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We were so excited to go on this cruise! We went on board and had a great onboard experience. That night we went to the show and it was blah... we both agreed it was because we are spoiled in San francisco with off broadway shows. At the show- that was the first and ONLY time we saw the cruise director Pedro. He was MIA for two weeks- we “heard his voice through the ceiling” for announcements but never saw him around the ship at events or welcoming people on board. We saw the ACD Sandra during events, bingo and pool parties. We then got word that our ship was not in danger but would be slipping ports to go into Barcelona early, to fix the problem. 2 days after that we had a 745am announcement saying: your cruise is ending here and we will not be going to our ending point (Rome) and we were to find our own transportation home or to Rome. Let’s just say- LACK OF COMMUNICATION! we heard announcements around 3 times a day from that first day to Barcelona to them telling us this heartbreaking news. Ncl said that they would cover $300 travel reimbursement (which couldn’t change our flights home) but it did cover the cost to Rome... but with 2300+ passengers booking flights, they all were booked within an hour- and WiFi was shutting down! It was a —it show! We were then given a letter (an official one with a stamp and signature because the first one did not have it which didn’t make it official) staying we can use ship as hotel until Friday at noon. We stayed on the ship until 3 am Friday and got the first bus to the airport. (No organization for the shuttles for ncl and people were running over the older passengers to get on the bus). We then realized all the times we had to taxi from the terminal to Barcelona main square took all are Euros! We didn’t spend frivolously at all- but Barcelona but transportation was expensive ! Still never saw the cruise director :/ Front of house organization was nowhere. Guest service answers were “we will make an announcement when we know”... guess what- I got a spa appointment on the first day in Barcelona and that person told me we would be in Barcelona for at least two nights SO the crew knew more that what we were told! 1) yes grateful we were in Barcelona and not at Sea... but the information upfront would have been appreciated 2) refund was already issued but the alcohol package was still fully charged (including those gratuities) 3) WHEN IN SPAIN PORT IF TOU GET ALCOHOL NCL CHARGES AN EXTRA TAX- even on top of alcohol package. 4) a few staff members that did make end of trip tolerable under circumstances: Aditya in indigo dining he impressed us from night 1 and we requested his table daily. Sandra ACD who was more of the face of the Pearl than the actual CD 5) will we cruise again on NCL? We will stay domestic and use our 50% off and see if the service and entertainment is better. After that cruise we will decide if we will ever do NCL again.

Poor entertainment and ship broke down

Norwegian Pearl Cruise Review by TravelchicaSara

3 people found this helpful
Trip Details
  • Sail Date: June 2019
  • Destination: Mediterranean
  • Cabin Type: Obstructed Oceanview
We were so excited to go on this cruise! We went on board and had a great onboard experience.

That night we went to the show and it was blah... we both agreed it was because we are spoiled in San francisco with off broadway shows.

At the show- that was the first and ONLY time we saw the cruise director Pedro. He was MIA for two weeks- we “heard his voice through the ceiling” for announcements but never saw him around the ship at events or welcoming people on board. We saw the ACD Sandra during events, bingo and pool parties.

We then got word that our ship was not in danger but would be slipping ports to go into Barcelona early, to fix the problem. 2 days after that we had a 745am announcement saying: your cruise is ending here and we will not be going to our ending point (Rome) and we were to find our own transportation home or to Rome.

Let’s just say- LACK OF COMMUNICATION! we heard announcements around 3 times a day from that first day to Barcelona to them telling us this heartbreaking news.

Ncl said that they would cover $300 travel reimbursement (which couldn’t change our flights home) but it did cover the cost to Rome... but with 2300+ passengers booking flights, they all were booked within an hour- and WiFi was shutting down! It was a —it show!

We were then given a letter (an official one with a stamp and signature because the first one did not have it which didn’t make it official) staying we can use ship as hotel until Friday at noon.

We stayed on the ship until 3 am Friday and got the first bus to the airport. (No organization for the shuttles for ncl and people were running over the older passengers to get on the bus).

We then realized all the times we had to taxi from the terminal to Barcelona main square took all are Euros! We didn’t spend frivolously at all- but Barcelona but transportation was expensive !

Still never saw the cruise director :/

Front of house organization was nowhere. Guest service answers were “we will make an announcement when we know”... guess what- I got a spa appointment on the first day in Barcelona and that person told me we would be in Barcelona for at least two nights SO the crew knew more that what we were told!

1) yes grateful we were in Barcelona and not at Sea... but the information upfront would have been appreciated

2) refund was already issued but the alcohol package was still fully charged (including those gratuities)

3) WHEN IN SPAIN PORT IF TOU GET ALCOHOL NCL CHARGES AN EXTRA TAX- even on top of alcohol package.

4) a few staff members that did make end of trip tolerable under circumstances: Aditya in indigo dining he impressed us from night 1 and we requested his table daily. Sandra ACD who was more of the face of the Pearl than the actual CD

5) will we cruise again on NCL? We will stay domestic and use our 50% off and see if the service and entertainment is better. After that cruise we will decide if we will ever do NCL again.
TravelchicaSara’s Full Rating Summary
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Cabin Review

Obstructed Oceanview
Cabin OK 8066
Loved this cabin and the way it was payed out!
Deck 8 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews