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Arrived on the cruise ship got our rooms to find we dont have a glass a balcony that was advertised and promised by travel agent we had a big massive bit metal plate instead of glass the metal plate had a metal ledge half way up that was a perfect height for my 4 year almost 5 to stand on and make her the perfect height to topple over the handrail and fall off the side, we went and complained had to wait in a massive customer service que with other people with complaints then the smug so far up his on back side guy just shrugged his shoulders and said there nothing we can do about it. So Instead of getting annoyed we just got on with it didn't let my daughter outside the balcony unless we were out with her. The guy next door to us had booked two rooms was promised two glass balcony and ended up with two metal ones he was beyond boiling point so just remember your not guaranteed a glass balcony and can end up paying the money but getting a big bit metal with a metal ledge even though you paid the same money as someone with a glass balcony. I'll try post photo with review. The Pools on the ship are very very small and not alot of them so you have well over 5 thousand guests in ship with people trying to use these pools that are salt water also so your all crambed in with no space to enjoy pool. The main restraunt has a big fancy written menu to make it sound spectacular I ordered this boiled beef stuff that came out and tasted like beef jerky was rotten, then ordered the New York streaks of steak came out was one cut of steak with chips that tasted like they were boiled chips the steak was ment to be medium cooked but looked medium but was hard to cut and hard to chew never ate the chips, then got dessert was a chocolate fudge brownie with chocolate custard came out was a cut of brownie with two splashes of jam eather side I said where is the custard the waiter went and asked the chef he came back and said that the custard was on top of the brownie I laughed as it was lined of what looked to me of a hard chocolate sauce on top I said it should be called chocolate brownie with jam as theres more jam than custard was also not good tasting. This lifts on the ship are horrendous you can wait ages on the lift coming then when it does come its filled with people so you need to wait again for the next one and when you do get on you then stop at every floor as there are ques upon ques of people waiting on a lift. The mini bars in rooms we paid £730 for the premium plus drinks package for a 7 day cruise but they still want to charge you $4.50 for a can of coca cola out the fridge we decided not to use the fridge/mini bar for this reason our last day we got a list left in the room stating what was in the mini bar and asking us to tick what we had used so the can charge us, I then had to write on the list PLEASE NOTE THE THINGS THATS ON THIS LIST WERE NOT IN OUR MINI BAR AT THE START OF OUR TRIP SO DO NOT CHARGE US. Our other family members that was with us in another room started with 3 items in there mini bar and gradually got filled up every day of there trip they had to go to reception and complain. The rooms or the reception do not have irons, we had taken formal wear as there was a formal wear clothing night and white clothing also as there was a wear white night they had been in our cases so they ended up creased we asked for an iron the reception said you need to use the laundrette service they were wanting $5.50 just to iron one shirt and you have to wait till the following tea time to get item returned so we had to miss out on these two nights as we had already spent a fortune on the holiday and we were very reluctant to give MSC any more money as they had bumped us of with a metal balcony also. Also we had three drinks packages one for me one for my partner and a soft drinks package for my daughter who is four I couldn't go to bar without taken my partner or daughter as your only allowed two drinks per guest so I couldn't get two vodkas with coke and an apple juice for my daughter by myself. I had to take one of them with me. Extra charges, each guest gets charged $89 per adult and $65 per child for tip charges for the staff so all I'm that's an almost an extra $250 for myself my partner and our daughter. But you can got to the massive customer service que and wait half an hour in the ques with almost 50 other guest kicking up a stink about this hidden charge and get it removed. Alot of guests were still getting charged to there room for there drinks even though they had the drinks packages. The excursions bought from cruise are mega expensive they wanted $100 per person for a speed boat tour where you get splashed ect we got of the boat found another business that wasnt linked to MSC with the exact same boat and paid $40 per person. The duty free on the boat is duty free but it is not MSC free we can buy the exact same perfume back home and a double sized bottle cheaper than what MSC had it on duty free in the smaller size. One night the had a big sale one with all the items we had been looking and they were the same price the day before. There is no ATM on ship so you cant withdraw money to go and enjoy your stops we have to pay $15 to withdraw money from an atm in Mexico spent 30 mins trying to find an ATM that works. ISSUES WITH THIS SHIP IS ENDLESS. some good things ship was clean the buffet food was quite good and the bar staff were spot on very polite most of them. This was our 1st cruise we were told by alot of people once you go on a cruise you wont look back this money grabbing company MSC has made us not want to go on a cruise ever again they should be ashamed of themselves.

