1. Home
  2. Cruise Reviews
  3. Norwegian Gem
We went on the Dawn last Summer and everything about it was perfect so we decided to do it again. Booked the Gem because we like to leave out of Boston. We booked 11 months in advance and decided to do a mini suite . We stayed in one last year and loved the extra room! Not the case on the Gem! We only saw our room steward in hall 3 times. Customer service rep Manuela de Olivera was incredibly rude and combative!! Good customer service is non existent! Never again! Our suite had some kind of bump out that took up additional space in our room. We couldnt walk by our bed to get into room without going sideways! We also couldn’t stand in front of closet and open doors! My son had a balcony room that Was more spacious ! When we asked the desk why it was considered a mini suite the rep became very combative and rude! She said “You are not getting an upgrade!” We told her we didn’t want to move just wanted it noted that cabin 11016 should not be considered a mini suite! She said it was our fault WE didn’t do our homework! She also kept arguing that all mini suites are the same size. (We later found out that our suite was less square footage than typical mini suites.) The customer service rep Manuela kept saying we were wrong so I asked for a manager. He came out and said all mini suites the same. I asked to please come look at it with me. When he got to our room he said you are right this is smaller, also said many others complained about this suite before. Food was poor to mediocre Loved buffet on the Dawn. The Buffett on the Gem was tasteless and similar to school cafeteria type food. Rooms were not kept as clean, they took my dirty and damp towels and rehung them instead of fresh ones. Room AC never got cold. Staff not very friendly. Empty beer cans and trash on ground around pool , very rusty balcony, Played Deal or No Deal. It cost $25 and only one person goes up to play, It said you have to be 18 plus and the name they called has to be present to play. They called a mans name and he wasn’t there so his 2 kids both under 12 went up with aunt and played. One of the kids actually played as contestant. Biggest prize was $500 and only 1 person won. Lots of underage drinking and lots of teenagers in night clubs.

So many things wrong!

Norwegian Gem Cruise Review by corri65

5 people found this helpful
Trip Details
  • Sail Date: July 2019
  • Destination: Bermuda
  • Cabin Type: Aft-Facing Mini-Suite with Balcony
We went on the Dawn last Summer and everything about it was perfect so we decided to do it again. Booked the Gem because we like to leave out of Boston. We booked 11 months in advance and decided to do a mini suite . We stayed in one last year and loved the extra room!

Not the case on the Gem! We only saw our room steward in hall 3 times. Customer service rep Manuela de Olivera was incredibly rude and combative!!

Good customer service is non existent! Never again! Our suite had some kind of bump out that took up additional space in our room.

We couldnt walk by our bed to get into room without going sideways! We also couldn’t stand in front of closet and open doors!

My son had a balcony room that Was more spacious ! When we asked the desk why it was considered a mini suite the rep became very combative and rude! She said “You are not getting an upgrade!” We told her we didn’t want to move just wanted it noted that cabin 11016 should not be considered a mini suite! She said it was our fault WE didn’t do our homework! She also kept arguing that all mini suites are the same size. (We later found out that our suite was less square footage than typical mini suites.) The customer service rep Manuela kept saying we were wrong so I asked for a manager. He came out and said all mini suites the same. I asked to please come look at it with me. When he got to our room he said you are right this is smaller, also said many others complained about this suite before.

Food was poor to mediocre

Loved buffet on the Dawn.

The Buffett on the Gem was tasteless and similar to school cafeteria type food. Rooms were not kept as clean, they took my dirty and damp towels and rehung them instead of fresh ones. Room AC never got cold.

Staff not very friendly. Empty beer cans and trash on ground around pool , very rusty balcony,

Played Deal or No Deal. It cost $25 and only one person goes up to play, It said you have to be 18 plus and the name they called has to be present to play. They called a mans name and he wasn’t there so his 2 kids both under 12 went up with aunt and played. One of the kids actually played as contestant. Biggest prize was $500 and only 1 person won. Lots of underage drinking and lots of teenagers in night clubs.
corri65’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Norwegian Gem price drops
250,000+ people have entered their email

Cabin Review

Aft-Facing Mini-Suite with Balcony
Cabin M1 11016
We went on the Dawn last Summer and everything about it was perfect so we decided to do it again. Booked the Gem because we like to leave out of Boston. We booked 11 months in advance and decided to do a mini suite . We stayed in one last year and loved the extra room!
Not the case on the Gem! Our suite had some kind of bump out that took up additional space in our room.
We couldnt walk by our bed to get into room without going sideways! We also couldn’t stand in front of closet and open doors!
My son had a balcony room that
Was more spacious ! When we asked the desk why it was considered a mini suite the rep Manuela De Olivera, became very combative and rude! She said “You are not getting an upgrade!” We told her we didn’t want to move just wanted it noted that cabin 11016 should not be considered a mini suite! She said it was our fault WE didn’t do our homework! She also kept arguing that all mini suites are the same size. (We later found out that our suite was less square footage than typical mini suites.) The customer service rep Manuela kept saying we were wrong so I asked for a manager. He came out and said all mini suites the same. I asked to please come look at it with me. When he got to our room he said you are right this is smaller, also said many others complained about this suite before.
Deck 11 Inside Cabins, Suite Cabins