Firstly I feel the need to thank but also congratulate Captain Ashley Cook and his entire crew onboard the Arcadia for their outstanding service on what was a VERY ‘testing’ cruise to Venice that left Southampton on the 24th June. Along with the vital and technically brilliant repair to one of her Azipod propeller seals calling for an extended stay in Malaga, there was an outbreak of Norovirus onboard (thanks clearly to passengers embarking with it and still not washing their hands throughout the cruise) along with issues with mounting a tender back onboard as well as an unfortunate Medivac situation which meant for a very early arrival in Venice… But contrary to most other passengers on-board, we would like to say we felt each situation was handled professionally and as smoothly as humanly possible. We strongly feel the crew should be commended not only for their efforts, but also for their extreme patience, with what must easily have been the most negative and hostile group of passengers (and dare I say most 'senior') we have ever experienced in my history of nearly 20 cruises, who to put simply got on the ship with a big chip on their shoulder just because one port needed to be cancelled due to the repair. They then proceeded to be devoid of any understanding that not everything will always go to plan on ship and just moaned and whinged for the rest of the holiday REALLY bringing down the atmosphere all over the ship and exhausting the crew... Anyway! Overall we had a great time! Excellent staff pretty much without exception - but I am sure part of this is if you treat them with respect you get the same in return. Our Cabin Steward 'Harish' couldn't have been more polite, efficient and friendly. Food in the main restaurant and buffet was good on the most part - although the main menus do seem to have been 'dumbed' down a little in the last year or so. Treated ourselves to the Ocean Grill and Sindhu on a couple of occasions and was impressed. Entertainment from the Headliners in the fantastic and comfortable Palladium Theatre was FIRST CLASS! Mr Tinkerton's Circus worthy of special mention - probably the best show I have ever seen on any ship! Congratulations to P&O for clearly investing heavily in this side of things. However, after seven wonderful cruises on her over the last 8 years with a further two booked including the full World Cruise in 2021, we have become very accustomed to Arcadia herself never disappointing us. Arguably the best-looking ship in the fleet with a lovely blend of features and facilities, we were admittedly shocked and saddened by her general exterior condition as well as some lack of maintenance, care and attention to some of her public spaces as well as private cabins and their balconies. We were assured this was being addressed and we look forward to seeing this on our next couple of cruises which we are very much looking forward to. But in just one last thought, perhaps in P&O's approach of marketing their cruises as a 'holiday' where it’s all about the destination instead of the journey, people’s respect for the ships is not would it should be as, if it wasn’t for the atmosphere these passengers created, it would probably have been one of top 5 cruises we have ever done.

Great Cruise on a special ship - shame about most of the passengers...

Arcadia Cruise Review by APMuso

53 people found this helpful
Trip Details
Firstly I feel the need to thank but also congratulate Captain Ashley Cook and his entire crew onboard the Arcadia for their outstanding service on what was a VERY ‘testing’ cruise to Venice that left Southampton on the 24th June. Along with the vital and technically brilliant repair to one of her Azipod propeller seals calling for an extended stay in Malaga, there was an outbreak of Norovirus onboard (thanks clearly to passengers embarking with it and still not washing their hands throughout the cruise) along with issues with mounting a tender back onboard as well as an unfortunate Medivac situation which meant for a very early arrival in Venice…

But contrary to most other passengers on-board, we would like to say we felt each situation was handled professionally and as smoothly as humanly possible. We strongly feel the crew should be commended not only for their efforts, but also for their extreme patience, with what must easily have been the most negative and hostile group of passengers (and dare I say most 'senior') we have ever experienced in my history of nearly 20 cruises, who to put simply got on the ship with a big chip on their shoulder just because one port needed to be cancelled due to the repair. They then proceeded to be devoid of any understanding that not everything will always go to plan on ship and just moaned and whinged for the rest of the holiday REALLY bringing down the atmosphere all over the ship and exhausting the crew...

Anyway! Overall we had a great time! Excellent staff pretty much without exception - but I am sure part of this is if you treat them with respect you get the same in return. Our Cabin Steward 'Harish' couldn't have been more polite, efficient and friendly.

Food in the main restaurant and buffet was good on the most part - although the main menus do seem to have been 'dumbed' down a little in the last year or so. Treated ourselves to the Ocean Grill and Sindhu on a couple of occasions and was impressed.

Entertainment from the Headliners in the fantastic and comfortable Palladium Theatre was FIRST CLASS! Mr Tinkerton's Circus worthy of special mention - probably the best show I have ever seen on any ship! Congratulations to P&O for clearly investing heavily in this side of things.

However, after seven wonderful cruises on her over the last 8 years with a further two booked including the full World Cruise in 2021, we have become very accustomed to Arcadia herself never disappointing us. Arguably the best-looking ship in the fleet with a lovely blend of features and facilities, we were admittedly shocked and saddened by her general exterior condition as well as some lack of maintenance, care and attention to some of her public spaces as well as private cabins and their balconies. We were assured this was being addressed and we look forward to seeing this on our next couple of cruises which we are very much looking forward to.

But in just one last thought, perhaps in P&O's approach of marketing their cruises as a 'holiday' where it’s all about the destination instead of the journey, people’s respect for the ships is not would it should be as, if it wasn’t for the atmosphere these passengers created, it would probably have been one of top 5 cruises we have ever done.
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Cabin Review

Cabin E184
Lovely Stern Cabin with huge balcony. A little dated in decor perhaps with one or two tired elements, but large and spotlessly clean thanks to our excellent steward Harish. Comfortable and welcoming.
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Port & Shore Excursion Reviews