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As this time, probably the whole world knows about the disaster European trip provided by the Norwegian Pearl . However, I wanted to point that I consider that all the blame should be taken by the Norwegian Pearl management and/or corporate team for the way that they manage all the situation and information about the defective engine on board during this time. The did not share any information, and when they did it was inaccurate and no in timely manner. It was really hard for us as a client to make a decision since we really were getting the right information at the moment correct time. We have the impression that every piece of information was managed to avoid any confrontation with the already unhappy clients onboard. I worked at the hospitality business, I understand pretty well that at times you would need to deal with contingencies and technical issues, but the way that Customer Service team as well as the management team deal with these problems make the whole difference for the guests in house. I am very disappointment with the decision made at times for the management and how they deal with the information; then on top of that NCL corporate, decided to compensated the next cruise 100 % for their trip and the 100 % for the future cruise reservations. Meanwhile, our compensation was 50 % for the current trip and 50 % after the fact that we suffered all the inconveniences and having the bad service delivery by NCL during this trip. I would be more agree to a 50 % for the current trip and the 100 % for the future cruise as a token of their appreciation of all the troubles that we have to go thru during this experience. Please feel free to reach me out if you need more information. Today , I have trying to reach Guest Relations team from Norwegian and I have been on hold for more than an hour. I will try another day, but I have not seen any compensation so far for Norwegian Pearl bad experience. I hope that they doo

Worst Curise Management experience ever ... !!

Norwegian Pearl Cruise Review by jorgenimia

3 people found this helpful
Trip Details
  • Sail Date: June 2019
  • Destination: Mediterranean
  • Cabin Type: Oceanview Picture Window
As this time, probably the whole world knows about the disaster European trip provided by the Norwegian Pearl .

However, I wanted to point that I consider that all the blame should be taken by the Norwegian Pearl management and/or corporate team for the way that they manage all the situation and information about the defective engine on board during this time.

The did not share any information, and when they did it was inaccurate and no in timely manner.

It was really hard for us as a client to make a decision since we really were getting the right information at the moment correct time. We have the impression that every piece of information was managed to avoid any confrontation with the already unhappy clients onboard.

I worked at the hospitality business, I understand pretty well that at times you would need to deal with contingencies and technical issues, but the way that Customer Service team as well as the management team deal with these problems make the whole difference for the guests in house.

I am very disappointment with the decision made at times for the management and how they deal with the information; then on top of that NCL corporate, decided to compensated the next cruise 100 % for their trip and the 100 % for the future cruise reservations.

Meanwhile, our compensation was 50 % for the current trip and 50 % after the fact that we suffered all the inconveniences and having the bad service delivery by NCL during this trip. I would be more agree to a 50 % for the current trip and the 100 % for the future cruise as a token of their appreciation of all the troubles that we have to go thru during this experience.

Please feel free to reach me out if you need more information.

Today , I have trying to reach Guest Relations team from Norwegian and I have been on hold for more than an hour. I will try another day, but I have not seen any compensation so far for Norwegian Pearl bad experience.

I hope that they doo
jorgenimia’s Full Rating Summary
Enrichment Activities
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Embarkation
Dining
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Ages 16+
Service
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Cabin Review

Oceanview Picture Window
Cabin OA 5528
The cabin was OK ..
Deck 8 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins