wary of possibly having the same experience on another ship.

To end on a positive note, we've enjoyed the other ships we've sailed on. The Hawaiian Islands itinerary was excellent as were the shore excursions. Our balcony was the best one we've experienced, the free drink package was excellent, and the food was delicious. And we love the Latitudes program - especially priority boarding at the platinum level!
Ann from Madison WI’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Norwegian (NCL) Pride of America price drops
250,000+ people have entered their email

Cabin Review

Large Balcony
Cabin B6 8518
Quoted from above description:

We purchased the same type of balcony room that we've stayed in in the past (the best balcony room you can get without moving into the private concierge category) and the room and bathroom/shower were the smallest we've ever been in. The balcony was the best one we've had so far - we loved the 2 lounge chairs and 2 regular chairs w/footrests - but the room itself was so small that my mom and I couldn't move around in the room at the same time. This was our first time having a stand-up shower with a shower curtain rather than a shower door. Fortunately, the curtain had rods in it so it didn't get sucked into the shower and cling to us, but the shower was so small, that we could barely turn around in it.

The toilet system was the worst we've ever experienced on Norwegian or any other cruise line. Our toilet stopped working in the middle of 3 different nights where it suddenly stopped flushing. This interrupted much-needed sleep and relaxation each time it happened. The same thing happened again another night. I complained to the front desk and was told that someone in our area was putting foreign objects into the toilet which clogged the whole system in our area and resulted in our group of toilets being turned off so the problem could be fixed. The front desk staff were apologetic and thanked us for our patience. On our final night, the toilet stopped working for a 3rd time at 1 AM - again disrupting our sleep as I called the front desk again and waited for the toilet to start working again. This experience not only interrupted our sleep 3 out of the 7 nights of our cruise, but it also made us anxious every time we used the bathroom b/c we didn't know if it was going to actually flush or if it would suddenly stop working and become unavailable (and disgusting) for the next person.
Deck 12 Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • Island Tour
    The name of our tour was, Ultimate Hilo Coast which I don't see listed above. This was also excellent and included lovely waterfalls, stunning valleys, and lush rain forests. I would not recommend this for someone with mobility issues, though.
    View All 29 Island Tour Reviews
  • Honolulu
    The embarkation process worked well for us. Being at platinum status, we got to use the shorter/faster line so that was nice. Also, everything was inside an air-conditioned space so that was nice (no waiting outside in the humidity as we've done in other ports).
    View All 647 Honolulu Cruise Port Reviews
    View Cruise Critic's Honolulu Cruise Port Review
  • Hollywood - Hawaii
    Our tour was actually called, "The Director's Cut" and it was excellent! We rode on a shorter bus that had a video screen in the front. The driver was very knowledgeable and would tell us about the area we were visiting and would show us scenes from movies that were filmed in our particular locations. This was our favorite island that was mostly unpopulated and was extremely lush. There were spectacular views of mountains on one side of the road and gorgeous views of the ocean on the other side. We highly, highly recommend this tour!
    View All 24 Hollywood - Hawaii Reviews
  • Maui Tropical Plantation
    We signed-up for the Maui Tropical Plantation tour, but there weren't enough people signed-up for that one so they upgraded us to the Best of Maui tour (which I don't see listed above). This tour was excellent - we visited a tropical plantation, took a scenic drive into the mountains, and had lunch and spent time at the Maui Ocean Center.
    View All 37 Maui Tropical Plantation Reviews