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We chose this cruise for the ports. The Baltic ports were great. Unfortunately, this ship is poorly designed and way understaffed. And the staff, although friendly, was unable to do much if it wasn’t in their guidelines. No extra towels, etc. there was ALWAYS a 45 min line for customer service desk. Day and night. The specialty Restaurants only open at night and they are hard to book. The other food was about quantity not quality. Staffed gave us wrong information about free meal packages. The Poorly designed ship filters everything into the very loud and crowded atrium. They wouldn’t help off load luggage or book a taxi because we left too early. Good grief. On a positive note, they have a Starbucks where you can buy good coffee. Bottom line, They nickel and dime you for everything. The internet, free drink packages and dinners - that you pay a 20% charge for tips- aren’t free. Think those go to the staff? We could have gone on a luxury small ship and had excellent attentive service for what we paid.

Marginal, loud and poorly run

Norwegian Getaway Cruise Review by Mm824

1 person found this helpful
Trip Details
  • Sail Date: June 2019
  • Destination: Baltic Sea
  • Cabin Type: Aft-Facing Balcony Stateroom
We chose this cruise for the ports. The Baltic ports were great. Unfortunately, this ship is poorly designed and way understaffed. And the staff, although friendly, was unable to do much if it wasn’t in their guidelines. No extra towels, etc. there was ALWAYS a 45 min line for customer service desk. Day and night.

The specialty Restaurants only open at night and they are hard to book. The other food was about quantity not quality. Staffed gave us wrong information about free meal packages. The Poorly designed ship filters everything into the very loud and crowded atrium. They wouldn’t help off load luggage or book a taxi because we left too early. Good grief. On a positive note, they have a Starbucks where you can buy good coffee.

Bottom line, They nickel and dime you for everything. The internet, free drink packages and dinners - that you pay a 20% charge for tips- aren’t free. Think those go to the staff? We could have gone on a luxury small ship and had excellent attentive service for what we paid.
Mm824’s Full Rating Summary
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Cabin Review

Aft-Facing Balcony Stateroom
Cabin B1
Balcony was huge but echoed so you hear everything your neighbors do and say. It was out of the wind at least.
Deck 14 Inside Cabins, Balcony Cabins, Suite Cabins