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This was our first cruise.We saved for 4 years to be able to afford a wonderful experience. I am so disappointed, I don't know if we will ever go on another if this is what it is like. Embarkation was easy, Our room was beautiful, although the step up into the bathroom was difficult to get used to. Our steward "Cassi" was amazing. Most of the staff were helpful, unless they were trying to sell us extra stuff. The ship was nice, new and always spotless. It seemed there was never anywhere to just sit and be quite, The observation Lounge was always full of people, I never once got to sit there and enjoy to view. I was told that there would be lots of gluten free items, as I am highly allergic, and there was not, No sweets, no special deserts, no cookies. Nothing was marked on the buffet as gluten free, if I wanted simple toast I had to order it and wait 20 to 30 minutes. The food quality was sub par at best, We tried all the different options, dining rooms, even paid one night at La Bistro, which was no better. They always wanted me to pre order my food the night before, which I did once, it had been sitting on the steam table so long it was inedible. We ordered room service, same thing, so gross. I couldn't even cut into the "waffle". The coffee on was awful, the iced T was all from a machine. The water from the tap was better than the coffee. Over all the food was our biggest complaint. The others being that there was no "HOT" tub. The ones on the pool deck were 86 degrees and the one on the 16th desk was 88 degrees. In what world is that hot? Not when its cold in Alaska. The water slides never seemed to be open and the lines for the GO-cart track were so long we never got to go. Our other complaint was the amount of time in port. We were only given 5 hours in Juneau. Which after wasting an hour getting to the tour bus, getting on the bus, waiting for the stragglers, we were only at the Mendenhall glacier for an hour. The walk out to the falls took the entire hour,but was totally worth it. We took the tram to the top back in Juneau, and were there for 15 minutes had to wait in line to go back down, we missed our bus, had to walk over a mile back to the ship. That night we were supposed to see a glacier, but there was too much ice in the channel, I would think they would have known this and given us more time in Juneau. The next day was Icy straight point, When I booked the cruise we were supposed to go to Skagway, but were sent to Icy Straight instead. what a tourist trap. We were there for 10 hours, after walking around for a little while we were in line for the shuttle to Hoonah, a man who had just got off the bus told us not to waste our time or money as there was nothing open and not much to see. We wanted to walk in nature, the one trail basically was under the ropes course and not at all what we wanted. The Zip rider ($169 for ONE ride) was loud and dominated the whole area. We were told we would get fresh Crab, that was not their fault as it was not in season, we ordered the king crab, although large, 2 legs, 2 tiny red potatoes, one piece of sausage and 2 sodas was $82. We had planned on doing our 20th wedding vow renewal in Icy Straight, we waited till the afternoon hoping to get a small part of the beach to ourselves. It turned out beautiful. We got to see the clams spitting and a bald eagle pair flew over head. Buchard Gardens is a must see. Although we had to pay a lot I think $60 for our taxi ride out there. It was amazing and I am so glad we blew off the other excursion we had paid for to go see it. We were so glad we did. We rode the city bus back into town, which was crowded and the driver was crazy. We walked over 8 miles that day. I was so hungry when we got back on the ship and there was no food. The dining rooms were all closed and the buffet was too. Disembarkation was a nightmare, waited in a very long line for a very long time. We didn't have our little stickers on for Port Valet (a great service) and was yelled at by employees. I do not understand why we had to give them our luggage the night before, only to get it as soon as you got off the ship. If you can use the valet service, they take your luggage straight to the airport for you. If you can afford it, book a Haven suite, they seem to cater to those people much more. Special lines, special seating at shows, ect. The sugar cane mojito bar is amazing, Lorelei is the best bartender. I was looking forward to seeing the amazing stars, but the ship is so lit up outside everywhere, there was little to no stars to be seen. I brought a small battery operated candle for a night light for the bathroom as the light was too bright on sleepy eyes. I also decorated our cabin door to make sure we always had the right room. I also brought lots of small bills for tips. Even though tyou are charged a gratuity for every little thing, it felt good to give a little extra for excellent service, it worked.

We were left wanting more

Norwegian Joy Cruise Review by waypastdawn

Trip Details
  • Sail Date: May 2019
  • Destination: Alaska
  • Cabin Type: Balcony
This was our first cruise.We saved for 4 years to be able to afford a wonderful experience. I am so disappointed, I don't know if we will ever go on another if this is what it is like.

