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My wife and I sail every 4th of July week due to employment. We choose to embark in New York as it is an easy 4 hour ride to port from North of Boston. Embarkation in New York is busy but very well organized. We arrived at 10:30 and were having our first drink at 11:35. As Platinum members we enjoy several perks with NCL. First and foremost on a ship this size is the crew. SECOND TO NONE!!!! The customer service we receive on the Escape is a step above what we expect. Every crew member we interacted with asked how things are going?, and can I do anything for you?. From Mary Jane at Starbucks in the Morning to Arif our room steward in the evening. Every single day, we interacted with Officers on this ship. They circulate around to make sure everything is going well. If you have a reasonable problem on this ship and speak with someone, it will be taken care off. We were in a Spa Mini Suite. The Mini Suite is a nice size for two and the bathroom is a really good size. Hot water and pressure are excellent. We requested a foam mattress top upon booking and it made the bed more comfortable for me. The spa, what can I say....heaven. I want a heated tile lounger!!!!! The food is very good. Do not miss Food Republic, our hidden gem on the Escape. Le Bistro is our favorite specialty restaurant. Service at all venues we visited for food was spot on. Our room was well kept by Arif.... a very stealthy guy! Request of extra towels, shampoo, and bar soap were taken care of. We emptied our mini fridge into the drawer under the couch so that we could use the fridge. Never charged or questioned. I must comment on the casino dealers, pit, and servers....All A+. The casino manager spent all of his time cow tailing to high rollers, I guess that's his job. 7 days in the casino and no greeting from casino manager. The casino host and executive hosts could not be better. One comment....don't expect the win/loss to be correct. This is the second time our win/loss was off dramatically on the Escape. Here nor there, we had fun with dealers and supervisors we have come to know through our travels. As I always say "its entertainment not an opportunity". Bermuda is Bermuda....Bermudafull!!! This ship has always been enjoyable to us. We are very sad that she is being replaced in New York next summer by the Encore. I would like to hope that many of her crew would be transplanted to the Encore....but this would be selfish of me. My number one and two Vacation hero are the general manager Deepak Punia and his wonderful secretary Denielle. The family atmosphere they have put in place both for the crew and passengers works!!!!! It just works really well. Yes, there were hiccups here and there......nothing drastic enough to mention. Bumps in the road are expected in travel, The crew on the Escape smooth them out....just talk to them. Overall, another wonderful NCL cruise and another wonderful experience on The Escape.

Smooth Sailing

Norwegian Escape Cruise Review by Donoilman

2 people found this helpful
Trip Details
  • Sail Date: June 2019
  • Destination: Bermuda
  • Cabin Type: Spa Mini-Suite with Balcony
My wife and I sail every 4th of July week due to employment. We choose to embark in New York as it is an easy 4 hour ride to port from North of Boston. Embarkation in New York is busy but very well organized. We arrived at 10:30 and were having our first drink at 11:35. As Platinum members we enjoy several perks with NCL.

First and foremost on a ship this size is the crew. SECOND TO NONE!!!! The customer service we receive on the Escape is a step above what we expect. Every crew member we interacted with asked how things are going?, and can I do anything for you?. From Mary Jane at Starbucks in the Morning to Arif our room steward in the evening. Every single day, we interacted with Officers on this ship. They circulate around to make sure everything is going well. If you have a reasonable problem on this ship and speak with someone, it will be taken care off.

We were in a Spa Mini Suite. The Mini Suite is a nice size for two and the bathroom is a really good size. Hot water and pressure are excellent. We requested a foam mattress top upon booking and it made the bed more comfortable for me. The spa, what can I say....heaven. I want a heated tile lounger!!!!!

The food is very good. Do not miss Food Republic, our hidden gem on the Escape. Le Bistro is our favorite specialty restaurant. Service at all venues we visited for food was spot on.

Our room was well kept by Arif.... a very stealthy guy! Request of extra towels, shampoo, and bar soap were taken care of. We emptied our mini fridge into the drawer under the couch so that we could use the fridge. Never charged or questioned.

I must comment on the casino dealers, pit, and servers....All A+. The casino manager spent all of his time cow tailing to high rollers, I guess that's his job. 7 days in the casino and no greeting from casino manager. The casino host and executive hosts could not be better. One comment....don't expect the win/loss to be correct. This is the second time our win/loss was off dramatically on the Escape. Here nor there, we had fun with dealers and supervisors we have come to know through our travels. As I always say "its entertainment not an opportunity".

Bermuda is Bermuda....Bermudafull!!!

This ship has always been enjoyable to us. We are very sad that she is being replaced in New York next summer by the Encore. I would like to hope that many of her crew would be transplanted to the Encore....but this would be selfish of me.

My number one and two Vacation hero are the general manager Deepak Punia and his wonderful secretary Denielle. The family atmosphere they have put in place both for the crew and passengers works!!!!! It just works really well.

Yes, there were hiccups here and there......nothing drastic enough to mention. Bumps in the road are expected in travel, The crew on the Escape smooth them out....just talk to them.

Overall, another wonderful NCL cruise and another wonderful experience on The Escape.
Donoilman’s Full Rating Summary
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Cabin Review

Spa Mini-Suite with Balcony
Cabin M9 15170
Very good size for two. Bathroom is nicely oversized. Hot water and pressure excellent. Very good location near forward elevators and stairs.
Deck 15 Inside Cabins, Balcony Cabins, Suite Cabins