Money grabbing

MSC Seaside Cruise Review by Shugmack

4 people found this helpful
Trip Details
  • Sail Date: June 2019
  • Destination: Western Caribbean
  • Cabin Type: Bella Balcony Stateroom
Arrived on the cruise ship got our rooms to find we dont have a glass a balcony that was advertised and promised by travel agent we had a big massive bit metal plate instead of glass the metal plate had a metal ledge half way up that was a perfect height for my 4 year almost 5 to stand on and make her the perfect height to topple over the handrail and fall off the side, we went and complained had to wait in a massive customer service que with other people with complaints then the smug so far up his on back side guy just shrugged his shoulders and said there nothing we can do about it. So Instead of getting annoyed we just got on with it didn't let my daughter outside the balcony unless we were out with her. The guy next door to us had booked two rooms was promised two glass balcony and ended up with two metal ones he was beyond boiling point so just remember your not guaranteed a glass balcony and can end up paying the money but getting a big bit metal with a metal ledge even though you paid the same money as someone with a glass balcony. I'll try post photo with review.

The Pools on the ship are very very small and not alot of them so you have well over 5 thousand guests in ship with people trying to use these pools that are salt water also so your all crambed in with no space to enjoy pool.

The main restraunt has a big fancy written menu to make it sound spectacular I ordered this boiled beef stuff that came out and tasted like beef jerky was rotten, then ordered the New York streaks of steak came out was one cut of steak with chips that tasted like they were boiled chips the steak was ment to be medium cooked but looked medium but was hard to cut and hard to chew never ate the chips, then got dessert was a chocolate fudge brownie with chocolate custard came out was a cut of brownie with two splashes of jam eather side I said where is the custard the waiter went and asked the chef he came back and said that the custard was on top of the brownie I laughed as it was lined of what looked to me of a hard chocolate sauce on top I said it should be called chocolate brownie with jam as theres more jam than custard was also not good tasting.

This lifts on the ship are horrendous you can wait ages on the lift coming then when it does come its filled with people so you need to wait again for the next one and when you do get on you then stop at every floor as there are ques upon ques of people waiting on a lift.

The mini bars in rooms we paid £730 for the premium plus drinks package for a 7 day cruise but they still want to charge you $4.50 for a can of coca cola out the fridge we decided not to use the fridge/mini bar for this reason our last day we got a list left in the room stating what was in the mini bar and asking us to tick what we had used so the can charge us, I then had to write on the list PLEASE NOTE THE THINGS THATS ON THIS LIST WERE NOT IN OUR MINI BAR AT THE START OF OUR TRIP SO DO NOT CHARGE US. Our other family members that was with us in another room started with 3 items in there mini bar and gradually got filled up every day of there trip they had to go to reception and complain.

The rooms or the reception do not have irons, we had taken formal wear as there was a formal wear clothing night and white clothing also as there was a wear white night they had been in our cases so they ended up creased we asked for an iron the reception said you need to use the laundrette service they were wanting $5.50 just to iron one shirt and you have to wait till the following tea time to get item returned so we had to miss out on these two nights as we had already spent a fortune on the holiday and we were very reluctant to give MSC any more money as they had bumped us of with a metal balcony also.

Also we had three drinks packages one for me one for my partner and a soft drinks package for my daughter who is four I couldn't go to bar without taken my partner or daughter as your only allowed two drinks per guest so I couldn't get two vodkas with coke and an apple juice for my daughter by myself. I had to take one of them with me.

Extra charges, each guest gets charged $89 per adult and $65 per child for tip charges for the staff so all I'm that's an almost an extra $250 for myself my partner and our daughter. But you can got to the massive customer service que and wait half an hour in the ques with almost 50 other guest kicking up a stink about this hidden charge and get it removed.

Alot of guests were still getting charged to there room for there drinks even though they had the drinks packages.

