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I saved up to take my retired parents on their first cruise. The itinerary was good, the stateroom was beautiful and spacious but the dining was slow, on average it took 2 1/2 hours to serve a soup or salad, salmon or meat and veg and a cold pudding. We chose anytime dining which seemed to make the service slower. We tried going early /half time /later and always had to wait a long time for a table so we missed a lot of the entertainment too. The food was edible, like a bar meal or canteen catering but it wasn't delicious. However, the food on the last night was delicious and much different to the other nights which saddened me. The service overall was hit and miss. I would say that the staff were all overstretched. The guy cleaning the cabins had 19 to take care of and easily worked a 12 hour shift, there were hardly any waiters in the dining room which contributed to slow service - about 8 waiters per restaurant, the entertainment who were excellent, also had a triple shift - singing for over 3 hours throughout the night, which is a lot for a band. The ports and shore excursions were enjoyable. We visited Bruge, Copenhagen and Oslo. We couldn't dock at Skagen due to high winds. We had a lovely holiday but it certainly didn't have the cruise wow factor we expected for that price point. I feel quite cheated and I don't feel my parents got the real cruise experience.

Disappointing Dining

Sapphire Princess Cruise Review by Cruisingwithmyparents

1 person found this helpful
Trip Details
  • Sail Date: June 2019
  • Destination: Baltic Sea
  • Cabin Type: Mini-Suite with Balcony
I saved up to take my retired parents on their first cruise.

The itinerary was good, the stateroom was beautiful and spacious but the dining was slow, on average it took 2 1/2 hours to serve a soup or salad, salmon or meat and veg and a cold pudding.

We chose anytime dining which seemed to make the service slower. We tried going early /half time /later and always had to wait a long time for a table so we missed a lot of the entertainment too. The food was edible, like a bar meal or canteen catering but it wasn't delicious. However, the food on the last night was delicious and much different to the other nights which saddened me.

The service overall was hit and miss. I would say that the staff were all overstretched. The guy cleaning the cabins had 19 to take care of and easily worked a 12 hour shift, there were hardly any waiters in the dining room which contributed to slow service - about 8 waiters per restaurant, the entertainment who were excellent, also had a triple shift - singing for over 3 hours throughout the night, which is a lot for a band.

The ports and shore excursions were enjoyable. We visited Bruge, Copenhagen and Oslo. We couldn't dock at Skagen due to high winds.

We had a lovely holiday but it certainly didn't have the cruise wow factor we expected for that price point. I feel quite cheated and I don't feel my parents got the real cruise experience.
Cruisingwithmyparents’s Full Rating Summary
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Cabin Review

Mini-Suite with Balcony
Cabin MD 324
Beautiful Cabin. Great for 3 adults. Very spacious for myself and retired parents
Dolphin Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews