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We chose this cruise on the recommendation of our travel agent as providing the best value for the money during the week we could go. It did not disappoint. First of all, prior to leaving I had read some of the more recent reviews and I was somewhat concerned after reading about terrible overcrowding, disorganization, and overworked, disengaged staff. To be honest, it almost makes me wonder if we went on the same ship. We found the Breakaway to be very nice, near spotlessly clean all week, and the staff nothing but attentive, positive and helpful. We have never had better service on any vacation or experience. Our stateroom steward was incredible - doing his work consistently well without once interrupting us while we were in the room. Our trip wasn't perfect - we did have a couple of issues. First, our son's bag didn't make it into our room. The first step/search turned up nothing. However, I got multiple contacts regarding it and late the first night it appeared outside our door. Later in the week, we had a problem with the toilet in our room and it was fixed within three hours. On both occasions the staff responded quickly and graciously and resolved the issues. The food? Nothing short of INCREDIBLE. We ate at three of the specialty restaurants and all three main dining rooms. Superb each meal. Hard to believe I was eating on a cruise ship. We didn't eat at the buffet often, but when we did we found it fresh and very good overall for buffet food. One note about he buffet - if you saw food on the floor or a table it had just been dropped there. The wait staff kept the Garden Cafe near flawlessly clean in spite of the fact that there were hundreds of people eating in that area. I do have two areas of criticism - both consistently mentioned in these reviews. First, the reviews mentioning the smoke smell and layout of the casino are exactly right and on target. My wife and son noticed the smell the first time we walked through that area. Everything else about the ship screams "excellence" except this area. We do not gamble and simply decided to go down to the sixth floor to cross the ship. The second criticism involves the atrium. Many reviews say it is chaotic and way to small for the volume of people and activities held there. On target once again. I get what Norwegian tried to do with this space - create a "vibe" with people and constant activity in this area. The result is often overcrowding and noise so great that you cannot hear your conversation with the smiling representative at the guest services desk. This was especially true in the evenings. I found the communication to be excellent about everything. Each evening our steward left the publication for the next day that told us everything we needed to know. The TV in the room allowed us to check our planned activities and the charges to our account each day. I found Norwegian to be very transparent and consistent about extra charges. You might not like or agree with them, but they are at least communicated to you. There were no surprises with anything I had to pay extra for. Overall, a great, excellent experience. Our family would go again.

Very good experience on Norwegian Breakaway

Norwegian Breakaway Cruise Review by BamaCruiser2019

2 people found this helpful
Trip Details
We chose this cruise on the recommendation of our travel agent as providing the best value for the money during the week we could go. It did not disappoint. First of all, prior to leaving I had read some of the more recent reviews and I was somewhat concerned after reading about terrible overcrowding, disorganization, and overworked, disengaged staff. To be honest, it almost makes me wonder if we went on the same ship. We found the Breakaway to be very nice, near spotlessly clean all week, and the staff nothing but attentive, positive and helpful. We have never had better service on any vacation or experience. Our stateroom steward was incredible - doing his work consistently well without once interrupting us while we were in the room. Our trip wasn't perfect - we did have a couple of issues. First, our son's bag didn't make it into our room. The first step/search turned up nothing. However, I got multiple contacts regarding it and late the first night it appeared outside our door. Later in the week, we had a problem with the toilet in our room and it was fixed within three hours. On both occasions the staff responded quickly and graciously and resolved the issues.

The food? Nothing short of INCREDIBLE. We ate at three of the specialty restaurants and all three main dining rooms. Superb each meal. Hard to believe I was eating on a cruise ship. We didn't eat at the buffet often, but when we did we found it fresh and very good overall for buffet food. One note about he buffet - if you saw food on the floor or a table it had just been dropped there. The wait staff kept the Garden Cafe near flawlessly clean in spite of the fact that there were hundreds of people eating in that area.

I do have two areas of criticism - both consistently mentioned in these reviews. First, the reviews mentioning the smoke smell and layout of the casino are exactly right and on target. My wife and son noticed the smell the first time we walked through that area. Everything else about the ship screams "excellence" except this area. We do not gamble and simply decided to go down to the sixth floor to cross the ship. The second criticism involves the atrium. Many reviews say it is chaotic and way to small for the volume of people and activities held there. On target once again. I get what Norwegian tried to do with this space - create a "vibe" with people and constant activity in this area. The result is often overcrowding and noise so great that you cannot hear your conversation with the smiling representative at the guest services desk. This was especially true in the evenings.

I found the communication to be excellent about everything. Each evening our steward left the publication for the next day that told us everything we needed to know. The TV in the room allowed us to check our planned activities and the charges to our account each day. I found Norwegian to be very transparent and consistent about extra charges. You might not like or agree with them, but they are at least communicated to you. There were no surprises with anything I had to pay extra for.

Overall, a great, excellent experience. Our family would go again.
BamaCruiser2019’s Full Rating Summary
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Cabin Review

Balcony Stateroom
Cabin BC
Stateroom was very clean and in excellent condition. The bathroom and shower were bigger and better than I expected. Bed was very comfortable and storage was adequate.
Deck 14 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews

  • ATV Adventure
    Rode ATV's to the underground spring. Exciting and well worth the money.
    View All 104 ATV Adventure Reviews
  • Boss Underwater Adventure
    BOSS is worth every penny. A unique and great experience. Also, since there are more people on the excursion than number of BOSS vehicles, you are able to snorkel while the other group is underwater. So, for those who want to snorkle, you can do this excursion and get both for a small amount more.
    View All 34 Boss Underwater Adventure Reviews