Embarkation was easy, Our room was beautiful, although the step up into the bathroom was difficult to get used to. Our steward "Cassi" was amazing. Most of the staff were helpful, unless they were trying to sell us extra stuff. The ship was nice, new and always spotless. It seemed there was never anywhere to just sit and be quite, The observation Lounge was always full of people, I never once got to sit there and enjoy to view.

I was told that there would be lots of gluten free items, as I am highly allergic, and there was not, No sweets, no special deserts, no cookies. Nothing was marked on the buffet as gluten free, if I wanted simple toast I had to order it and wait 20 to 30 minutes. The food quality was sub par at best, We tried all the different options, dining rooms, even paid one night at La Bistro, which was no better. They always wanted me to pre order my food the night before, which I did once, it had been sitting on the steam table so long it was inedible. We ordered room service, same thing, so gross. I couldn't even cut into the "waffle". The coffee on was awful, the iced T was all from a machine. The water from the tap was better than the coffee.

Over all the food was our biggest complaint. The others being that there was no "HOT" tub. The ones on the pool deck were 86 degrees and the one on the 16th desk was 88 degrees. In what world is that hot? Not when its cold in Alaska. The water slides never seemed to be open and the lines for the GO-cart track were so long we never got to go.

Our other complaint was the amount of time in port. We were only given 5 hours in Juneau. Which after wasting an hour getting to the tour bus, getting on the bus, waiting for the stragglers, we were only at the Mendenhall glacier for an hour. The walk out to the falls took the entire hour,but was totally worth it. We took the tram to the top back in Juneau, and were there for 15 minutes had to wait in line to go back down, we missed our bus, had to walk over a mile back to the ship. That night we were supposed to see a glacier, but there was too much ice in the channel, I would think they would have known this and given us more time in Juneau.

The next day was Icy straight point, When I booked the cruise we were supposed to go to Skagway, but were sent to Icy Straight instead. what a tourist trap. We were there for 10 hours, after walking around for a little while we were in line for the shuttle to Hoonah, a man who had just got off the bus told us not to waste our time or money as there was nothing open and not much to see. We wanted to walk in nature, the one trail basically was under the ropes course and not at all what we wanted. The Zip rider ($169 for ONE ride) was loud and dominated the whole area. We were told we would get fresh Crab, that was not their fault as it was not in season, we ordered the king crab, although large, 2 legs, 2 tiny red potatoes, one piece of sausage and 2 sodas was $82. We had planned on doing our 20th wedding vow renewal in Icy Straight, we waited till the afternoon hoping to get a small part of the beach to ourselves. It turned out beautiful. We got to see the clams spitting and a bald eagle pair flew over head.

Buchard Gardens is a must see. Although we had to pay a lot I think $60 for our taxi ride out there. It was amazing and I am so glad we blew off the other excursion we had paid for to go see it. We were so glad we did. We rode the city bus back into town, which was crowded and the driver was crazy. We walked over 8 miles that day. I was so hungry when we got back on the ship and there was no food. The dining rooms were all closed and the buffet was too.

Disembarkation was a nightmare, waited in a very long line for a very long time. We didn't have our little stickers on for Port Valet (a great service) and was yelled at by employees. I do not understand why we had to give them our luggage the night before, only to get it as soon as you got off the ship. If you can use the valet service, they take your luggage straight to the airport for you.

If you can afford it, book a Haven suite, they seem to cater to those people much more. Special lines, special seating at shows, ect.

The sugar cane mojito bar is amazing, Lorelei is the best bartender.

I was looking forward to seeing the amazing stars, but the ship is so lit up outside everywhere, there was little to no stars to be seen.

I brought a small battery operated candle for a night light for the bathroom as the light was too bright on sleepy eyes. I also decorated our cabin door to make sure we always had the right room. I also brought lots of small bills for tips. Even though tyou are charged a gratuity for every little thing, it felt good to give a little extra for excellent service, it worked.
waypastdawn’s Full Rating Summary
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Value For Money
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Cabin Review

Balcony
Cabin BF 10262
We had a mini suite with balcony, which was very nice, but I am not sure I would call it a suite after seeing the rooms that were not a "suite". The bed was comfortable, if not a little hard, but it was very short, I am 5'9" and I was hanging off the end. My 6' husband had to sleep diagonally which made me very cramped. Our room was always clean, The stand up shower was nice, the toilet was too short for tall people. There is a huge step up into the bathroom, which, when half asleep can be quite jarring. There is a pull out clothes line in the shower, which would have been great if we had ever gotten to use the water slide or hot tubs.
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