The excursions bought from cruise are mega expensive they wanted $100 per person for a speed boat tour where you get splashed ect we got of the boat found another business that wasnt linked to MSC with the exact same boat and paid $40 per person.

The duty free on the boat is duty free but it is not MSC free we can buy the exact same perfume back home and a double sized bottle cheaper than what MSC had it on duty free in the smaller size. One night the had a big sale one with all the items we had been looking and they were the same price the day before.

There is no ATM on ship so you cant withdraw money to go and enjoy your stops we have to pay $15 to withdraw money from an atm in Mexico spent 30 mins trying to find an ATM that works.

ISSUES WITH THIS SHIP IS ENDLESS.

some good things ship was clean the buffet food was quite good and the bar staff were spot on very polite most of them.

This was our 1st cruise we were told by alot of people once you go on a cruise you wont look back this money grabbing company MSC has made us not want to go on a cruise ever again they should be ashamed of themselves.
Shugmack’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
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Shore Excursions
Ages 3 to 6
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Cabin Review

Bella Balcony Stateroom
Cabin B1 14009
Arrived on the cruise ship got our rooms to find we dont have a glass a balcony that was advertised and promised by travel agent we had a big massive bit metal plate instead of glass the metal plate had a metal ledge half way up that was a perfect height for my 4 year almost 5 to stand on and make her the perfect height to topple over the handrail and fall off the side, we went and complained had to wait in a massive customer service que with other people with complaints then the smug so far up his on back side guy just shrugged his shoulders and said there nothing we can do about it. So Instead of getting annoyed we just got on with it didn't let my daughter outside the balcony unless we were out with her. The guy next door to us had booked two rooms was promised two glass balcony and ended up with two metal ones he was beyond boiling point so just remember your not guaranteed a glass balcony and can end up paying the money but getting a big bit metal with a metal ledge even though you paid the same money as someone with a glass balcony. I'll try post photo with review.

The Pools on the ship are very very small and not alot of them so you have well over 5 thousand guests in ship with people trying to use these pools that are salt water also so your all crambed in with no space to enjoy pool.

The main restraunt has a big fancy written menu to make it sound spectacular I ordered this boiled beef stuff that came out and tasted like beef jerky was rotten, then ordered the New York streaks of steak came out was one cut of steak with chips that tasted like they were boiled chips the steak was ment to be medium cooked but looked medium but was hard to cut and hard to chew never ate the chips, then got dessert was a chocolate fudge brownie with chocolate custard came out was a cut of brownie with two splashes of jam eather side I said where is the custard the waiter went and asked the chef he came back and said that the custard was on top of the brownie I laughed as it was lined of what looked to me of a hard chocolate sauce on top I said it should be called chocolate brownie with jam as theres more jam than custard was also not good tasting.

This lifts on the ship are horrendous you can wait ages on the lift coming then when it does come its filled with people so you need to wait again for the next one and when you do get on you then stop at every floor as there are ques upon ques of people waiting on a lift.

The mini bars in rooms we paid £730 for the premium plus drinks package for a 7 day cruise but they still want to charge you $4.50 for a can of coca cola out the fridge we decided not to use the fridge/mini bar for this reason our last day we got a list left in the room stating what was in the mini bar and asking us to tick what we had used so the can charge us, I then had to write on the list PLEASE NOTE THE THINGS THATS ON THIS LIST WERE NOT IN OUR MINI BAR AT THE START OF OUR TRIP SO DO NOT CHARGE US. Our other family members that was with us in another room started with 3 items in there mini bar and gradually got filled up every day of there trip they had to go to reception and complain.

The rooms or the reception do not have irons, we had taken formal wear as there was a formal wear clothing night and white clothing also as there was a wear white night they had been in our cases so they ended up creased we asked for an iron the reception said you need to use the laundrette service they were wanting $5.50 just to iron one shirt and you have to wait till the following tea time to get item returned so we had to miss out on these two nights as we had already spent a fortune on the holiday and we were very reluctant to give MSC any more money as they had bumped us of with a metal balcony also.
Mondello Deck Inside Cabins, Balcony Cabins, Suite Cabins